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Call center agent jobs in Poughkeepsie, NY - 149 jobs
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Sherwin-Williams
Call center agent job in Briarcliff Manor, NY
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role may be expected to work at stores within a 10 mile radius of Store #701935 located at: 1908 Pleaseantville Rd., Ossining, NY 10510 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment #SHWSalesBL$32k-38k yearly est. Auto-Apply 1d agoCustomer Service Representative
Amphenol RF
Call center agent job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.$30k-38k yearly est. 2d agoShowroom Representative
Watsco, Inc.
Call center agent job in Catskill, NY
N&S Supply is hiring a Showroom Sales Representative for our Fishkill location. Join our team and be part of a growing company that offers competitive pay, great benefits, and room for advancement. Saturdays mandatory. Benefits include: * Company subsidized Medical plans * Health Savings Account * Dental and Vision * Pre-tax & Roth 401k with Company Match * Paid time off * Paid Holidays * Company paid Life Insurance & AD&D * Wellness Incentives * Voluntary Benefits with SunLife * Employee Stock Purchase Program * Full benefits guide provides details and eligibility for programs* $20-$25/hr. with very competitive commission program. Responsibilities include greeting and assisting customers, writing, tracking, and scheduling orders, set up deliveries, obtaining product knowledge of plumbing fixtures, faucets and accessories, respond to calling queues, emails, and phone calls daily. Showroom experience preferred. Experience in plumbing Showroom sales necessary. Must have excellent customer service skills with attention to detail, be able to multi-task, work as part of a team, have basic computer skills, and able to read blueprints. Some bending, lifting and climbing, standing for long periods will be required.$20-25 hourly 29d agoAutomotive Customer Service Receptionist BDC Consultant
Ruges Automotive
Call center agent job in Rhinebeck, NY
Automotive Customer Service BDC Consultant If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The Customer Service Receptionist/BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer. ESSENTIAL DUTIES: • Answer all incoming phone calls according to script and schedule a sales appointment. • Making outbound calls • Log all Customer comments. • Schedule follow-up contact if no appointment is made. • Contact Customers using scripts to schedule appointments for Sales and Service. • Confirm scheduled appointments. • Post scheduled appointments on appointment board in BDC. • Reschedule no-show Customer appointments. • Follow up with Sales or Service Department to determine if appointment was kept and the outcome. • Schedule future contact as needed. • Purify and update Customer changes in database. • Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. • Contact Customers based on current marketing initiatives. • Respond to Customer website requests. • Contact Internet Customers via email and phone to schedule an appointment. • Follow up on Internet Customer emails according to a pre-determined timeline. • Notify necessary departments when an appointment is scheduled. • Assist with other duties, as assigned. • Ability to meet or exceed monthly goals. QUALIFICATIONS: • High School Diploma or equivalent. • Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. • Previous experience with the process of the scripts, power tracks, and alternative choices. • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. • First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required. • Preferable knowledge of working Microsoft EXCEL, computer literate/knowledge, data entry skills. WHAT WE OFFER: • Tremendous product & inventory • Ongoing company-wide training • Strong company reputation • Growth opportunities • Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You!$38k-92k yearly est. 36d agoCall Center Representative
Romeo Auto Group-Southern Division
Call center agent job in Kingston, NY
Job DescriptionCall Center Representative Romeo Auto Group is expanding its BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production? This is the position for you! We are seeking candidates who are bilingual, with full proficiency in reading and writing both Spanish and English. Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment. We'll offer you... 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance We are looking for someone who possesses the following characteristics and traits: Eager to learn Self-driven On time Good people skills Looking for a career, not just a job Opportunity for advancement Chatty and good with people! Professional phone and writing/email/text skills Competent computer skills that will be evaluated during the pre-screen process Bilingual a plus You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed! Pay: $34,840.00 - $60,000.00 per year Schedule: Monday to Friday Weekends as needed Experience: Sales: 1 year (Preferred) Call center: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: Driver's License and a clean driving history (Preferred)$34.8k-60k yearly 11d agoCall Center Representative
Romeo Auto Group
Call center agent job in Kingston, NY
Romeo Auto Group is expanding its BDC (Business Development Center) and is looking for a Call Center Rep! Do you have excellent phone and writing skills? Have you ever worked in a call center? Are you looking to supplement your base pay with bonuses based on your efforts and production? This is the position for you! We are seeking candidates who are bilingual, with full proficiency in reading and writing both Spanish and English. Come join a family-run business that has been helping customers buy cars for almost 40 years! Romeo Auto Group was founded in South Glens Falls in 1982 and opened its first Kingston location in 2000. For nearly 40 years, we've been exceeding customer's expectations and have many long-time employees who have had successful careers with our company. We offer extremely competitive pay, great benefits, including an exceptional 401(k) match program, along with a fun and exciting working environment. We'll offer you... 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance We are looking for someone who possesses the following characteristics and traits: Eager to learn Self-driven On time Good people skills Looking for a career, not just a job Opportunity for advancement Chatty and good with people! Professional phone and writing/email/text skills Competent computer skills that will be evaluated during the pre-screen process Bilingual a plus You will be chatting with guests who are interested in purchasing a vehicle or having their vehicle serviced. You must have a clean driving history. Bring your "personality" and your willingness to work hard and we'll give you the tools to succeed! Pay: $34,840.00 - $60,000.00 per year Schedule: Monday to Friday Weekends as needed Experience: Sales: 1 year (Preferred) Call center: 1 year (Preferred) Customer service: 1 year (Preferred) License/Certification: Driver's License and a clean driving history (Preferred)$34.8k-60k yearly Auto-Apply 60d+ agoCall Center Agent
Spire Orthopedic Partners
Call center agent job in Poughkeepsie, NY
Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Responsibilities/Duties: * Manage calls from patients requiring medical care and provide / gather information needed. * Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy. * Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation. * Observes telephone flow; offering or requesting assistance as needed. * Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. * All other duties as assigned by the manager.$32k-44k yearly est. 16d agoCall Center Agent, Leasing (Parker Towers)
Beam Living
Call center agent job in Hillsdale, NY
Job Title: Call Center Agent, Leasing, (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City. As for our team? We are a group of passionate people who believe in making every day better than yesterday. It's who we are. We put people first because we know that's how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better. We're on a mission to make city life happier - want to join us? Since you got this far, we're assuming the answer is, “absolutely.” So, here's what you can expect: As a Leasing Call Center Agent on the Sales team, you'll be communicating to the world why they should live in our communities. As a member on our team, you should be: A passionate person who believes in helping others win by providing the resources and development necessary to grow. An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day. An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives. Authentic. Bring your best self to work, let's do something amazing. Flexible knowing and expecting that things change and that's what makes our business stronger. What you will do: Be a team player that puts the team, prospects and residents first Convey Enthusiasm. Make people feel excited about living in one of our amazing communities. Take Initiative. Be bold with your ideas and execute them with confidence. Be Detail Oriented. Take pride in the details. Review, review again, then hit send. Multi-Tasking. Have the ability to handle multiple forms of high-volume incoming traffic in a fast-paced environment. What you should have: The ability to connect with others to help keep the team aligned and focused. An analytical ability to collect, process, and use information to solve problems on the fly. A strong understanding of customer service, having at least 1 year of customer service experience in Sales or Real Estate. Excellent communication and interpersonal skills. The ability to work weekends (required) The technical experience and adaptability to manage workflows and systems that continuously change The desire to help people. You should feel driven by making people's lives easier and happier. A passion to grow and take on ever increasing responsibility. Doing any, or all of that, in a multi-family environment would be good too. What we offer: We know that if we take care of our team, everything else will fall into place. We aren't perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go. Base Salary: $21.00 - $23.00 Exact compensation may vary based on skills, experience & location. Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO). A few of the people you will work with: Jennifer Gabby Danielle Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs. To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.$21-23 hourly 60d+ agoAuto Customer Service Reps
Poughkeepsie Nissan
Call center agent job in Wappingers Falls, NY
1445 Route 9, Wappingers Falls, NY 12590 LOT ATTENDANT / VALET$16 - $18+ /hour, Paid Training & Great Benefits!Full-time Position Valid Drivers License & Clean Driving Record Required. Poughkeepsie Nissanis HIRING NOW for friendly, energetic Lot Attendants / Valetsto greet customers, park, move, and retrieve vehicles, keep our parking lots organized, and more! This is an outstanding, entry-level opportunity to start a rewarding career at a great place to work. Come join our team and help us keep our great customer service reputation! We offer: $16 - $18+ per hour based on experience Full-time Position Medical, Dental & Vision Insurance 401(k) Retirement Plan Paid Vacation & Sick Time Employee Discounts on Products & Services & Vehicle Purchase Plans Long-term Job Security Clearly Defined Career Path for Advancement Responsibilities - Lot Attendant / Valet: Greet and welcome customers in a friendly, professional manner Park, move, and retrieve vehicles for customers and staff Provide safe shuttle service to nearby locations Ensure that vehicles are washed and vacuumed Direct the flow of traffic and provide general lot supervision Other duties may be assigned Qualifications Lot Attendant / Valet: A valid driver's license and clean driving record Friendly and courteous with excellent customer service skills A positive attitude, good work ethic, and well-groomed appearance Energetic and thrives in a fast-paced team environment Good work ethic Please upload your resume. Completing the online assessment will grant you priority consideration! Applicants must pass pre-employment screening We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service$16-18 hourly 6d agoCommunity Engagement Specialist - DOC
McCall Behavioral Health Network
Call center agent job in Torrington, CT
The Community Engagement Specialist will provide support and outreach to individuals with a substance use disorder who have been referred by reentry services through the Department of Corrections. The Community Engagement Specialist will provide in-reach to DOC facilities prior to release, as well as ongoing support and assistance in navigating community resources, including providing community-based overdose prevention services, and connecting individuals to treatment and other services that would benefit their well-being. Full Time / Non-Exempt Hourly Rate Starts at: $24.00 QUALIFICATIONS Experience with underserved and marginalized populations and reentry is preferred. Two years of experience with substance use disorders and/or mental health required. Experience working with law enforcement or first responders preferred. Requires a reliable personal vehicle, a valid driver's license, and the ability to travel extensively within the service area. Frequent driving is an essential function of this position. BENEFITS 4 Weeks of PTO that increase with years of service 11 Paid Holidays Medical & Dental Insurance - with large employer-paid premium Life Insurance - 100% employer paid Voluntary Vision Insurance AFLAC Voluntary Benefits 403(b) Retirement Plan with employer match Tuition Reimbursement Tuition Discounts at participating schools Public Service Loan Forgiveness (PSLF) NHSC Federal Loan Repayment (for approved sites) Employee Assistance Programs (EAP) 2 Gym Membership Options AGENCY OVERVIEW The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services - prevention, treatment, recovery support, and community engagement - for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive. KEY RESPONSIBILITIES Perform assigned case management activities to assist in achieving desired outcomes. Provide recovery coaching and conduct overdose follow-ups as part of the CLEAR outreach program. Develop relationships with referral sources and community reentry partners. Conduct regular in-reach and post-release outreach to meet individuals with a substance use disorder returning from incarceration to Northwest Connecticut. Maintain connections with individuals identified through the CLEAR DOC program as in need of support. Work with individuals who have a substance use disorder in developing a plan to connect to care, including but not limited to harm reduction services, medication-based treatment, behavioral health care, support groups, and other social service needs. Conduct a minimum of 25 case contacts per week with an emphasis on face-to-face support. Conduct a minimum of 5 community outreaches per week. Utilize community resources and make appropriate referrals in support of the recovery plan. Identify clients who are experiencing barriers to accessing treatment and address said needs through facilitating securement of entitlements and resources. Provide regular community-based harm reduction services, including syringe exchange services, Narcan training, etc. Plan and provide community engagement activities, including but not limited to community awareness events and community trainings. Identify and implement new strategies to further the mission of CLEAR, including ways to raise awareness, reduce stigma, and build partnerships with stakeholders. Work with the CLEAR Site Coordinator to share updates, data, and key takeaways from the program with partners and the community. Participate in staff meetings and in-service training as required to ensure the quality of care offered to clients. Attend regularly scheduled supervision. Participate in weekly Litchfield County Opiate Task Force (LCOTF) Community Outreach Meetings. Assist in basic needs applications and resources. Perform other duties as may be assigned by supervisor. Full Job Description will be provided$24 hourly 29d agoCustomer Service Representative
Veolia
Call center agent job in West Nyack, NY
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management. Primary Duties/Responsibilities: Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc. Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily. Opens, routes and processes incoming mail. Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports. Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution. Operates usual office machines and related customer service software/programs etc. Greet and receive visitors at the building and direct them accordingly, Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary. Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes. Work Environment: Shift work requirement: Monday - Saturday. Qualifications Education/Experience/Background: High School Diploma/GED is required. Additional Information Pay Rate: $28.38 per hour. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.$28.4 hourly 9d agoSignage Consultant / Customer Service Representative
Fastsigns
Call center agent job in Kingston, NY
Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Wellness resources Signage Consultant / Customer Service Representative Kingston, NY FASTSIGNS of Kingston, NY Are you passionate about helping customers and interested in the dynamic world of signage? Join our team at FASTSIGNS of Kingston, NY, where creativity meets customer care. We are seeking a dedicated and energetic Customer Service Representative to be our friendly face and voice of our company. Key Responsibilities: - Serve as the first point of contact for clients, providing exceptional service via phone, email, and in-person interactions. - Assist customers with inquiries about our range of signage products and services. - Coordinate order processing and track project timelines, ensuring customer satisfaction throughout each stage. - Collaborate with our design and production teams to ensure customer requirements are met. - Address and resolve customer concerns promptly and professionally, striving to exceed expectations. Qualifications: - Excellent verbal and written communication skills. - Strong problem-solving abilities and a customer-focused mindset. - Proficiency in basic computer applications and ability to learn new software. - Experience in customer service or a related field is preferred, but not required. - Enthusiasm for learning about the signage industry and a willingness to contribute to a team environment. What We Offer: - Competitive salary and benefits package. - A supportive and engaging work environment. - Opportunities for professional growth and development within the company. - A proven training program - A chance to work with a creative and passionate team. - A sense of satisfaction and accomplishment: seeing ideas become real signs that our clients are proud of. Benefits for you:- Paid Vacation - Sick Time - Weekends off - Matching Simple IRA Plan - Bonus programs - Professional development and advancement opportunities - Branded clothing - Personal project/family event free signage (per year allowance) - Free signage for your favorite charity (per year allowance) - Supplemental Health Insurance (Aflac) If you are ready to embark on a rewarding career as a Signage Consultant with FASTSIGNS, we'd love to hear from you! Please submit your resume. FASTSIGNS of Kingston, NY, is an equal-opportunity employer and is individually owned and operated Compensation: $19.00 - $26.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.$19-26 hourly Auto-Apply 60d+ agoCall Center Operator (Bilingual)
Cornerstone Family Healthcare
Call center agent job in Newburgh, NY
Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! * Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. * Makes appointments for new and existing patients using the practice management system template. * Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. * Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. * Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. * Provides back-up support for patient registration as requested by management. * Attends monthly departmental meetings. * Handles other duties as assigned. Requirements * Bilingual: Fluent in Spanish * High School Diploma or High School Equivalency Diploma * For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.$17 hourly 60d+ agoService Coordinator/Customer Service Representative
Closet Factory of Westchester
Call center agent job in Bethel, CT
Job Description Closet Factory Bethel, CT We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs. We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued. Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills. Your responsibilities will include: Answering phone calls/collecting payments Maintaining customer database and input of information into computer Effectively collaborating across departments to ensure all internal and external customer needs are met. Working with Customers professionally on all inquiries Building strong working relationships with customers Required Qualifications/Skills Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers Obsessive focus on timelines, deliverables and client satisfaction Enthusiastic about learning new skills and software systems Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat. The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule. Benefits: Health insurance Paid time off 401K Bonus Pay Holiday Pay Hours are: Monday - Friday 8:00 AM to 4:00 PM Saturday 10:00 AM- 3:00 PM If this sounds exciting, please email your resume. Job Type: Full-time Salary: $18-22/hour.$18-22 hourly 7d agoBilingual Call Center Customer Service Representative $23 hourly
Raymour & Flanigan Furniture
Call center agent job in Suffern, NY
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Consistently provide genuine, friendly, personable and professional service. * Handle multiple responsibilities and have a customer focused mind set. * Must be available to work flexible work schedule including weekends and evenings. * Go above and beyond advocating for every customer concern and request. * Proactively resolve escalated customer issues. * Ability to multi-task within a fast-paced service environment. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. * Must be bilingual, Spanish speaking preferred. Qualifications: * Previous customer service experience in a retail setting preferred. * Previous supervisory experience a plus. * Proficient computer skills and able to learn proprietary P.O.S. program. * Flexibility to work a retail schedule that includes nights and weekends. * Ability to work 40 hours a week. Additional Information: * Office operates Mon-Fri 8am-8pm, Sat 8am-6pm and closed on Sundays. * Shifts vary * Full time applicants must have the ability to work 40 hours per week; retail schedule. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.$30k-37k yearly est. 41d agoCustomer Service Representative
Equinavia
Call center agent job in Watertown, CT
Responsibilities Ensure effective customer contact to achieve excellent customer satisfaction Communicate with customers via phone, email, chat, social media and reviews Order import and entry Tracking and invoicing Handle customer inquiries and complaints; follow up to ensure resolution Provide knowledgeable answers to questions about product, services and availability Build and maintain relationships with customers through open and interactive communication Go the extra mile to engage customers Qualifications & Skills Prioritize, organize, multitask, and manage time effectively Positive and professional demeanor Demonstrates good judgment and decision making Excellent written and oral communication skills Strong phone contact handling skills and active listening Strong computer and relevant software experience Strong Excel skills Experience/Background ecommerce Retail Wholesale Distribution Logistic Experience with horses/riding is preferred but not mandatory You'll act as a liaison, provide information and resolve any emerging problems. You are genuinely helpful with your sleeves rolled up for any manual handling. The best Customer Service Representatives are patient, empathetic, and passionately communicative. With this, they can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards to maintain the highest customer satisfaction. About the position This is an in-office full-time position at Equinavia's office in Watertown, CT. The schedule is Monday through Friday of 8 hours, from 8 am - 5 pm, with 3 breaks. There is occasionally paid overtime and shifts on a few select sales events. Training will be paid from day one. About Equinavia The Equinavia story began in Scandinavia nearly 40 years ago. There, our passion for horses, riders and their wellbeing inspired decades of progress and innovation within Scandinavia's racing and English riding communities. Simply put, we found our purpose in meeting the needs of horses and their riders. We steadily expanded our collection while remaining true to the trifecta of quality, value and fashion. Equinavia's vision is to be the community's sound source, leading the way in equestrian innovation with the mission to equip and inspire every equestrian for excellence. Equinavia's values are: Honest / Dedicated / Responsible / Curious / Appreciative. Equinavia is an equal opportunity employer. Equinavia offers competitive pay and benefits. Exciting opportunities for career development and growth! Salary: From $18.00 per hour Schedule: 8 hour shift Day shift Monday to Friday Overtime Ability to commute/relocate: Watertown, CT 06795: Reliably commute or planning to relocate before starting work (Required) Experience: Microsoft Excel: 1 year (Required) Customer service: 2 years (Required) Leadership: 1 year (Preferred) Work Location: In person Work schedule 8 hour shift Monday to Friday Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Employee discount$18 hourly 60d+ agoCustomer Service Representative
24-Hour Hr Process Outsourcing
Call center agent job in Danbury, CT
We are looking for candidates who possess good communication skills, excellent patience, professionalism, a positive attitude daily and average to above average computer skills. Candidates who like to work in dayshift and nightshift are welcome. Essential Functions: Basically, with this position Customer Service/Data Entry/ Clerical work, candidates will be receiving inbound phone calls of customers and enter the acquired data into the system, and your job is done. No selling involved. Required: • Excellent communication skills • Great typing skills Desired Experience: • Any related experience Required Education: • At least HS graduate Further details will be discussed after application. Additional Information All your information will be kept confidential according to EEO guidelines.$30k-38k yearly est. 1d agoVirtual Customer Service Representative
Meron Financial Agency
Call center agent job in Danbury, CT
Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.$30k-38k yearly est. 11d agoCall Center Agent
Spire Orthopedic Partners
Call center agent job in Poughkeepsie, NY
Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Responsibilities/Duties: * Greet all patients and office guests via telephone. * Schedule and/or Coordinate scheduling for all patients/clients calling for all orthopedic, pain management, radiology and strive to provide a one call resolution. * Enter patient demographics and insurance information to allow for pre-appointment verification. * Verify eligibility for all scheduled appointments and determine deductible payment requirements. * Inform patients appropriately about insurance coverage, in network vs. out of network benefits with regards to scheduling an appointment at OADC. * Address patient balances at time of scheduling, transfer/refer patient to finance department for payment arrangement or to review account balance. * Review required authorizations in system for appointments and/or educate patient of insurance guidelines for coverage. * Coordinate rescheduling of appointments cancelled by the practice. * Notate cancelled or rescheduled appointments. * Transfer calls to appropriate department based on patients' needs. * Communicate with all departments effectively and efficiently to minimize wait times while providing high quality customer service. * Assist patients and/or family members with any requests * Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration. * Review Call reminder reports daily and remove cancelled appointments. * Contribute to the teams' monthly service goals * All other duties as assigned by the manager$32k-44k yearly est. 16d agoCall Center Operator (Bilingual)
Cornerstone Family Healthcare
Call center agent job in Newburgh, NY
Full-time Description Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $17.00 per hour PLUS Monthly incentives available WORK LOCATION(S): Newburgh, NY STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. Makes appointments for new and existing patients using the practice management system template. Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. Provides back-up support for patient registration as requested by management. Attends monthly departmental meetings. Handles other duties as assigned. Requirements Bilingual: Fluent in Spanish High School Diploma or High School Equivalency Diploma For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks. Salary Description $17.00$17 hourly 60d+ ago
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Learn more about call center agent jobs
How much does a call center agent earn in Poughkeepsie, NY?
The average call center agent in Poughkeepsie, NY earns between $27,000 and $51,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Poughkeepsie, NY
$37,000
What are the biggest employers of Call Center Agents in Poughkeepsie, NY?
The biggest employers of Call Center Agents in Poughkeepsie, NY are:
- Spire Orthopedic Partners
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