, not eligible for remote work. TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting, positive, and enjoy a fast-paced work environment.
* NO COLD CALLING! Our Customer Sales Representatives work hard to produce accurate estimates and thorough schedules to maximize the business.
What We Offer
* Base pay of $23 per hour + unlimited monthly sales commissions!
* All inbound sales leads - NO COLD CALLING!
* Monthly performance bonuses!
* Raise increase after 90 days based on performance
* Health, vision, and dental benefits available
* 6 Paid Holidays
* Employee referral bonus program
* Family business and a great team!
Who We're Looking For
* High school diploma or equivalent
* A minimum of 1 year of sales, office and/or customer service experience required; callcenter or retail experience is helpful
* Excellent customer service skills (friendly, courteous and helpful)
* Strong team player who works productively with a wide range of people and personalities
* Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
* Exceptional organization and time management skills
* Ability to analyze and solve problems effectively
* Must be willing to submit to pre-employment background check and drug screen
What You'll Do
* Provide outstanding customer service on all calls and inquiries submitted online
* Recommend/sell moving services and products based on cost, availability and customer specifications
* Input information into internal move software to provide accurate moving estimates and schedule moves
* Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
* Utilize your sales expertise to secure critical sales
* Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
* Prepare move-related paperwork and documents
* All other duties as assigned
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Traverse City, Michigan. The employer at this location is Nordic Movers, Inc.
$23 hourly 60d+ ago
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Customer Care Representative
State Savings Bank 4.1
Call center agent job in Traverse City, MI
Job DescriptionDescription:
The Customer Care Representative is responsible for answering telephone call inquiries and promoting State Savings Bank products and services. This person will research and resolve issues or concerns as they relate to State Savings Bank products and services to ensure customer satisfaction and retention. The Customer Care Representative will perform various tasks including transferring funds, providing account balances, resetting passwords and troubleshooting basic online banking, mobile banking and bill pay questions. They will handle all customer interactions (external and internal) in a professional manner and build relationships using our “Yes, I can!” service approach through all channels of communication.
THIS IS AN IN-PERSON POSITION IN TRAVERSE CITY, MI.
Requirements:
Qualifications
· Retail Banking Experience preferred
· Proven organizational and customer service skills
· Good interpersonal, communication and computer skills
· Professional writing skills
· Intermediate level of Excel knowledge helpful, but not required
Key Responsibilities
· Communicates professionally with customers via telephone, email, chat, and/or regular mail.
· Performs customer service by answering telephone calls concerning customer account information, inquiries, problems, concerns, transferring funds, adding accounts, placing stop payments, and answering general questions.
· Performs the functions necessary to complete customer requests such as preparing documents, researching problems, processing check orders, changing addresses, transferring funds, placing stop payments, and contacting other areas when necessary for further information.
· Provides customer support for the electronic delivery channels to include online banking, bill payment and mobile banking.
· Provides information on accounts, services, hours, locations, and policies of the Bank.
· Explains and promotes bank products and services.
· Provides customer support through telephone and secure message channel including resolving issues related to retail and electronic banking activities.
· Discovers customer needs through conversations, questions, and review of their accounts.
· Provides assistance and training to branch personnel regarding electronic banking procedures.
· Maintains knowledge of retail banking policies and procedures.
· Processes reports for manual and risk related tasks managed by Customer Care.
· Assists manager with special projects as needed.
Some extended hours and Saturdays required
$37k-43k yearly est. 11d ago
Customer Service Representative - Admin/Scheduler
Parshall Companies
Call center agent job in Traverse City, MI
Team Parshall is hiring!
Customer Service Representative - Administrative Assistant/Scheduler
Employment Type: Full-Time | In-Office
Parshall is seeking a Customer Service Representative to join our growing team. This is a high-impact role supporting our Tree, Lawn, and Pest Control divisions through customer communication, scheduling, and program management. We're looking for someone who is positive, driven, highly organized, and thrives on delivering excellent service in a fast-paced setting.
Key Responsibilities:
Act as the first point of contact for customers via phone and email
Schedule and coordinate service appointments for multiple divisions
Maintain customer records, program details, and service reminders with accuracy
Communicate clearly with field crews, division leaders, and customers
Assist with administrative support and general office coordination
Deliver friendly, helpful, and solution-focused communication at every interaction
What Are You Made Of:
A “Success is my Duty” attitude
Hardworking and diligent
Willingness to be a team player
Integrity, honesty, and accountability
Ability to adapt and multitask in a high-volume setting
Experience in customer service, admin, or scheduling roles preferred
Excellent communication and multitasking skills
Strong attention to detail and comfort with digital tools/systems
What We Offer:
Competitive pay
Paid holidays
Overtime opportunities
Paid education (if eligible)
Medical, dental, and supplemental insurance options
Paid vacation (PTO)
Simple IRA with company match
Why Work at Parshall:
We're a company that believes in building careers, not just filling roles. At Parshall, you'll be part of a team that values hard work, accountability, and a positive attitude. We support growth, encourage initiative, and reward excellence.
To Apply:
Send your resume to ************************
Questions? Call us at ************
View all jobs at this company
$28k-36k yearly est. Easy Apply 20d ago
Customer Service Representative - State Farm Agent Team Member
Scott Tilford-State Farm Agent
Call center agent job in Traverse City, MI
Job DescriptionBenefits:
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Scott Tilford - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-36k yearly est. 21d ago
Body Shop Estimator / Customer Service Representative
Serra Traverse City
Call center agent job in Traverse City, MI
Job DescriptionEstimator A Body Shop Estimator at Serra Traverse City is someone who assists a customer through the process of returning their vehicle to pre-accident condition. Must Love Cars
Ability to pass State License for Auto Body Repair
Previous Experience in either Automotive Mechanical or Body Preferred
Passion for learning
This position evaluates the vehicle damage and plans out the necessary repairs
Must Love People
We are here to solve problems for people who needs us
As an Estimator, it's your job to make it easy to get the repairs done
Helping people feel comfortable throughout the process.
From the time a customer meets us for the first time to the time they pick up, you are there to serve.
Duties might include:
Opening Repair Orders
Building Files
Ordering Supplies
Closing Repair Orders
Purchase order admin
Daily Order PO's and finalizing
Daily Deposit
Answering phones
Document File processing
Appointment Book/Scheduling
Insurance processes, uploading, payments
Dispatching
Logging tech time
Updating Scoreboard
Quality Checking Vehicles
Our Commitment to YouTeam Members enjoy terrific benefits which include:
Excellent Compensation
Paid Training, Paid Vacation
Safe Working Environment
Personal and Professional Growth Opportunities
Medical, Dental, Vision benefits and Life Insurance
401(k) Retirement Savings Plan
Life is Short. Work Someplace Awesome!!Serra Traverse City is an Equal Opportunity employer.
$28k-36k yearly est. 11d ago
Representative - Customer Service (Order Clerk)
Essilorluxottica
Call center agent job in Traverse City, MI
Requisition ID: 904759 Store #: WM0092 Optical Order Entry TCITY Position: Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners.
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION
The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
MAJOR DUTIES AND RESPONSIBILITIES
Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
Achieve and maintain a rapport with customers and work to give them the best possible service.
Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer's return policy. Generate proper documentation for product return.
Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto-ship mailings.
Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly
Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information
Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
Maintain work area in a neat, clean, and organized condition.
Understand and follow all company and manufacturer's policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
Perform other duties as assigned.
BASIC QUALIFICATIONS
High school diploma, GED or equivalent experience
1+ year(s) of experience working in customer service, hospitality or callcenter environment
Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
Strong verbal and written communication skills
Good organizational skills, orientation to detail and numerical accuracy
Basic PC skills including MS Office; Word and Excel
Ability to lift/move up to 40 pounds
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Traverse City
Nearest Secondary Market: Northern Michigan
Job Segment:
Social Media, Clerical, Marketing, Administrative
$28k-36k yearly est. 60d+ ago
Inside Sales and Customer Service Representative
Glass Doctor
Call center agent job in Traverse City, MI
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: Ranges from $20,000.00 to $35,000.00 based on experience
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
$20k-35k yearly Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Devin Graham-State Farm Agent
Call center agent job in Lake City, MI
Job DescriptionBenefits:
Licensing paid by agency
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Devin Graham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-36k yearly est. 5d ago
Customer Service Rep
Oilgear Brand 4.4
Call center agent job in Traverse City, MI
The Customer Service Representative is responsible for providing excellent customer satisfaction to both internal and external customers. This role requires building strong relationships, using in-depth knowledge of company products and services, and effectively communicating with all team members to ensure customer needs are met.
Essential Responsibilities and Duties:
Receives and responds to all customer inquiries. Analyzes requests and resolves customer concerns while delivering the best possible service and solutions.
Answers incoming customer calls regarding order status, inventory availability, pricing, quotes, shipping, etc.
Authorizes merchandise returns, credits, and prepares related paperwork.
Supports the needs of Production and Sales Managers.
Possesses strong knowledge of product line/brand, pricing, delivery times, and promotions.
Updates orders and posts changes in partial shipments, price differences, etc.
Communicates effectively with staff to ensure customer satisfaction.
Answers and transfers phone calls, ensuring accurate information is relayed.
Receives and handles phone and email requests for purchase orders, order changes, and adjustments.
Partners with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Works with the sales team to exceed customer service expectations.
Resolves client complaints and solves problems in a timely manner.
Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Uses the company database to retrieve relevant customer information.
Notes all telephone/email correspondence in the company database.
Handles various miscellaneous administrative tasks to support office operations and ensure a smooth workflow.
Performs other related duties as assigned by supervision or management.
Working Environment and Physical Demands:
Work is primarily conducted in a professional office setting.
Regular use of standard office equipment, including computers, phones, photocopiers, and other devices.
Occasional exposure to a shop environment with potential noise, dust, odors, and fumes when visiting the shop floor.
Physical activity includes typing on a computer, walking, sitting, bending, and stooping throughout the shift.
Must be able to lift and carry items weighing up to 25 pounds occasionally.
May involve moving and handling office supplies, files, and equipment as needed.
Minimum Qualifications:
High school diploma or GED.
1-3 years of customer service experience.
1-3 years of handling customer inquiries, including order entry and problem-solving.
Proficiency in Microsoft Office and other related office software.
Ability to multitask, prioritize, and perform well in high-stress situations.
Strong telephone and email etiquette.
Ability to communicate effectively both verbally and in writing with customers, coworkers, and management.
Must be able to meet physical demands of the job with or without accommodation.
Preferred Qualifications:
Basic hydraulic knowledge.
Previous experience with Epicor ERP.
Experience working with international clients.
Experience in manufacturing, Oil & Gas, or industrial settings.
Foreign language skills (preferred for international client support).
Sales support or administrative experience in an industrial or technical field.
Competencies:
Attention to Detail: Able to process customer orders and resolve issues without overlooking important details.
Customer Focus: Demonstrates a strong commitment to ensuring customer satisfaction and building long-term relationships.
Problem-Solving: Capable of resolving customer issues in a calm, effective, and timely manner.
Communication Skills: Communicates professionally and clearly, both verbally and in writing, with internal teams and external customers.
Multitasking: Manages multiple customer inquiries and tasks effectively in a fast-paced environment.
Team Collaboration: Works well with other departments to meet customer needs and improve workflows.
Adaptability: Easily adjusts to new tasks and responsibilities in a changing work environment.
Time Management: Organizes and prioritizes tasks to meet deadlines without compromising service quality.
Behaviors Required:
Proactive: Takes initiative to address customer issues and find solutions before they escalate.
Customer-Centric: Consistently prioritizes customer needs and strives to deliver the best possible service.
Collaborative: Works effectively as part of a team, contributing ideas and supporting others to achieve common goals.
Resilient: Maintains a positive and professional demeanor in high-pressure situations.
Accountable: Takes responsibility for tasks and outcomes, ensuring follow-through on commitments.
Dependable: Consistently arrives on time, meets deadlines, and follows through on assigned tasks.
Training Requirements:
General safety training.
Oilgear safety and compliance training, as well as any additional training required by customers.
ISO 9001 and applicable processes and procedures.
Customer service communication and conflict resolution training.
ERP training (Epicor ERP or similar systems).
Ongoing product and industry-specific knowledge training.
Personal Protective Equipment (PPE):
Safety glasses, steel-toe shoes, and ear protection when in production or test areas.
Gloves, goggles, shields, aprons, etc., as required for specific tasks.
Hard hats (mandatory in certain environments, such as forge or steel forming applications).
Safety vests, ear protection, and other PPE as required by specific customer or shop environments.
Why Join Oilgear:
As a leader in high-performance hydraulic solutions, The Oilgear Company offers a collaborative environment where innovation, efficiency, and reliability drive every decision. We empower employees with ownership of their work and support ongoing growth through professional development and continuous improvement.
The Oilgear Company is an at-will employer.
$30k-33k yearly est. 54d ago
Digital Experience Representative
Tba Credit Union 3.3
Call center agent job in Traverse City, MI
The primary purpose of this position is to assist TBACU to live out its mission, “To serve our community and build trusted relationships.” A key component of this service is to identify members' needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU's staff by providing prompt and accurate financial data and maintaining financial security.
Provide excellent member service and assist members virtually with ITM transactions and digital communication channels. Effectively communicating with internal and external members in accordance with the credit union's service standards and promoting credit union products and services.
Ensuring outstanding service to internal and external members is delivered in alignment with our Service Standards which state.
I will provide an immediate and friendly greeting.
I will service you with a smile.
I will address you by name.
I will give you my full attention.
I will make recommendations to improve your financial well-being.
I will treat you with courtesy and respect.
I will thank you for your business.
I will respond to messages before the end of the day.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must satisfactorily perform each essential duty.
Respond to members in a courteous, professional, and timely manner, providing prompt, accurate and efficient service in accordance with credit union service standards.
Accurately process transactions for members. Including but not limited to deposits, payments, transfers, and withdrawals, verifying signatures and member balances as needed.
Answer member inquiries courteously and promptly by providing accurate and timely information.
Provide routine information on credit union products and services.
Track pending and approved sales using credit union's data processing system.
Provide member support for our growing portfolio of e-services including online banking, mobile app, bill payment, e-notices, e-alerts, e-statements, online loan payment portal and digital communication channels.
Build positive relationships with members by assessing needs and recommending appropriate financial solutions.
Serve as a Service Center Representative, as needed.
Meet established expectations.
Maintain thorough knowledge of credit union, policies, and standards as well as all applicable federal and state laws and regulations.
Maintain comprehensive knowledge of credit union products, specifically as they relate to deposit services.
Maintain a positive and cooperative approach towards work and working with team members and members.
Maintain confidentiality by avoiding unauthorized disclosure of member information.
Ability to be bonded.
Ability to clear credit and criminal history check.
Comply with the U.S Patriot Act and the Credit Union's Bank Secrecy and OFAC Policies and Procedures.
Comply with the Gramm-Leach-Bliley Act and the Credit Union's Information Security program, maintaining the privacy and security of information, systems, and locations.
DUTIES & RESPONSIBILITIES
The following statements are intended to describe the general nature and level of work being performed by the position. It is not intended to be exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
Participate in promotions.
Support members with a variety of non-transactional services, such as but not limited to, member contact information updates, auto-pay set-ups, and issuing Certificates of Deposit.
Provide service to members through video and utilizing e-sign capabilities.
Facilitate general IRA/HSA transactions including contributions and disbursements.
Respond and resolve member concerns, directing member to appropriate team members when necessary.
Participate in beta tests for new e-services including mobile app, online banking and more.
Assist members with product and service enrollment, including self-service tutorials, and troubleshooting.
Educate and respond to member inquiries regarding fraud.
QUALIFICATIONS & EXPECTATIONS
The requirements listed below are representative of the expectations and qualifications of the person performing this job.
Project professional and courteous behavior.
Service focused behavior with strong commitment to excellence.
Self-motivated and willingness to learn new technology and applications.
Ability to remain calm under pressure.
Ability to work as a part of a team.
Possess good time management and organizational skills.
Ability to interact with members over video, telephone, and other digital communication channels.
Excellent listening, clear verbal, and professional written communication skills.
Sound understanding of math applications.
Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite.
Advanced ability and experience with using Excel
Strong typing (Includes: 10 keys) and above average technology problem solving skills.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift up to 10 pounds.
Able to sit or stand for 2-4 hours at a time.
WORK ENVIRONMENT
Onsite work within credit union service center, face to face with members over video.
Must maintain a neat and orderly work area.
Protect the confidentiality of credit union employees and members by locking drawers and removing items from desk/workstation when away.
EDUCATION & EXPERIENCE
High school diploma or equivalent, preferred.
Previous experience in customer service, preferred.
INTENT AND FUNCTION OF POSITION DESCRIPTIONS
All descriptions have been reviewed to ensure that essential functions and basic duties have been included. Position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. In no instance should duties outlined be interpreted as all inclusive. Additional functions, duties and requirements may be assigned as deemed appropriate.
$33k-39k yearly est. Auto-Apply 11d ago
Customer Service Representative - State Farm Agent Team Member
Michael Smith-State Farm Agent 3.7
Call center agent job in Kalkaska, MI
Job DescriptionROLE DESCRIPTION: As a customer service representative with Michael Smith's State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Valuable career-building experience
$28k-35k yearly est. 4d ago
Customer Service Rep(01249) -1435 N Mitchell St St Ste A
Domino's Franchise
Call center agent job in Cadillac, MI
Customer Service Reps(CSR) - Whether you are looking for your first job, or you are already an experienced pizza maker, this is a great flexible part time or up to full time job!
*Check out this awesome video link of an actual CSR talking about their job!*
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Benefits of working at Domino's Pizza:
Competitive wages
Free employee meals
Discounts on food
Health benefits options
Dental and Vision benefit options
Direct deposit pay
Flexible schedules and hours
Opportunities for advancement
Listen to music while you work
Have FUN while you work!
Job type: Full time or Part time, Permanent
As part of our crew, your responsibilities will include:
Operating all equipment.
Stocking ingredients from delivery area to storage, work area, walk-in cooler.
Preparing products
Receiving and processing telephone orders.
Taking inventory and completing associated paperwork.
Cleaning equipment and facility approximately daily.
Domino's is an equal opportunity employer.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-36k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Darrick Earegood-State Farm Agent
Call center agent job in Cadillac, MI
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Darrick Earegood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$28k-36k yearly est. 19d ago
Customer Service Representative
Domino's Pizza 4.3
Call center agent job in Traverse City, MI
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team!
Job type: Full time and Part time, Permanent
Benefits of working at Domino's Pizza:
Competitive wages PLUS GENEROUS TIPS
Free employee meals
Discounts on food
Health benefits options
Dental and Vision benefit options
Direct deposit pay
Flexible schedules and hours
Opportunities for advancement
Listen to music while you work
Have FUN while you work!
As part of our crew, your responsibilities will include:
Operating all equipment.
Stocking ingredients from delivery area to storage, work area, walk-in cooler.
Preparing products
Receiving and processing telephone orders.
Taking inventory and completing associated paperwork.
Cleaning equipment and facility approximately daily.
Domino's is an equal opportunity employer.
$25k-32k yearly est. 60d+ ago
CSR / Teller -Full Time - Traverse City MI
Fifth Third Bank 4.6
Call center agent job in Traverse City, MI
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Bank Operations/Transactions:
Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
Cash withdrawal and check signing approvals.
Approval of ace transactions.
Night deposits.
Dual Key Process.
Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
Help to identify any other CSRs who are capable of training new staff members.
As Lead, monitor the operation behind the CSR line.
Delegate work and take issues to Customer Services Manager as needed.
As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
Consistently meet or exceed sales referrals as set by management.
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma/GED.
Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
Ability to demonstrate advanced math functions.
Must have the ability to interact comfortably and confidently with the public.
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
Must demonstrate the ability to establish self as a leader.
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Need to have flexibility in scheduling.
CSR / Teller -Full Time - Traverse City MI
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Traverse City, Michigan 49684
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$31k-36k yearly est. Auto-Apply 32d ago
Customer Care Representative
State Savings Bank 4.1
Call center agent job in Traverse City, MI
Full-time Description
The Customer Care Representative is responsible for answering telephone call inquiries and promoting State Savings Bank products and services. This person will research and resolve issues or concerns as they relate to State Savings Bank products and services to ensure customer satisfaction and retention. The Customer Care Representative will perform various tasks including transferring funds, providing account balances, resetting passwords and troubleshooting basic online banking, mobile banking and bill pay questions. They will handle all customer interactions (external and internal) in a professional manner and build relationships using our “Yes, I can!” service approach through all channels of communication.
THIS IS AN IN-PERSON POSITION IN TRAVERSE CITY, MI.
Requirements
Qualifications
· Retail Banking Experience preferred
· Proven organizational and customer service skills
· Good interpersonal, communication and computer skills
· Professional writing skills
· Intermediate level of Excel knowledge helpful, but not required
Key Responsibilities
· Communicates professionally with customers via telephone, email, chat, and/or regular mail.
· Performs customer service by answering telephone calls concerning customer account information, inquiries, problems, concerns, transferring funds, adding accounts, placing stop payments, and answering general questions.
· Performs the functions necessary to complete customer requests such as preparing documents, researching problems, processing check orders, changing addresses, transferring funds, placing stop payments, and contacting other areas when necessary for further information.
· Provides customer support for the electronic delivery channels to include online banking, bill payment and mobile banking.
· Provides information on accounts, services, hours, locations, and policies of the Bank.
· Explains and promotes bank products and services.
· Provides customer support through telephone and secure message channel including resolving issues related to retail and electronic banking activities.
· Discovers customer needs through conversations, questions, and review of their accounts.
· Provides assistance and training to branch personnel regarding electronic banking procedures.
· Maintains knowledge of retail banking policies and procedures.
· Processes reports for manual and risk related tasks managed by Customer Care.
· Assists manager with special projects as needed.
Some extended hours and Saturdays required
Salary Description $18-$20 per hour
$18-20 hourly 47d ago
CSR / Teller -Full Time - Traverse City MI
Fifth Third Bank, N.A 4.6
Call center agent job in Traverse City, MI
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Customer Service:
+ Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
+ Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
+ Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
+ Maintain a position of trust and responsibility by keeping all customer business confidential.
+ Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
+ Bank Operations/Transactions:
+ Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
+ Cash withdrawal and check signing approvals.
+ Approval of ace transactions.
+ Night deposits.
+ Dual Key Process.
+ Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
+ Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
+ Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
+ Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
+ Help to identify any other CSRs who are capable of training new staff members.
+ As Lead, monitor the operation behind the CSR line.
+ Delegate work and take issues to Customer Services Manager as needed.
+ As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
+ Consistently meet or exceed sales referrals as set by management.
+ Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
+ Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
+ Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ High school diploma/GED.
+ Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
+ Ability to demonstrate advanced math functions.
+ Must have the ability to interact comfortably and confidently with the public.
+ Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
+ Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
+ Must demonstrate the ability to establish self as a leader.
+ Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
+ Need to have flexibility in scheduling.
CSR / Teller -Full Time - Traverse City MI
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Traverse City, Michigan 49684
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
$31k-36k yearly est. 60d+ ago
Customer Service Rep(01249) -1435 N Mitchell St St Ste A
Domino's Pizza 4.3
Call center agent job in Cadillac, MI
Customer Service Reps(CSR) - Whether you are looking for your first job, or you are already an experienced pizza maker, this is a great flexible part time or up to full time job! * Check out this awesome video link of an actual CSR talking about their job!*
***************************
Benefits of working at Domino's Pizza:
* Competitive wages
* Free employee meals
* Discounts on food
* Health benefits options
* Dental and Vision benefit options
* Direct deposit pay
* Flexible schedules and hours
* Opportunities for advancement
* Listen to music while you work
* Have FUN while you work!
Job type: Full time or Part time, Permanent
As part of our crew, your responsibilities will include:
* Operating all equipment.
* Stocking ingredients from delivery area to storage, work area, walk-in cooler.
* Preparing products
* Receiving and processing telephone orders.
* Taking inventory and completing associated paperwork.
* Cleaning equipment and facility approximately daily.
Domino's is an equal opportunity employer.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 60d+ ago
Customer Service Representative
State Savings Bank 4.1
Call center agent job in Traverse City, MI
The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. “Yes, I can!” approach to business.
Requirements
TASKS:
· Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans.
· Issue Money Orders, Cashier's checks, and Gift Cards.
· Perform balancing of cash drawer, buying and selling cash to vault.
· Accurately prepare and transmit proof.
· Identify counterfeit money.
· Cash US Savings Bonds.
· Answer phones, filing, maintaining supplies.
· Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed.
· Follow all Bank policies and procedures.
· Maintain professional, business-like appearance.
· Perform other tasks requested by supervisor related to the Bank and its function.
WORK ACTIVITIES:
· Communicating with Supervisors, Peers, or Subordinates
· Establishing and Maintaining Interpersonal Relationships
· Communicating with Persons Outside Organization
· Processing Information
· Answer telephones to direct calls or provide information.
· Discuss goods or services information with customers.
· Greet customers, patrons, or visitors.
· Operate computers or computerized equipment.
· Respond to customer needs
Process mail transactions.
$34k-41k yearly est. 21d ago
Customer Service Representative
State Savings Bank 4.1
Call center agent job in Traverse City, MI
Job DescriptionDescription:
The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. “Yes, I can!” approach to business.
Requirements:
TASKS:
· Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans.
· Issue Money Orders, Cashier's checks, and Gift Cards.
· Perform balancing of cash drawer, buying and selling cash to vault.
· Accurately prepare and transmit proof.
· Identify counterfeit money.
· Cash US Savings Bonds.
· Answer phones, filing, maintaining supplies.
· Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed.
· Follow all Bank policies and procedures.
· Maintain professional, business-like appearance.
· Perform other tasks requested by supervisor related to the Bank and its function.
WORK ACTIVITIES:
· Communicating with Supervisors, Peers, or Subordinates
· Establishing and Maintaining Interpersonal Relationships
· Communicating with Persons Outside Organization
· Processing Information
· Answer telephones to direct calls or provide information.
· Discuss goods or services information with customers.
· Greet customers, patrons, or visitors.
· Operate computers or computerized equipment.
· Respond to customer needs
Process mail transactions.
How much does a call center agent earn in Garfield, MI?
The average call center agent in Garfield, MI earns between $27,000 and $52,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.