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The differences between account services managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an account services manager and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $71,771 average annual salary of an account services manager.
The top three skills for an account services manager include customer service, digital marketing and account management. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Account Services Manager | Service Delivery Manager | |
| Yearly salary | $71,771 | $102,213 |
| Hourly rate | $34.51 | $49.14 |
| Growth rate | 5% | 16% |
| Number of jobs | 223,390 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 67% |
| Average age | 46 | 47 |
| Years of experience | 8 | 8 |
An account services manager is in charge of overseeing account procedures and building positive relationships with clients. They typically reach out to clients by performing calls and correspondence to offer products and services, discuss product specifications, perform follow-up calls, and resolve issues promptly and professionally. They also supervise the performance of account service teams, ensuring to reach sales targets and customer satisfaction. Furthermore, as an account services manager, it is essential to lead and encourage the workforce to accomplish sales goals, all while implementing the company's policies and regulations.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Account services managers and service delivery managers have different pay scales, as shown below.
| Account Services Manager | Service Delivery Manager | |
| Average salary | $71,771 | $102,213 |
| Salary range | Between $46,000 And $111,000 | Between $74,000 And $140,000 |
| Highest paying City | New York, NY | Stamford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | SAP | McKinsey & Company Inc |
| Best paying industry | Technology | Finance |
There are a few differences between an account services manager and a service delivery manager in terms of educational background:
| Account Services Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | University of Southern California | Carnegie Mellon University |
Here are the differences between account services managers' and service delivery managers' demographics:
| Account Services Manager | Service Delivery Manager | |
| Average age | 46 | 47 |
| Gender ratio | Male, 56.1% Female, 43.9% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 11% |