Call center agent jobs in Charleston, IL - 116 jobs
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Customer Service Representative
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Representative
Residential Youth Care Professional
Cunningham Children's Home 3.8
Call center agent job in Urbana, IL
Residential Youth Care Worker - Cunningham Children's Home
Cunningham Children's Home in Urbana, IL is looking to hire Residential Youth Care Workers. Are you looking to learn new things and build a successful career? Do you want meaningful and rewarding work? Would you like to join a non-profit organization with an important mission? If so, please read on!
In addition to competitive pay, we offer our full-time employees the following benefits:
Medical
Dental
Vision
Holiday pay
Paid Leave
FSA/DCA
Accident, Short Term Disability, Critical Illness
A retirement plan with up to 6% company match
Relocation assistance
Employee referral program
An awesome wellness program
Additionally, Cunningham Children's Home is a qualified employer under the Public Student Loan Forgiveness (PSLF) program. We also offer our employees a professional PSLF resource, BenElevate, to help navigate the loan forgiveness process.
About Cunningham Children's Home
We are a child welfare and educational services agency dedicated to providing compassionate support and therapeutic intervention to children, youth, adults, and families. Our comprehensive programs include residential treatment, special education, and community-based services. At our core, we focus on creating opportunities and opening doors for those in our care, offering a place that feels like home where they can learn, succeed, and thrive. We uphold high standards to meet the needs of our community. Hope begins here!
A Day in the Life of a Residential Youth Care Worker
As a Residential Youth Care Worker, you provide direct therapeutic support to our program's youth, following detailed wellness plans. Your kindness and understanding encourage open communication, and your patience ensures you're always ready to listen. Despite the physical and mental demands, the Residential Youth Care Worker finds satisfaction in helping those in need and positively impacting their lives. Our Residential Youth Care Workers play an essential role in creating a safe, structured, and supportive environment for all youth in our care.
Qualifications for a Residential Youth Care Worker
High school diploma or equivalent
At least 21 years of age
Valid Illinois driver's license
Work Schedule
We have a 24/7 program with a variety of shift options available, including:
Day Youth Counselor - 1 pm to 11 pm / 11 am to 11 pm (Full Time)
Evening Youth Counselor - 7 pm to 11 pm (Part Time)
Med Liaison - 7 am to 7 pm / 8:30 am to 7 pm (Full Time)
Morning Youth Counselor - 7 am to 9 am (Part Time)
We have set schedules for our rotations, so you will have a very consistent schedule!
Are You Ready to Join Our Organization?
If this sounds like the right opportunity for you, apply today to become a Residential Youth Care Worker at Cunningham Children's Home!
$35k-43k yearly est. 60d+ ago
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Customer Service Representative - State Farm Agent Team Member
Leon Gobczynski-State Farm Agent
Call center agent job in Charleston, IL
Job DescriptionBenefits:
Competitive salary
Paid time off
Profit sharing
ROLE DESCRIPTION: As a Customer Service Representative with State Farm Agent Leon Gobczynski, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-37k yearly est. 3d ago
BDC Representative
Toyota of Hollywood 4.3
Call center agent job in Urbana, IL
The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
Potential pay range of $18.00-$22.00 per hour
Family Owned and Operated - 90+ years in business!
Medical, Dental, Vision Insurance, 401k
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Fantastic Growth Opportunities
Job Responsibilities:
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule sales appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Job Requirements:
Excellent computer skills required.
Knowledgeable to callcenter environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
$18-22 hourly Auto-Apply 2d ago
Aquatics Customer Service Representative
Urbana Park District 3.0
Call center agent job in Urbana, IL
Aquatics/Pool Cashier Additional Information: Show/Hide AQUATICS CUSTOMER SERVICE REPRESENTATIVE Number of Positions: 20 (Summer); 2-3 (off season) Salary: Starting $15.50/hour Hours: 15 - 20/week up to 40 hours/week GENERAL DESCRIPTION:
Under the supervision of the Shift Manager on Duty, the Aquatics Coordinator and the Aquatics Manager. Maintains safety and security as a slide top attendant and a bag check attendant. Supervises work area. Assists with basic duties of facility maintenance and daily operations.
Attachment(s):
* CSR 2026.docx
$15.5 hourly 37d ago
Member Engagement Specialist
Mattoon Area Young Mens Christian
Call center agent job in Toledo, IL
Part time position delivers excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. Hours availalble day time and evenings.
Employee Benefits
YMCA Usage - Facility usage is free for all employees. Immediate family members may use the YMCA at a discounted monthly price. Immediate family members are as follows: spouse, domestic partner, dependent children and other dependents living within the same household.
Program Fees-Except for certain exceptions, program fees will be reduced by 25% for all employees and their immediate family.* While not working, an employee of the Y can use the child watch service for free up to a 2 hour daily limit. While working, child watch is free and unlimited.
Retirement Options available
Essential Functions:
Greet every member throughout the facility, preferably by name.
Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Interviews and/or tours prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and to the YMCA.
Registers members for programs and membership and accurately enters transactions using DAXKO computer system.
Handles and resolves membership concerns using positive can do attitude and exercising good judgment-making skills.
Informs supervisor of unusual situations or unresolved issues.
Prepares incident/accident reports per established Y risk management procedures.
Applies all YMCA policies dealing with member services.
Attends staff meetings and stays up to date on all programs and events at or associated with the Y.
Distributes locker keys, towels, and sports equipment.
Conducts Aquatic/Locker Room checks.
Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as needed.
Other duties as assigned.
YMCA Competencies (Leader):
Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Requirements
Qualifications:
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Maintains a professional appearance and communication skills.
Basic knowledge of computers.
Display ability to learn and understand DAXKO computer system.
Completion of all required safety trainings.
Physical Demands:
Frequent sitting, standing, and walking for extended periods of time.
Occasional push/pull/carry/lift up to 25 lbs.
Ability to respond to emergency situations.
The Mattoon Area Family YMCA is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws.
Salary Description $15.00 per hour
$15 hourly 60d+ ago
Customer Service Representative - Decatur, Illinois
Tech-24 A Commercial Food Service Repair Company Inc. 3.4
Call center agent job in Decatur, IL
Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.
The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.
Job Description:
Provide support to customers, handle inquiries, and provide resolutions.
Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers.
Perform data entry with high efficiency.
Maintain professional verbal and written communication.
Manage workloads and complete service requests for customers in a timely manner.
Requirements:
High School Diploma or greater.
3+ years of customer service experience required.
Prior callcenter experience (inbound/outbound) required.
Must have great customer service skills.
Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC
Excellent written and verbal communication skills.
Strong data entry skills.
Must be able to work in office M-F 7:30am-4:30pm
Benefits Include (but not limited to):
Top pay for experience
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays including your birthday!
401(k) retirement savings plan
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
$29k-37k yearly est. Auto-Apply 59d ago
Customer Service Representative
Joint Active Systems, Inc.
Call center agent job in Effingham, IL
Job Description
About the Role:
As a Customer Service Representative at Joint Active Systems, Inc. within the Finance and Insurance sector, you will serve as a vital link between the company and its clients, ensuring exceptional service delivery and client satisfaction. Your primary goal will be to address customer inquiries, resolve issues efficiently, and provide accurate information regarding financial products and services. You will play a key role in maintaining strong customer relationships by understanding client needs and offering tailored solutions. This position requires a proactive approach to problem-solving and the ability to manage multiple customer interactions with professionalism and empathy. Ultimately, your efforts will contribute to the company's reputation for reliability and trustworthiness in a highly regulated industry.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably within the finance or insurance industry.
Strong communication skills, both verbal and written.
Basic knowledge of financial products and services.
Ability to use customer relationship management (CRM) software and other relevant technology.
Preferred Qualifications:
Associate's or Bachelor's degree in Finance, Business Administration, or a related field.
Experience working in a regulated financial environment.
Familiarity with compliance standards and data privacy regulations.
Multilingual abilities to support a diverse customer base.
Certification in customer service or financial services (e.g., FINRA, CFP).
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat, providing clear and accurate information about financial products and services.
Assist customers with account management tasks, including processing transactions, updating personal information, and resolving billing or payment issues.
Identify and escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.
Maintain detailed and accurate records of customer interactions and transactions in compliance with company policies and regulatory requirements.
Collaborate with team members and other departments to improve customer service processes and contribute to continuous improvement initiatives.
Skills:
In this role, strong communication skills are essential for effectively interacting with customers and understanding their needs. Problem-solving abilities enable you to address and resolve issues efficiently, ensuring customer satisfaction. Proficiency with CRM software and other digital tools is used daily to track customer interactions and manage accounts accurately. Knowledge of financial products and regulatory requirements helps you provide accurate information and maintain compliance. Additionally, teamwork and adaptability are important as you collaborate with colleagues and adjust to evolving customer service processes.
Monday through Friday from 8am to 5pm.
$28k-37k yearly est. 12d ago
Licensed Part-time Insurance Customer Service Rep
Tammy Douthit Agency
Call center agent job in Effingham, IL
Job Description
Are you looking for a rewarding part-time opportunity in Effingham, Illinois, where you can make a real difference in people's lives? The Tammy Douthit Agency is seeking a friendly and dedicated Licensed Part-time Insurance Customer Service Representative to join our close-knit team. We're not just an insurance agency; we're a group of passionate individuals committed to providing exceptional service and building lasting relationships within our community. As a key member of our agency, you'll be the first point of contact for many of our valued policyholders, playing a crucial role in ensuring they feel supported and well-informed. You'll have the chance to use your insurance knowledge and customer service skills to help people navigate their insurance needs, making their experience with us positive and stress-free. If you thrive on helping others and enjoy a role that offers both challenge and reward, we invite you to explore this inviting opportunity with us.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
Respond to customer inquiries via phone, email, and in person with a friendly and helpful attitude.
Assist policyholders with questions regarding their policies, coverage, and billing.
Process policy changes, endorsements, and cancellations accurately and efficiently.
Support licensed agents with administrative tasks related to customer accounts.
Educate customers on policy details and available options to ensure they have the right coverage.
Maintain accurate and organized customer records within our system.
Requirements
Valid Illinois Property & Casualty Insurance License.
Previous experience in customer service, ideally within the insurance industry.
Excellent interpersonal and communication skills, both written and verbal.
A patient and empathetic demeanor when assisting customers.
Proficiency in basic computer applications and a willingness to learn new systems.
Ability to manage multiple tasks and maintain attention to detail.
$28k-37k yearly est. 2d ago
Farm Insurance Customer Service Representative
Loman-Ray Insurance Group, LLC
Call center agent job in Sullivan, IL
Job Description
About Us
Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC.
Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.
Farm Insurance Customer Service Representative
Position Summary:
The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management.
Key Responsibilities:
Customer Service
Answer incoming phone calls and assist or direct clients and prospects appropriately.
Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS.
Provide responsive customer service support to assigned Producers and farm insurance clients.
Open, sort, and distribute daily mail and handle client correspondence.
Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs.
Meet with farm clients when necessary to discuss policy changes, coverage options, or claims.
Process client payments accurately and securely.
Screen walk-in and phone-in prospects to identify new business opportunities.
Act as a communication link between clients, Producers, and internal staff.
Provide support for Producers during absences and assist with new business quoting.
Policy Servicing & Administrative Support
Review renewal policies for accuracy and conduct pre-underwriting for farm accounts.
Assist with quoting new farm insurance business for Producers or the agency.
Monitor and communicate billing statuses to Producers and clients.
Maintain and update records in the Client Management System.
Provide servicing support for CSR's and IAS's during absences.
Support the new business quoting process and ensure timely completion of tasks.
Perform general administrative tasks in a professional office setting with minimal physical demands.
Handle additional duties or special projects as assigned.
Claims Management
Receive loss information from insureds via phone, mail, or in-office meetings.
Review farm insurance policies to verify coverage for reported claims.
Provide claim information to Producers for prompt reporting to carriers.
Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's.
Assist with processing settled claims, including issuing settlement checks to insureds or claimants.
Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution.
Qualifications:
High School Diploma or equivalent required; college degree preferred
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in farm insurance or related insurance customer service
Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Proficiency with Microsoft Office Suite
Strong oral and written communication skills with professional phone etiquette
Proven customer service abilities and exceptional interpersonal skills
Ability to handle multiple tasks with strong attention to detail and accuracy
Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-4:30pm
Office Locations:
145 E. 5th Avenue, Clifton, IL 60927
13 South Main Street, Sullivan, IL 61951
113 S. State Street, Monticello, IL 61856
2702 Boulder Drive, Urbana, IL 61802
125 W. Garfield Street, Cissna Park, IL 60924
17 E. Liberty Lane, Danville, IL 61832
1016 W. Orange Street, Hoopeston, IL 60942
104 N. Main Street, St. Joseph, IL 61873
15 S. Main Street, Villa Grove, IL 61956
605 Old Salem Road, Petersburg, IL 62675
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$28k-37k yearly est. 5d ago
Customer Service Representative - Champaign, IL
Kedia Corporation
Call center agent job in Champaign, IL
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$28k-37k yearly est. 1d ago
Customer Service Rep(02921) - 55 E GREEN ST
Domino's Franchise
Call center agent job in Champaign, IL
Job Description
Domino's Pizza in Champaign, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 55 E GREEN ST location. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while supporting our busy pizza restaurant operations.
Greet customers warmly and take accurate food orders over the phone and in person
Process cash and credit card transactions efficiently
Prepare and cook pizzas and other menu items according to Domino's standards
Maintain a clean and organized work environment
Collaborate with team members to ensure timely order fulfillment
Address customer inquiries and resolve issues professionally
Assist with various cleaning tasks throughout the shift
Support delivery drivers by preparing orders for pickup
Contribute to a positive team atmosphere
Adhere to all food safety and hygiene regulations
Qualifications
Excellent customer service skills with a friendly and positive attitude
Strong communication abilities, both verbal and written
Basic math skills for handling cash transactions
Ability to multitask effectively in a fast-paced environment
Flexibility to work various shifts, including weekends and holidays
Physical stamina to stand for extended periods and lift up to 25 lbs
Team player mentality with a willingness to support coworkers
Basic computer skills for operating point-of-sale systems
Ability to follow directions and adhere to company policies
Quick learner with attention to detail
Food handling experience is a plus, but not required
High school diploma or equivalent preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-37k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Mike Kirk-State Farm Agent
Call center agent job in Casey, IL
Job DescriptionBenefits:
Health Ins. stipend available
401(k) matching
Bonus based on performance
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative with Mike Kirk Insurance and Financial Services, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
cross-sell policies the customer may need.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
IL Insurance Producers License is required.
$28k-37k yearly est. 20d ago
Customer Service Representative (Data Entry)
International Control Services, Inc.
Call center agent job in Decatur, IL
Job DescriptionSalary: $15.25-$19.50
Customer Service Representative
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The items listed below are to be done to assist all accounts within the Sales Department.
Essential Functions
:
Enter orders
Date changes. This has been updated to where date changes will only be made on the first Monday of the month with the new open order report for that week.
Load quoted cost after BM has completed quote and sent to customer.
Picking tickets
Format Open Order reports and save in the files on the Q drive
Filing
New orders entered
Bill of ladings
Paperwork from what had shipped the previous day
Moving orders from open to closed when applicable
Cycle through closed orders for files older than 1 year that can be boxed and taken to Mezzanine
Maintain Open and Closed Order files are kept in order
1st by Customer
2nd but Macola Order number
RMA
Working in Macola and Synergy
Credit / re-bill after CSR gets PO
Synergy update
Macola close RMA number when done shipping
Review every two weeks for RMA numbers created but not received.
Send to CSR to validate with customer if RMA number is still needed or can be cancelled in Macola and Synergy.
Special projects may occur from time to time.
ESSENTIAL FUNCTIONS
Know the customers products and accounts, orders, and delivery dates to communicate that information to necessary departments for production purposes and meet on-time delivery goals then communicate schedules to the customer for best delivery dates and expected delays.
Confer with customers to take orders or cancel accounts, or to obtain details of complaints and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints, check to ensure that appropriate changes were made to resolve customers' problems.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
POSITION QUALIFICATIONS
Competency Statement(s)
Proficient in Microsoft Office Suite, Excel, Access, SQL database reporting function.
Multitasking is necessary for the handling of special projects and customers at the same time.
Understanding customer communication and dynamics and having a strong sense of urgency to meet their needs.
Able to lift up to 40 lbs. and stand and/or sit for long periods of time.
Education & Experience
: Associatedegreeor high school/ GED equivalent with exceptional computer skills and related work experience.
Why Join ICS?
Paid Holidays
Comprehensive health, dental, and vision plans
Company-provided Short-Term Disability and Life Insurance.
401(k) plan with a generous match.
Were committed to supporting our team with valuable benefits that grow with you.
$15.3-19.5 hourly 29d ago
Virtual Customer Service Representative
Meron Financial Agency
Call center agent job in Decatur, IL
Why Meron Financial Agency?
Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind?
At Meron Financial Agency, we believe you can have both: financial success
and
a life you love.
We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits.
And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families.
Why Agents Choose Us
Leads - No chasing, no begging
Ownership Pathway - Build your own agency
Hands-On Mentorship - Learn directly from top leaders
Cutting-Edge Tech & Training - Work smarter, not harder
Incentive Trips & Recognition - See the world while being celebrated
Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more)
The Bigger Picture
Performance bonuses and capital opportunities
True work-life balance-design your schedule, your way
Passive income and long-term wealth-building options
A culture where people come first
What You Can Expect
Commission-Only with
uncapped earning potential
Average new agents earn $800-$1,200 per policy
Part-Time: $50K+ your first year
Full-Time: $80K-$300K+ your first year
Agency Owners: $200K-$500K+ annually in system-driven income
What We're Looking For
Driven, coachable individuals who want to make a real impact
Must live in the U.S.
Must be a U.S. citizen or legal/permanent resident
Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
$28k-37k yearly est. Auto-Apply 6d ago
Customer Service Representative - Decatur, Illinois
Tech24 3.4
Call center agent job in Decatur, IL
Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.
The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.
Job Description:
Provide support to customers, handle inquiries, and provide resolutions.
Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers.
Perform data entry with high efficiency.
Maintain professional verbal and written communication.
Manage workloads and complete service requests for customers in a timely manner.
Requirements:
High School Diploma or greater.
3+ years of customer service experience required.
Prior callcenter experience (inbound/outbound) required.
Must have great customer service skills.
Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC
Excellent written and verbal communication skills.
Strong data entry skills.
Must be able to work in office M-F 7:30am-4:30pm
Benefits Include (but not limited to):
Top pay for experience
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays including your birthday!
401(k) retirement savings plan
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
$29k-37k yearly est. 31d ago
Customer Service Representative - State Farm Agent Team Member
Leon Gobczynski-State Farm Agent
Call center agent job in Effingham, IL
Job DescriptionBenefits:
Competitive salary
Paid time off
Profit sharing
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Leon Gobczynski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-37k yearly est. 18d ago
Customer Service Rep(02924) - 1803 W KIRBY AVE
Domino's Franchise
Call center agent job in Champaign, IL
Job Description
We're excited to welcome a Customer Service Representative to our team in Champaign, United States! Join our dynamic crew at 1803 W KIRBY AVE, where you'll play a crucial role in delivering exceptional service to our valued customers.
Greet customers warmly and take accurate orders both in-person and over the phone
Process cash and credit card transactions with precision
Prepare and assemble food items, including crafting delicious pizzas
Maintain a clean, organized, and safe work environment
Collaborate effectively with team members to ensure smooth operations
Address customer inquiries and resolve issues promptly and professionally
Assist with various cleaning tasks throughout your shift
Contribute to a positive, energetic work atmosphere
Adhere to food safety standards and company policies
Adapt to changing needs and priorities in a fast-paced environment
Qualifications
Excellent customer service skills with a friendly, approachable demeanor
Strong verbal and written communication abilities
Basic math skills for handling cash transactions
Proficiency in using point-of-sale (POS) systems
Knowledge of food safety and hygiene practices
Physical capability to lift up to 25 lbs. and stand for extended periods
Flexibility to work weekends, holidays, and various shifts as needed
Positive attitude with an easy smile
Ability to thrive in a fast-paced environment
Team player with a collaborative spirit
Keen attention to detail in food preparation and customer orders
Willingness to learn and adapt to new procedures
High school diploma or equivalent preferred (not required)
Food service industry knowledge is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-37k yearly est. 5d ago
Farm Insurance Customer Service Representative
Loman-Ray Insurance Group, LLC
Call center agent job in Monticello, IL
Job Description
About Us
Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC.
Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.
Farm Insurance Customer Service Representative
Position Summary:
The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management.
Key Responsibilities:
Customer Service
Answer incoming phone calls and assist or direct clients and prospects appropriately.
Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS.
Provide responsive customer service support to assigned Producers and farm insurance clients.
Open, sort, and distribute daily mail and handle client correspondence.
Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs.
Meet with farm clients when necessary to discuss policy changes, coverage options, or claims.
Process client payments accurately and securely.
Screen walk-in and phone-in prospects to identify new business opportunities.
Act as a communication link between clients, Producers, and internal staff.
Provide support for Producers during absences and assist with new business quoting.
Policy Servicing & Administrative Support
Review renewal policies for accuracy and conduct pre-underwriting for farm accounts.
Assist with quoting new farm insurance business for Producers or the agency.
Monitor and communicate billing statuses to Producers and clients.
Maintain and update records in the Client Management System.
Provide servicing support for CSR's and IAS's during absences.
Support the new business quoting process and ensure timely completion of tasks.
Perform general administrative tasks in a professional office setting with minimal physical demands.
Handle additional duties or special projects as assigned.
Claims Management
Receive loss information from insureds via phone, mail, or in-office meetings.
Review farm insurance policies to verify coverage for reported claims.
Provide claim information to Producers for prompt reporting to carriers.
Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's.
Assist with processing settled claims, including issuing settlement checks to insureds or claimants.
Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution.
Qualifications:
High School Diploma or equivalent required; college degree preferred
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in farm insurance or related insurance customer service
Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Proficiency with Microsoft Office Suite
Strong oral and written communication skills with professional phone etiquette
Proven customer service abilities and exceptional interpersonal skills
Ability to handle multiple tasks with strong attention to detail and accuracy
Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-4:30pm
Office Locations:
145 E. 5th Avenue, Clifton, IL 60927
13 South Main Street, Sullivan, IL 61951
113 S. State Street, Monticello, IL 61856
2702 Boulder Drive, Urbana, IL 61802
125 W. Garfield Street, Cissna Park, IL 60924
17 E. Liberty Lane, Danville, IL 61832
1016 W. Orange Street, Hoopeston, IL 60942
104 N. Main Street, St. Joseph, IL 61873
15 S. Main Street, Villa Grove, IL 61956
605 Old Salem Road, Petersburg, IL 62675
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$28k-37k yearly est. 5d ago
Customer Service Representative - Decatur, Illinois
Tech 24 3.4
Call center agent job in Decatur, IL
Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.
The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.
Job Description:
* Provide support to customers, handle inquiries, and provide resolutions.
* Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers.
* Perform data entry with high efficiency.
* Maintain professional verbal and written communication.
* Manage workloads and complete service requests for customers in a timely manner.
Requirements:
* High School Diploma or greater.
* 3+ years of customer service experience required.
* Prior callcenter experience (inbound/outbound) required.
* Must have great customer service skills.
* Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC
* Excellent written and verbal communication skills.
* Strong data entry skills.
* Must be able to work in office M-F 7:30am-4:30pm
Benefits Include (but not limited to):
* Top pay for experience
* Full benefit package including medical, vision, and dental insurance
* Paid vacation, sick days and holidays including your birthday!
* 401(k) retirement savings plan
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
$29k-37k yearly est. 8d ago
Customer Service Rep(02805) - 1948 E. Eldorado St.
Domino's Franchise
Call center agent job in Decatur, IL
Job Description
Join our dynamic team at Domino's Pizza in Decatur, United States, as a Customer Service Representative! We're looking for enthusiastic individuals who are passionate about delivering exceptional customer experiences and contributing to our fast-paced environment.
Provide outstanding customer service by greeting customers, taking orders, and addressing inquiries
Process phone and in-person orders efficiently and accurately
Prepare high-quality pizzas and other menu items according to company standards
Handle cash transactions and operate the point-of-sale system
Maintain a clean and organized work area, adhering to food safety and hygiene standards
Collaborate with team members to ensure smooth operations during busy periods
Assist with various cleaning tasks to uphold store cleanliness
Contribute to a positive work environment by maintaining a friendly and professional demeanor
Qualifications
Excellent communication skills with the ability to interact professionally with customers and team members
Strong attention to detail and ability to follow directions accurately
Flexibility to work various shifts, including weekends and holidays
Physical ability to stand for extended periods and lift up to 25 lbs.
Basic math skills for handling cash transactions and processing orders
Ability to multitask efficiently in a fast-paced environment
Positive attitude and friendly demeanor, with an easy smile
Team-oriented mindset and willingness to collaborate with others
Ability to remain calm and composed under pressure
Food service experience is a plus, but not required - we provide training!
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a call center agent earn in Charleston, IL?
The average call center agent in Charleston, IL earns between $22,000 and $43,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Charleston, IL