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The differences between bilingual sales representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a bilingual sales representative, becoming a service representative takes usually requires 6-12 months. Additionally, a bilingual sales representative has an average salary of $39,629, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a bilingual sales representative include broadband, outbound calls and customer service. The most important skills for a service representative are customer service, client service, and patients.
| Bilingual Sales Representative | Service Representative | |
| Yearly salary | $39,629 | $33,692 |
| Hourly rate | $19.05 | $16.20 |
| Growth rate | 4% | -4% |
| Number of jobs | 217,861 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A bilingual sales representative is responsible for managing daily bank deposits, account reconciliations, daily accounting, and administrative support. You will be responsible for reviewing and processing internet applications for prospective customers, working to improve profit margins, and ensuring to maintain client satisfaction and retention. In addition, you will assist customers with account or device issues and concerns, and process calls and emails for customer inquiries, requests, and releases. You are also expected to develop extensive communication and vocabulary methods to better interact with customers.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Bilingual sales representatives and service representatives have different pay scales, as shown below.
| Bilingual Sales Representative | Service Representative | |
| Average salary | $39,629 | $33,692 |
| Salary range | Between $26,000 And $59,000 | Between $24,000 And $45,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | And Partners | Northern Trust |
| Best paying industry | Technology | Government |
There are a few differences between a bilingual sales representative and a service representative in terms of educational background:
| Bilingual Sales Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between bilingual sales representatives' and service representatives' demographics:
| Bilingual Sales Representative | Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 41.1% Female, 58.9% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 4.8% White, 73.1% American Indian and Alaska Native, 0.2% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |