Call center agent jobs in Twin Falls, ID

Job DescriptionDescription: Join Our Inside Sales Center as a Call Center Agent At Renewal by Andersen, we don't just lead the window industry - we dominate it. We're not just talking about it; Forbes named us one of the best employers for women in 2023, and Newsweek called us one of America's greatest workplaces. We're expanding fast and looking for game-changers like you to join our unstoppable team. About Us: At Renewal by Andersen, a division of Andersen Windows, we're transforming the home improvement industry. Founded in 1903, Andersen Windows is the world's largest and most recognized brand in window and door systems. Our mission is to deliver an unparalleled window and door replacement experience for homeowners. Why This Role Is Perfect for Sales Professionals: Join our dynamic Inside Sales team and play a crucial role in driving our company's growth! This is a fantastic opportunity for motivated sales professionals who excel in a fast-paced environment and thrive on achieving (or exceeding) goals. As a fulltime in office position, you will enjoy the fun and dynamic culture within the Inside Sales Center (ISC), with ample support from your dedicated coaches and leaders. Why You'll Love It Here: Competitive Pay: $20 hourly PLUS an uncapped bonus. Sky's the limit! Our incentive structure is uncapped, and performance based. Top-Notch Training: Kickstart your journey with intensive, personalized training so you're set up for success out the gate. Epic Environment: Work in-office at our new Boise, ID office with a team that's as driven as you are. Current Schedule Range: Mon-Fri 8AM-8PM MST and Saturdays 9:45am-6pm MST. (Schedule subject to change). Perks & Benefits: Comprehensive Benefits: Health, dental, vision, life insurance, and a 401k with employer match. We've got you covered. Fun & Competitive: Jump into sales contests, enjoy PTO, and celebrate paid holidays - including a flex holiday of your choice. Culture of Excellence: Thrive in an epic corporate culture that values and supports every single team member. Primary Responsibilities: High-Energy Sales Calls: Reach out to up to 30 homeowners per hour and manage a high volume of outbound calls from potential customers with some inbound call taking and digital outreach. Precision and Organization: Accurately document and track appointments to ensure seamless customer interactions and follow-up. Teamwork: Demonstrates positivity and inclusivity to contribute in a meaningful way for the betterment of the team. What We're Looking For: Customer Service Focused Individuals: We love to see a strong background in customer service with the openness to learn and grow in a sales field. Bilingual Skills: A big plus, but not required. Sales-Driven Attitude: Metrics-driven with a strong sales mindset. Join us, and let's make magic happen. Apply today and become a vital part of a team that's all about growth, success, and achieving the extraordinary. #MARKETING Requirements:

DIAMOND RESORTS™ OFFERS: Competitive Compensation Outstanding Benefits (Medical, Dental, 401K w/ Company Matching) Resort Privilege Program (eligibility for travel discounts) Industry Leading Training Program Real Opportunities for Growth! Job Description Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights, weekends and holidays. Apply now at diamondresorts.com/careers Use Job Number CC-00010E to Search for Club Agent JOB SUMMARY Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club , achieving all related metrics and answering general account questions for all members of THE Club . ESSENTIAL JOB FUNCTIONS Serves as overall point of contact for member's account information. Creates, modifies, and cancels resort reservations and exchanges. Processes member account/reservation payments. Updates member account information. Educates members on benefits of THE Club . Completes detailed notes in comments area of member account after each interaction. Researches and resolves concerns and questions raised by members. Provides information to members as it relates to their account. Maintains expected reservation productivity including inbound and outbound reservations. Meets or exceeds required departmental expectations to be eligible for incentive programs. Identifies multiple membership products and services. Upsells and books tours for prospective and current owners. Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members. Handles blended inbound and outbound calls. Upsells various products for THE Club . Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. . Qualifications EDUCATION · High school diploma or equivalent EXPERIENCE · A minimum of (1) year of experience in the customer service and/or call center field required. LICENSES & CERTIFICATIONS · Timeshare Sales License required Additional Information Apply now at diamondresorts.com/careers Search CC-00010E for Platinum Agent I Link: ***************************************************************************

Full-time Description Join Our Inside Sales Center as a Call Center Agent At Renewal by Andersen, we don't just lead the window industry - we dominate it. We're not just talking about it; Forbes named us one of the best employers for women in 2023, and Newsweek called us one of America's greatest workplaces. We're expanding fast and looking for game-changers like you to join our unstoppable team. About Us: At Renewal by Andersen, a division of Andersen Windows, we're transforming the home improvement industry. Founded in 1903, Andersen Windows is the world's largest and most recognized brand in window and door systems. Our mission is to deliver an unparalleled window and door replacement experience for homeowners. Why This Role Is Perfect for Sales Professionals: Join our dynamic Inside Sales team and play a crucial role in driving our company's growth! This is a fantastic opportunity for motivated sales professionals who excel in a fast-paced environment and thrive on achieving (or exceeding) goals. As a fulltime in office position, you will enjoy the fun and dynamic culture within the Inside Sales Center (ISC), with ample support from your dedicated coaches and leaders. Why You'll Love It Here: Competitive Pay: $20 hourly PLUS an uncapped bonus. Sky's the limit! Our incentive structure is uncapped, and performance based. Top-Notch Training: Kickstart your journey with intensive, personalized training so you're set up for success out the gate. Epic Environment: Work in-office at our new Boise, ID office with a team that's as driven as you are. Current Schedule Range: Mon-Fri 8AM-8PM MST and Saturdays 9:45am-6pm MST. (Schedule subject to change). Perks Fun & Competitive: Jump into sales contests, enjoy PTO, and celebrate paid holidays - including a flex holiday of your choice. Culture of Excellence: Thrive in an epic corporate culture that values and supports every single team member. What We Offer Medical, dental and vision insurance Life and Accidental Death & Dismemberment (AD&D) Insurance Disability Insurance Identity Theft Protection Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 401K PTO / Sick Time 8 Paid Holidays plus 1 Flex Holiday Discount on our windows and doors Employee discounts on travel, apparel, electronics, restaurants and more! Primary Responsibilities: High-Energy Sales Calls: Reach out to up to 30 homeowners per hour and manage a high volume of outbound calls from potential customers with some inbound call taking and digital outreach. Precision and Organization: Accurately document and track appointments to ensure seamless customer interactions and follow-up. Teamwork: Demonstrates positivity and inclusivity to contribute in a meaningful way for the betterment of the team. What We're Looking For: Customer Service Focused Individuals: We love to see a strong background in customer service with the openness to learn and grow in a sales field. Bilingual Skills: A big plus, but not required. Sales-Driven Attitude: Metrics-driven with a strong sales mindset. Join us, and let's make magic happen. Apply today and become a vital part of a team that's all about growth, success, and achieving the extraordinary. #MARKETING Salary Description $20/hourly plus bonus

What You'll Do: Promote and sell mini-vacation packages across various resort locations, following company telemarketing guidelines. Share accurate and engaging information about Hilton Grand Vacations resorts, partner accommodations, current promotions, and premium offers. Provide every guest with respectful, courteous, and professional service. Why Join Us? Because it's "Where you belong"! Hourly pay + commission opportunities (Top performers can earn $85,000+ annually) Comprehensive paid training over 30 days (Monday-Friday, 8:00 AM - 4:00 PM) Flexible full-time shifts: Morning Shift: 7:30 AM - 3:00 PM & Midday Shift: 10:30 AM - 6:00 PM Saturdays may be required based on business needs; Sundays are always off. Day-One Benefits: Health & wellness coverage, 401(k) with company match, Tuition reimbursement, Hilton hotel discounts worldwide and Recognition programs & career advancement opportunities. What are we looking for? High school diploma or equivalent At least 1 year of sales and customer service experience. Tele-sales experience preferred Proficient in establishing rapport and conveying value Strong typing skills and computer proficiency A warm, outgoing personality and genuine passion for encouraging others toward making vacation ownership a reality It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: A timeshare background is a plus Prior experience in an Inbound or Outbound Sales Call Center environment We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pacific Links International provides golfers with a premium golf experience through an innovative membership structure that offers access to the finest collection of high-quality member and affiliated golf clubs in the world. If you are fluent in Mandarin as well as English , Pacific Links International would like you to apply for our call center! Be the primary telephone contact for our clients whenever they need to make, change or inquire on golf course reservations at any one of the company's courses throughout the world. This position also serves as an information resource for clients needing general information on Pacific Links International golf courses and facilities throughout the world. Qualifications Candidates must have strong customer service skills and be bi-lingual , speaking both English and Mandarin . Previous experience with VIP or concierge services or making travel arrangements is preferred. Additional Information This job posting no way implies that these are the only duties to be performed by the employee filling this position. For a complete list of job requirements, please see the Job Description for this p osition. Each employee will be required to comply with any other job-related instructions and to perform any other job-related duties requested by his/her supervisor. Please no phone calls for this position. Applications will be processed once the on-line application and resume are both received. Job offer will be made to viable candidate conditional upon a successful pre-employment background screening and drug test. Pacific Links Hawaii is an Equal Opportunity Employer.

Pay: $16.28/hr with an additional $2/hr Hours Worked Incentive (HWI)* Hours of Operation: 7 days a week 5:00AM-9:00PM PST. Full Time Schedule: 40 hours per week with OT based on business needs and can fall anywhere within hours of operation. Work Location: 200 W Hanley Ave. Coeur d'Alene, Idaho 83814 Onsite/ Hybrid opportunity: Onsite first 30 days of production minimum, then Hybrid 3 days a week onsite, 2 days a week at home: based on attendance and performance. Boost Infinite Voice Agent Position Overview: Boost Wireless is now building a cutting-edge 5G network to revolutionize wireless services. Our goal is to challenge established carriers and drive innovation, relying on dedicated individuals who share our passion. Our wireless teams shape the future. We seek individuals with boundless energy, intelligence, and a commitment to excellence to join our exciting journey. The opportunity to be part of our story is here. We are INSPIRO! Boost Wireless Support Team Members provide quality technical and customer service support, ensuring customer satisfaction. Responsibilities include resolving inquiries efficiently, assisting with billing and payments, analyzing call trends for improvement, communicating product value, and offering solutions to customer needs and technical challenges. Perks and Benefits: $2/hr Hours Worked Incentive available up to Tier 3 (must work 72 hours in a pay period to be eligible). $500 Joining Bonus: $100 paycheck after 30 days, $100 paycheck after 60 days, $300 paycheck after 90 days of continuous employment. Paid Onsite Training, Competitive wages based on position. Full-Time 40 hrs per week with opportunity for overtime. AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, Long-Term Disability, & Short-Term Disability. Progressive PTO and Annual Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned. DAY ONE eligibility of 401k investment, with 3% match after 1 year. Childcare Reimbursement up to $250 monthly after 90 days of employment. $750 Employee Referral Bonus with no cap: $200 paycheck after 30 days, $200 paycheck after 60 days, and $350 paycheck after 90 days. $25 Internet/Gas Stipend per month after 60 days of employment. 2 paid 'You Days': one earned after 90 days and 120 days. *Conditions apply to various benefit eligibility Key Responsibilities: Customer Service: Provide professional and courteous customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively. Call Handling: Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication. Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary. Product Knowledge: Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies. Data Entry: Accurately enter and update customer information in the company's database. Maintain detailed and organized records of all interactions and transactions. Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements. Team Collaboration: Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service. Foster a positive and supportive team environment. Quality Assurance: Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions. Time Management: Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets. Continuous Learning: Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study. Requirements: High school diploma or equivalent; college degree is a plus. Previous experience in a call center or customer service role is preferred. Excellent verbal and written communication skills in English. Proficiency in using call center software and other relevant computer applications. Strong problem-solving and decision-making abilities. Ability to handle customer complaints or difficult situations calmly and professionally. Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays. Strong attention to detail and ability to multitask effectively. #ExperinceInspiro by becoming part of #InspiroNation AND APPLY NOW! Submit your Resume to *****************

Job Description OnPoint CX Solutions is seeking Commercial Sales Agents with a proven sales track record to join our Henderson call center. The ideal candidate has commercial sales experience, a results-driven mindset, and the determination to consistently outperform the competition. Job Summary: In this role, you will contact businesses to educate them our client's energy services, with the goal of enrolling them in those services. You will use your sales expertise to build relationships and support our mission of helping businesses make informed energy choices. If you enjoy working in a call center and thrive on the excitement of closing deals, this is the perfect opportunity for you. Responsibilities: Prospect, qualify, and close commercial energy accounts. Educate business clients on energy savings, rate options, and contract benefits. Develop and manage your own pipeline of leads and sales opportunities. Negotiate energy supply contracts and finalize deals. Build relationships with customers. Meet or exceed weekly, monthly and quarterly sales goals. Track, enter, and update all sales activities in the CRM system. Requirements: B2B / business to-business / commercial sales experience. Demonstrated ability to close deals and overcome objections. Self-driven, competitive, and highly motivated by financial incentives. Exceptional negotiation and communication skills. A true hustler mentality-resilient, resourceful, and relentless in the pursuit of success. Strong ability to independently manage your pipeline, and daily sales activities. Professional, confident, and able to build trust quickly with customers. Comfortable working in a call center that is a performance-driven, fast-paced environment with clear sales targets. Proficient with computers, able to type efficiently, and comfortable navigating multiple screens and systems simultaneously. Open availability is required. Standard campaign hours are Monday-Friday, 6:00 AM-2:30 PM, but may vary or change based on operational needs. In-office position at our Henderson location. What We Offer: Competitive hourly pay paid weekly, uncapped commission potential and performance-based bonuses Comprehensive paid training and ongoing support Opportunities for advancement in a rapidly growing company Recognition, rewards, and a high-performance culture Casual dress code and fun, energetic work environment Compensation: The Commercial Sales Agent role offers hourly pay starting at $13.50 per hour. Once you hit commission and have completed 30 days of employment, the hourly pay will increase to $15.00 per hour. Additional compensation includes performance bonuses and uncapped commission opportunities. Our Company:OnPoint CX Solutions is a business process outsourcing (BPO) company providing contact center services, sales, customer retention, customer care, and back-office support, with a primary focus on the energy sector. Our team of seasoned energy-industry professionals helps residential consumers and commercial businesses understand energy deregulation, explore their options, and make informed choices when selecting an energy supplier. If you're a results-driven closer who excels in a fast-paced, high-reward environment, we want you on our team! We review applications and resumes daily and are eager to fill positions quickly. Powered by JazzHR KlaThGIJou

Job Type: Full-Time. Monday - Friday (no nights or weekends) Experience Level: Mid-Level Specialty: Orthopedics About Us: Orthopaedic Institute of Henderson is a well-established, private orthopedic practice with the highest rated online reviews of any orthopedic group in the valley (4.9 stars out of 5). We are committed to providing exceptional care. Our dedicated team of surgeons and healthcare professionals works collaboratively to improve the health and mobility of our patients. We are currently seeking an experienced Orthopedic Front Desk/Call Center / New Referral Specialist to join our growing team. As our Front Desk / Call Center / New Referral Specialist, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and completing front desk operations. You will be the voice and face of our clinic, ensuring every patient receives prompt, courteous, and compassionate service. Key Responsibilities: Professionally greet and assist patients and callers with warmth and empathy Manage a high volume of incoming calls, voicemails, and patient callbacks Schedule new patient appointments, reschedule or cancel follow-up visits, and manage physician schedule changes Create and update patient records and accounts accurately Maintain a clean, welcoming, and organized reception area Perform general front desk duties as assigned What We're Looking For: Genuine compassion and empathy for patients Ability to multi-task and stay organized in a fast-paced environment Excellent verbal and written communication skills High attention to detail with strong analytical and time management skills Team player with a positive attitude and willingness to collaborate High degree of professionalism, discretion, and good judgment Reliable and punctual work ethic Qualifications: Dependable and punctual High school diploma or equivalent required Proficiency with Microsoft Office (Outlook, Word, Excel) Strong data entry and computer skills Prior experience in orthopaedics or with practice management software is a plus Understanding of basic insurance types, referral and prior authorization requirements Bilingual (Spanish) is a plus Schedule & Benefits: Full-time | Monday - Friday, 8:00 AM - 5:00 PM Competitive benefits including: Retirement plan Health insurance included for qualifying employees Paid time off (PTO) Paid holidays If you are friendly, dependable, and passionate about delivering excellent patient care, we encourage you to apply and become part of our dedicated team at the Orthopaedic Institute of Henderson.

Job Description Job Title: Bilingual Call Center Collections Representative (Spanish-English) Pay: $16.50 - $19.00 per hour + Bonus Opportunities Schedule: Full-Time | Set Shifts | Rotating Saturdays Join a Company You Can Grow With Since 1986, Check City has built a strong reputation for providing friendly, honest, and reliable financial services. With over 65 locations nationwide, we continue to grow by putting our customers and employees first. We're currently seeking Bilingual Call Center Collections Representatives to join our NW Las Vegas team. If you're fluent in Spanish and English, confident on the phone, and ready to earn competitive pay and bonuses, we want to hear from you. What You'll Do In this role, you'll help customers resolve their accounts in a respectful and solutions-focused manner. Your responsibilities include: Contacting customers via phone, SMS, and email through an omni-channel system Negotiating and setting up flexible payment plans Updating account details and maintaining accurate records Providing clear and empathetic service in both Spanish and English Meeting individual and team performance goals set by management Qualifications Fluent in Spanish and English (required) Strong verbal and written communication skills Active listening and problem-solving skills Typing speed of 25+ WPM with minimal errors Basic math and computer proficiency High school diploma or GED (required) Must be 18 years of age or older Previous collections, call center, or customer service experience is a plus, but not required. Paid training is provided. Additional Requirements Regular and consistent attendance and punctuality Good time management and ability to self-direct Ability to meet production and performance goals Must be able to learn and use PC software and office equipment Must be comfortable wearing a headset for extended periods Ability to comprehend and communicate clearly in English, both verbally and in writing Must be able to write accurate and professional customer correspondence Capable of solving simple math problems quickly and accurately Ability to follow structured procedures and organize tasks logically What We Offer $16.50 - $19.00 per hour, based on experience Bonus opportunities based on performance Full-time hours with set schedules and rotating Saturdays Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Supportive, team-oriented work environment Work Schedule Monday - Friday, 8:00 AM - 5:00 PM (Rotating Saturdays) Monday - Friday, 10:00 AM - 7:00 PM (Rotating Saturdays) Saturday: 8:00 AM - 5:00 PM (Typically every 4th week) Days off may vary and could be split during the week Non-Essential Job Functions General housekeeping to maintain a clean work environment Must be able to sit for extended periods in a semi-enclosed cubicle Must be willing to work on-site in the Summerlin area (NW Las Vegas) Apply Today--Take the next step in your career with a company that values your skills, supports your growth, and rewards your performance. We're proud to offer a welcoming and professional environment where bilingual talent thrives.

Call Center Representative II Full Time (40 Hours) Monday - Saturday (Varies) Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. SUMMARY: Responsible for building relationships with our credit union members. Must be able to present credit union products and services that match the member needs. Assist members in resolving account and/or loan related problems. Build member relationships through proactively identifying additional products and services that will aid the member in achieving their financial goals. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members' needs and expectations. Primarily provides member services via telephone, email, text, or chat by performing transactions on members' accounts, answers questions and cross-sells credit union services, opening accounts, process loan applications, and resolving member concerns. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In accordance with prescribed methods and operating policies and established practice, the Call Center Representative II: Contribute to the development and refinement of the credit union's member growth and strategy working in a team environment dedicated to exceptional member service. Ability to perform in a high-volume/production, fast-paced Call Center environment processing new accounts and assisting members. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement. Ability to organize and prioritize work in a high volume and fast paced environment to ensure timely and accurate new account openings, processing of all requests, and resolving member questions, concerns, or issues. Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposit, lending, and investment products. Answers questions about products and services and recommends suitable products and services as well as suitable insurance products and ancillary products; resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations. Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, and investment solutions. Responsible for accurately completing New Account applications received via online and mobile applications. Capturing member's direct deposit, gathering all required documents, properly following compliance, and regulatory guidelines. Work cooperatively with Call Center team as well as other departments to assist members and connects members to appropriate staff member or department when needed with minimum transfers. Processes a variety of financial transactions for members including processing transfers and loan payments within credit union accounts, issuing checks/drafts, and other negotiable instruments. Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment. Responds and researches member inquiries regarding account history including loan amortization, access to services, resolving account discrepancies, balancing and reconciling, card and account disputes, adding or reducing service features on various accounts, assisting members to make the most effective use of automated services and explaining loan decisions. Effectively explain the features and benefits of credit union electronic services and payments including debit and credit cards, eVoice, SilverConnect, online and mobile banking (consumer and business) including bill payment, mobile app functions, POPmoney (P2P), Card Controls, Positive Pay, online wires, direct deposit, ACH and payroll deduction. Be familiar with Loans PQ, and able to review and communicate credit application decisions for consumer loans. Take ownership of all member requests, with minimal need to refer to another department within the Credit Union. Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail, filing and notary services. May perform Senior Call Center Representative duties as required in their absence. May assist in training new Call Center Representatives in all financial service transactions and Call Center procedures. Meet and/or exceed all assigned call center goals (i.e. Average Handle Time, Abandon Call Ratios, Average Hold Time, and Percentage of Connected Calls. This includes all new account cross sell ratio goals and referrals. Competent and confident in the sales environment. Meet or exceed minimum expectations and referral goals as assigned. Follow established credit union policies and procedures, government rules and regulations, and security guidelines. Cooperative and positive attitude toward members, potential members, and credit union team. Maintain a professional appearance and demeanor. Adhere and promote the credit union's core values (SMART Pro). Perform all required functions with accuracy, efficiency, dependability and within the Credit Union's standard of conduct. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: High School diploma or GED; two-five years related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer systems for performing basic input/output tasks including Word and Excel desired. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Job DescriptionLooking for a part-time opportunity where you can make a significant impact? Our call center is seeking dedicated and empathetic Call Center Representatives to join our team. We collaborate with businesses, particularly within the medical field, across various campaigns. This position offers the unique advantage of a highly flexible schedule, allowing for adaptable days and hours to suit your lifestyle. Responsibilities: Engage with callers via inbound and/or outbound calls, maintaining a professional and empathetic demeanor. Accurately document all call interactions and information within our designated system. Provide exemplary customer service, efficiently addressing inquiries and resolving issues. Adhere to campaign guidelines and scripts while ensuring a natural and engaging conversational flow. Collaborate effectively with management to achieve campaign objectives. Strictly maintain the confidentiality of sensitive patient and client information. Qualifications: High school diploma or equivalent is required. Prior experience in a call center or customer service role is preferred but not mandatory. Excellent verbal communication skills and a clear, articulate phone presence are essential. Demonstrated ability in active listening and empathetic communication. Proficiency in basic computer operation and data entry. A quick aptitude for learning new systems and processes. Self-motivated, reliable, and possessing a strong work ethic. Capable of performing effectively in a dynamic and fast-paced environment. Familiarity with the medical field or medical terminology is a distinct advantage. Benefits of Employment: Flexible Scheduling: Autonomy in selecting your working days and hours. Competitive Compensation: Attractive remuneration for your contributions. Meaningful Contributions: Participate in significant campaigns, often within the healthcare sector. Supportive Environment: Become part of a team that fosters collaboration and professional development. Comprehensive Training: Extensive training will be provided to ensure your success in the role. If you are a proactive individual who is passionate about assisting others and seeking a flexible employment opportunity, we encourage you to submit your application.

We have an exciting opportunity to join our team as a Access Center Representative I. In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism. Job Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines. Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals. Research providers and practices throughout the NYULH network to best meet the patient's needs. Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition. Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc. During all interactions, display characteristics of inquiry, empathy, courtesy, and respect. Adhere to Patient Access Center call metrics and goals as outlined. Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes. Proactively keep up to date on all communications. Participate in multidisciplinary quality and service improvement teams as appropriate. Demonstrate regular, consistent, and punctual attendance. Adheres to Patient Access Center policies and procedures. Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications: To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience Preferred Qualifications: Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Nevada provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Nevada is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal.

We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: Maintain a clean, organized, and presentable ready line area. Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing. Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition. Confirm that an adequately completed checkout slip accompanies each vehicle. Assist customers in locating their rental vehicle, providing help with luggage when necessary. Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts. Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility. Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process. Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip. Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence. Enhance Customer Experience: Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience. Requirements: Valid Driver's License Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience High School Diploma or equivalent We offer: Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company paid AD&D Insurance Flexible spending account Parental leave Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: As a Lifestyle Manager - Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings. Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately. Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers. Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options. Coordinate with internal teams and external suppliers to ensure smooth travel experiences. Deliver a high-touch service with discretion, empathy, and attention to detail. Manage time-sensitive requests and prioritize multiple clients needs efficiently. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them Provide quotes via our CRM system by email for the members Follow up with the members to see if they are ready for their adventure and answer any questions they may have To always act in the best interest of the member, ensuring their needs are met To fulfill requests in the most resourceful and intelligent way while following best practices Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. Meet monthly KPI's on Sales, NPS and Efficiency. Have the ability to work on multiple requests and sourcing options from various suppliers according to the member's needs. Be flexible and adaptable to a change of priorities and complete requests within the given timeframe The role may require some evening and weekend shifts SKILLS AND EXPERIENCE Minimum 1-2 years of experience in travel, concierge, or lifestyle management services. Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus. Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus. Knowledge of hotel rate types, loyalty programs, and preferred partner programs. Excellent written and verbal communication skills in English (other languages are an advantage). High attention to detail and commitment to accuracy. Ability to work in a fast-paced, service-oriented environment. Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously. Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo! **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

An outstanding, highly respected insurance brokerage, in Carson City is seeking a full-time producer in Property and Casualty, to replace a team member who is retiring. This position is a base plus commissions position. You will need a current Nevada Property & Casualty License. The right candidate will be responsible, energetic, honest and disciplined. A stable work history is a must. If you believe you have what it takes to join our team, please reply with your resume and a short summary about your professional background, and current state licenses. Qualifications You will: Help maintain current client flow Help walk in customers/ and work appointments Prospect to generate new business through leads and referrals Generate quotes Provide “white glove” customer service/ Maintain our high retention rates Conduct policy reviews and renew policies Process payments Cross-sell/ up-sell Growing agency relationships with new and current customers Base plus Commissions Performance bonuses Additional Information All your information will be kept confidential according to EEO guidelines.

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers. Additional duties may include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, and typing. Communicating with customers regarding delivery arrivals. Qualifications Requirements include: Excellent customer service skills, strong computer skills, good written and oral communication, High School Diploma or GED. Position requires the individual to be flexible to work any shift within the 11 am - 7:30 pm schedule. Starting in October shifts may change within the hours of 9am - 9 pm. Additional Information Shifts: Mon-F Pay: $11.00

CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We've Moved! We are in Central Las Vegas in a newly renovated State of the Art Call Center. After completing training, you will earn $14 an hour for non-federal health care and political studies after completing a short paid training. No experience necessary and we pay for training! We offer: Flexible Shifts Available from 9 AM - 9 PM Free Coffee and Espresso Bar Paid every Friday Easy work in clean and vibrant environment No selling involved Openings available for Bi-Lingual Spanish - English Public transportation access nearby Qualifications: Ability to read and speak clearly over the phone Proof of eligibility to work in the United States - two forms of ID. Must be at least 18 years of age