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Call center agent jobs in Jackson, MI - 243 jobs

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  • Customer Outreach Representative

    Weed Man Lawn Care Wixom

    Call center agent job in Wixom, MI

    "Marketing rep Start as soon as Monday" Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************. ***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
    $18 hourly 2d ago
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  • Customer Service Representative

    RMR Solutions LLC 3.9company rating

    Call center agent job in Howell, MI

    RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!
    $28k-35k yearly est. 5d ago
  • Call Center Representative

    Teksystems 4.4company rating

    Call center agent job in Plymouth, MI

    *Healthcare Customer Service Representative* *Location:* Plymouth, MI (Onsite) *Schedule:* Flexible availability required between *5:00 AM - 10:00 PM*. Shifts are assigned based on performance. *Join Our Team!* Are you passionate about helping people and delivering exceptional service? As a *Customer Service Representative*, you'll be the friendly, knowledgeable voice that customers rely on. This is your chance to join a supportive team, grow your skills, and make a real difference every day. *What You'll Do* * Handle inbound and occasional follow-up calls in a *fast-paced call center environment*. * Answer questions about prior authorizations, general inquiries, and confidential information. * Accurately enter and update customer information across multiple systems. * Deliver *top-notch customer service* with professionalism and attention to detail. * Manage *50-100 calls per day*, depending on complexity. * Use various programs to track and document customer interactions. *What We're Looking For* * *Experience:* 1+ year of recent high-volume call center experience (within the last 2-3 years). * *Skills:* * Strong customer service and multitasking abilities. * Typing speed of at least *30 WPM*. * Comfort navigating multiple computer systems. *Preferred:* * Call center experience * Data entry accuracy * Computer proficiency *Workplace Type* This is a *fully onsite position* in Plymouth, MI. *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Plymouth,MI. *Application Deadline*This position is anticipated to close on Jan 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $21-21 hourly 2d ago
  • Community Engagement Specialist

    Michigan Farm Bureau 4.1company rating

    Call center agent job in Lansing, MI

    OBJECTIVE Community Engagement Specialist Objective To use a variety of research methods to analyze, report, and provide recommendations for corporate social responsibility projects and programs and turn it into innovative social mission initiatives and deliverables that will directly impact the Farm Bureau Family of Companies' For-Purpose objectives. To facilitate an internal advisory group comprised of representation from Michigan Farm Bureau, Farm Bureau Insurance, and the Agent Charitable Fund as program ambassadors and activators. To identify and create employee, agent, member, and customer experiences and opportunities that emotionally connect them to our company. To work with senior leadership and external advisors to define and build metrics to measure the impact of our efforts. RESPONSIBILITIES Community Engagement Specialist Responsibilities Gather research, data, input, and expertise from internal and external sources to define corporate social responsibility projects and programs and assist in identifying initial geographies and program elements for cause base pilot programs, symptomatic contributions. Serve as the lead staff support for the For-Purpose Task Force comprised of key leaders within the Family of Companies and external partners. Support the social responsibility (For-Purpose) mission with gathering research, input, and expertise and turning it into innovative social mission initiatives and deliverables. Assist with identifying and creating employee, agent, member, and customer For-Purpose experiences and opportunities that emotionally connect them to our company. QUALIFICATIONS Community Engagement Specialist Qualifications Required Bachelor's degree in business or related field required, or equivalent experience may be considered. Minimum two years' experience managing projects required. Must possess a valid driver license with an acceptable driving record. Willingness to travel as needed and stay overnight when necessary required. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19
    $36k-45k yearly est. Auto-Apply 8d ago
  • 2nd Shift Bilingual (English/Spanish) Call Center Agent

    Ambs Call Center

    Call center agent job in Jackson, MI

    Job DescriptionSalary: Up to $20.95 per hour + Benefits Do you like helping others? If so, this job might be for you! Were a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, youll be helping people from all walks of life across a variety of industries with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $20.95 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance Earned sick Time QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.
    $21 hourly 3d ago
  • Call Center Rep - In Office

    The Whittingham Agencies

    Call center agent job in Eaton Rapids, MI

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Customer Service

    Fitzpatrick Acquisitions LLC 3.3company rating

    Call center agent job in Jackson, MI

    Job Description Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: A commitment to promote from within Training and mentorship programs Tuition reimbursement and scholarship opportunities Reward and recognition culture Competitive Pay Flexible schedules- day, night and evening shifts Free meal each shift Eligibility to accrue paid vacation time Career advancement and professional development opportunities Medical benefits Health and Wellness programs 401K plan with 6% match PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more! The responsibilities of the team member will include: Interaction with customers: receiving orders, processing sales and monies and managing customer issues. Preparation of products. Maintaining quality of product. Monitoring all service equipment. Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. Champions recognition and motivation efforts Requirements The ideal candidates must want to have fun serving great food to our customers! Must be at least 16 years of age Accessibility to dependable and reliable transportation Excellent communication skills, management/leadership and organizational skills. Physical dexterity required (the ability to move up to 50 lbs. from one area to another). Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers. Basic Math skills Complete training certification Enthusiasm and willingness to learn Team player Commitment to customer satisfaction Strong work ethic
    $27k-33k yearly est. 12d ago
  • (Call Center) Member Experience Associate - Contact Center - Brighton, MI

    Lake Trust Credit Union 4.1company rating

    Call center agent job in Brighton, MI

    Member Experience Associate Contact Center (Call Center Representative) Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) available at 6 months! More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
    $38k-45k yearly est. 37d ago
  • Call Center Agent

    Traveling Teams Inc. 3.8company rating

    Call center agent job in Franklin, MI

    Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we've specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations. We're passionate about what we do - and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service. Call Center Agent Summary: We are hiring call center agents to join our growing office-based team in Southfield, MI. The call center agent will receive on-the-job training and be placed in a full-time position in either our Customer Service or Accounts Receivable departments, based on their prior skills and experience. All employees are responsible for maintaining the company's brand image and delivering exceptional communication. Relevant positions require strong skills in time management, attention to detail, phone etiquette, and communication. The work assigned will be performed primarily independently, but may - at times - require internal cross-departmental collaboration. General Responsibilities & Duties: Inbound/outbound call management: handling high volumes of inquiries and performing follow-up tasks. Inquiry resolution: addressing customer and/or hotel business partner questions, collecting information, and clarifying complex details. Software proficiency: utilizing CRM software, call scripts, and internal systems to track and document interactions. Policy compliance: adhering to strict internal standards of excellence and demonstrating proficiency in following operating procedures. Professional commitment: performing all daily duties as assigned by Supervisor(s), demonstrating adaptability, and continuously learning. Position Required Skills/Abilities: Basic understanding of clerical and administrative procedures. Excellent written and verbal communication skills. Active listening and interpersonal skills. WOW service mentality; willingness to go above and beyond. Excellent attention to detail and accuracy in data entry. Ability to solve problems as they arise and maintain confidentiality. Basic computer skills and an ability to adapt to new software. Preferred Education and Experience: High school diploma or equivalent required; higher education preferred. 1-2 years of related customer-service or call center experience preferred. Preferred industry experience includes, but is not limited to, customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, or similar hotel front office position. Preferred educational background includes, but is not limited to, communications, business administration, hospitality and tourism management, and/or sports management. Monday - Friday, 9:00 a.m. - 5:30 p.m. (mandatory, in-office) *additional overtime hours available, dependent upon position held 40 hours/week
    $30k-36k yearly est. 12d ago
  • Call Center Representative

    Freedom Motors USA

    Call center agent job in Battle Creek, MI

    Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers. Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage! What you'll do: Respond to inbound sales inquiries via phone, email, and live chat. Make outbound calls to potential customers to generate new leads and sales opportunities. Create and maintain long-lasting relationships with customers. Qualify leads based on customer needs, budget, and timeline. Follow up with leads and maintain regular communication to move them through the sales funnel. Maintain accurate records of customer interactions and sales activities in the CRM system. Verify and update existing customer information. Identify and escalate priority issues. Document call information according to standard operating procedures. Route calls as appropriate and per standard operating procedure. Complete daily tasks by the end of each business day. Consistently meet or exceed daily, weekly and monthly metric goals. Collaborate with the sales team to ensure a seamless customer experience. What you'll need: Bachelor's Degree required. Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment. Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment. Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive. Strong computer skills and exceptional verbal and written communication skills. Ability to maintain a professional and positive attitude at all times. This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing. Compensation: $20.35 per hour Why Freedom Motors USA? When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!
    $20.4 hourly Auto-Apply 60d+ ago
  • Customer Relationship Management Representative I/II

    Metallus

    Call center agent job in Canton, MI

    Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities * Order Management * Process PO changes initiated by the customer with high-level of data integrity. * Perform contract validation * Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales) * Create and maintain in a positive relationship with our customers * Customer and Contact Data management * Customer contract, forecast and product line awareness * New opportunity processing / process inquiries along with inquiry assessment * Communicate re-promises, dispo, shortages and overages to customer * Provide accurate sales forecasts * Enter short term (this week & next) customer ship schedules into SAP * Shipment availability & release * Customer Service Interface - portal training, leads, call reports * Initiate continuous improvement * Participate in SOX audits as appropriate * May be required to provide data to management and provide information for KPIs as needed. * Communicate customer volume requirements timely and bring deviations to attention of DP * Lead continuous improvement efforts * Resource on IT projects that impact to our area * Train the team on changes that impact our area * Update training documents as appropriate Technical Skills * Problem solving skills that lead to continuous improvement of processes and procedures. * Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc. * Strong communication skills. * SAP experience preferred Minimum Qualifications * High School Diploma or GED with at least 2 years of customer service experience or related Preferred Qualifications * High School Diploma or GED with at least 4 years of customer service experience or related * Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
    $33k-51k yearly est. 60d ago
  • Call Center Representative

    Summit Polymers 4.4company rating

    Call center agent job in Lansing, MI

    As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction. Key Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about our products and services to customers - Maintaining customer records and updating information as needed - Collaborating with other departments to ensure customer needs are met - Identifying and escalating complex customer issues to the appropriate team members - Following up with customers to ensure their satisfaction and address any additional concerns - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Maintaining a positive and professional attitude at all times, even in difficult situations - Striving to meet and exceed customer satisfaction goals Qualifications: - High school diploma or equivalent required; college degree preferred - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other computer applications - Ability to adapt to changing situations and learn new processes quickly - Strong attention to detail and organizational skills - Ability to work independently and in a team environment - Willingness to work flexible hours, including evenings and weekends if needed we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.
    $28k-36k yearly est. 60d+ ago
  • Call Center Representative

    Teksystems 4.4company rating

    Call center agent job in Plymouth, MI

    *Customer Service Representative - Healthcare Call Center (OnSite)* *Plymouth, MI* | *$21/hr* | *Fulltime | Contract-to-Hire* *Training Provided * Career Growth * Great Work Environment* *February 9th Start Date* *About the Role* We are seeking a *highperforming Customer Service Representative* to join a fastpaced healthcare call center environment. In this role, you will handle *inbound patient and provider calls*, support *prior authorization inquiries*, and deliver exceptional customer service while navigating multiple computer systems. This position is ideal for someone who enjoys problem-solving, multitasking, and helping people understand their healthcare and medication benefits. *What You'll Do* * Handle a high volume of *inbound calls (50-100 per day)* from members, providers, and pharmacies. * Answer questions related to *prior authorizations, medication coverage, and general inquiries*, including confidential health information. * Perform follow-up outbound calls as needed to resolve issues. * Navigate *multiple internal systems and programs* to research information and accurately update customer records. * Ensure all information is entered with *precision and attention to detail*. * Maintain strong performance in quality and accuracy metrics. * Work collaboratively within a structured, metrics-driven call center environment. *Schedule & Training* *Must be available 7 days/week, between 5 AM - 10 PM* (A set schedule will be assigned within those hours.) *Training Schedule:* * Monday-Friday * 8:00 AM - 4:30 PM * *4 weeks, on-site* * Includes *4 assessments* - must average *90%* to successfully complete training * *Participation is essential* *Mandatory overtime in January and February* *Why You'll Love This Opportunity (Employee Value Proposition)* * Company promotes *growth from within* - many contractors convert to full-time and move into: * Tier 2 Support (with pay increase to *$22/hr*) * Quality * Workforce & Reporting * Claims, IT * Client Administration * Leadership roles * Extensive industry training in *pharmacy benefit management* * Full-time employees enjoy: * Tuition reimbursement * Travel/theme park/movie discounts * Quarterly bonuses * Career advancement opportunities *What We're Looking For* *1+ year of high-volume call center experience* (within the last 2-3 years) Strong job stability (no jumpy resumes) Excellent customer service and communication skills Ability to handle confidential information Accurate data entry and computer proficiency Typing speed *30 WPM minimum* Ability to multitask across multiple systems *Preferred:* * Healthcare or medical call center experience * Pharmacy technician certification * Bilingual candidates (any language) *Work Location* *On-site in Plymouth, MI * (Full address provided after interview scheduling) *Compensation* *$21.00/hr* (non-negotiable) Contract with strong potential for full-time conversion (8-9 months on average) *Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Plymouth,MI. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $21-21 hourly 2d ago
  • 2nd Shift Bilingual (English/Spanish) Call Center Agent

    Ambs Call Center

    Call center agent job in Jackson, MI

    Do you like helping others? If so, this job might be for you! We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $20.95 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance Earned sick Time QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.
    $21 hourly 60d+ ago
  • Call Center Rep - In Office

    The Whittingham Agencies

    Call center agent job in Cement City, MI

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Call Center Representative

    Summit Polymers Inc. 4.4company rating

    Call center agent job in Lansing, MI

    As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction. Key Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about our products and services to customers - Maintaining customer records and updating information as needed - Collaborating with other departments to ensure customer needs are met - Identifying and escalating complex customer issues to the appropriate team members - Following up with customers to ensure their satisfaction and address any additional concerns - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Maintaining a positive and professional attitude at all times, even in difficult situations - Striving to meet and exceed customer satisfaction goals Qualifications: - High school diploma or equivalent required; college degree preferred - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other computer applications - Ability to adapt to changing situations and learn new processes quickly - Strong attention to detail and organizational skills - Ability to work independently and in a team environment - Willingness to work flexible hours, including evenings and weekends if needed we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.
    $28k-36k yearly est. 26d ago
  • Customer Outreach Representative

    Weed Man Lawn Care Wixom

    Call center agent job in Wixom, MI

    “Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text 386-###-####. ***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
    $18 hourly 4d ago
  • Customer Service Representative

    Teksystems 4.4company rating

    Call center agent job in Plymouth, MI

    Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers *Skills* customer service, call center, data entry computer *Top Skills Details* customer service,call center,data entry computer *Additional Skills & Qualifications* 1 year of call center within recent employment tenure of 1 year in jobs Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes) - at least a year of high volume call center experience in last 2-3 years - typing at least 30wpm - computer knowledge and skills There are the tests to use in IKM Typing Test - One Space Version (1min) 30 WPM Call Center - Telephone Skills 75% minimum *Experience Level* Entry Level *Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Plymouth,MI. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $21-21 hourly 2d ago
  • Call Center Rep - In Office

    The Whittingham Agencies

    Call center agent job in Albion, MI

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 13d ago
  • Customer Outreach Representative

    Weed Man Lawn Care Wixom

    Call center agent job in Wixom, MI

    Job Description “Marketing rep Start as soon as Monday” Pay $20+ Job type: full time or part time 10+ people needed Schedule: Monday-Friday, weekends available. Night shift, day shift, 8 hours, or other Are you energetic, people person who likes to travel and work in a team atmosphere while getting paid hourly/plus commission and have fun doing it? This is the job for you!! Full time and part time hours available Monday-Saturday pay weekly, pay is from $18 per hour plus a weekly bonus based on performance. Interested in setting up an interview please text ************. ***In addition, this job helps to provide the practical sales experience that your future employers are looking for. Great accomplishment to build your resume.
    $18 hourly 22d ago

Learn more about call center agent jobs

How much does a call center agent earn in Jackson, MI?

The average call center agent in Jackson, MI earns between $25,000 and $50,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Jackson, MI

$35,000

What are the biggest employers of Call Center Agents in Jackson, MI?

The biggest employers of Call Center Agents in Jackson, MI are:
  1. Ambs Call Center
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