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Call center agent jobs in Summit, MI

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  • Customer Service Representative (Part-Time)

    Dayton Freight 4.6company rating

    Call center agent job in Jackson, MI

    ***Shift available: 2:30 PM - 8:00 PM*** Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Benefits Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities ***Morning and Evening Shifts available***
    $33k-39k yearly est. Auto-Apply 60d+ ago
  • 2nd Shift Bilingual (English/Spanish) Call Center Agent

    Ambs Call Center

    Call center agent job in Jackson, MI

    Job DescriptionSalary: Up to $20.95 per hour + Benefits Do you like helping others? If so, this job might be for you! Were a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, youll be helping people from all walks of life across a variety of industries with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $20.95 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance Earned sick Time QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.
    $21 hourly 3d ago
  • Outbound Engagement Specialist

    Lake Trust Credit Union 4.1company rating

    Call center agent job in Brighton, MI

    Hybrid Schedule - 3 days in office in Brighton, MI, 2 days remote available More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration What You'll Do In this role, you will be responsible for generating new business and building strong relationships with current members and potential members. This team member will conduct outbound prospecting to uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. Our ideal candidate is a dynamic with a passion for delivering exceptional member service * Utilize GUIDE to make outbound calls to current members and potential members on products and services. * Actively engage with current members on service or sales requests. * Maintain detailed records of interactions and progress using our core systems * Proactively seeking new business opportunities and fostering relationships with members * Making 30-40 outbound calls per day supporting our members' financial wellbeing. * Following up on calls, emails, chats and SMS for member finical wellbeing. * Using GUIDE overcomes objections by understanding the members' needs. What You'll Bring * 2+ years of sales experience required * 2+ years of experience in a Call Center environment required * Proficient in navigating multiple browser tabs and troubleshooting computer issues * Professional and personable attitude * Energetic, enthusiastic, outgoing personality What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.
    $45k-56k yearly est. 7d ago
  • Customer Service Agent, Warehouse

    DSV Road Transport 4.5company rating

    Call center agent job in Belleville, MI

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Belleville, 42211 Van Born Rd. Suite 1100 Division: Air & Sea Job Posting Title: Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Duties and Responsibilities * Respond promptly and professionally to customer inquiries via phone, email, or in-person visits. * Provide accurate information regarding order status, inventory availability, and shipping schedules. * Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. * Collaborate with internal teams to address customer issues effectively. * Assist customers with placing orders, tracking shipments, and processing returns or exchanges. * Ensure orders are accurately entered into the system and fulfilled according to customer specifications. * Maintain accurate records of customer interactions, transactions, and inquiries. * Generate reports and summaries as needed to track customer service metrics and performance. * Identify root causes of customer issues and implement solutions to prevent recurrence. * Proactively address potential problems to ensure a seamless customer experience. * Develop a deep understanding of DSV's warehouse services, capabilities, and offerings. * Educate customers on product features, benefits, and value propositions. * Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests. * Communicate customer feedback and insights to relevant stakeholders for continuous improvement. * Strive to exceed customer expectations by delivering exceptional service and building strong relationships. * Solicit feedback from customers and implement enhancements to improve overall satisfaction. Educational background / Work experience * Some college coursework or a degree in business administration, logistics, or a related field is preferred. * 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry. * Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous. Skills & Competencies * Strong interpersonal and communication skills, both verbal and written. * Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. * Problem-solving and conflict resolution skills. * Attention to detail and accuracy in data entry and record-keeping. * Familiarity with Microsoft Office suite (Word, Excel, Outlook). Preferred Qualifications * Experience in warehouse or logistics operations. * Knowledge of transportation and supply chain management concepts. * Certification or training in customer service or related areas. Language skills * Fluent in English (oral and written) Computer Literacy * Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software. * Familiarity with Microsoft Office suite and other business software applications. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $17.00 - $22.75 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $17-22.8 hourly Easy Apply 19d ago
  • Customer Service Rep

    Kalitta Air, LLC 4.3company rating

    Call center agent job in Ypsilanti, MI

    Job Title: Customer Service Rep Department: Ground Services Reports To: Manager, Ground Services This position interacts with customers and vendors in a courteous, efficient, friendly and professional manner. The customer service position will work a day shift; however, may occasionally be expected to work irregular shift or extended hours on weekends and holidays . This position directly reports to the Manager of Ground Services within the Operations Control Center (OCC) in Ypsilanti, MI. ESSENTIAL DUTIES AND RESPONSIBILITIES: Duties and responsibilities include, but are not limited to: Assists customers in tracing cargo via telephone and email Connects with the accounting department on flight or charter information that references Air Waybill numbers Acts as a liaison between customers and the sales team to help determine when the cargo has departed, arrived and booking Communicates with warehouse entities to locate and track customer's cargo shipment prior to the flights departure and after the flights arrival Assists with the ground services manager and ground services assistant manager on additional special projects Provides support to the claims analysts by collecting of information needed for validating or refuting cargo claims Connects with ground services team for possible support EDUCATION and/or EXPERIENCE: High school diploma or GED required. College coursework or degree is strongly preferred. 0-3 years' of related customer service experience. General understanding or knowledge of the cargo airline industry. LANGUAGE SKILLS Ability to read, write and understand spoken and written English. Proficient in Spanish or Mandarin strongly preferred. TRAVEL REQUIREMENTS: The customer service position will require occasional travel. WORK ENVIRONMENT: Employee will perform duties in an office environment with heating and cooling. The noise level in the work environment is usually moderate. ACCOMMODATIONS: If you need reasonable accommodation for the online application process due to a disability, please call **************. Please include your contact information and details about posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned. **Must be authorized to work in the United States.
    $25k-32k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Freedom Motors USA

    Call center agent job in Battle Creek, MI

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we focus on providing customized options for the unique needs of our customers. Freedom Motors USA is seeking a full-time, on-site, Call Center Representative responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships. Regular schedule is Monday - Friday 9am - 6pm but must have availability for rotating weekend coverage! What you'll do: Respond to inbound sales inquiries via phone, email, and live chat. Make outbound calls to potential customers to generate new leads and sales opportunities. Create and maintain long-lasting relationships with customers. Qualify leads based on customer needs, budget, and timeline. Follow up with leads and maintain regular communication to move them through the sales funnel. Maintain accurate records of customer interactions and sales activities in the CRM system. Verify and update existing customer information. Identify and escalate priority issues. Document call information according to standard operating procedures. Route calls as appropriate and per standard operating procedure. Complete daily tasks by the end of each business day. Consistently meet or exceed daily, weekly and monthly metric goals. Collaborate with the sales team to ensure a seamless customer experience. What you'll need: Bachelor's Degree required. Excellent verbal communication and interpersonal skills and ability to work independently as well as collaboratively in a team environment. Strong time-management skills, multi-tasking, and pride in providing the highest levels of customer service in a fast-paced and results-driven environment. Demonstrated initiative, willingness to take on greater challenges, and highly self-motivated and proactive. Strong computer skills and exceptional verbal and written communication skills. Ability to maintain a professional and positive attitude at all times. This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing. Compensation: $20.35 per hour Why Freedom Motors USA? When you join Freedom Motors USA you do more than simply switch companies to advance your career. You become part of the Freedom Family, a team of talented and driven individuals fueled by our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles!
    $20.4 hourly Auto-Apply 60d+ ago
  • Call Center Representative

    Cgc Water

    Call center agent job in Howell, MI

    We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: ***************************** To achieve this, we need top-tier team members who can dominate the field. Who You Are: You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule. Key Responsibilities: Customer service interaction Manage incoming calls to identify, assess, and meet the diverse needs of our customers Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc Keep accurate records of customer interactions Follow established department procedures, guidelines, and policies Serving our external and internal customers with urgency and grace Skills and experience we are looking for: Proven customer service experience Strong phone contact handling Generating sales appointments Communication experience Bilingual (Spanish) is helpful Active listening skills Solid computer/typing skills Familiarity with MS Office A heart to serve a variety of personalities and (potentially difficult) circumstances Ability to multi-task Ability to Prioritize Manage time effectively Willingness to go the extra mile when engaging customers A "Get It Done" Mentality We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Drive a Culture of Accountability & Winning Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day. Track & Dominate Your Scorecard Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities Mentor & Uplift Others Around You Push others to be better. Support our teammates and help create a culture of continuous growth and leading Lifelong Learner & Growth-Minded You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge What We Offer: Competitive pay structure Career Growth Opportunities- we promote from within! Take home vehicle A Highly Competitive, High-Energy Culture- you will be surrounded by A-players. Best-in-Class Training & Coaching- we invest in your success. Industry-Leading Products & Services Ready to drive our business to new levels? If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you. Apply Now! Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable
    $27k-35k yearly est. 9d ago
  • Call Center Representative

    CGC Water

    Call center agent job in Howell, MI

    We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: ***************************** To achieve this, we need top-tier team members who can dominate the field. Who You Are: You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule. Key Responsibilities: Customer service interaction * Manage incoming calls to identify, assess, and meet the diverse needs of our customers * Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc * Keep accurate records of customer interactions * Follow established department procedures, guidelines, and policies * Serving our external and internal customers with urgency and grace * * Skills and experience we are looking for: Proven customer service experience Strong phone contact handling Generating sales appointments Communication experience Bilingual (Spanish) is helpful Active listening skills Solid computer/typing skills Familiarity with MS Office A heart to serve a variety of personalities and (potentially difficult) circumstances Ability to multi-task Ability to Prioritize Manage time effectively Willingness to go the extra mile when engaging customers A "Get It Done" Mentality * We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Drive a Culture of Accountability & Winning * Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day. Track & Dominate Your Scorecard * Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities Mentor & Uplift Others Around You * Push others to be better. Support our teammates and help create a culture of continuous growth and leading Lifelong Learner & Growth-Minded * You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge What We Offer: Competitive pay structure Career Growth Opportunities- we promote from within! Take home vehicle A Highly Competitive, High-Energy Culture- you will be surrounded by A-players. Best-in-Class Training & Coaching- we invest in your success. Industry-Leading Products & Services Ready to drive our business to new levels? If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you. Apply Now! Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable
    $27k-35k yearly est. 9d ago
  • Call Center Representative - Physical Therapy Clinic

    North Lake Physical Therapy

    Call center agent job in Brighton, MI

    Employment Type: Full-Time / Part-Time Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you! 🏥 About Us: We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care. Job Description 📋 Key Responsibilities: Answer incoming phone calls in a courteous, professional manner Schedule, confirm, and reschedule patient appointments Provide information about our services, therapists, and clinic policies Verify insurance coverage and collect necessary patient details Assist with appointment reminders, follow-ups, and general inquiries Accurately enter and update patient information in the scheduling system Communicate effectively with clinical staff to ensure smooth workflow Qualifications Previous experience in a medical call center or healthcare office (preferred but not required) Excellent verbal communication and customer service skills Strong attention to detail and ability to multitask Familiarity with medical terminology and insurance verification is a plus Proficient with computers, scheduling software, and basic office tools Bilingual (English/Spanish) a plus Additional Information Competitive pay and growth opportunities Supportive and collaborative team environment On-the-job training and development Health benefits (for eligible employees) Meaningful work helping people improve their quality of life
    $27k-35k yearly est. 9h ago
  • Call Center Representative - Physical Therapy Clinic

    Plymouth Physical Therapy Specialists

    Call center agent job in Brighton, MI

    Employment Type: Full-Time / Part-Time Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you! About Us: We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care. Job Description Key Responsibilities: Answer incoming phone calls in a courteous, professional manner Schedule, confirm, and reschedule patient appointments Provide information about our services, therapists, and clinic policies Verify insurance coverage and collect necessary patient details Assist with appointment reminders, follow-ups, and general inquiries Accurately enter and update patient information in the scheduling system Communicate effectively with clinical staff to ensure smooth workflow Qualifications Previous experience in a medical call center or healthcare office (preferred but not required) Excellent verbal communication and customer service skills Strong attention to detail and ability to multitask Familiarity with medical terminology and insurance verification is a plus Proficient with computers, scheduling software, and basic office tools Bilingual (English/Spanish) a plus Additional Information Competitive pay and growth opportunities Supportive and collaborative team environment On-the-job training and development Health benefits (for eligible employees) Meaningful work helping people improve their quality of life
    $27k-35k yearly est. 11d ago
  • Customer Relationship Management Representative I/II

    Metallus

    Call center agent job in Canton, MI

    Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities * Order Management * Process PO changes initiated by the customer with high-level of data integrity. * Perform contract validation * Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales) * Create and maintain in a positive relationship with our customers * Customer and Contact Data management * Customer contract, forecast and product line awareness * New opportunity processing / process inquiries along with inquiry assessment * Communicate re-promises, dispo, shortages and overages to customer * Provide accurate sales forecasts * Enter short term (this week & next) customer ship schedules into SAP * Shipment availability & release * Customer Service Interface - portal training, leads, call reports * Initiate continuous improvement * Participate in SOX audits as appropriate * May be required to provide data to management and provide information for KPIs as needed. * Communicate customer volume requirements timely and bring deviations to attention of DP * Lead continuous improvement efforts * Resource on IT projects that impact to our area * Train the team on changes that impact our area * Update training documents as appropriate Technical Skills * Problem solving skills that lead to continuous improvement of processes and procedures. * Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc. * Strong communication skills. * SAP experience preferred Minimum Qualifications * High School Diploma or GED with at least 2 years of customer service experience or related Preferred Qualifications * High School Diploma or GED with at least 4 years of customer service experience or related * Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
    $33k-51k yearly est. 30d ago
  • Call Center Representative **Earn Up to $19.00/hour**

    Feldman Chevrolet of Lansing

    Call center agent job in Lansing, MI

    Join Our Growing Team at Feldman Automotive Group! At Feldman Automotive Group, we are dedicated to fostering growth and success for our team members. With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey! We are seeking dynamic individuals eager to take their careers to the next level and grow with us. Unlimited opportunities for advancement await those ready to succeed in a fast-paced, supportive environment. If you love working with new technologies and innovative products, we have the perfect opportunity for you to join our Service Call Center team. This is a great starting point for a career in retail automotive and an excellent way to familiarize yourself with the entire dealership experience. Please note: This is NOT a remote-based position. Core Values Honesty and Integrity Respectful Fanatical Attention to Detail Team Player Fun & Enthusiastic Benefits Medical, Dental, & Vision Insurance Life Insurance and AD&D 401(k) Plan Critical Illness & Accident Insurance Short and Long-Term Disability Paid Time Off Responsibilities: Answer customer calls and follow up on service appointments Utilize multiple systems to retrieve customer information while on the call Be comfortable in a tech-savvy, fast-paced environment requiring multi-tasking Respond to phone, internet, and live chat inquiries using scripts and templates Provide customers with initial service information & direct them to the service department Follow up on leads that are not ready to make an appointment or have missed one Participate in team and process development sessions, maintaining positive relationships with teammates, service team, and dealership management Utilize CRM tracking systems daily Requirements Requirements: Experience in an office-based work environment is beneficial Call-heavy role experience is highly preferred! Strong computer skills and the ability to multi-task in a tech-savvy environment Excellent verbal and written communication skills Team player attitude with a positive demeanor Prompt, courteous, and professional at all times Enthusiastic personality with a drive to succeed Willingness to submit to a pre-employment background check & drug screen Ready to take the next step in your career? Apply today and join a team that supports your growth and success! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call center agent job in Ann Arbor, MI

    Replies within 24 hours Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17 - $20 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $17-20 hourly Auto-Apply 60d+ ago
  • Plumbing Customer Service Representative

    Etna Supply 3.1company rating

    Call center agent job in Lansing, MI

    Job Description Are you driven to provide exceptional service to customers? Do you have working knowledge of the Plumbing industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation package including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end Meet or exceed the expectations of our customers by providing a positive customer experience. Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity. Communicate with customers, outside sales representatives, and vendors by phone and email. Support outside sales representatives by entering orders and accessing customer and product information. Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs. Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements. Turn in proper documents for submittal requests in a timely manner Receive and process orders for product, following company SOP's. Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required. Create job files and organize paperwork as needed. Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise. Train others regarding department material applications and limitations. Coordinate shipping of orders and materials required with various departments. Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed. Back up warehouse and counter as needed. Communicate any/all product and vendor opportunities to sales leadership for review. Keep up to date on products and product features available. Attend internal, vendor, and industry trainings and meetings as required. Knowledge, Skills, and Abilities: Working knowledge of products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator. Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume. Education and/or Experience: High School Diploma or equivalent; or One year of related experience and training; or Equivalent combination of experience and education. Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Frequently required to sit; talk and hear; and use fingers. Regularly required to walk and stand, reach, grasp, and handle. Occasionally required to lift and/or move up to 25 pounds. Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. Specific vision abilities required by this job include clear vision at 20 inches or less. We are an Equal Employment Opportunity Employer. M-F 7am-4:30pm
    $28k-35k yearly est. 4d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Call center agent job in Lansing, MI

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 52d ago
  • Customer Service Representative

    Rgbsi 4.7company rating

    Call center agent job in Lansing, MI

    RGBSI, a leader in the engineering services industry, is dedicated to provide highest quality service to our clients and employees. We are proud to be primary partner to top companies in the automotive, aerospace, IT, media & entertainment, sports, energy, and finance industries. Because of our clients' continued growth, we are looking for an energetic professionals who enjoy working with people and to be a partner to leading US companies Job Description Qualifications : Strong communication skills to confidently explain information and converse with customers/clients Organizational skills to effectively process all paperwork/products Self-confidence to take the initiative to approach potential customers/clients Multitasking skills required Must be a team player Knowledge of basic Microsoft Office required. Basic knowledge of materials, i.e. characteristics of metals and plastics Experience Automotive / Aerospace industry background a plus 1-3 years of Customer Service experience required SAP experience a must Qualifications Associates degree or bachelors would be preferred All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-34k yearly est. 9h ago
  • Customer Service Representative - Parts

    Block Imaging 3.2company rating

    Call center agent job in Holt, MI

    We are looking for a Customer Service Representative to join our Parts Sales team and become an integral part of growing the parts business. This CSR will work synergistically with the team to serve our customers. Speed, accuracy and creativity are essential to developing a loyal customer base. Essential Functions and Job Duties: Handle all aspects of customer communication, follow-up and sales transactions for medical imaging parts requests and to grow the parts business. Receive and manage parts requests calls from customers Locate parts from inventory or outside sources Negotiate parts costs with Suppliers Creation of parts quotes for customers Develop creative solutions to resolve problems Initiate follow up calls to ensure customer satisfaction and develop relationships Working respectfully, cooperatively, and professionally with others in the best interest of the company Proactive activities that lead to growing relationships and the parts business overall Handling any other duties as assigned Requirements Role Competencies: Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner Solve problems using initiative and critical thinking skills Ability to work on concurrent projects and ensure timelines are met Capable of building positive working relationships with team members, customers and vendors Ability to be flexible and resolve situations with confidence and mature leadership Team player who will foster communication among teams and share success Cultural Fit: Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values. Education or Relevant Experience: Education: Bachelor's Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred Supervisory Responsibilities: This position requires only self-supervision. Minimum Physical Expectations: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources. Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs. Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs. Physical activity that requires keyboarding, sitting, phone work and filing. Travel Requirements: N/A Work Environment Expectations: Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person's working conditions while performing the job. Physical activity that sometimes requires exposure to loud noises that do not require ear plugs. Physical activity that often requires exposure to machinery. Physical activity that sometimes requires exposure to hazardous materials (MSDS available). Block Imaging Parts & Service is an Equal Opportunity Employer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
    $28k-35k yearly est. 5d ago
  • Customer Service Rep(02634) - 1500 N Wayne St

    Domino's Franchise

    Call center agent job in Angola, IN

    Job Description Friendly, outgoing personality, works well with others in a fast paced environment. Courteous and respectful to customers as well as other employees. Answer phone calls, take orders over the phone or in person, must be at least 16 years old, prepare all Domino's food items, prep, clean. Must have transportation to and from work.
    $28k-36k yearly est. 4d ago
  • Customer Service Representative

    Gardner & White Corp

    Call center agent job in Canton, MI

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers. Job Responsibilities: Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability. Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary. Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments. Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily. Develop a deep understanding of our furniture products, including features, materials, and styles. Stay updated on product inventory, promotions, and sales events to provide accurate information to customers. Other duties as assigned. Supervisory Responsibilities: This position does not have supervisory responsibilities. Work Environment: This job operates in a retail office setting. Requirements Physical Demands: The employee will regularly be standing, walking, bending, Qualifications needed to perform this position: High School diploma or equivalent 1 year of customer service and/or call center experience preferred but not required Strong problem-solving abilities and ability to remain calm under pressure. Friendly and approachable demeanor with a passion for helping others. Ability to multitask and prioritize tasks in a fast-paced environment. Knowledge of furniture products and industry trends is a plus. Strong computer skills and Microsoft Office experience Cash handling and/or accounting experience a plus Position Type/Expected Hours of Work: This is a part-time position working either AM or PM based on the needs of the business.
    $27k-36k yearly est. 19d ago
  • 2nd Shift Bilingual (English/Spanish) Call Center Agent

    Ambs Call Center

    Call center agent job in Jackson, MI

    Do you like helping others? If so, this job might be for you! We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice. Why Work At Ambs Call Center? Click to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $20.95 per hour ADDITIONAL PAY & BENEFITS Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance Earned sick Time QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 25 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.
    $21 hourly 60d+ ago

Learn more about call center agent jobs

How much does a call center agent earn in Summit, MI?

The average call center agent in Summit, MI earns between $25,000 and $50,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Summit, MI

$35,000

What are the biggest employers of Call Center Agents in Summit, MI?

The biggest employers of Call Center Agents in Summit, MI are:
  1. Ambs Call Center
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