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Call center agent jobs in Charleston, IL - 116 jobs

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  • Residential Youth Care Professional

    Cunningham Children's Home 3.8company rating

    Call center agent job in Urbana, IL

    Residential Youth Care Worker - Cunningham Children's Home Cunningham Children's Home in Urbana, IL is looking to hire Residential Youth Care Workers. Are you looking to learn new things and build a successful career? Do you want meaningful and rewarding work? Would you like to join a non-profit organization with an important mission? If so, please read on! In addition to competitive pay, we offer our full-time employees the following benefits: Medical Dental Vision Holiday pay Paid Leave FSA/DCA Accident, Short Term Disability, Critical Illness A retirement plan with up to 6% company match Relocation assistance Employee referral program An awesome wellness program Additionally, Cunningham Children's Home is a qualified employer under the Public Student Loan Forgiveness (PSLF) program. We also offer our employees a professional PSLF resource, BenElevate, to help navigate the loan forgiveness process. About Cunningham Children's Home We are a child welfare and educational services agency dedicated to providing compassionate support and therapeutic intervention to children, youth, adults, and families. Our comprehensive programs include residential treatment, special education, and community-based services. At our core, we focus on creating opportunities and opening doors for those in our care, offering a place that feels like home where they can learn, succeed, and thrive. We uphold high standards to meet the needs of our community. Hope begins here! A Day in the Life of a Residential Youth Care Worker As a Residential Youth Care Worker, you provide direct therapeutic support to our program's youth, following detailed wellness plans. Your kindness and understanding encourage open communication, and your patience ensures you're always ready to listen. Despite the physical and mental demands, the Residential Youth Care Worker finds satisfaction in helping those in need and positively impacting their lives. Our Residential Youth Care Workers play an essential role in creating a safe, structured, and supportive environment for all youth in our care. Qualifications for a Residential Youth Care Worker High school diploma or equivalent At least 21 years of age Valid Illinois driver's license Work Schedule We have a 24/7 program with a variety of shift options available, including: Day Youth Counselor - 1 pm to 11 pm / 11 am to 11 pm (Full Time) Evening Youth Counselor - 7 pm to 11 pm (Part Time) Med Liaison - 7 am to 7 pm / 8:30 am to 7 pm (Full Time) Morning Youth Counselor - 7 am to 9 am (Part Time) We have set schedules for our rotations, so you will have a very consistent schedule! Are You Ready to Join Our Organization? If this sounds like the right opportunity for you, apply today to become a Residential Youth Care Worker at Cunningham Children's Home!
    $35k-43k yearly est. 60d+ ago
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  • Customer Service Representative - State Farm Agent Team Member

    Leon Gobczynski-State Farm Agent

    Call center agent job in Charleston, IL

    Job DescriptionBenefits: Competitive salary Paid time off Profit sharing ROLE DESCRIPTION: As a Customer Service Representative with State Farm Agent Leon Gobczynski, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $28k-37k yearly est. 3d ago
  • BDC Representative

    Toyota of Hollywood 4.3company rating

    Call center agent job in Urbana, IL

    The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Toyota of Urbana, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Potential pay range of $18.00-$22.00 per hour Family Owned and Operated - 90+ years in business! Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Fantastic Growth Opportunities Job Responsibilities: Handle incoming and outgoing phone calls and emails Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction Answer customer internet inquires by both email and phone Schedule sales appointments and reschedule no show customers Contact customers based on current marketing incentives Follow up with existing and potential customers to generate leads and close sales Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase Follow up in a manner that results in the customer visiting the dealership Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction Job Requirements: Excellent computer skills required. Knowledgeable to call center environment. Automotive experience helpful but not required. Able to communicate persuasively with customers to set appointments. Willingness to undergo a background check in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
    $18-22 hourly Auto-Apply 2d ago
  • Aquatics Customer Service Representative

    Urbana Park District 3.0company rating

    Call center agent job in Urbana, IL

    Aquatics/Pool Cashier Additional Information: Show/Hide AQUATICS CUSTOMER SERVICE REPRESENTATIVE Number of Positions: 20 (Summer); 2-3 (off season) Salary: Starting $15.50/hour Hours: 15 - 20/week up to 40 hours/week GENERAL DESCRIPTION: Under the supervision of the Shift Manager on Duty, the Aquatics Coordinator and the Aquatics Manager. Maintains safety and security as a slide top attendant and a bag check attendant. Supervises work area. Assists with basic duties of facility maintenance and daily operations. Attachment(s): * CSR 2026.docx
    $15.5 hourly 37d ago
  • Member Engagement Specialist

    Mattoon Area Young Mens Christian

    Call center agent job in Toledo, IL

    Part time position delivers excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. Hours availalble day time and evenings. Employee Benefits YMCA Usage - Facility usage is free for all employees. Immediate family members may use the YMCA at a discounted monthly price. Immediate family members are as follows: spouse, domestic partner, dependent children and other dependents living within the same household. Program Fees-Except for certain exceptions, program fees will be reduced by 25% for all employees and their immediate family.* While not working, an employee of the Y can use the child watch service for free up to a 2 hour daily limit. While working, child watch is free and unlimited. Retirement Options available Essential Functions: Greet every member throughout the facility, preferably by name. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention. Interviews and/or tours prospective members; sells memberships. Builds relationships with members; helps members connect with one another and to the YMCA. Registers members for programs and membership and accurately enters transactions using DAXKO computer system. Handles and resolves membership concerns using positive can do attitude and exercising good judgment-making skills. Informs supervisor of unusual situations or unresolved issues. Prepares incident/accident reports per established Y risk management procedures. Applies all YMCA policies dealing with member services. Attends staff meetings and stays up to date on all programs and events at or associated with the Y. Distributes locker keys, towels, and sports equipment. Conducts Aquatic/Locker Room checks. Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as needed. Other duties as assigned. YMCA Competencies (Leader): Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Requirements Qualifications: Certifications required within 30 days of hire: CPR/AED, and First Aid. Excellent interpersonal and problem solving skills. Ability to connect with people of diverse backgrounds. Previous customer service, sales or related experience. Maintains a professional appearance and communication skills. Basic knowledge of computers. Display ability to learn and understand DAXKO computer system. Completion of all required safety trainings. Physical Demands: Frequent sitting, standing, and walking for extended periods of time. Occasional push/pull/carry/lift up to 25 lbs. Ability to respond to emergency situations. The Mattoon Area Family YMCA is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws. Salary Description $15.00 per hour
    $15 hourly 60d+ ago
  • Customer Service Representative - Decatur, Illinois

    Tech-24 A Commercial Food Service Repair Company Inc. 3.4company rating

    Call center agent job in Decatur, IL

    Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $29k-37k yearly est. Auto-Apply 59d ago
  • Customer Service Representative

    Joint Active Systems, Inc.

    Call center agent job in Effingham, IL

    Job Description About the Role: As a Customer Service Representative at Joint Active Systems, Inc. within the Finance and Insurance sector, you will serve as a vital link between the company and its clients, ensuring exceptional service delivery and client satisfaction. Your primary goal will be to address customer inquiries, resolve issues efficiently, and provide accurate information regarding financial products and services. You will play a key role in maintaining strong customer relationships by understanding client needs and offering tailored solutions. This position requires a proactive approach to problem-solving and the ability to manage multiple customer interactions with professionalism and empathy. Ultimately, your efforts will contribute to the company's reputation for reliability and trustworthiness in a highly regulated industry. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, preferably within the finance or insurance industry. Strong communication skills, both verbal and written. Basic knowledge of financial products and services. Ability to use customer relationship management (CRM) software and other relevant technology. Preferred Qualifications: Associate's or Bachelor's degree in Finance, Business Administration, or a related field. Experience working in a regulated financial environment. Familiarity with compliance standards and data privacy regulations. Multilingual abilities to support a diverse customer base. Certification in customer service or financial services (e.g., FINRA, CFP). Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing clear and accurate information about financial products and services. Assist customers with account management tasks, including processing transactions, updating personal information, and resolving billing or payment issues. Identify and escalate complex issues to appropriate departments while ensuring timely follow-up and resolution. Maintain detailed and accurate records of customer interactions and transactions in compliance with company policies and regulatory requirements. Collaborate with team members and other departments to improve customer service processes and contribute to continuous improvement initiatives. Skills: In this role, strong communication skills are essential for effectively interacting with customers and understanding their needs. Problem-solving abilities enable you to address and resolve issues efficiently, ensuring customer satisfaction. Proficiency with CRM software and other digital tools is used daily to track customer interactions and manage accounts accurately. Knowledge of financial products and regulatory requirements helps you provide accurate information and maintain compliance. Additionally, teamwork and adaptability are important as you collaborate with colleagues and adjust to evolving customer service processes. Monday through Friday from 8am to 5pm.
    $28k-37k yearly est. 12d ago
  • Licensed Part-time Insurance Customer Service Rep

    Tammy Douthit Agency

    Call center agent job in Effingham, IL

    Job Description Are you looking for a rewarding part-time opportunity in Effingham, Illinois, where you can make a real difference in people's lives? The Tammy Douthit Agency is seeking a friendly and dedicated Licensed Part-time Insurance Customer Service Representative to join our close-knit team. We're not just an insurance agency; we're a group of passionate individuals committed to providing exceptional service and building lasting relationships within our community. As a key member of our agency, you'll be the first point of contact for many of our valued policyholders, playing a crucial role in ensuring they feel supported and well-informed. You'll have the chance to use your insurance knowledge and customer service skills to help people navigate their insurance needs, making their experience with us positive and stress-free. If you thrive on helping others and enjoy a role that offers both challenge and reward, we invite you to explore this inviting opportunity with us. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Hands on Training Career Growth Opportunities Responsibilities Respond to customer inquiries via phone, email, and in person with a friendly and helpful attitude. Assist policyholders with questions regarding their policies, coverage, and billing. Process policy changes, endorsements, and cancellations accurately and efficiently. Support licensed agents with administrative tasks related to customer accounts. Educate customers on policy details and available options to ensure they have the right coverage. Maintain accurate and organized customer records within our system. Requirements Valid Illinois Property & Casualty Insurance License. Previous experience in customer service, ideally within the insurance industry. Excellent interpersonal and communication skills, both written and verbal. A patient and empathetic demeanor when assisting customers. Proficiency in basic computer applications and a willingness to learn new systems. Ability to manage multiple tasks and maintain attention to detail.
    $28k-37k yearly est. 2d ago
  • Farm Insurance Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Call center agent job in Sullivan, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Farm Insurance Customer Service Representative Position Summary: The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management. Key Responsibilities: Customer Service Answer incoming phone calls and assist or direct clients and prospects appropriately. Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS. Provide responsive customer service support to assigned Producers and farm insurance clients. Open, sort, and distribute daily mail and handle client correspondence. Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs. Meet with farm clients when necessary to discuss policy changes, coverage options, or claims. Process client payments accurately and securely. Screen walk-in and phone-in prospects to identify new business opportunities. Act as a communication link between clients, Producers, and internal staff. Provide support for Producers during absences and assist with new business quoting. Policy Servicing & Administrative Support Review renewal policies for accuracy and conduct pre-underwriting for farm accounts. Assist with quoting new farm insurance business for Producers or the agency. Monitor and communicate billing statuses to Producers and clients. Maintain and update records in the Client Management System. Provide servicing support for CSR's and IAS's during absences. Support the new business quoting process and ensure timely completion of tasks. Perform general administrative tasks in a professional office setting with minimal physical demands. Handle additional duties or special projects as assigned. Claims Management Receive loss information from insureds via phone, mail, or in-office meetings. Review farm insurance policies to verify coverage for reported claims. Provide claim information to Producers for prompt reporting to carriers. Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's. Assist with processing settled claims, including issuing settlement checks to insureds or claimants. Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution. Qualifications: High School Diploma or equivalent required; college degree preferred Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in farm insurance or related insurance customer service Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills with professional phone etiquette Proven customer service abilities and exceptional interpersonal skills Ability to handle multiple tasks with strong attention to detail and accuracy Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 2702 Boulder Drive, Urbana, IL 61802 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 5d ago
  • Customer Service Representative - Champaign, IL

    Kedia Corporation

    Call center agent job in Champaign, IL

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-37k yearly est. 1d ago
  • Customer Service Rep(02921) - 55 E GREEN ST

    Domino's Franchise

    Call center agent job in Champaign, IL

    Job Description Domino's Pizza in Champaign, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 55 E GREEN ST location. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction while supporting our busy pizza restaurant operations. Greet customers warmly and take accurate food orders over the phone and in person Process cash and credit card transactions efficiently Prepare and cook pizzas and other menu items according to Domino's standards Maintain a clean and organized work environment Collaborate with team members to ensure timely order fulfillment Address customer inquiries and resolve issues professionally Assist with various cleaning tasks throughout the shift Support delivery drivers by preparing orders for pickup Contribute to a positive team atmosphere Adhere to all food safety and hygiene regulations Qualifications Excellent customer service skills with a friendly and positive attitude Strong communication abilities, both verbal and written Basic math skills for handling cash transactions Ability to multitask effectively in a fast-paced environment Flexibility to work various shifts, including weekends and holidays Physical stamina to stand for extended periods and lift up to 25 lbs Team player mentality with a willingness to support coworkers Basic computer skills for operating point-of-sale systems Ability to follow directions and adhere to company policies Quick learner with attention to detail Food handling experience is a plus, but not required High school diploma or equivalent preferred Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mike Kirk-State Farm Agent

    Call center agent job in Casey, IL

    Job DescriptionBenefits: Health Ins. stipend available 401(k) matching Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Mike Kirk Insurance and Financial Services, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. cross-sell policies the customer may need. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. IL Insurance Producers License is required.
    $28k-37k yearly est. 20d ago
  • Customer Service Representative (Data Entry)

    International Control Services, Inc.

    Call center agent job in Decatur, IL

    Job DescriptionSalary: $15.25-$19.50 Customer Service Representative Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The items listed below are to be done to assist all accounts within the Sales Department. Essential Functions : Enter orders Date changes. This has been updated to where date changes will only be made on the first Monday of the month with the new open order report for that week. Load quoted cost after BM has completed quote and sent to customer. Picking tickets Format Open Order reports and save in the files on the Q drive Filing New orders entered Bill of ladings Paperwork from what had shipped the previous day Moving orders from open to closed when applicable Cycle through closed orders for files older than 1 year that can be boxed and taken to Mezzanine Maintain Open and Closed Order files are kept in order 1st by Customer 2nd but Macola Order number RMA Working in Macola and Synergy Credit / re-bill after CSR gets PO Synergy update Macola close RMA number when done shipping Review every two weeks for RMA numbers created but not received. Send to CSR to validate with customer if RMA number is still needed or can be cancelled in Macola and Synergy. Special projects may occur from time to time. ESSENTIAL FUNCTIONS Know the customers products and accounts, orders, and delivery dates to communicate that information to necessary departments for production purposes and meet on-time delivery goals then communicate schedules to the customer for best delivery dates and expected delays. Confer with customers to take orders or cancel accounts, or to obtain details of complaints and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints, check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. POSITION QUALIFICATIONS Competency Statement(s) Proficient in Microsoft Office Suite, Excel, Access, SQL database reporting function. Multitasking is necessary for the handling of special projects and customers at the same time. Understanding customer communication and dynamics and having a strong sense of urgency to meet their needs. Able to lift up to 40 lbs. and stand and/or sit for long periods of time. Education & Experience : Associatedegreeor high school/ GED equivalent with exceptional computer skills and related work experience. Why Join ICS? Paid Holidays Comprehensive health, dental, and vision plans Company-provided Short-Term Disability and Life Insurance. 401(k) plan with a generous match. Were committed to supporting our team with valuable benefits that grow with you.
    $15.3-19.5 hourly 29d ago
  • Virtual Customer Service Representative

    Meron Financial Agency

    Call center agent job in Decatur, IL

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $28k-37k yearly est. Auto-Apply 6d ago
  • Customer Service Representative - Decatur, Illinois

    Tech24 3.4company rating

    Call center agent job in Decatur, IL

    Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $29k-37k yearly est. 31d ago
  • Customer Service Representative - State Farm Agent Team Member

    Leon Gobczynski-State Farm Agent

    Call center agent job in Effingham, IL

    Job DescriptionBenefits: Competitive salary Paid time off Profit sharing ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Leon Gobczynski - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $28k-37k yearly est. 18d ago
  • Customer Service Rep(02924) - 1803 W KIRBY AVE

    Domino's Franchise

    Call center agent job in Champaign, IL

    Job Description We're excited to welcome a Customer Service Representative to our team in Champaign, United States! Join our dynamic crew at 1803 W KIRBY AVE, where you'll play a crucial role in delivering exceptional service to our valued customers. Greet customers warmly and take accurate orders both in-person and over the phone Process cash and credit card transactions with precision Prepare and assemble food items, including crafting delicious pizzas Maintain a clean, organized, and safe work environment Collaborate effectively with team members to ensure smooth operations Address customer inquiries and resolve issues promptly and professionally Assist with various cleaning tasks throughout your shift Contribute to a positive, energetic work atmosphere Adhere to food safety standards and company policies Adapt to changing needs and priorities in a fast-paced environment Qualifications Excellent customer service skills with a friendly, approachable demeanor Strong verbal and written communication abilities Basic math skills for handling cash transactions Proficiency in using point-of-sale (POS) systems Knowledge of food safety and hygiene practices Physical capability to lift up to 25 lbs. and stand for extended periods Flexibility to work weekends, holidays, and various shifts as needed Positive attitude with an easy smile Ability to thrive in a fast-paced environment Team player with a collaborative spirit Keen attention to detail in food preparation and customer orders Willingness to learn and adapt to new procedures High school diploma or equivalent preferred (not required) Food service industry knowledge is a plus Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 5d ago
  • Farm Insurance Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Call center agent job in Monticello, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Farm Insurance Customer Service Representative Position Summary: The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management. Key Responsibilities: Customer Service Answer incoming phone calls and assist or direct clients and prospects appropriately. Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS. Provide responsive customer service support to assigned Producers and farm insurance clients. Open, sort, and distribute daily mail and handle client correspondence. Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs. Meet with farm clients when necessary to discuss policy changes, coverage options, or claims. Process client payments accurately and securely. Screen walk-in and phone-in prospects to identify new business opportunities. Act as a communication link between clients, Producers, and internal staff. Provide support for Producers during absences and assist with new business quoting. Policy Servicing & Administrative Support Review renewal policies for accuracy and conduct pre-underwriting for farm accounts. Assist with quoting new farm insurance business for Producers or the agency. Monitor and communicate billing statuses to Producers and clients. Maintain and update records in the Client Management System. Provide servicing support for CSR's and IAS's during absences. Support the new business quoting process and ensure timely completion of tasks. Perform general administrative tasks in a professional office setting with minimal physical demands. Handle additional duties or special projects as assigned. Claims Management Receive loss information from insureds via phone, mail, or in-office meetings. Review farm insurance policies to verify coverage for reported claims. Provide claim information to Producers for prompt reporting to carriers. Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's. Assist with processing settled claims, including issuing settlement checks to insureds or claimants. Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution. Qualifications: High School Diploma or equivalent required; college degree preferred Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in farm insurance or related insurance customer service Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills with professional phone etiquette Proven customer service abilities and exceptional interpersonal skills Ability to handle multiple tasks with strong attention to detail and accuracy Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 2702 Boulder Drive, Urbana, IL 61802 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 5d ago
  • Customer Service Representative - Decatur, Illinois

    Tech 24 3.4company rating

    Call center agent job in Decatur, IL

    Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: * Provide support to customers, handle inquiries, and provide resolutions. * Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. * Perform data entry with high efficiency. * Maintain professional verbal and written communication. * Manage workloads and complete service requests for customers in a timely manner. Requirements: * High School Diploma or greater. * 3+ years of customer service experience required. * Prior call center experience (inbound/outbound) required. * Must have great customer service skills. * Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC * Excellent written and verbal communication skills. * Strong data entry skills. * Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): * Top pay for experience * Full benefit package including medical, vision, and dental insurance * Paid vacation, sick days and holidays including your birthday! * 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $29k-37k yearly est. 8d ago
  • Customer Service Rep(02805) - 1948 E. Eldorado St.

    Domino's Franchise

    Call center agent job in Decatur, IL

    Job Description Join our dynamic team at Domino's Pizza in Decatur, United States, as a Customer Service Representative! We're looking for enthusiastic individuals who are passionate about delivering exceptional customer experiences and contributing to our fast-paced environment. Provide outstanding customer service by greeting customers, taking orders, and addressing inquiries Process phone and in-person orders efficiently and accurately Prepare high-quality pizzas and other menu items according to company standards Handle cash transactions and operate the point-of-sale system Maintain a clean and organized work area, adhering to food safety and hygiene standards Collaborate with team members to ensure smooth operations during busy periods Assist with various cleaning tasks to uphold store cleanliness Contribute to a positive work environment by maintaining a friendly and professional demeanor Qualifications Excellent communication skills with the ability to interact professionally with customers and team members Strong attention to detail and ability to follow directions accurately Flexibility to work various shifts, including weekends and holidays Physical ability to stand for extended periods and lift up to 25 lbs. Basic math skills for handling cash transactions and processing orders Ability to multitask efficiently in a fast-paced environment Positive attitude and friendly demeanor, with an easy smile Team-oriented mindset and willingness to collaborate with others Ability to remain calm and composed under pressure Food service experience is a plus, but not required - we provide training! Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-37k yearly est. 8d ago

Learn more about call center agent jobs

How much does a call center agent earn in Charleston, IL?

The average call center agent in Charleston, IL earns between $22,000 and $43,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Charleston, IL

$30,000
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