Call center agent jobs in Syracuse, NY - 151 jobs

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity. Compensation & Benefits: Competitive pay starting at 17.25 per hour Flight Benefits Company-provided uniforms Daily pay options Paid training 401(k) matching Opportunities for career advancement into leadership roles and other positions within the company Position Overview: As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned. Key Responsibilities: Greet and assist customers promptly, courteously, and professionally both in person and over the phone. Announce incoming and outbound flights clearly and accurately. Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed. Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling. Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors. Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking. Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort. Work independently, manage tasks without direct supervision, and consistently meet service standards. Display a professional and positive image, adhering to company grooming and uniform standards at all times. Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs. Requirements: Must be at least 18 years of age. Must have a high school diploma or equivalent (GED) Strong attention to detail and accuracy in handling transactions, baggage, and flight information. Must be able to read, speak, and understand the English language fluently. Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment. Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone. Proficiency with entry-level computer systems and technology to manage flight information and process transactions. Ability to lift and move items weighing between 50-70 lbs. occasionally. Flexibility to work nights, weekends, and holidays as required by operational needs. Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law. Must successfully complete and pass a pre-employment drug test. Equal Opportunity Employer Statement: GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.

Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

As a Call Center Representative, the incumbent's responsibilities include answering incoming lines (and emails) to the call center for Upstate Connect, Medical Answering, Transfer Center (when a nurse isn't readily available), and the Switchboard. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution, demonstrating excellent customer service and problem solving skills, while assisting customers with medical answering calls, appointment scheduling, class and event registration and general information about programs, providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments, services and providers throughout Upstate Medical University while documenting call activity using information systems. This is an exciting opportunity that offers additional competitive shift differential pay for evening/night and weekends shift coverage. Minimum Qualifications: Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required. Ability to work independently, ability to provide training to new employees, knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience with using Multi-Line phone systems or Call Center phone systems also preferred. Preferred Qualifications: Work Days: Must be available for rotating shifts (Days, Evenings, Nights, Weekends as needed) Message to Applicants: Full time and part time available. This posting is for current and future openings. SUNY Upstate Medical University is always looking for qualified Call Center Representative candidates. Interested candidates can submit their application by clicking "Apply Now". *This posting may cover vacancies at the University Hospital Campus, as well as the Community Hospital Campus. Must be available for rotating shifts (Days, Evenings, Nights, Weekends as needed) Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

Pay Range: $16-19 Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Job Description * Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements: * Microsoft Office proficient * Type 35-45 words per minute * Excellent verbal and written communication skills Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

Customer Rep needs 2+ years experience Customer Rep requires: Onsite Monday-Friday § 10:30-7:00 EST § Two 10-minute breaks and a 30-minute lunch Outbound, inbound calling PC savvy MS Office savvy Call center Customer service Customer Rep duties: Inbound call representative taking calls from regarding lens orders, order status, order tracking, remakes, general customer service inquiries Outbound calls to follow up with, on pending jobs Average of 8 calls an hour

About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: $22.00 per hour Second Shift, Third Shift, & Weekend Shift Differentials Full-time: $500 hiring bonus after 6 months of employment! Part-time: $250 hiring bonus after 6 months of employment! What You ll Do: Be the first line of defense Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America Act fast Verify alarm events and contact appropriate emergency services, clients, or responders within seconds. Stay cool under pressure Assess complex situations quickly and remain calm during high priority situations. Keep accurate records Document alarm activity, calls, and actions taken with precision and professionalism. Support the team Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals. Versatile Prepared and ready to handle inbound and outbound calls and alarms Be adaptable Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties. Who You Are: Cool-headed and calm You re the person others turn to in a crisis. Detail- oriented You notice what others miss. Tech-savvy You re comfortable navigating computer systems and multi-tasking Reliable You show up, stay alert, and handle your shift like a professional Great communicator You can deliver critical information clearly and quickly, both verbally and in documentation. Qualifications You ll Need: Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service Must successfully complete and pass the RRMS New Hire Operations Training Course. Proficient and above average computer knowledge and skills Excellent written and verbal communication skills Successfully clear drug screen and background check to meet industry and security licensing requirements Ability to be licensed in all required areas as defined by RRMS Required to complete the steps necessary to achieve a Department of Defense Secret Clearance. What awaits you at Rapid Response Paid new hire training Shift flexibility (night owls and weekend warriors welcome) Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Additional compensation for special skills, particularly: bilingual in Spanish Paid Vacation and Sick Time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day Join Our Team If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today! Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR3

Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. **Key Responsibilities:** - Provide exceptional customer support to homeowners. - Handle homeowners to assist with locating local service providers. - Manage all customer interactions via inbound/outbound phone, email, and written correspondence. - Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. - Communicate customer facing issues to management and identify areas of opportunity - Collaborate with internal departments to resolve customer opportunities - Actively participate in departmental Excellence initiatives as well as agent certifications **Preferred Qualifications:** - High School Degree/GED - 2+ years of experience in a call center and troubleshooting **Key Qualifications:** - Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) - Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer - Excellent customer service skills - Strong written and oral communication skills - Proficient in MS Office (specifically Word and Excel) - Strong analytical skills, accuracy and attention to detail - Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time - Creative problem-solving skills - Self-starter and well organized, able to multi-task and prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

BioMatrix Specialty Infusion Pharmacy is dedicated to delivering compassionate, high-quality care through timely and reliable medication delivery. As an Enteral Customer Service Representative is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. Schedule: Monday to Friday, 8 am-5 pm EST Location: Syracuse, NY Enteral Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations. This Enteral Customer Service Representative position requires you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment. QUALIFICATION REQUIREMENTS * 1-2 years of customer service experience * Proficient computer skills * Highly organized with the ability to pay attention to detail. * Critical thinker * Solution orientated with the ability to problem solve. * Ability to actively listen. * Excellent communication skills both written and verbally. * Excellent prioritizing and time management skills * Strong interpersonal skills * Comfortable to work in high volume and fast-paced environment. * Displays willingness to multi-task and make quick decisions. * Self-directed, but able to work in a team environment. * Math aptitude QUALIFICATIONS PREFERRED * Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement * Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines * Knowledge of third-party requirements desirable ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Receive, review, and process new patient referrals for enteral therapy services. * Obtain complete and accurate patient demographic, clinical, and insurance information. * Verify insurance benefits, coverage, and financial responsibilities for new and existing patients. * Communicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines. * Coordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment. * Maintain compliance with HIPAA and all regulatory requirements in documentation and communication. * Serve as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution. * Collaborate with Business Development staff to strengthen referral relationships and ensure continuity of care. * Follow up with referral sources and internal departments to ensure documentation accuracy and completeness. * Update patient records, authorizations, and order changes in the system promptly. * Support ongoing quality assurance initiatives and contribute to process improvement efforts. OTHER FUNCTIONS & RESPONSIBILITIES * Participation in membership in professional societies and organizations. * Ability to prioritize and handle multiple tasks and projects concurrently. * Must have scheduling flexibility and be able to work overtime and on-call coverage. * Overnight travel on occasion by car, airplane and train. * Careful attention to detail. * Performs related duties as requested. * Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS * Strong working knowledge of medical terminology, particularly related to enteral therapy and nutrition services * Understanding of insurance processes, including verification, authorizations, and billing procedures * Ability to maintain patient confidentiality in compliance with HIPAA and company policy * Exceptional customer service and interpersonal communication skills * Ability to multitask effectively and manage competing priorities in a dynamic environment * Strong problem-solving, decision-making, and conflict-resolution skills * High level of accuracy and attention to detail in data entry and documentation * Excellent written and verbal communication skills, with professional phone etiquette * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software systems * Ability to work independently while contributing to a collaborative team environment * Demonstrates empathy, patience, and professionalism when interacting with patients and healthcare professionals PHYSICAL DEMANDS AND WORK ENVIRONMENT * This position requires frequent standing and occasional sitting with occasional walking, kneeling or stooping. * This position requires the use of hands to fingers, handle or feel objects and the ability to reach with hands and arms. * This position requires constant talking and listening * Specific vision abilities required by this job include close vision and the ability to adjust focus. * This position must occasionally lift and/or move up to 25 pounds * Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at ************************* or ************ x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER * Will participate in legal and ethical compliance training each year. * Will consistently behave in compliance with the BioMatrix legal and ethical policies and procedures. * Will abide by the policies of BioMatrix as set forth in the Compliance Manual. * Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity. Essential Functions * Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, "Thank you for banking with Pathfinder Bank." While maintaining confidentiality of all customer records and documents. * Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work. * Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management. * Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy. * Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them. * Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management. * Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings. Requirements * High school diploma or equivalent * At least one year customer service experience * 1-3 years banking experience or cash handling experience * Professional in appearance and conduct * Intermediate computer skills (Microsoft Office and Outlook) * Basic mathematical functions * Ability to work as part of a team and assist other team members * Ability to adapt to change * Attention to detail and quality of work * Ability to multi-task * Positive attitude

Customer Service Representative (Outreach) Duration: 6 months (temp to perm) Working Schedule: Monday to Friday (8hrs/day - 40hrs/week) Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible) JOB RESPONSIBILITIES: Conduct one-on-one and group outreach presentations to recipients and community members. Present program education and enrollment options to recipients. Present managed care options to recipients and assist them in using their health care and dental plans. Maintain positive relationships with county staff, state agencies, community groups and recipients. Complete direct data entry into designated internal automated systems in accordance with project policies and procedures. Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time). Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed. Assist other Outreach Counselors and other team members with management and completion of daily duties. Minimum Requirements: High School diploma / GED 2 professional references (must be supervisor / manager with their active numbers or email) Open to travel within the county

The incumbent must present a positive and helpful image to all callers and perform a wide variety of call center services to assist patients, and internal/external callers. Also the incumbent should be proficient with multiple software programs for sending messages, call processing and documentation. Minimum Qualifications: Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required. Preferred Qualifications: Knowledge of Medical Terminology, Hands on experience using Multi-line Phone Systems or Call Center Phone System and Bilingual Skills (English/Spanish) preferred. Work Days: 1445-2315 rotating weekends and holidays Message to Applicants: Recruitment Office: Human Resources

Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time On-site work required in Rome, NY is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

BioMatrix Specialty Infusion Pharmacy is dedicated to delivering compassionate, high-quality care through timely and reliable medication delivery. As an Enteral Customer Service Representative is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. Schedule: Monday to Friday, 8 am-5 pm EST Location: Syracuse, NY Enteral Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations. This Enteral Customer Service Representative position requires you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment. QUALIFICATION REQUIREMENTS 1-2 years of customer service experience Proficient computer skills Highly organized with the ability to pay attention to detail. Critical thinker Solution orientated with the ability to problem solve. Ability to actively listen. Excellent communication skills both written and verbally. Excellent prioritizing and time management skills Strong interpersonal skills Comfortable to work in high volume and fast-paced environment. Displays willingness to multi-task and make quick decisions. Self-directed, but able to work in a team environment. Math aptitude QUALIFICATIONS PREFERRED Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines Knowledge of third-party requirements desirable ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Receive, review, and process new patient referrals for enteral therapy services. Obtain complete and accurate patient demographic, clinical, and insurance information. Verify insurance benefits, coverage, and financial responsibilities for new and existing patients. Communicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines. Coordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment. Maintain compliance with HIPAA and all regulatory requirements in documentation and communication. Serve as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution. Collaborate with Business Development staff to strengthen referral relationships and ensure continuity of care. Follow up with referral sources and internal departments to ensure documentation accuracy and completeness. Update patient records, authorizations, and order changes in the system promptly. Support ongoing quality assurance initiatives and contribute to process improvement efforts. OTHER FUNCTIONS & RESPONSIBILITIES Participation in membership in professional societies and organizations. Ability to prioritize and handle multiple tasks and projects concurrently. Must have scheduling flexibility and be able to work overtime and on-call coverage. Overnight travel on occasion by car, airplane and train. Careful attention to detail. Performs related duties as requested. Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS Strong working knowledge of medical terminology, particularly related to enteral therapy and nutrition services Understanding of insurance processes, including verification, authorizations, and billing procedures Ability to maintain patient confidentiality in compliance with HIPAA and company policy Exceptional customer service and interpersonal communication skills Ability to multitask effectively and manage competing priorities in a dynamic environment Strong problem-solving, decision-making, and conflict-resolution skills High level of accuracy and attention to detail in data entry and documentation Excellent written and verbal communication skills, with professional phone etiquette Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software systems Ability to work independently while contributing to a collaborative team environment Demonstrates empathy, patience, and professionalism when interacting with patients and healthcare professionals PHYSICAL DEMANDS AND WORK ENVIRONMENT This position requires frequent standing and occasional sitting with occasional walking, kneeling or stooping. This position requires the use of hands to fingers, handle or feel objects and the ability to reach with hands and arms. This position requires constant talking and listening Specific vision abilities required by this job include close vision and the ability to adjust focus. This position must occasionally lift and/or move up to 25 pounds Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at ************************* or ************ x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER Will participate in legal and ethical compliance training each year. Will consistently behave in compliance with the BioMatrix legal and ethical policies and procedures. Will abide by the policies of BioMatrix as set forth in the Compliance Manual. Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionHere at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit.Benefits:401(k)401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You'll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service. What we need from you is: * A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions. * Strong communication skills, with the ability to clearly guide customers verbally and in writing. * Excellent listening skills and the ability to multitask in a fast-paced call center environment. * The ability to troubleshoot and proactively resolve escalated customer concerns. * A collaborative mindset to support fellow team members and advocate for customer needs. * Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am-6:00pm. We can't wait to get to know you! Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Full-time Description At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Float Customer Service Representative (CSR) is the primary point of contact for bank customers throughout our branch locations. The objective of the Float CSR is to perform daily transactions for customers in various branches, while providing efficient and quality customer service. Additionally, as the primary point of contact, it is necessary for the Float CSR to create opportunities for cross-selling the bank's products and services in order to meet customer needs and grow the bank. Essential Functions Travel to branches as needed to provide and maintain excellent customer service to all bank customers. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquires to management. Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance. Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record. Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them. Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, branch capture, and preparing courier bags for transit. Performs various clerical duties including answering phone, typing, filing and preparing check orders. Ensure compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents. Requirements At least one year Customer Service Experience I-3 years banking experience or cash handling experience Be professional in appearance and conduct Intermediate computer skills (Microsoft Office and Outlook) Perform basic mathematical functions Ability to work as part of a team and assist other team members Ability to adapt to change Attention to detail and ability to multi task Ability to pay attention to detail and quality of work Positive attitude High school graduate or equivalent Salary Description $17.00 - $21.00 Hourly

At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Float Customer Service Representative (CSR) is the primary point of contact for bank customers throughout our branch locations. The objective of the Float CSR is to perform daily transactions for customers in various branches, while providing efficient and quality customer service. Additionally, as the primary point of contact, it is necessary for the Float CSR to create opportunities for cross-selling the bank's products and services in order to meet customer needs and grow the bank. Essential Functions * Travel to branches as needed to provide and maintain excellent customer service to all bank customers. * Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquires to management. * Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance. * Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record. * Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them. * Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, branch capture, and preparing courier bags for transit. * Performs various clerical duties including answering phone, typing, filing and preparing check orders. * Ensure compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents. Requirements * At least one year Customer Service Experience * I-3 years banking experience or cash handling experience * Be professional in appearance and conduct * Intermediate computer skills (Microsoft Office and Outlook) * Perform basic mathematical functions * Ability to work as part of a team and assist other team members * Ability to adapt to change * Attention to detail and ability to multi task * Ability to pay attention to detail and quality of work * Positive attitude * High school graduate or equivalent