Call center agent jobs in Lafayette, IN - 137 jobs
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Call Center Rep - In Office
The Whittingham Agencies
Call center agent job in Logansport, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
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Customer Service Representative
Ledvance
Call center agent job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience.
Key Responsibilities Include:
Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner.
Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed
Provide clear and accurate information about products, services, policies, and procedures
Escalate complex or unresolved issues to appropriate teams when necessary
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Strong verbal and written communication skills
Comfortable handling multiple communication channels (calls, emails, and chats)
Basic computer skills and ability to learn new systems quickly
Strong problem-solving and active listening skills as well as the ability to apply critical thinking.
A positive attitude and customer centric focus
Preferred Skills & Competencies
Ability to multitask and manage time effectively in a fast-paced environment
Typing proficiency and experience
Conflict resolution and de-escalation skills
Dependable, punctual, and team-oriented
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.
$27k-35k yearly est. 1d ago
Customer Service Representative (Teller) - Village of West Clay Banking Center
Banktalent HQ
Call center agent job in Carmel, IN
This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service.
How You'll Contribute
Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times
Operate a teller window efficiently, processing transactions accurately and timely
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
Provide clients with clear, accurate information about accounts, products, and services
Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
Evaluate client needs and connect customers with appropriate team members or departments
Balance cash and transactions daily, verifying totals with precision
Maintain working knowledge of the branch capture system
Comply with all banking regulations, internal policies, and operational procedures
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
What We're Looking For
High School Diploma or equivalent
Six months or more of cash handling experience preferred for entry-level candidates
Exceptional attention to detail with a high degree of accuracy
Strong communication and customer service skills with a professional demeanor
Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
Basic computer proficiency and familiarity with terminal systems
You'll Excel If You
Enjoy working directly with customers and creating positive experiences
Take pride in accuracy, reliability, and follow-through
Remain calm, professional, and service-focused in a fast-paced environment
Are naturally observant and proactive in identifying client needs
Value teamwork, accountability, and doing things the right way
Why Join Us
The National Bank of Indianapolis is the city's only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day.
We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBOFI, you're not just filling a role, you're building relationships, developing skills, and becoming part of a team that values excellence and integrity.
In Summary
Bring your customer focus. Bring your professionalism. Bring your attention to detail.
We'll provide the training, support, and culture.
Together, we'll deliver service our clients can count on every time!
The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
$27k-35k yearly est. 5d ago
Call Center Rep - In Office
The Mutters Agency
Call center agent job in Carmel, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
Alumni Engagement Specialist
Purdue for Life Foundation
Call center agent job in West Lafayette, IN
Job DescriptionDescription*We will begin reviewing applications for this position on February 2nd. Working for the Purdue For Life Foundation offers a unique opportunity to be part of an organization dedicated to empowering Purdue University alumni and fostering a lifelong connection to the institution. By joining our team, you'll have the chance to contribute to a mission that supports educational initiatives, scholarships, and programs that positively impact the lives of Purdue students and graduates. The Foundation's commitment to education and community engagement provides a fulfilling work environment where you can make a meaningful difference in the lives of individuals and the broader community. Additionally, you'll have access to a network of passionate colleagues and the resources needed to drive positive change, making the Purdue For Life Foundation an inspiring and rewarding place to build your career. Your next giant leap starts here.
Position Summary
The Alumni Engagement Specialist- Alumni Networks and Educational Experiences, is a new role, created to support a new and growing team composed of four pillar areas of alumni engagement at the Purdue for Life Foundation, including: Affinity Networks, International Engagement, Lifelong Learning and Alumni Travel. This role is specifically designed with cross-functional responsibilities, with each connected to a primary pillar area but with broader, future application throughout all Engagement program areas. This position will help build & maintain support structures critical to growing broader alumni, friend and fan engagement with Purdue's 600,000+ community of Boilermakers globally.
Responsibilities
Establish and support
Affinity Interest Networks
, to engage alumni seeking future formal recognition as an alumni Affinity Network
Establish and manage
Alumni Experts Roster
, engaging self-identified subject matter and career field experts to feed mentorship, speaker, panels, recruitment, and numerous other alumni representation roles within the Alumni Networks and Educational Experiences (ANEE) team and beyond. This will include recruitment of new volunteers and stewardship of past volunteers.
Facilitate Alumni Connections for ANEE program areas.
Outreach to new alumni to connect to Purdue for Life Engagement programs, through student organization outreach, recent alumni targeted communications & programs (i.e. summer send offs, young alumni travel, etc.)
Recommend and carry out new opportunities for membership engagement (Purdue Alumni Association) through coordination with relevant PFLF units, through ongoing PAA member engagement interest surveys.
Assist with International Faculty Ambassador program and international travel receptions, connecting alumni visitors to local alumni around the world.
Oversee BrightCrowd (alumni e-books) support & implementation in ANEE, Engagement and PFLF programs, including creation of new books, managing invitations & photos, and data flows to CRM.
Manage necessary data and reporting for relevant program areas.
Use of Salesforce Ascend & Analytics for accessing relevant alumni data and requesting custom reports as needed (i.e. travel mailing lists).
Routine data processing including i.e., alumni contact information updates/campaigns, event registration reports, non-alumni data transfer, contact reports and database coding, alumni engagement data reporting, etc.
Establish and create ongoing contact information campaigns targeting international alumni audiences (BrightCrowd, social media ads, PDOG and related contests, alumni ambassador geographic area list projects, etc.)
Support team initiatives including website development/maintenance, social media outreach and other administrative team tasks
Provide excellent and timely customer service to volunteers, alumni, University partners and other constituents.
Required Skills, Knowledge and Abilities
Excellent communications skills, both written and verbal
Demonstrated ability to interact with a wide range of individuals and collaborate in a team environment
Detail-oriented and strong organizational skills, including ensuring accuracy for all program and event details
Ability to multitask, supporting multiple volunteers/networks, programs & initiatives at any one time
Self-directed, with an ability to work independently and collaboratively as needed, while taking initiative and responsibility for tasks and projects with minimal supervision
Flexible and solution-oriented
General understanding of Advancement (alumni relations, development, etc.) as a profession
Familiarity with Salesforce CRM is preferred but not required
Ability to work in a hybrid capacity, with up to 4 days a week in office
Required Education, Experience and Benefits Summary
Bachelor's degree required
A minimum of one year of customer service, project management, event planning experience and/or program administrator role experience
Self-directed and able to work autonomously
Experience working in higher education settings
Experience with a relationship-focused role in a professional setting
Cross-cultural communication and or prior experience traveling, working, living, or studying abroad for extended periods and/or independently preferred
Job Level: Professional 2
Benefits Summary for eligible employees:
10 paid holidays per year.
Accrue up to 22 vacation days a year.
Traditional pre-tax 403(b) and Roth retirement plans available.
10% employer contribution to your retirement plan and immediate vesting.
Health Savings Account- earn up to $450 annually towards medical expenses.
Employer funded Preventative Dental and Vision insurance.
Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.
$28k-45k yearly est. 15d ago
Call Center Representative
Lap of Love 4.0
Call center agent job in Carmel, IN
Job Description
Join Lap of Love as a CallCenter Representative and Love What You Do!
Lap of Love is looking for an experienced CallCenter Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service callsin a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenter Representative position. If you are offered a CallCenter Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly 2d ago
Call Center Representative (Part-time)
Security Federal Savings Bank 3.7
Call center agent job in Kokomo, IN
Part-time Description
Answers callcentercalls and Banno Chats providing account balances, account history, resets passwords for ebanking, bill pay inquiries, statements, debit card issues and ordering, fills out fraud and merchant disputes, adds travel notes, raises card limits, answer questions regarding deceased customer processes, and handles basic loan questions. Complete other job functions including providing excellent customer service while making sure policies and procedures are followed.
Requirements
High school diploma or equivalent
2 years of banking experience preferred not required.
Good understanding of financial products and services
Exceptional customer service and professional skills
Good organizational and interpersonal communication skills
Good conflict management, time-management, and stress management skills
Ability to multi-task, work independently, delegate and make decisions.
Good knowledge of SilverLake, Fedline, Verafin, CPI/Card@Once, Vertex Teller Systems, Aurora, Synergy and Cognos report functions.
Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint
Team player
Specific Job Functions:
Strategic Objectives
Reviews, executes, and practices objectives within SFSB's Strategic Plan
Realize and support strategies goals.
Compliance
Responsible for knowing and complying with all Bank policies and procedures that apply to the Deposit Operations Department
Responsible for knowing and complying with all Federal Regulations that apply to the Deposit Operations Department, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR)
Customer Relationships
Answers telephone calls/Banno Chats regarding customer account information, inquiries, problems, concerns, general questions such as.
Address, email, phone number and other CIF maintenance
Stop payments, written statement of unauthorized debit, transfers, and AFT issues.
Account balances, transaction history reviews, statement inquiries
Adding alerts or special messages
Interactive Voice Response pin resets
General new account and loan questions
Product and Services questions
Wires
Also responsible for transfers via phone, processes check orders, etc.
Aids individual or corporate customers in selecting deposit accounts and cross-selling bank products.
Completes input and verification of incoming and outgoing wires in compliance with the bank's policies and procedures, and mails incoming wire notices to customers. Ensures all required documentation is included with each processed wire and indexed into Aurora in the appropriate File Cabinet.
Aids individual or corporate customers for the mobile app, ebanking, bill pay inquiries, statements, pin resets, etc.
Aids with debit card issues and ordering new cards, add travel notes, changing card statues, compromised card questions, and raises card limits.
2
Answer questions regarding deceased customer processes.
Communication
Completes monthly check-ins with manager.
Participates in weekly Branch huddles and weekly Cultivate Performance Growth Meetings.
Communicates with team regularly.
Additional Responsibilities
Participates on SFSB's assigned committees.
Coordinates PTO days with Branch staff to ensure Branch is accurately staffed.
Performs other duties as directed by supervisor.
$24k-28k yearly est. 60d+ ago
Customer Service Representative I // Whites town IN 46075
Mindlance 4.6
Call center agent job in Whitestown, IN
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Description
Business Customer Service Representative I
Location 4750 East 450 South, Whites town IN 46075, USA
Division Healthcare
Contract 3 Months
Work Schedule M-F 8:30AM - 5:00PM EST
Qualifications
Essential Functions
· Performs outbound calls to members and doctors' offices to notify outcome of prior authorization, case details, and coverage dates
· Documents a call logs in the computer system (using multiple systems), and monitors outbound reporting to ensure timeliness of call completion
· Monitors requests via e-mail for outbound call notifications
· Requires proficiency in typing, communication, and customer service
· Additional duties as assigned
If you are available and interested then please reply me with your “Chronological Resume” and call me on **************.
Additional Information
Thanks & Regards,
Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: ************
*************************
$29k-36k yearly est. Easy Apply 60d+ ago
Customer Care Specialist I (NextGear Capital)
Cox Enterprises 4.4
Call center agent job in Carmel, IN
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team!
Working in Customer Care you will handle inbound calls, chats, and SMS messages regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.
This is a Hybrid CallCenter position working remotely 3 days per week/ 2 days in office.
Hours of operation are Monday -Friday 9:00 am - 8:00 pm EST. Must be able to work any shift within these hours.
PRIMARY DUTIES/KEY RESPONSIBILITIES:
* Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients.
* Answer routine questions, follow guidelines, and use judgment based on experience.
* Staying organized on case management, chats, SMS messages, and service tickets while responding promptly.
* Engage customers and determine how to assist them regarding their Nextgear Capital line of credit.
* Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
* Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
* Provide accurate documentation of client inquiries and report case status and resolution.
* Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
* Refer more complex issues to more senior specialists or management.
* Use company proprietary software for research, case management, data entry, and account follow-up activity.
* Build working relationships with other customer care representatives and other internal departments.
* Follow instructions and maintain workflow standards with integrity.
* Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence.
* Adhere to all general company policies and procedures regarding attendance and conduct.
* Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.
Qualifications
Minimum-
* High School Diploma/GED
* Generally, less than 2 years of experience
* Exhibit's ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
* Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
* Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
* You must have high-speed internet available in your home and be able to be wired and not on WiFi.
* Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
* Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$16.6-24.9 hourly Auto-Apply 31d ago
Customer Service Representative
Lawn Doctor 4.3
Call center agent job in Carmel, IN
Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.
The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.
The following is a representative list of duties and responsibilities associated with this position:
Takes inbound call from customers and potential customers
Makes outbound calls to follow up on estimates and ensure customer satisfaction
Sells services over the phone
Maintains customer data records
Processes paperwork from sales and service team members
If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer competitive salary and commissions.
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
$29k-36k yearly est. Auto-Apply 60d+ ago
Sales and Customer Service Agent
Credence 3.7
Call center agent job in Carmel, IN
We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily.
Sales and Customer Service Agent Key Responsibilities:
Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
Achieve daily and weekly retail sales metrics by effectively presenting product benefits
Continuously update product knowledge to stay informed about AT&T's evolving portfolio
Participate in training and development sessions to enhance sales and service skills
Sales and Customer Service Agent Skills:
Must be 18+ years of age and eligible to work in the US
Proven experience in customer service, retail, or sales is a plus
Genuine desire to help people
Comfortable working in a retail environment
Ability to work independently and as part of a team
Reliable transportation is a plus when working in our retail stores
Proficiency in basic computer applications and willingness to learn new systems
A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings
$23k-27k yearly est. Auto-Apply 6d ago
Customer Service Representative
Trustpilot 3.9
Call center agent job in Danville, IL
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED
Must have a valid driver's license and reliable vehicle
Preferred
Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
Up to 3% 401(k) Match
Paid Time Off (16 days per year after one full year, cash back for unused time)
Paid Holidays
Annual Raises and Performance Bonuses
Monthly Incentive and Employee Referral Bonuses
Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture!
Read what our customers are saying about us!
$29k-37k yearly est. Auto-Apply 37d ago
Farm Insurance Customer Service Representative
Loman-Ray Insurance Group, LLC
Call center agent job in Danville, IL
Job Description
About Us
Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC.
Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.
Farm Insurance Customer Service Representative
Position Summary:
The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management.
Key Responsibilities:
Customer Service
Answer incoming phone calls and assist or direct clients and prospects appropriately.
Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS.
Provide responsive customer service support to assigned Producers and farm insurance clients.
Open, sort, and distribute daily mail and handle client correspondence.
Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs.
Meet with farm clients when necessary to discuss policy changes, coverage options, or claims.
Process client payments accurately and securely.
Screen walk-in and phone-in prospects to identify new business opportunities.
Act as a communication link between clients, Producers, and internal staff.
Provide support for Producers during absences and assist with new business quoting.
Policy Servicing & Administrative Support
Review renewal policies for accuracy and conduct pre-underwriting for farm accounts.
Assist with quoting new farm insurance business for Producers or the agency.
Monitor and communicate billing statuses to Producers and clients.
Maintain and update records in the Client Management System.
Provide servicing support for CSR's and IAS's during absences.
Support the new business quoting process and ensure timely completion of tasks.
Perform general administrative tasks in a professional office setting with minimal physical demands.
Handle additional duties or special projects as assigned.
Claims Management
Receive loss information from insureds via phone, mail, or in-office meetings.
Review farm insurance policies to verify coverage for reported claims.
Provide claim information to Producers for prompt reporting to carriers.
Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS's.
Assist with processing settled claims, including issuing settlement checks to insureds or claimants.
Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution.
Qualifications:
High School Diploma or equivalent required; college degree preferred
Active Illinois Property & Casualty license required, or the willingness to obtain the license
Prior experience in farm insurance or related insurance customer service
Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
Working knowledge of Applied Epic desired; will consider experience with related agency management systems
Proficiency with Microsoft Office Suite
Strong oral and written communication skills with professional phone etiquette
Proven customer service abilities and exceptional interpersonal skills
Ability to handle multiple tasks with strong attention to detail and accuracy
Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
Ability to pass a criminal background check, as permitted by law
Hours: Monday-Friday, 8:30am-4:30pm
Office Locations:
145 E. 5th Avenue, Clifton, IL 60927
13 South Main Street, Sullivan, IL 61951
113 S. State Street, Monticello, IL 61856
2702 Boulder Drive, Urbana, IL 61802
125 W. Garfield Street, Cissna Park, IL 60924
17 E. Liberty Lane, Danville, IL 61832
1016 W. Orange Street, Hoopeston, IL 60942
104 N. Main Street, St. Joseph, IL 61873
15 S. Main Street, Villa Grove, IL 61956
605 Old Salem Road, Petersburg, IL 62675
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$28k-37k yearly est. 5d ago
Customer Service Rep(02940) - 714 N GILBERT ST
Domino's Franchise
Call center agent job in Danville, IL
Job Description
Join our team as a Customer Service Representative at our Danville, United States location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.
Answer incoming phone calls and take customer orders accurately
Prepare and make pizzas according to company standards and recipes
Process cash and credit card transactions efficiently
Deliver outstanding customer service, ensuring customer satisfaction
Maintain a clean and organized work environment
Assist with various cleaning tasks as needed
Handle and lift items weighing up to 25 lbs.
Collaborate with team members to ensure smooth operations during busy periods
Address customer inquiries, concerns, and special requests promptly and professionally
Qualifications
Excellent communication skills, both verbal and written
Strong customer service orientation with a friendly and positive attitude
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency for order entry and processing
Flexibility to work weekends, holidays, and various shifts as needed
Detail-oriented with a focus on accuracy in order-taking and food preparation
Problem-solving skills to address customer concerns effectively
Patience and ability to maintain composure under pressure
Physical ability to stand for extended periods and lift up to 25 lbs.
Team player with a willingness to assist colleagues as needed
Prior experience in food service or customer-facing roles is a plus
Knowledge of pizza preparation and the food service industry is beneficial but not required
$28k-37k yearly est. 5d ago
Customer Service Rep
Carsonvalleyhealth
Call center agent job in Westfield, IN
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents callsin computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$27k-35k yearly est. 1d ago
Customer Service Representative
Fyzical Therapy and Balance Centers 3.7
Call center agent job in Carmel, IN
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Carmel, IN, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Carmel, IN!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
Handle patient scheduling, appointments, multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance-covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail-oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Up-to-date DL and a dependable vehicle
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
$27k-35k yearly est. 7d ago
Call Center / Customer Service Rep
Partnered Staffing
Call center agent job in Whitestown, IN
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description
Distance/Radius search:15
Pay Rate: 13.00 / hour
Years of experience (minimum/maximum):
Required education:
Top 3 Must-Haves:
1.
6months+ callcenter
2.
High school /GED
3.
Proficient at typing/data entry
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 1d ago
Customer Care
Global Channel Management
Call center agent job in Peru, IN
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Experience working with field sales, consulting engineers, distributors, and installation contractors.
- Experience working in a manufacturing environment
Prefer
four-year business degree or 1 to 3 years customer service experience.
Inter-personal skills are also essential in order to maintain the strong
team atmosphere that currently exists within our group.
Additional Information
$20/hr
6 months
$20 hourly 60d+ ago
Call Center Rep - In Office
The Whittingham Agencies
Call center agent job in Arcadia, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
Customer Service Rep(02940) - 714 N GILBERT ST
Domino's Franchise
Call center agent job in Danville, IL
Join our team as a Customer Service Representative at our Danville, United States location! We're looking for a friendly and efficient individual to provide exceptional service to our valued customers.
Answer incoming phone calls and take customer orders accurately
Prepare and make pizzas according to company standards and recipes
Process cash and credit card transactions efficiently
Deliver outstanding customer service, ensuring customer satisfaction
Maintain a clean and organized work environment
Assist with various cleaning tasks as needed
Handle and lift items weighing up to 25 lbs.
Collaborate with team members to ensure smooth operations during busy periods
Address customer inquiries, concerns, and special requests promptly and professionally
Qualifications
Excellent communication skills, both verbal and written
Strong customer service orientation with a friendly and positive attitude
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency for order entry and processing
Flexibility to work weekends, holidays, and various shifts as needed
Detail-oriented with a focus on accuracy in order-taking and food preparation
Problem-solving skills to address customer concerns effectively
Patience and ability to maintain composure under pressure
Physical ability to stand for extended periods and lift up to 25 lbs.
Team player with a willingness to assist colleagues as needed
Prior experience in food service or customer-facing roles is a plus
Knowledge of pizza preparation and the food service industry is beneficial but not required
How much does a call center agent earn in Lafayette, IN?
The average call center agent in Lafayette, IN earns between $22,000 and $44,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.