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Account services manager vs client services manager

The differences between account services managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an account services manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a client services manager has an average salary of $78,439, which is higher than the $71,771 average annual salary of an account services manager.

The top three skills for an account services manager include customer service, digital marketing and account management. The most important skills for a client services manager are customer service, client service, and account management.

Account services manager vs client services manager overview

Account Services ManagerClient Services Manager
Yearly salary$71,771$78,439
Hourly rate$34.51$37.71
Growth rate5%6%
Number of jobs223,390319,909
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 72%
Average age4644
Years of experience86

What does an account services manager do?

An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.

What does a client services manager do?

A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.

Account services manager vs client services manager salary

Account services managers and client services managers have different pay scales, as shown below.

Account Services ManagerClient Services Manager
Average salary$71,771$78,439
Salary rangeBetween $46,000 And $111,000Between $54,000 And $113,000
Highest paying CityNew York, NYWashington, DC
Highest paying stateNew YorkNew Jersey
Best paying companySAPMcKinsey & Company Inc
Best paying industryTechnologyTechnology

Differences between account services manager and client services manager education

There are a few differences between an account services manager and a client services manager in terms of educational background:

Account Services ManagerClient Services Manager
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 72%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Pennsylvania

Account services manager vs client services manager demographics

Here are the differences between account services managers' and client services managers' demographics:

Account Services ManagerClient Services Manager
Average age4644
Gender ratioMale, 56.1% Female, 43.9%Male, 39.3% Female, 60.7%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage7%10%

Differences between account services manager and client services manager duties and responsibilities

Account services manager example responsibilities.

  • Lead open enrollment presentations using PowerPoint, large & small group public speaking.
  • Meet with clients to coordinate and manage their email marketing efforts to ensure optimum ROI goals.
  • Manage a national merchant retail portfolio.
  • Catapult sales, inventory and operations process efficiency by managing vendor partnership and development of proprietary web-base CRM.
  • Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
  • Land sales for IBM's entire brand portfolio and drive accounts from sales to delivery and execution.
  • Show more

Client services manager example responsibilities.

  • Manage ITSM projects implementing ITIL best practices at client sites.
  • Manage BPO financial performance on a monthly basis staying within budget.
  • Use of CRM software, to manage numerous schedules of complex sales processes.
  • Manage accounts for existing and new partners; enter account and community information into SalesForce.
  • Create, implement and manage channel partner programs for a leading provider of security cloud solutions.
  • Manage a $400K infrastructure and telephony upgrade project for the implementation of a department-wide VoIP system.
  • Show more

Account services manager vs client services manager skills

Common account services manager skills
  • Customer Service, 19%
  • Digital Marketing, 11%
  • Account Management, 11%
  • Healthcare, 5%
  • Client Relationships, 4%
  • Business Development, 4%
Common client services manager skills
  • Customer Service, 15%
  • Client Service, 11%
  • Account Management, 6%
  • Client Facing, 5%
  • Project Management, 5%
  • Home Health, 4%

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