The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.
ESSENTIAL FUNCTIONS:
* Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills. Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
* Interview's customers to record and assess employment information to determine customer's career development opportunities and needs.
* Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed.
* Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
* Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.
* Identifies community resources and establishes linkages to assist customers with specific needs.
* May coordinate the customer's job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
* Contributes to the Career Center performance goals, including customer service and follow up.
* Collaborates with all Career Center staff to ensure customers have a meaningful experience.
* Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
* Proactively seeks ways to improve workforce services to meet labor market needs.
* Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE/SKILLS/ABILITIES:
* Knowledge of workforce development, economic development, and project management.
* Knowledge of word processing, spreadsheet, technology, and computer skills.
* Exceptional customer service and interpersonal skills.
* Able to work with diverse customers with unique needs and communication styles.
* Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
* Excellent verbal and written communication skills.
* Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
EDUCATION AND EXPERIENCE:
* High School Diploma or GED required.
* Associates or undergraduate degree preferred.
* Valid driver's license and proof of insurance with good driving record.
* Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!
* Health Insurance (with low-cost options for employee-only plans)
* Wellness Reimbursement
* Generous Paid Time Off
* Paid Parental Leave
* 401(K) with 100% Employer Match of up to 6% of individual contributions
* Dental
* Vision
* Life Insurance
* Short and Long Term Disability
* Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
$32k-51k yearly est. 60d+ ago
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Restoration Company Call Center Sales Rep
Servpro of Abilene-11831
Call center agent job in Abilene, TX
Job DescriptionServpro Team Hart is hiring a Restoration CallCenter Sales Rep. Employment Type: Full-Time About the Role We are seeking a motivated, customer-focused individual to serve as the first point of contact for our restoration company. In this role, you will answer inbound calls, qualify potential customers, convert inquiries into scheduled jobs, and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth.
Key Responsibilities
Answer inbound calls promptly and professionally.
Provide excellent customer service with empathy, especially during emergency-related calls.
Gather detailed information about the customers restoration needs (water, fire, mold, etc.).
Qualify and convert leads into scheduled on-site assessments or service appointments.
Enter customer information and job details into our CRM/job management system.
Coordinate schedules with field technicians and ensure efficient job routing.
Follow up on open leads and maintain a strong pipeline of potential jobs.
Communicate with customers regarding appointment reminders, arrival times, and status updates.
Assist with basic administrative duties as needed.
Qualifications
Prior experience in customer service, call intake, dispatching, or sales (restoration or home services preferred).
Strong communication and active listening skills.
Ability to remain calm and helpful during high-stress or emergency calls.
Comfortable with sales-style conversations and confident in converting leads.
Strong attention to detail and organizational skills.
Basic computer proficiency; experience with CRMs is a plus.
What We Offer
Pay listed is for hourly work only; commissions on sold leads is not in that figure!
Training and support in restoration industry services.
Opportunities for growth within the company.
A supportive team environment where your contributions matter.
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
$25k-33k yearly est. 30d ago
Customer Service (Ops Support) Specialist - PASSARE
Directors Investment Group
Call center agent job in Abilene, TX
Job Description
Does this describe you?
Organized
Adaptable
Disciplined
Detail-Oriented
If so, let's talk!!
We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.
As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.
Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.
This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!
To learn more about Passare visit our website at ************************
Requirements
High school diploma or equivalent
Preferred 2 years experience in customer support or operations
Responsibilities:
Provide phone and email customer support
Answer troubleshooting calls, build platform knowledge and provide technical assistance
Create and manage configurations of the Passare SaaS system for customers
Load and validate customer system data
Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
Training responsibilities include scheduling and setting up webinars with customers
Utilize Knowledge Base to ensure processes are completed accurately
Qualifications:
Excellent written and verbal communication skills
Excellent data entry and typing skills
Ability to multi-task, set priorities, and manage time effectively
Ability to gather accurate information
Effective problem resolution and critical thinking skills
Ability to use and manage web-based and database tools
Strong organizational skills
Commitment to company values
About Directors Investment Group
Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.
DIG has been recognized with numerous workplace awards, including the prestigious
FORTUNE
magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by
Texas Monthly
.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
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$26k-34k yearly est. 15d ago
Restoration Company Call Center Sales Rep
Servpro 3.9
Call center agent job in Abilene, TX
Servpro Team Hart is hiring a Restoration CallCenter Sales Rep. Employment Type: Full-Time About the Role We are seeking a motivated, customer-focused individual to serve as the first point of contact for our restoration company. In this role, you will answer inbound calls, qualify potential customers, convert inquiries into scheduled jobs, and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth.
Key Responsibilities
Answer inbound calls promptly and professionally.
Provide excellent customer service with empathy, especially during emergency-related calls.
Gather detailed information about the customer's restoration needs (water, fire, mold, etc.).
Qualify and convert leads into scheduled on-site assessments or service appointments.
Enter customer information and job details into our CRM/job management system.
Coordinate schedules with field technicians and ensure efficient job routing.
Follow up on open leads and maintain a strong pipeline of potential jobs.
Communicate with customers regarding appointment reminders, arrival times, and status updates.
Assist with basic administrative duties as needed.
Qualifications
Prior experience in customer service, call intake, dispatching, or sales (restoration or home services preferred).
Strong communication and active listening skills.
Ability to remain calm and helpful during high-stress or emergency calls.
Comfortable with sales-style conversations and confident in converting leads.
Strong attention to detail and organizational skills.
Basic computer proficiency; experience with CRMs is a plus.
What We Offer
Pay listed is for hourly work only; commissions on sold leads is not in that figure!
Training and support in restoration industry services.
Opportunities for growth within the company.
A supportive team environment where your contributions matter.
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
Compensation: $20.00 - $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO , you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
$20-23 hourly Auto-Apply 59d ago
Life and Health Customer Service Representative
Perry Hunter Hall
Call center agent job in Abilene, TX
We are looking for a responsible Licensed Life and Health Customer Service Representative to perform a variety of administrative and clerical tasks. Duties of the Licensed Life and Health Customer Service Representative include providing support to our managers, assisting in daily Life & Health department activities. (See detail in Responsibilities below) The ideal candidate should have an active Texas Department of Insurance Group 1 license with excellent communication and computer skills. If you have previous experience as a Customer Service Representative and familiarity within our industry, we'd like to meet you. Responsibilities
Talking with new/existing customers
Interfacing with insurance companies on claims and premium payments
Plan open enrollment meetings
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Maintain contact lists
Skills
Active Texas Department of Insurance Life and Health Group 1 License (Preferred)
Sales experience in life and health needed
Knowledge on the Affordable Care Act
Knowledge of office management systems and procedures
Working knowledge of office equipment, like printers and fax machines
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Job Type: Full-time Benefits:
401(k)
Health insurance
Long Term Disability
Long Term Care
Life insurance
Paid time off
Competitive Pay based upon experience
Professional Development
Job Stability in a growing industry
Compensation: $40,000.00 - $50,000.00 per year
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIAT member agency is a great career choice!
IIAT members are Trusted Choice independent insurance agencies. Independent insurance agents don't work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers-more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing - is this the right career for you?
$40k-50k yearly Auto-Apply 60d+ ago
Licensed Insurance Customer Service
Kim Austin-State Farm Agency
Call center agent job in Abilene, TX
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Base plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Immediate Hire || Customer Service Representative for Marketing
High Energy Solutions 4.0
Call center agent job in Abilene, TX
We are an expanding marketing firm based in Abilene! After seeing a successful first year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standards in our direct marketing and in-store customer care divisions!
Job Description
Our firm
is currently accepting applications from individuals with experience working in customer service, customer relations, and sales to work as part of our team. Entry Level Customer Service Representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry.
Customer Service Responsibilities:
• Contribute to a positive & energetic environment
• Maintain professional standards in marketing, sales & customer service
• Direct customer interaction to promote products & services
• Participate in daily training sessions & campaign meetings
Qualifications
Qualifications:
• Desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team
• Customer service or customer relationship experience
• Ability to perform at a high level in a fast-paced environment.
Benefits of the Entry Level Customer Service Position
• Competitive compensation
• Merit-based advancement
• Uncapped bonuses & incentive plan
• Fun Atmosphere
• Travel Opportunities
• Company events
APPLY NOW FOR IMMEDIATE CONSIDERATION!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$30k-38k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Melanie Hardy-State Farm Agent
Call center agent job in Abilene, TX
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Salary
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-34k yearly est. 30d ago
CUSTOMER SERVICE / SALES REPRESENTATIVE
RNR Tire Express and Custom Wheels-Abilene
Call center agent job in Abilene, TX
Job Description
Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Requirements/Responsibilities
Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity.
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$26k-34k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Blake Williams-State Farm Agent
Call center agent job in Abilene, TX
Job DescriptionBenefits:
Licensing paid by agency
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Blake Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$26k-34k yearly est. 24d ago
Customer Service Representative
Rbglobal
Call center agent job in Abilene, TX
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Previous work experience where you worked in-person with customers.
Experience using computers, and able to learn to use new technology and software.
Excellent keyboarding skills for data entry.
A commitment to providing fantastic customer service.
Able to work well and maintain a positive attitude in high-pressure situations.
A friendly, outgoing, patient personality.
You thrive working as part of team, pitching in wherever you're needed.
Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
Responsible for processing payments from successful bidders
Provide customers with information about auxiliary services.
Ensure that superior customer service is always delivered to all customers.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Perform other duties as assigned.
$26k-34k yearly est. Auto-Apply 6d ago
Customer Service Representative
Security Finance 4.0
Call center agent job in Abilene, TX
Job Responsibilities In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.
Providing exceptional customer service
Maintaining office cash with accuracy and security
Achieving account gain through proven loan judgment and effective customer solicitation
Ensuring compliance with state and federal lending regulations and Company policies
Ensuring prompt completion of loan applications
Ensuring compliance with company record keeping procedures
Benefits At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.
Company paid Health insurance (employee only)
Competitive 401(k) with match
Life and Dental benefits
Paid holidays and vacation
Profit Sharing
Closed on Sundays
Job Requirements
Great customer service skills
18 years of age or older
Valid driver's license, acceptable driving record and reliable transportation
Ability to pass a criminal background check
Stable work history
Collections experience (direct first party collections/skip tracing) preferred
Sales experience, preferred
Ability to be working on the phone for the majority of the day
Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.
$26k-34k yearly est. 60d+ ago
Transmission Construction Representative - Transmission Line & Substation
Think Power Solutions
Call center agent job in Abilene, TX
Transmission Construction Representative - Electric Utilities - Transmission Line & Substation
We are looking for a highly skilled and knowledgeable Transmission Construction Representative to oversee contractor performance and ensure compliance with contract terms for construction projects related to the owner's electric transmission system. This role will involve ensuring work is completed safely, on schedule, and design specifications, across a range of projects, from simple upgrades to the construction of new substations.
Ensure contractors adhere to all contract requirements while performing construction on the electric transmission system.
Monitor the safe completion of work, ensuring alignment with design specifications and safety standards.
Manage a wide scope of projects, including substation upgrades and the construction of new substations.
Proactively identify potential issues that could impact project success, such as design flaws, material shortages, contractor performance, access challenges, and customer concerns.
Assist in resolving issues to maintain project timelines, quality, and safety standards.
Apply expert knowledge of line, substation, and civil construction requirements, with a broad understanding of other transmission and distribution areas.
Interpret engineering drawings and provide guidance for their application in construction.
Ensure compliance with Owner construction standards and safety terms.
Perform all duties independently, while demonstrating leadership and a high level of expertise.
Mentor and train lower-level Transmission Construction Representatives (TCR), sharing best practices and ensuring the application of correct methods and processes.
The successful candidate will demonstrate excellent problem-solving, communication, and leadership skills, making them an invaluable asset to our team and ensuring the smooth, compliant execution of key construction projects.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
· The employee may be required to stand; reach with hands and arms, stoop and kneel
· The employee may be subject to rough terrain and inclement weather
· The employee may be required to sit or stand for long periods of time
· The employee may be required to lift, carry, push, pull or move up to 50 pounds
· The employee may be required to travel
· The employee is frequently exposed to outside weather conditions including wet and/or humid conditions
· This position may require working more than 40 hours per week
Requirements
Associate's degree in construction management or engineering is a plus
6+ years of relevant transmission line and substation work experience required
Experience working in the utility industry is highly preferred
Compliance management experience is a plus
Proficient at using a computer, iPad and Microsoft Office products
Good communication skills, both verbal and written
Must have a valid driver's license
Must currently be eligible to work in the United States without sponsorship
About Think Power Solutions
Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992.
Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries. Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products.
Benefits
· 401(k) with 3.5% company match
· 100% employer paid employee-only medical plan
· 100% company paid basic life insurance
· 100% company-paid short-term disability
· Optional vision and dental insurance
· Optional long-term disability
· 9 company-paid holidays
· 10 days PTO
· 2 days paid family leave
· 6-weeks maternity leave paid at 100%
· 1-week paternity leave paid at 100%
· Infertility benefits up to $10,000
· Adoption assistance up to $5,000
Note to Recruiters, Placement Agencies, and Similar Organizations
Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly.
EEO Statement
Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.
$27k-42k yearly est. 7d ago
Inside Sales/ Customer Service Representative
Sunsource 4.4
Call center agent job in Abilene, TX
McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! ************************
The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.Essential Functions
Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
This position is onsite and does not offer a remote work arrangement
Required Education and Experience
High school diploma or equivalent
Associates degree or higher is preferred
Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication.
Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
Knowledge of industrial hose, gasket and piping required
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact ********************** to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #mccassc
$25k-34k yearly est. Auto-Apply 15d ago
Reimbursement Rep
Hendrick Medical Center 4.5
Call center agent job in Abilene, TX
Reimbursement Representative is responsible for reviewing Accounts Receivable credit balances and recommending refunds where appropriate and submitting adjustments as necessary. The Reimbursement Representative reviews insurance company requests for refunds and determines their validity and handles accordingly. Also, assists with posting adjustments submitted by other units.
JOB REQUIREMENTS
Minimum Education
* High School Diploma
Minimum Work Experience
* 2 years of experience in insurance, billing, or collections
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
* Knowledge of medical practices, terminology, and reimbursement policies.
* Knowledge of managing medical and administrative staff.
* Skill in planning, organizing, delegating, and supervising.
* Skill in evaluating the effectiveness of existing methods and procedures.
* Skill in problem solving.
* Skill in verbal and written communication.
* Ability to read, interpret and apply policies and procedures.
* Ability to set priorities among multiple requests.
* Ability to interact with patients, medical and administrative staff, and the public effectively.
$28k-34k yearly est. 40d ago
Customer Service Representative
U-Haul 4.4
Call center agent job in Abilene, TX
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
Must start outside first working the lot, that includes;
Lifting Trailers.
Parking Trucks.
Cleaning Equipment Before Next Rental.
Checking Fluids on Trucks.
Bagging Furniture Pads.
Repairing Equipment.
U-Haul Offers:
* Career stability
* Opportunities for advancement
* Mindset App Reimbursement
* Gym Reimbursement Program
* Health insurance & Prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental & Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
* Assist customers inside and outside a U-Haul center with U-Haul products and services.
* Use smartphone-based U-Scan technology to manage rentals and inventory.
* Move and hook up U-Haul trucks and trailers.
* Clean and inspect equipment on the lot including checking fluid levels.
* Answer questions and educate customers regarding products and services.
* Prepare rental invoices and accept equipment returned from rental.
* Install hitches and trailer wiring.
* Fill propane (certification offered through U-Haul upon employment)
* Drive a forklift (certification offered through U-Haul upon employment)
* Other duties as assigned
* Participate in ongoing continuous U-Haul education through U-Haul University.
* Lifting Trailers.
* Parking Trucks.
* Cleaning Equipment Before Next Rental.
* Checking Fluids on Trucks.
* Bagging Furniture Pads.
* Repairing Equipment.
Customer Service Representative Minimum Qualifications:
* Valid driver's license and ability to maintain a good driving record
* High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors(In hot or cold weather), positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$24k-30k yearly est. Auto-Apply 27d ago
Customer Service (Ops Support) Specialist - PASSARE
Directors Investment Group
Call center agent job in Abilene, TX
Does this describe you?
Organized
Adaptable
Disciplined
Detail-Oriented
If so, let's talk!!
We are currently seeking a self-motivated, professional individual to join our PASSARE team as a CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST.
As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.
Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.
This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!
To learn more about Passare visit our website at ************************
Requirements
High school diploma or equivalent
Preferred 2 years experience in customer support or operations
Responsibilities:
Provide phone and email customer support
Answer troubleshooting calls, build platform knowledge and provide technical assistance
Create and manage configurations of the Passare SaaS system for customers
Load and validate customer system data
Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
Training responsibilities include scheduling and setting up webinars with customers
Utilize Knowledge Base to ensure processes are completed accurately
Qualifications:
Excellent written and verbal communication skills
Excellent data entry and typing skills
Ability to multi-task, set priorities, and manage time effectively
Ability to gather accurate information
Effective problem resolution and critical thinking skills
Ability to use and manage web-based and database tools
Strong organizational skills
Commitment to company values
About Directors Investment Group
Directors Investment Group (DIG) offers an award-winning workplace that is truly one-of-a-kind.
DIG has been recognized with numerous workplace awards, including the prestigious
FORTUNE
magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by
Texas Monthly
.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
$26k-34k yearly est. Auto-Apply 15d ago
Customer Service Representatives
High Energy Solutions 4.0
Call center agent job in Abilene, TX
We are an expanding marketing firm based in Abilene! After seeing a successful first half of the year, we are adding clients to our portfolio and looking for excited team members to help us reach new goals and standars in our direct marketing and instore customer care divisions!
Job Description
High Energy Resolutions
is expanding at a tremendous rate! We are currently hiring for entry level and experienced customer service and sale representatives who we can bring on to our already prestigious firm. Our company is looking for
ATHLETES
and
SPORTS-MINDED
individuals who are going to take us to the next level during this unprecedented time of expansion!
EXPERIENCE IS NOT MANDATORY BUT IS A HUGE PLUS!
OUR FIRM WILL PROVIDE FULL PAID TRAINING!
High Energy Resolutions specializes in promotional campaigns while continually providing the top notch customer service experience that we have become known for. We are now looking to fill
ENTRY-LEVEL
customer service, sales, advertising, marketing, and entry level management positions as soon as possible! We need the right team in order to achieve results!
STOP LOOKING AND START APPLYING
Submit your Resume by clicking the Apply button!
Qualifications
Requirements:
We are looking for
COMPETITIVE, STRONG, SPORTS-MINDED
individuals to take our company to the next level. Our firm maintains the policy of training our employees from scratch in the following areas:
Entry Level Management
Junior Marketing
Campaign Development
Event Coordination
Public Relations
Sales Associates
Customer Service
Additional Information
All your information will be kept confidential according to EEO guidelines.
$30k-38k yearly est. 1d ago
Customer Service / Sales Representative
RNR Tire Express and Custom Wheels
Call center agent job in Abilene, TX
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
How much does a call center agent earn in Abilene, TX?
The average call center agent in Abilene, TX earns between $20,000 and $40,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.