Call center agent jobs in Charlottesville, VA

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: * Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. * Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. * Make calls as needed to schedule/reschedule appointments * Work closely with nursing staff to triage patient needs and schedule appointments. * Communicate with no-show patients by phone or by mail as directed by provider and center policy. * Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. * In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. * Play and active role in training new employees who are member of the care team or patient services team. * Communicate with clarity and courtesy on telephone, in person and in written communication. * Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. * Empanel patients in the electronic medical record system * Assist coworkers with all front office and scheduling functions. * Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Innovative Refrigeration Systems, Inc. is looking for a proactive and service-oriented Customer Success Representative in Lyndhurst, VA. This position supports customers who use our Software as a Service (SaaS) products, ensuring they are onboarded effectively, trained thoroughly, and fully supported throughout their journey with us. Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house. Job Role: The Customer Success Representative (CSR) acts as the primary advocate for customer satisfaction after the sale has been closed. This position facilitates onboarding, delivers training, and manages customer relationships for our SaaS products. The CSR will take initiative to ensure customers are achieving success and are satisfied with their software experience. Key Duties: * Serve as the primary point of contact for clients following the sale of SaaS products * Manage the full customer lifecycle: onboarding, implementation, adoption, satisfaction, and retention * Conduct activation webinars for new clients * Schedule and coordinate software training sessions * Respond to customer support tickets and follow up on resolutions * Analyze customer engagement metrics to guide outreach * Build lasting client relationships as a trusted advisor * Conduct regular account health checks * Reach out quarterly to clients to identify new opportunities * Work cross-functionally with departments to assist customers * Support Sales in upselling additional products to existing clients * Collaborate with colleagues on software and non-software-related client needs Requirements: * 2+ years of general customer service experience preferred * Professional communication skills via phone and email * Proficiency in Microsoft Office Suite, internet research, and data entry * Familiarity with CRM or helpdesk tools (Salesforce, HubSpot, etc.) is a plus * Detail-oriented and capable of handling multiple tasks * Strong verbal and written communication * Excellent problem-solving skills * Able to work independently and as part of a team * Must be able to remain in a stationary position (seated or standing) for extended periods * Occasionally, you may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment) Preferences: * Previous experience in a SaaS customer-facing role * Background in coaching, training, or teaching Benefits: In addition to a competitive base salary, we offer a robust benefits package: * Retirement plan; company matches dollar for dollar up to 15% * Health insurance; company pays 75% of the premiums for employee/family * Dental insurance * Vision insurance * Weekly pay * Competitive vacation & holiday pay * Supplemental insurance available (Aflac) * Short-term & long-term disability coverage * Accidental death/dismemberment coverage after one year of employment * Life insurance coverage after one year of employment * Employee referral incentives * Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available * Discounts on cell phone plans, rental vehicles, and other company discounts for eligible positions If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!

We are looking for a dedicated Call Center Specialist to join our team on a contract basis in Charlottesville, Virginia. In this role, you will provide exceptional customer support and technical assistance to our clients while contributing to the success of the organization. The ideal candidate will thrive in a fast-paced environment, possess excellent problem-solving skills, and demonstrate a proactive approach to resolving issues. Responsibilities: - Respond to inbound calls and assist customers with their inquiries and technical concerns. -Assist with administrative, inventory, and data entry based tasks. - Identify patterns in recurring technical issues and recommend strategies to address underlying causes. - Utilize IT support ticketing systems to track and resolve customer requests efficiently. - Ensure a high level of customer satisfaction by providing clear and thorough communication. - Collaborate with team members to improve processes and enhance overall support services. - Maintain detailed records of customer interactions and solutions provided. - Stay informed about updates to software and systems to provide accurate assistance. Requirements - Previous experience in customer service, administrative, or data entry focused work. - Proficiency in using Microsoft Office. - Help Desk/IT experience is a plus. - Excellent communication skills, both verbal and written. - Ability to manage multiple tasks in a dynamic environment. - Proven problem-solving skills and attention to detail. - Capability to work independently while contributing to team goals. - Legal authorization to work in the United States. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers' queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions. In addition to this, you should be well-versed with our company's policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients. If you have the desired skills and qualifications required for this role, you can send in your applications to us. Responsibilities Update and maintain customer information in the database. Understand the kind of services we offer during the job training. Provide customers with all the information that they require. Keep track of customer accounts by recording their account information and the issues they have reported. Handle customer complaints actively and ensure its resolution on time. Take orders and calculate the charges by processing customers' information. Answer customer questions and maintain healthy relationships with the customers. Review customer accounts for any changes. Resolve customer complaints on time and ensure the quality of services is maintained. Handle change in policies of the company and explain them to the customer. Generate sales leads for our clients. Maintain a record of all the tasks undertaken and submit it to the higher management. Requirements Bachelor's degree in any discipline. High School Diploma with relevant experience will also be considered. 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry. Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc. Knowledge of social media will be an added benefit. Ability to provide results under pressure. Excellent communication and interpersonal skills. Good problem-solving skills.

Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.

Apply Description Individuals will serve as initial contact to new and existing Propane, Ice, and HVAC customers, inform customers of products and services offered, set up new accounts, and provide quality customer service. Must have outstanding computer and telephone skills, be willing to refill propane cylinders, and attend a 2-week training program at our Mt. Jackson, VA location. Hours for these positions are Monday - Friday from 8 AM - 5 PM. Excellent benefits package to include medical, optical, dental, disability, and life insurance, holiday, vacation, paid personal leave, 401K, and profit sharing. Equal Employment Opportunity

The Customer Service Representatives at First Bank and Trust are the primary contact for our customers. CSRs provide our customers with superior and quality customer service. The individuals promote the Bank's products and services and provide customer referrals for new products and services on a daily basis. ESSENTIAL DUTIES AND RESPONSIBILITIES : Greeting customers warmly and professionally, creating a welcoming atmosphere in the branch. Assisting customers with account openings, closures, and maintenance, ensuring accuracy and adherence to banking policies. Identifying customer financial needs through comprehensive profiling and active listening. Identifying opportunities to cross-sell bank products and services to customers. Resolving customer inquiries, concerns, or complaints promptly and effectively. Collaborating with team members to meet customer service and operational goals. Staying updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers. Ensuring compliance with all banking policies, procedures, and regulations. Assisting customers with account inquiries, resolving issues, and providing information on banking products and services. Responding to customer inquiries in person, over the phone, or via email. Ensuring compliance with all banking policies, procedures, and regulations. Maintaining a clean and organized work area for efficient customer service. All other duties as assigned. QUALIFICATIONS : High school diploma or equivalent. Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing - preferred. Two years of previous cash handing or customer service experience. Strong communications and interpersonal skills. Attention to detail. Basic computer proficiency and ability to learn banking software. BENEFITS FOR FULL-TIME EMPLOYEES: PTO Leave is 20 Days per year earned monthly. First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week. Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date. Employees are automatically enrolled in the bank's 401K/ESOP Plan. First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary. First Bank and Trust provides long-term disability Insurance coverage. Normal work week is Monday- Friday between 8:00 - 6:00 . COMPLIANCE: The employee has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: Typical office environment CONFIDENTIALITY: Confidential information concerning a customer, system, design, program or product unique to First Bank & Trust Company shall not be used for personal gain. Such information shall not be revealed to any person outside the Bank without the consent of the individual or organization involved or as otherwise permitted by law. The statements on this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned. In addition, all First Bank and Trust employees are expected to: Promote teamwork and cooperative effort. Help train and give guidance to other employees. Maintain a clean, safe, and unobstructed work area. Provide customers with the highest quality of products and service. Understand and apply appropriate quality improvement processes. Comply with corporate policies and procedures. First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran

Individuals will serve as initial contact to new and existing Propane, Ice, and HVAC customers, inform customers of products and services offered, set up new accounts, and provide quality customer service. Must have outstanding computer and telephone skills, be willing to refill propane cylinders, and attend a 2-week training program at our Mt. Jackson, VA location. Hours for these positions are Monday - Friday from 8 AM - 5 PM. Excellent benefits package to include medical, optical, dental, disability, and life insurance, holiday, vacation, paid personal leave, 401K, and profit sharing. Equal Employment Opportunity

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • May handle customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • Performs other duties as assigned. • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

We are a locally owned company dedicated to our team members and our community. Commonwealth Pizza is proud to be a franchise of Domino's Pizza and is committed to providing the best pizza experience anywhere. Our award-winning stores and people are continuously recognized nationwide for operational excellence and exceptional sales. This is a direct result of the loyalty and pride our team members exhibit on a daily basis. Our company is truly fortunate, as we have some of the industry's best as part of our team. Domino's has always provided an exceptional opportunity for growth-this remains the backbone of our long-term success. Whether you aspire to be an owner yourself or wish to advance into a management position, we are here to help you reach your goals. Gladly giving Free Kindness with Every Order! Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast-paced environment. Domino's Pizza takes care of their employees, it is a fact that we promote from within, and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are you waiting for, apply today! Qualifications • Must be able to work various shifts per week. • Positive Personality • Customer Service Oriented • Clear, Energetic Voice Additional Information • Locally Owned • Job Benefits • Flexible Schedules • Competitive Wages • Paid Training • Career Advancement Opportunities • Meal Discounts All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Nathan Castello - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

We have upcoming openings at this Airport for Customer Service Agents. Experience is helpful but not necessary. Applicants will be required to attend (1-2) weeks of initial required training program, followed by additional training period later. (1-2) weeks total training period-paid if successful Competitive starting wage of $8.75 once all training is completed Part-Time positions Available Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train Qualifications Must be available to work variety of shifts including evenings, weekends and holidays Must have a valid driver's license with a good driving record/provide a 3 yr record Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI. Must pass a DOT pre-placement drug screen Must be able to lift 50 LBS repetitively up to 75 with assistance Must be able to work out doors in all types of weather as well as indoors Must be able to bend, twist and stoop to service aircraft, extremely physical position Must have basic computer and typing skills Additional Information All your information will be kept confidential according to EEO guidelines.

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Previous work experience where you worked in-person with customers. Experience using computers, and able to learn to use new technology and software. Excellent keyboarding skills for data entry. A commitment to providing fantastic customer service. Able to work well and maintain a positive attitude in high-pressure situations. A friendly, outgoing, patient personality. You thrive working as part of team, pitching in wherever you're needed. Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. Responsible for processing payments from successful bidders Provide customers with information about auxiliary services. Ensure that superior customer service is always delivered to all customers. Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers Perform other duties as assigned.

Job DescriptionBenefits: Bonus based on performance Competitive salary Health insurance Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a Customer Service Rep with Sivinski Insurance and Financial Services, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job Description Procon is a top-ranked construction management consulting firm with 25 years of experience delivering high-impact projects in the U.S. and globally. Recognized as an ENR Top 100 CM/PM firm for five consecutive years, we focus on program management, project controls, commissioning, and technology. Join us to grow your career and help shape the future of the built environment. We are looking for a Mechanical Commissioning Agent (CxA) with a specialized focus on Data Centers to support our projects. This role involves ensuring that mechanical systems within data centers are optimized for performance and efficiency. The ideal candidate will have a solid background in designing and commissioning mechanical and electrical systems, particularly in high-availability environments like data centers. The position may require travel to various project locations. Requirements Qualifications and Skills Bachelor's degree in Mechanical Engineering, Engineering Technology, or related field OR equivalent field commissioning experience. 5+ years of commissioning experience with an emphasis on data centers or other mission-critical facilities. Strong understanding of HVAC, hydronic systems, controls, and mechanical equipment sequences of operation. Ability to read, interpret, and evaluate engineering drawings and technical specifications. Experience performing and documenting Functional Performance Tests. Excellent communication and coordination skills in multi-disciplinary environments. Preferred CxA, QCxP, CPMP, or similar commissioning certification. Data center commissioning experience with Tier II-IV facilities. Familiarity with ASHRAE, SMACNA, NEBB, and applicable building codes. Understanding of electrical commissioning (IST, UPS/generator interactions) a plus. Responsibilities and Duties Review drawings, specifications, and equipment submittals to confirm they meet the requirements. Develop basic commissioning documents, including checklists, test scripts, and progress reports. Perform site inspections to verify mechanical system installations and readiness for testing. Lead and assist with testing of mechanical systems such as chilled water plants, CRAH/CRAC units, pumps, and ventilation equipment. Coordinate testing activities with contractors, controls technicians, and equipment vendors. Document issues found during testing and follow up to ensure they are resolved. Compile test results and prepare final commissioning documentation for project turnover. Benefits Salary commensurate with experience. Interested and qualified candidates please submit a cover letter and a resume. Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: * Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. * Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. * Make calls as needed to schedule/reschedule appointments * Work closely with nursing staff to triage patient needs and schedule appointments. * Communicate with no-show patients by phone or by mail as directed by provider and center policy. * Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. * In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. * Play and active role in training new employees who are member of the care team or patient services team. * Communicate with clarity and courtesy on telephone, in person and in written communication. * Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. * Empanel patients in the electronic medical record system * Assist coworkers with all front office and scheduling functions. * Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Job DescriptionBenefits: Bonus based on performance Competitive salary Health insurance Paid time off Profit sharing Training & development Flexible schedule ROLE DESCRIPTION: We are a team of licensed professionals who enjoy helping people protect themselves from the risk of everyday life, recover from the unexpected, and realize their financial dreams. So an Insurance License is a must to join the team. RESPONSIBILITIES: Answer customer inquiries and help customers fill any coverage gaps. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: * Insurance Licenses Detail-oriented and able to multitask. Previous customer service experience preferred. Communication and interpersonal skills.