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The differences between vice presidents customer services and executive directors of operations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a vice president customer services and an executive director of operations. Additionally, a vice president customer services has an average salary of $172,160, which is higher than the $131,945 average annual salary of an executive director of operations.
The top three skills for a vice president customer services include customer satisfaction, strategic plan and continuous improvement. The most important skills for an executive director of operations are operations management, customer satisfaction, and financial management.
| Vice President Customer Services | Executive Director Of Operations | |
| Yearly salary | $172,160 | $131,945 |
| Hourly rate | $82.77 | $63.44 |
| Growth rate | 6% | 6% |
| Number of jobs | 104,468 | 194,783 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 63% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A vice president of customer service is an executive management professional who is responsible for managing all activities related to customer support and service of an organization. This vice president is required to develop a customer service strategy while supervising the overall performance of staff members to achieve customer satisfaction. The vice president must lead the development team to create new programs and initiatives that can provide quality customer care. This vice president must also evaluate and select vendors that provide technical support, such as IBM and Accenture.
Executive Directors of Operations are top management employees of a nonprofit. They manage the whole operations of the company. They set annual strategic goals to bring the company closer to its vision. They oversee all of the company's programs and ensure that these programs are in line with the company's vision and mission. They also ensure that the partnerships formed with other organizations remain strong. As leaders, they are expected to motivate and inspire the employees to work well together. Executive Directors of Operations represent the company in external events, industry functions, and other activities.
Vice presidents customer services and executive directors of operations have different pay scales, as shown below.
| Vice President Customer Services | Executive Director Of Operations | |
| Average salary | $172,160 | $131,945 |
| Salary range | Between $114,000 And $257,000 | Between $85,000 And $203,000 |
| Highest paying City | - | Hartford, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | Billings Clinic |
| Best paying industry | - | Finance |
There are a few differences between a vice president customer services and an executive director of operations in terms of educational background:
| Vice President Customer Services | Executive Director Of Operations | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between vice presidents customer services' and executive directors of operations' demographics:
| Vice President Customer Services | Executive Director Of Operations | |
| Average age | 44 | 44 |
| Gender ratio | Male, 63.6% Female, 36.4% | Male, 64.1% Female, 35.9% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |