Call center agent jobs in Gallup, NM

Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members. What you'll do: Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation. Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling. Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented. Resolve status inquiries and, when appropriate, route to handling adjuster. Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Apply strong time management skills by closely adhering to assigned work schedule. Embrace continuous improvement and development through coaching and collaboration with manager and team members. Use strong call management skills by assisting members within a timely manner and limiting non-productive time. May assign or initiate emergency services when required on specific claims. Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours. Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically. Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment. Ability to prioritize and multi-task while navigating through multiple business applications. Successful completion of a job-related assessment is required. May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.) What sets you apart: US military experience through military service or a military spouse/domestic partner Compensation range: The hiring range for this position is: $43,750 to $44,750. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Phoenix, AZ (100% Onsite) 1600 W. Monroe St., Phoenix, AZ 85007 Duration - 4 Months Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week) Education Requirement High School Diploma or equivalent Work Authorization & Security Security clearance required Local candidates only (Phoenix, AZ) Position Summary The Customer Service Representative (CSR 4) will support the Administrative Support Unit within AZDOR by handling taxpayer inquiries, processing tax-related requests, and performing administrative and data entry functions. This role requires strong tax knowledge, attention to detail, and the ability to manage multiple systems and customer interactions. Key Responsibilities Review and process incoming collection and administrative email requests, including: Payment and return transfers Payment location and research Tax return modifications Low-volume returns Charge-off reports Federal extensions Delinquency clearance Re-establish billing TAS entity updates Internal and external (600) refunds Account merges Process Review Items (PRI) Levies and 5009L certifications Miscellaneous taxpayer requests Prepare, file, review, and process Administrative Support documentation Compute payoff amounts and respond to general financial inquiries Answer incoming calls from taxpayers and internal staff Respond to inquiries verbally and in writing (email/letters) Research and resolve: Tax clearance applications Collections maintenance requests Debt set-off inquiries Utilize multiple databases and internet-based tools for research Perform accurate data entry into TAS and other internal/external systems Track individual production and monthly workload metrics Maintain and manage Administrative Support files Process weekly low-balance lien release reports Required Skills Tax experience Basic math skills Excel experience Preferred Skills Google Workspace / Google Tools

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community. At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. Prepare patients for radiological procedures and take X-rays following established procedures for patient care and safety. Protect patients, yourself and staff from radiation exposure by practicing sound procedures which meet or exceed recommended industry standards. Develop and process radiological film. Obtain quality diagnostic radiographs as requested by Physician, PA, or NP. Maintain a repeat rate of two percent or less. Ensure that all equipment is in good working condition and in compliance with applicable laws and regulations. Report immediately any equipment malfunctions to Supervisor. Log completed radiological procedures. Complete paperwork accurately and on time. Identify and file reports as required. Maintain x-ray room, stock necessary radiological supplies. Request, retrieve and track files to and from other departments or centers. Work closely with the Physician, PA, or NP to receive guidance and instruction for treating patients. Perform lab work as directed by Physician, PA, or NP Makes suggestions to improve work methods. Other duties may be assigned. A non-exempt medical office position to perform routine X-ray examinations (i.e., takes and develop X-Rays, orders supplies for the X-Ray department, keeps X-Rays and records filed and maintains records required by the state in accordance with company policies, procedures and applicable regulations. Education: High school diploma or general education degree (GED) and completion from an accredited radiology program. Certification: ARRT Experience: Two years of experience working in an x-ray tech capacity Other Requirements: None #LI-KK1 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. ********** Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

We are seeking a detail-oriented Customer Service Representative to support administrative and collections-related operations. This role involves processing taxpayer requests, handling inbound calls, performing account research, and ensuring accurate resolution of inquiries related to tax accounts and administrative support services. The ideal candidate will be comfortable working in a fast-paced, production-driven environment, managing multiple requests while maintaining accuracy and professionalism. Key Responsibilities Review and process incoming collection-related email requests, including payment and return transfers, account research, refunds, levies, charge-offs, extensions, delinquency clearances, and account updates. Prepare, file, review, and process Administrative Support documentation, including payoff calculations and responses to general financial inquiries. Answer and respond to incoming taxpayer and internal calls, providing resolution via phone or written communication. Research and respond to tax clearance applications, collections maintenance requests, debt set-off inquiries, and other administrative support requests. Utilize multiple databases and online tools to research taxpayer accounts and provide accurate payoff information. Perform data entry into internal systems and databases supporting Administrative Support operations. Track and document individual production metrics and monthly work volumes. Manage record retention, including weekly processing of low-balance lien release reports. Required Skills & Qualifications Prior tax-related experience Basic math skills, including calculations and payoff amounts Excel proficiency (data entry, basic formulas, spreadsheets) Ability to handle high-volume work with accuracy and attention to detail Strong written and verbal communication skills Preferred Skills Experience using Google tools (Docs, Sheets, Gmail)

Auction Direct Transport is one of the fastest growing automotive transport brokerage companies, specializing in the shipping thousands of vehicles all over the United States every month. This position reports directly to the Operations Manager. The culture is everything here, if you are looking for an office family, this is your home. Hours for this role are M-F, 40 hours a week, nights free, with an occasional half Saturday shift. The role is expected to be in the office which allows you to learn new skills and grow with the company. We are currently seeking the right person who will thrive in a fast-paced environment as Auto Transport Dispatcher. If you are a highly motivated and well-organized individual with great communication and phone skills we want to talk with you. Key Responsibilities: • Answer inbound calls and place outbound phone calls for updates and questions • Ensure carrier compliance with Department of Transportation regulations • Process and dispatch driver's loads by working in multiple software and dispatch systems • Build/maintain carrier relations in order to maintain positive reputation as a broker • Confirm delivery of orders with customers and transporters • Provide exceptional customer service by providing updated delivery times to the sales team What we look for in our employees: • Stay humble, stay hungry • Respect everyone as family • Do your best in everything you do • Care for employees and customers Now for the fun stuff, what we offer in return: • Medical, Dental and Vision • 401k with company match • Paid vacation and sick time • 6 Paid Holidays • Paid training • Opportunity for growth • Friendly and fun work environment • Competitive pay $17-$18/hour

Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona! Are you seeking a promising career in a rapidly growing organization? Check out this position. If you are you warm, caring, friendly, and passionate about providing excellent service, we are currently looking for Customer Service Superstars to join our Team! We believe that culture and service is everything! Our culture is warm, caring, and friendly, and we strive every day to make our little piece of the world better. We are looking for people who feel the same as we do! A Call Center Representative 1 is an entry-level position dedicated to providing service to members over the phone while learning and mastering the foundation of financial services. Position Hours Vary Between: 7:45 am - 6:15 pm Monday through Friday 8:45 am - 3:00 pm Saturday This opportunity is ideal if you are: Excited about providing amazing service to our members and the community. Looking for a position that will establish and grow your career. Interested in learning how to open financial memberships and assist with loan requests. Passionate about financial education and finding solutions. Essential Functions and Responsibilities Personally provides exceptional member service; uses Service Standards in every work-related interaction. Actively participates in meeting the goals of the department and the Credit Union. Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously. Service Providing member assistance with everyday transactions, including transfers, withdrawals, and payments. Assisting members with digital and online services. Identifying opportunities to educate members of Arrowhead products and services. Answering and resolving member account inquiries. Assists with member research and problem resolution. Works within given limits and authority; proactively seeks supervisory assistance as needed. Promotes credit union products and services and actively refers members to credit union partners as appropriate. Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization. Is courageous and willing to make decisions that result in positive member outcomes. Development Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development. Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives. Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships. Suggests and participates in credit union community service opportunities and events. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility. Regular and predictable attendance and punctuality. Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union. No aggressive sales goals - our focus is serving Members. Benefits Include: (not a complete list) Wellbeing Weekly pay 401K Retirement Savings Plan with company match Paid time off accrual begins upon hire Paid sick leave Company-provided life insurance at up to twice your annual salary Financial Education Programs DoorDash DashPass Health Medical, Dental, and Vision Insurance for part-time and full-time employees Modern Health Care.com subscription Teladoc Pet Insurance Career Development Career development opportunities Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program. To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. Starting Pay: $23.00

Job Title: Remote Call Center Agent Hourly Pay: $18 - $24/hour We're seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit. Job Responsibilities: Make outbound calls to follow up with customers, confirm appointments, or check satisfaction Assist callers with basic billing questions and guide them through online portals or payment systems Accurately record call details in internal systems Send follow-up emails with confirmations or reminders based on call outcomes Occasionally support inbound calls during high-volume periods Stay up-to-date on tools and procedures through regular team communication Qualifications: Strong verbal communication and listening skills Ability to follow a script while maintaining a natural, friendly tone Comfortable with structured workflows and repetitive tasks Highly organized and self-motivated in a remote work environment Reliable home office setup, including stable internet and a quiet workspace Previous experience in call centers or customer service is helpful, but not required Positive attitude and willingness to learn new systems and processes Perks & Benefits: 100% remote work, no commuting required Hourly pay: $18 - $24 Paid training with detailed guides and ongoing support Flexible shift options, including evening and weekend availability Collaborative team environment and supportive leadership Long-term career growth and advancement opportunities

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for explaining company products and services, building interest and setting up appointments. This is an in person opportunity. Remote option is not available. Responsibilities Manage large amounts of outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively High school degree Job Type: Full-time - Pay: $18.00 - $18.50 per hour

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences. Role Overview We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work at home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior call center agent experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today. Important Notice - No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.

Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or other electronic channels are required. Essential Functions Answering inbound calls and assisting members who have particular inquiries or questions. Effectively deal with upset members and resolve member requests and questions promptly, courteously, and professionally. Explain credit union policies and procedures to members as required. Complete help desk tickets or paperwork with the appropriate department as necessary to expedite members' requests. Promote and deliver a full range of products and services. Explain the features and benefits of credit union products and services. Process basic member requests received such as but not limited to: account transfers, wire transfers, loan payments, loan applications, check orders, debit card orders, statement requests and stop payments. Perform account file maintenance received by members via phone, fax or by other electronic channels. Keep up to date with changes related to credit union policies, procedures, products, and services by reading intranet, e-mails, and other documentation provided. Other duties as assigned. Non-essential Functions Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input, scanning of documents & answering the telephone. Expectations Provide courteous and professional service by establishing positive and supportive relationships with internal and external members. Knowledge of federal and state laws, regulations pertaining to the financial industry. Good verbal and oral communication skills, fast and correct typing, ability to create grammatically correct responses without spelling errors. Problem solves and provides logical solutions or alternatives. Ability to make efficient use of resources Building the interest of members in the products and services offered by our organization. Maintain monthly/weekly call volume as established by the MRC manager. Ensure the Credit Union's professional reputation is maintained and conveyed. Requirements Education: High school graduate or equivalent Experience: Minimum 1-year experience in a financial institution as a teller or member services representative. Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors, and co-workers. Perform minor math calculations and demonstrate accuracy, attention to detail, proficient member service skills, and work with a cooperative team spirit. Ability to work in a changing environment, identify member financial needs and deal with stressful situations. Must work effectively in high-traffic positions with heavy workloads while displaying a professional attitude. Salary Description $18.00/hour

Inbound calls. Big commissions. A sales floor that stays lit. If you love the rush of warm leads and closing over the phone, this is your arena. Guardian Tax is not a quiet call center - it's high energy, music up, competitive, and loud when the wins hit. Top performers regularly stack five-figure months because they show up, stay coachable, and stay hungry. We're looking for people who want more than just a job: money-motivated closers who want to grow their income and their career in a supportive, in-person sales environment. Chandler • In-Person Only • Jan 5, 2026 onboarding 💎 Why Guardian Tax? 15% commissions on every closed deal + daily/weekly/monthly bonuses. Real earning power: Top reps consistently bring home $15K+ months. Culture that wins: Friday team lunches, monthly events, music pumping, and game-room breaks. Benefits that matter: Health, dental, vision coverage. 100% inbound calls: No cold calling. Ever. Training & support: Paid onboarding, real-time coaching, and leadership development. 📲 What You'll Do Handle inbound calls from clients actively seeking tax relief. Run our proven consult → qualify → close process. Build trust quickly and guide clients toward solutions. Exceed goals, climb the leaderboard, and stack commissions. 🏆 Who We're Looking For Documented closers who thrive on results. Competitive, coachable reps who want to be #1. Confident communicators who lead with empathy and urgency. Able to commute to Chandler. 🌟 Preferred Backgrounds Tax Relief / Debt Settlement • Call Centers • Loans / Collections • Real Estate • Auto Sales • Insurance • Medical / Pharma • Solar / Door-to-Door • Student Loans 📍 The Details Location: Chandler 85286 AZ Schedule: Mon-Fri, 8 AM-5 PM + one half-day Saturday/month. 🔥 Stop chasing dead leads-start closing real ones. Apply now and join Arizona's fastest-growing tax relief sales team.

LOCATION Las Cruces, NM JOB TYPE Full-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you'll work evening shifts assisting customers with inquiries, making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. If you're a strong communicator, eager to learn, and committed to reliability, this is a fantastic opportunity to launch your career with us. Our industry-leading training program and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound calls professionally and efficiently Resolve customer issues on the first call through effective problem-solving Research and retrieve information across systems to support customer needs Accurately document and process claims and inquiries Guide customers through options to find the best solutions Follow scripts, policies, and procedures while using your training and resources Maintain confidentiality and handle personal information with care Escalate complex issues to the appropriate team members Stay current by attending training sessions and reviewing updates Adhere to attendance and scheduling expectations CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications 18 years of age or older High school diploma or equivalent Strong written and verbal communication skills Typing speed of at least 20 WPM Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable with excellent attendance and punctuality Skilled in troubleshooting and resolving customer concerns Customer-focused, empathetic, and patient Able to multitask, stay organized, and work independently Team-oriented with a passion for helping others Comfortable in a fast-paced, dynamic environment CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Job Description LEVEL: Various TYPE: Consultant/Contract McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers. McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award. Duties McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others. The general duties of the Role Player are as follows: Study assigned role and any scripts provided to ensure realistic reenactment. Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments. Maintain acting character for duration of scenario. Follow directions given by instructors regarding the given scenario. Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation. Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required. Demonstrate reliability and timeliness with ability to be at training locations when necessary. Requirements The qualified candidate for Role Player should possess the following experience: Previous experience as a role player for federal training programs is highly desired. High school diploma or GED equivalent preferred. Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly. Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training. Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment. Perform mission-related duties in a manner that ensures mission success within safety constraints. Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application. Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities. Willing and able travel to austere/hazardous locations as necessary. Must be a U.S. Citizen. McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws. Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed. This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.Requirements: High school diploma or GED Minimum 1 year of prior call center experience is required Bilingual Spanish-English fluency is required Prior data entry experience is required Must be 18 years of age Must demonstrate excellent communication and customer service skills Please Note: Candidates must have the ability to work a flexible schedule Monday-Saturday. Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM. Once training concludes, the regular work schedule is 40 hours per week Training is onsite at our Screening Center in Tempe, AZ. Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training. Celerion Values: Integrity Trust Teamwork Respect Are you ready to join our team? Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.

Dental Marketing and Management Group is hiring for a call center position located in the Arrowhead area. We are currently seeking qualified candidates for the position of centralized scheduler. This high volume call center position will primarily be responsible for supporting local dental offices in the states of Mississippi, Texas, North Carolina, and Arizona. Qualifications: Bi-Lingual required Strong customer service skills Knowledge of Microsoft office products Must be able to multi-task, prioritize and follow-up as necessary High school diploma or equivalent Call center experience preferred Knowledge of Dentrix preferred Responsibilities include but are not limited to: Appointment confirmation Patient scheduling Inbound customer service calls Eligibility verification We offer our employees a great team based working environment, competitive salary with benefits (Health, Dental, Vision, and 401k), paid holidays, and career growth opportunities. All candidates must submit to and pass a background check. Schedules are Monday through Thursday 830AM to 5PM, and Fridays from 730AM to 2PM.

Job Description About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees About the Role Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You'll speak with inbound and outbound leads-no cold calling-and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process. Job Type: In-Person - Full-Time Compensation: $20/hr base + commission (average earning potential $60,000+ per year) Schedule: Must be available to work shifts within office hours, including one weekend shift: Monday - Thursday: 6:00 am - 9:00 pm Friday: 6:00 am - 8:00 pm Saturday - Sunday: 6:00 am - 6:00 pm What You'll Do Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments. Engage with homeowners who request information on our products and services; create urgency and guide them to the next step. Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits. Use our CRM to record interactions, update customer details, and manage call dispositions. Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions. Deliver an exceptional first impression and uphold the Express Flooring customer experience. What You'll Bring 1-2 years of sales or call center experience with proven track record of meeting goals. High-energy, outgoing, and ambitious personality. Passion for exceeding expectations and delivering great service. Experience handling objections with confidence. Eagerness to learn with solid computer skills and openness to coaching. Reliability, professionalism, and the ability to thrive in a fast-paced environment. Strong listening skills, attention to detail, and a patient, service-oriented mindset. Adaptability and positivity when things get busy. Why People Love Working Here Supportive training and ongoing coaching to help you succeed. Access to advanced training platforms that support your performance. Lucrative earnings with competitive commission and industry-leading potential. Fun, energetic team environment with room for growth. Benefits & Perks Comprehensive medical, dental, and vision plan options Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company-paid basic life insurance Voluntary supplemental life insurance Company-paid short-term disability insurance Voluntary long-term disability Company-paid Accident and Hospital Indemnity 401(k) with company match (Pre-tax & Roth options) Paid PTO, bereavement leave, and maternity leave 7 company-paid holidays Employee Assistance Program (EAP) Ready to Apply? If you're excited to help homeowners take the first step in transforming their homes and want to grow within a high-performing call center team, we'd love to hear from you. Click Apply or scroll down to get started. #ZR Full compensation packages are based on candidate experience and relevant certifications. Compensation Range$20-$22 USD Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description: At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Specialist II in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities: Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver continuous insights Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience Excels both independently and collaboratively, driving team success and achieving goals Follows all regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathy Required Qualifications, Capabilities, and Skills: Reading and speaking in both Spanish and English fluently is REQUIRED for this role Home location must reside within approximately 45 mile radius of 1818 S. 6th Avenue Tucson, AZ 85713 Communication, information gathering, and decision-making skills Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately Ability to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments Adaptability and efficiency in fast-paced, dynamic, and results-driven environments Ability to solve problems and effectively present and explain solutions Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred Qualifications, Capabilities, and Skills: Developing ability to use data to understand issues and opportunities Developing skills in using AI technology for automation and prompt writing Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Job Description 2026 Pay Scale: $24.00-$29.50 2025 Pay Scale: $23.75-$29.00 Please note, at the time of offer, your pay rate will be determined from the pay scale of your start date. For example, if your start date is in 2025, your offer will be from the 2025 pay scale shown above. Nurture talent, fuel growth and embrace the TEAL! SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability. It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions. Position Summary: The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and increase member satisfaction via the telephone. Actively participates in the promotion of credit union products and services to existing and potential members. Maintain quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills) High school diploma or equivalent. Effective human relations and communications skills with the ability to communicate clearly with all groups of people. Minimum 6 months recent customer service experience. Professional appearance and demeanor. PC literate; including standard Microsoft Office applications. Symitar experience preferred. Financial Institution experience preferred. Essential Duties and Responsibilities Promptly answer all incoming calls in a polite manner; determine nature of caller's business and personally assist the caller. Assist members in conducting routine transactions by telephone utilizing the Symitar computer system. Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail. Follow up on incomplete documentation to clarify and resolve any outstanding items. Assist members with problems and or questions requiring research and resolution. Perform file maintenance and follow up procedures to include online data changes. Actively cross-sell products and services to members, and track in accordance with credit union rules and procedures. Prepare member correspondence, subject to Supervisor approval. Assist members with general questions regarding all products and services. Assist members with basic technical support and troubleshooting, basic loan and IRA product information. Actively participates in credit union and department sprints and initiatives. Follow all established policies and procedures, including but not limited to proper authentication and verification. Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures. Other Duties and Responsibilities Assist members with general questions regarding on-line products and services. May assist as secondary support for Live Chat as business needs dictate. May perform audit functions, balance department totals or other support as assigned by management. May provide guidance and training to other employees. Perform other duties as assigned. Physical Demands and Work Environment While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. Intermittent keyboarding comprises 75% or more of assigned work. The noise level in the work environment is usually moderate. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The noise level in the work environment is usually moderate. Monday-Thursday: 8:30am-5:15pm, 45 min lunch Friday: 9:15am-6:00pm, 45 min lunch Saturday: 8:30am-4:00pm, 30 min lunch (Rotating) Additional Schedule Details: During Pacific Standard Time, the AZ work schedule starts 1 hour later. Please note that during your first 6-8 weeks of employment, you will be training and the schedule will be: Monday-Friday (No Saturdays) 8:00am-5:00pm, 1 hour lunch. After this training period, your schedule will revert to the schedule listed on this posting. The schedule is subject to change based on business need. Full Time - 40 hours a week