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Call center agent jobs in Lubbock, TX

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  • Call Center Rep - In Office

    The Briggs Agencies 4.4company rating

    Call center agent job in Slaton, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 4d ago
  • Customer Care Advocate

    Globe Life-Peterson Agencies

    Call center agent job in Shallowater, TX

    Sales Associate We have been in business since 1900, providing customer care, product knowledge and exceptional service to Businesses and Communities. Delivering local, one-on-one service to our customers is something we've done since the beginning, and it's a staple of who we are. Responsibilities: Develop and maintain relationships with new and existing customers and business owners Use persuasive sales techniques to promote our products and services. Meet and exceed sales targets and objectives. Respond to customer inquiries and provide exceptional customer service. Follow up with clients to ensure satisfaction and maintain strong relationships. Keep up-to-date with industry trends and changes. Requirements: Strong Interest in a sales career - Sales experience is a plus but not required. Excellent communication and interpersonal skills. Ability to work in a team environment. High school diploma or equivalent. U.S. Work authorization (Required) Benefits: Comprehensive training and development programs. Competitive compensation package with generous commission structure. Opportunity for career advancement within the organization. Professional and collaborative work environment. Job Type: Full-time Pay: $700.00 - $1,500.00 per week Benefits: Residual Income Shift: Business to Business (B2) 8:00-5:00 (Mon-Fri) Supplemental Pay Bonus opportunities Commission pay Performance bonus Other Territory Expansion Opportunities available for the right Leader.
    $700-1.5k weekly 3d ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Call center agent job in Lubbock, TX

    Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
    $15 hourly 60d+ ago
  • Bilingual Spanish Customer Service Representative

    VXI Global Solutions 4.2company rating

    Call center agent job in Lubbock, TX

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. VXI Global Solutions busca Agentes de Asistencia en Carretera (Representantes de Servicio al Cliente) dedicados y compasivos para unirse a nuestro equipo. En este puesto crucial, brindará apoyo esencial a los clientes que hayan alquilado vehículos de nuestro cliente y estén experimentando emergencias en carretera. Como primer punto de contacto, atenderá las llamadas de clientes varados, evaluará su situación y coordinará la asistencia necesaria. Su función incluye la resolución de problemas, la coordinación de servicios y la garantía de la seguridad y satisfacción del cliente. Este puesto requiere trabajo presencial en nuestro dinámico centro de llamadas de Lubbock. Nota: Este puesto es 100% presencial. Únete a nuestro dedicado equipo y marca la diferencia en nuestro dinámico y acogedor centro de llamadas. Benefits: Competitive Salary: Starting pay of $19.00/hr., plus incentives for Spanish Bilingual ($18.00hr + incentives for English only) Training: Paid training provided to ensure you have the skills needed for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. Cell Phone Benefits: $25/month per line for unlimited phone, text, and data. Referral for Life Program™: Earn a residual bonus every pay period. Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs. Career Growth: Opportunities for advancement within the company. Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. Responsabilidades Clave: • Asistencia al Cliente: Atender llamadas entrantes de clientes varados que necesitan asistencia en carretera para vehículos de alquiler. • Resolución de Problemas: Evaluar cada situación para determinar la mejor solución, como gestionar el remolque, solicitar asistencia en carretera o brindar cualquier otro apoyo necesario. • Coordinación de Servicios: Coordinar con los proveedores de servicios para garantizar una asistencia oportuna al cliente. • Seguimiento: Asegurar que los clientes reciban la ayuda necesaria y dar seguimiento para garantizar su seguridad y satisfacción. • Documentación: Mantener registros precisos de todas las interacciones con los clientes y los servicios prestados. Qualifications: Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service. Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays. Experience: At least 1 year of customer service experience in a single role. Education: High School Diploma or GED. Background Check: Must pass a background screening. Typing Skills: Minimum typing speed of 25 WPM. Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $18-19 hourly 60d+ ago
  • Customer Experience Representative

    Carpet Tech 3.9company rating

    Call center agent job in Lubbock, TX

    Job Details Experienced Lubbock - Lubbock, TX Full Time High School None Day Customer ServiceDescription Are you patient, passionately communicative, and genuinely excited to help customers? Carpet Tech, a local floor cleaning and restoration company, is looking for Customer Experience Representatives who put themselves in their customers shoes and listen well and promptly assist with any customer request or concern. Carpet Tech has successfully grown over the decade by serving our customers well. Our Customer Experience Representatives demonstrate our excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction for the company. Carpet Tech Offers: Monday- Friday Full Time Work Incredible Growth Opportunities Comprehensive training, mentoring, and leadership development Fast-paced, team-oriented environment Full Benefits: Health/Dental/Vision/Life/AFLAC Insurance 401(k) Retirement Plan Paid Vacation Carpet Tech provides ongoing training and mentoring, allowing employees to hone their technical and customer service skills. Carpet Tech leads the service industry for all types of floor cleaning (carpet, tile, wood, concrete, natural stone, etc.), carpet stretching & repairs, disinfecting, and fire/ water restoration. Job Description Full Time, Hourly Rate Starting pay up to $45k - $55k annually based on hourly rate + commission Location: Lubbock, TX Customer Experience Representatives are responsible for communicating with customers, scheduling services, understanding customer needs, and ensure a smooth sales process. As the first impression of our company, this position requires excellent communication skills, including asking the right questions, listening well, and offering appropriate service solutions. Customer Experience Representatives have the crucial responsibility of coordination between the customer and our service technicians. Responsibilities: Manage large amounts of incoming phone calls, text messages, and online form submissions Greet lobby guests, visitors, and customers Understanding customers' needs and identifying sales opportunities Provide accurate, valid, and complete information by using the right methods/tools Explaining features of products and services Stay informed about competing products and services Upsell products and services Schedule appointments and estimates over the phone, email, or text Follow up and close open estimates Confirm scheduled appointments for the following day with customers Meet and exceed personal/team sales targets and call handling quotas Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts using scheduling software Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Assist supporting departments with other office duties Other duties as assigned by Customer Experience Director Qualifications High School diploma (or G.E.D.) 2+ years of customer service experience preferred but not required Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Fits within the company culture and works with a disciplined mindset Holds themselves accountable and has exceptional character Ability to remain goal-focused in stressful situations Ability to maintain an upbeat attitude at all times Must be results-driven and team-oriented Carpet Tech is an Equal Opportunity Employer.
    $45k-55k yearly 60d+ ago
  • Email & Chat Service Agent

    Titus Steel

    Call center agent job in Lubbock, TX

    We are seeking a highly motivated and customer-focused Email & Chat Service Agent to join our dynamic support team. In this role, you will be responsible for providing exceptional customer service and technical support to our customers through email and chat channels. You will be the first point of contact for many of our customers, addressing their inquiries, resolving their issues, and ensuring their overall satisfaction. You will be responsible for maintaining a deep understanding of our products and services to effectively assist customers. The ideal candidate possesses excellent written communication skills, problem-solving abilities, and a passion for helping people. Key Responsibilities: Respond to customer inquiries and support requests via email and chat in a timely and professional manner Diagnose and resolve customer issues, escalating complex problems to higher-level support teams when necessary. Provide accurate and informative answers to customer questions about our products, services, and policies. Document customer interactions and resolutions in our CRM system. Maintain a thorough understanding of our products and services through ongoing training and self-study. Identify and report product defects or areas for improvement. Contribute to the development of knowledge base articles and FAQs. Meet or exceed established performance metrics for response time, resolution rate, and customer satisfaction. Follow company guidelines and procedures for handling customer interactions. Proactively identify opportunities to improve the customer experience. Work collaboratively with other team members to ensure seamless customer support. Handle sensitive customer information with confidentiality and discretion. Stay up-to-date on industry trends and best practices in customer service. Requirements: High school diploma or equivalent; associate's or bachelor's degree preferred. Proven experience (1-2 years) in a customer service role, preferably in email and chat support. Excellent written communication skills, including grammar, spelling, and punctuation. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively. Proficiency in using CRM systems (e.g., Salesforce, Zendesk) and other customer service tools. Excellent typing speed and accuracy. Ability to work independently and as part of a team. Positive attitude and a strong desire to help others. Ability to remain calm and professional in stressful situations. Technical aptitude and the ability to learn new software quickly. Availability to work flexible hours, including evenings and weekends, as needed (Specify if applicable). Why Join Us? At Titus Steel , we believe that our employees are our greatest asset. We offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team, contribute to meaningful projects, and advance your career.
    $23k-31k yearly est. 60d+ ago
  • Customer Service Enrollment Specialist - In Office

    Sellors Agencies

    Call center agent job in Slaton, TX

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 7d ago
  • Customer Service Specialist

    Adapthealth

    Call center agent job in Lubbock, TX

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Job Duties: Develop and maintain working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route calls to appropriate resource, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Must be able to navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics Facilitate resolution on customer complaints and problem solving Pays attention to detail and has great organizational skills Actively listens to patients and handle stressful situations with compassion and empathy Flexible with the actual work and the hours of operation Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents Competency, Skills and Abilities: Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Minimum Job Qualifications: High School Diploma or equivalent One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. Exact job experience is considered any of the above tasks in a Medicare certified. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call center agent job in Lubbock, TX

    Benefits: Employee discounts Health insurance Paid time off Training & development FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $2.6k monthly Auto-Apply 60d+ ago
  • Customer Service Representative

    Rbglobal

    Call center agent job in Lubbock, TX

    The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsibilities Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. Responsible for processing payments from successful bidders Provide customers with information about auxiliary services. Ensure that superior customer service is always delivered to all customers. Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers Perform other duties as assigned. Qualifications Previous work experience where you worked in-person with customers. Experience using computers, and able to learn to use new technology and software. Excellent keyboarding skills for data entry. A commitment to providing fantastic customer service. Able to work well and maintain a positive attitude in high-pressure situations. A friendly, outgoing, patient personality. You thrive working as part of team, pitching in wherever you're needed.
    $26k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Peter Griffith-State Farm Agent

    Call center agent job in Lubbock, TX

    Job DescriptionBenefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Peter Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 31d ago
  • Insurance Customer Service Representative

    Becky Craycraft Insurance Agency

    Call center agent job in Lubbock, TX

    Job Description Join a team that cares about our customers and you! Becky Craycraft Insurance Agency in Lubbock, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Career Growth Opportunities Mon-Fri Schedule Responsibilities Process customer policy change requests. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Thoroughly understand and follow all underwriting, rating and compliance requirements. Provide exceptional customer service and support. Be outstanding at relationship building. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Professional phone etiquette.
    $26k-34k yearly est. 13d ago
  • Customer Service Representative

    Grimes Insurance Agency, Inc.

    Call center agent job in Lubbock, TX

    Job Description Customer Service Associate Grimes Insurance Agency, Inc. - Lubbock, TX Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you! We're looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention. What You'll Do: Serve as the first point of contact for clients-by phone, email, and in person Assist clients with policy changes, billing questions, and general account inquiries Support agents with policy management, documentation, and follow-up tasks Maintain accurate client records and ensure all information is up to date Help resolve customer concerns quickly, efficiently, and with care Build lasting relationships with our clients by being responsive, helpful, and professional What We're Looking For: Previous customer service experience in the insurance industry Excellent communication skills-both verbal and written Strong attention to detail and organizational skills Ability to prioritize tasks and manage time efficiently A positive attitude, team spirit, and a genuine desire to help others Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software Must be Licensed Why Join Grimes Insurance? Locally owned and operated, with a strong focus on community Supportive and growth-oriented team environment Opportunities for advancement and professional development Competitive compensation and benefits package If you're ready to join a company that values people, relationships, and doing the right thing-apply today and become a part of the Grimes Insurance family.
    $26k-34k yearly est. 28d ago
  • Relief Customer Service Representative Driver

    Vestis 4.0company rating

    Call center agent job in Lubbock, TX

    The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License -- Location: Lubbock, TX
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative (Part Time) - Lubbock

    Prosperity Bank 4.4company rating

    Call center agent job in Lubbock, TX

    External Applicants: Please apply through Prosperity Bank's Career Center at ****************************************** Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. Position Overview: An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications. Responsibilities: Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner. Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable. Maintain comprehensive working knowledge of all systems Update customer information during and after each call Meet personal/customer service team call handling goals Notify immediate supervisors of all problems or unusual matters Follow communication procedures, guidelines and policies Minimum Qualifications: High school diploma or GED 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking Advanced computer skills and proficiency using multiple screens Ability to effectively read, write, and verbally communicate with customers and co-workers Maintain a professional attitude and appearance Ability to multi-task, prioritize, and manage time effectively Detail oriented
    $30k-34k yearly est. Auto-Apply 5d ago
  • Customer Service Rep(06895) - 409 E. TX-114 Ste. 700

    Domino's Franchise

    Call center agent job in Levelland, TX

    Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake, or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality, exceptional people skills and a positive attitude. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS AND DUTIES Operation of all equipment. Ability to take on all roles in the store, including delivery expert. (Must have own personal vehicle). Stock ingredients from delivery area to storage, work area, and coolers. Prepare product following established standards. Receive and process telephone and computer orders. Clean equipment and facility daily. Navigational skills to read a map and locate addresses within delivery area. Comply with all safety requirements. Take inventory and process associated paperwork. Maintain a high level of professionalism. Be timely and reliable. Be a self-starter. Ability to take on other tasks as assigned. JOB QUALIFICATIONS You must be 16 years of age or older with outstanding people skills and outgoing positive personality. Willing to work hard and as a TEAM! Ability to add, subtract, multiply, and divide accurately and quickly. (May use calculator.) Must be able to make correct monetary change. Excellent English communication skills (verbal and written). Motor coordination between eyes, hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Ability to handle multiple tasks simultaneously. JOB ENVIRONMENT Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in coolers to 90 degrees and above in some areas. Sudden changes in temperatures in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Sharp edges and moving mechanical parts. Regularly exposed to dust, odors, oil, fumes, and noise. Exposed to a combination of office and store environments. Required to sit, stand, walk, bend, and lift objects of up to 50 lbs. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
    $26k-34k yearly est. 60d+ ago
  • CSR

    Pizza Hut 4.1company rating

    Call center agent job in Wolfforth, TX

    Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old - 18 if you want to be a driver. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. Additional Information We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
    $20k-27k yearly est. 13d ago
  • Customer Service Representative

    U-Haul 4.4company rating

    Call center agent job in Anton, TX

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver's license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
    $24k-30k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Perdue, Brandon, Fielder, Collins and Mott L.L.P

    Call center agent job in Lubbock, TX

    Job Description Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states. For more information on our Firm, please visit our website at ************** Position Summary: Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour. Essential Job Functions: Receive high volume of inbound phone calls Make outbound calls to account owners Track correspondence sent, received or requiring further action in account management system Research owner contact information as needed Meet daily, weekly and monthly production objectives Be accountable for call quality, attendance, and adherence to work schedule results Experience Requirement(s): Previous Office Experience (Preferred) Experience in a law office, collections environment or tax office (Preferred) Experience in customer service (Preferred) Education Requirement(s): High School diploma or equivalent (Required) Some college (Preferred) Competencies / Skills Essential Skills: Strong oral and written communication skills Proficiency in Microsoft Office, specifically Word, Excel and Outlook Ability to meet deadlines, work under pressure and prioritize tasks Strict attention to detail Ability to work independently Strong proficiency at multi-tasking Punctuality and dependability Preferred Skills: Decision-making skills Ability to work independently and make decisions that balance the interests of the firm and the customer Conflict Resolution skills Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact Ability to work under pressure Candidates must demonstrate a healthy response to stressful situations Adaptability and Teamwork - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals Work Environment This position involves: Sitting at a computer most of the day Utilizing a headset and being on the phone frequently On the job training Annual performance reviews ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro
    $15 hourly 7d ago
  • Customer Service Rep(06895) - 409 E. TX-114 Ste. 700

    Domino's Franchise

    Call center agent job in Levelland, TX

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake, or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality, exceptional people skills and a positive attitude. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS AND DUTIES Operation of all equipment. Ability to take on all roles in the store, including delivery expert. (Must have own personal vehicle). Stock ingredients from delivery area to storage, work area, and coolers. Prepare product following established standards. Receive and process telephone and computer orders. Clean equipment and facility daily. Navigational skills to read a map and locate addresses within delivery area. Comply with all safety requirements. Take inventory and process associated paperwork. Maintain a high level of professionalism. Be timely and reliable. Be a self-starter. Ability to take on other tasks as assigned. JOB QUALIFICATIONS You must be 16 years of age or older with outstanding people skills and outgoing positive personality. Willing to work hard and as a TEAM! Ability to add, subtract, multiply, and divide accurately and quickly. (May use calculator.) Must be able to make correct monetary change. Excellent English communication skills (verbal and written). Motor coordination between eyes, hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Ability to handle multiple tasks simultaneously. JOB ENVIRONMENT Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in coolers to 90 degrees and above in some areas. Sudden changes in temperatures in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Sharp edges and moving mechanical parts. Regularly exposed to dust, odors, oil, fumes, and noise. Exposed to a combination of office and store environments. Required to sit, stand, walk, bend, and lift objects of up to 50 lbs. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
    $26k-34k yearly est. 5d ago

Learn more about call center agent jobs

How much does a call center agent earn in Lubbock, TX?

The average call center agent in Lubbock, TX earns between $20,000 and $40,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Lubbock, TX

$28,000

What are the biggest employers of Call Center Agents in Lubbock, TX?

The biggest employers of Call Center Agents in Lubbock, TX are:
  1. Windy City Call Center LLC
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