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Call center agent jobs in Union, NY - 90 jobs

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  • Customer Service Consultant

    Caliber Collision 3.7company rating

    Call center agent job in Walton, NY

    Service Center Walton Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER * Benefits from day one: Immediately eligible for medical, dental and vision * Industry Comparable Pay - Paid weekly and eligible for overtime * Paid Vacation & Holidays - Can begin accruing day 1 * Career growth opportunities - we promote from within! * A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: * 2+ years of customer facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE * Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. * Passion for learning the collision industry * Be able to understand instructions - written and verbal * Can prioritize competing tasks and adapt easily to a fast-paced environment * Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer
    $36k-67k yearly est. Auto-Apply 10d ago
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  • Community Engagement Specialist

    Wellbe Senior Medical

    Call center agent job in Binghamton, NY

    WELLBE INTRODUCTIONWellBe Senior Medical was founded in 2019 to provide a more effective and personalized healthcare experience for patients living with chronic conditions. Our home-based medical visits nurture all aspects of a patient's well-being so they can live better, feel healthier, and stay independent longer. With our mission at the forefront of everything we do, we aim to build our team with the most capable and compassionate individuals we can find. Named a Best Place to Work from Modern Healthcare, WellBe is a leading provider of in-home medical care and mental health services across the country! Come join us as we help patients have "more good days" and prove that we can make health care easier for those who need it most! GENERAL SUMMARY WellBe Senior Medical is seeking passionate, resourceful and dedicated team members to join our Market Based Patient Engagement Team. As a Community Engagement Specialist, you will be responsible for developing and executing innovative ideas to market the value of WellBe Senior Medical to WellBe eligible Medicare patients. Through in-person, telephonic outreach and community events, you will build trust- based relationships with patients and caregivers leading to their enrollment with WellBe Senior Medical. This role is also accountable for promoting WellBe Senior Medical by meeting patients where they are, i.e. at their home, physician offices, hospitals, sub- acute facilities, and long-term care settings. The ideal candidate will possess high self- motivation and independence, and must be comfortable with balancing multiple priorities. RESPONSIBILITIES * Identify innovative strategies to engage patients with WellBe services bygaining their agreement to schedule an enrollment visit with a WellBe provider * Outbound telephonic outreach to educate and engage patients * Field outreach via home visits for patients that we haven't successfullyengaged with telephonic outreach * Use critical thinking skills to create outreach strategies that are designed tomaximize patient awareness and engagement with WellBe. * Successfully meet and/or exceed engagement monthly targets. * Daily reporting, documentation and detailed pipeline management to prioritizetelephonic and field-based outreach to patients * Overcome objections by patients using persuasive conversations and solutionbased discussions * Follow up with patients to ensure they keep their scheduled initial, enrollmentvisit * Work in collaboration with our provider relations team to build awareness of thebenefits of WellBe with attributed patients through multiple grassroots activitiesincluding health fairs, presentations at senior buildings, canvassing andactivities in communities with high density of WellBe eligible patients * Provide exceptional, compassionate patient experiences Job Requirements QUALIFICATIONS Educational Requirements: * High School Diploma/GED required, Bachelor's Degree preferred Required Skills and Abilities: * 2+ years of related experience in sales, direct marketing, communityrelations or customer service capacity. Prior experience in healthcarepreferred. * Exceptional communication skills and emotional intelligence, with thedesire to help patients live a meaningful life. * Comfort with ambiguity and ability to proactively structure work andproblem solve independently * Proven success with time management and territory organizational skills * Achievement mindset: ability to consistently hit goals. * Proficient in the use of Microsoft Office Products and/or GoogleDocuments * Strong written and public communication skills * Access to a reliable vehicle for daily use. Approved mileage isreimbursable. * Familiarity with customer relationship management (CRM) systems and EMR applications preferred Supervisory Responsibility: * None Travel requirements: * Travel may be required up to 75% locally Work Environment: Hybrid Pay Range: $58,000-62,000 Sponsorship Statement WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Pay Transparency Statement Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws. Safety-Sensitive Statement This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana-including medical or recreational use-is prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations. Drug Screening Requirement As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties. Background Check Statement Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations. Equal Employment Opportunity (EEO) Statement WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Americans with Disabilities Act WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at *********************** At-Will Employment Statement Employment with WellBe is at-will unless otherwise specified by contract. This does not constitute an employment contract. Disclaimer This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
    $58k-62k yearly Auto-Apply 3d ago
  • Bilingual Customer Service Specialist (Spanish) - Multi Store

    Sherwin-Williams 4.5company rating

    Call center agent job in Binghamton, NY

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1148, located at: 3800 Vestal Parkway East, Vestal, NY 13850 and 701106 - 3 Lewis Street, Binghamton, NY 13901 and may be expected to work at stores within a 30 mile radius. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit ****************************
    $32k-38k yearly est. Auto-Apply 19d ago
  • Customer Experience Agent

    Tompkins Financial Corporation 4.0company rating

    Call center agent job in Ithaca, NY

    Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities * Responsible for managing inbound calls in a timely manner in a multi-bank environment * Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature * Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers * Maintain thorough knowledge of company procedures, policies and banking regulations * Provide accurate, valid and complete information to customers by using the right methods/tools available * Meet personal/customer care center team targets and call handling quotas * Follow all company policies and procedures as set forth in the Employee Handbook * Performs other related duties as assigned or directed * Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program * Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand Qualifications * A minimum of one (1) year banking or related customer service experience * Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability * Must be assertive with the ability to influence others. Effective verbal and written communication skills * Able to work in a fast-paced, multiple-task environment with a high-disruption rate * Resolve conflict with minimum negative impact on all parties * Work independently, prioritize work in order to meet goals in all areas * Must be a self-starter, with forward-thinking capabilities, and demonstrate good organizational skills * Proficient in Microsoft Word and Excel. * Care Center software experience is desirable Benefits * Medical * Dental * Vision * 401(k) Match * Profit Sharing * Paid Time Off * 11 Holidays * Tuition Reimbursement * Free Parking throughout Tompkins Community Bank * Employee Referrals EEO Statement Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. For more information, please click here. #communitybank #LI-hybrid Pay Range USD $18.00 - USD $18.00 /Hr.
    $18 hourly 17d ago
  • CAS Aftermarket - Customer Service Representative

    Bae Systems 4.7company rating

    Call center agent job in Endicott, NY

    The Controls and Avionics (CAS) Aftermarket is seeking to add a Customer Service Representative to the team. The CAS Aftermarket team is responsible for maintaining, repairing, modifying, and overhauling customer owned flight control systems. Our experienced staff tackles unique problems that come back from the field and ensures that the customer gets quality returns in a timely manner. We do this through a collaborative and cross functional approach in order to provide overall customer satisfaction. The Customer Service Representative (CSR) is the main interface with our customers while units are in for repair. They are responsible for obtaining repair authorization and understanding what issue the product is exhibiting in the lab or in the field. They then align proper funding through a purchase order and release the product to the manufacturing floor, with the explanation of the problem stated by the customer. Throughout the repair cycle, the CSR monitors progress and maintains a regular stream of communication with the customer as to the status of the unit. The CSR will work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success. Whether on a repair contract or quoting individual orders with material and labor - the CSR is pivotal to the financial success for the aftermarket team. Skillsets for this role include organizational skills, clear communication, attention to detail, financial and contract literacy, teamwork, and an aptitude for manufacturing processes. Working in a fast paced environment where no two repairs are the same, every day brings new experiences and challenges **Required Education, Experience, & Skills** + High School diploma or GED + Experience working in an office setting + Ability to clearly communicate through all forms (written, phone, in person, through telecom, etc) + Thorough organizational skills + Ability to read and interpret contractual documents + Problem solving mindset with clear follow through and ownership **Preferred Education, Experience, & Skills** + 2 year degree in business field + Experience accepting/issuing purchase orders + Understanding of manufacturing business environment + Experience reading, writing, and accepting contractual documents. **Pay Information** Full-Time Salary Range: $50268 - $85455 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **CAS Aftermarket - Customer Service Representative** **119167BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
    $50.3k-85.5k yearly 32d ago
  • Insurance Customer Service Sales Representative

    Adam Roux Insurance Agency

    Call center agent job in Binghamton, NY

    About Us Adam Roux Insurance Agency has offices in Binghamton and Liverpool, NY, serving clients for over 19 years. We value teamwork, personal growth, and a fun, supportive work environment. Enjoy daily incentives, weekly bonuses, and paid time off while building your career with a team that rewards hard work and dedication. Job Description We're looking for a Customer Service Sales Representative who is friendly, motivated, and great with people. You'll be the first point of contact for clients, answering questions, providing guidance, and helping them find the right insurance coverage. This is a Monday-Friday position offering $23/hour ($47,000/year) with daily bonuses. Add in monthly commissions and bonuses to have a total first year earning potential up to $60,000. We provide full training, ongoing support, and benefits including health insurance and PTO. If you want to grow in a rewarding, team-oriented environment, apply today! Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Earn Extra PTO Office Equipment Provided Work-Life Balance Mon-Fri Schedule Career Growth Opportunities Continuing Education Opportunities Hands on Training Professional Work Environment Health Insurance (Employer pays 50%) Health Insurance Responsibilities Build strong relationships with potential clients to maintain and grow customer loyalty. Advise clients on suitable insurance policies depending on their needs and objectives. Actively listen to the clients objections and concerns. Address their concerns carefully, clearly, and professionally. Continue to look for and recognize opportunities to cross-sell/account rounding. Update and Make changes to insurance policies as needed. Process premium payments. Issue Insurance Documentation (COI, ID cards, etc.) Handle confidential information with discretion and follow established protocols. Requirements Property and Casualty License is a bonus. 1+ years experience in sales/customer service is a bonus Experience in insurance is a BONUS! Experience working in an office environment, using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills. Proficient in Microsoft Office Suite Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication. A career-minded go-getter able to work independently to hit targets and collaborate with team members.
    $47k-60k yearly 9d ago
  • Customer Service Representative

    Circle K Stores 4.3company rating

    Call center agent job in Tully, NY

    Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Hiring Range: $16.00 to $16.26 Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $16-16.3 hourly Auto-Apply 5d ago
  • Customer Service Representative

    Amphenol Aerospace Operations 4.5company rating

    Call center agent job in Sidney, NY

    The Role - Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY. The key responsibilities of this Customer Service Representative include, but are not limited to: Serve as a proactive liaison for a designated group of customers to provide quotations, perform order maintenance and expedite orders. Provide this information through a multi-functional team approach. Process all change orders and schedule advances in a prompt and courteous manner. Expedite delivery of customer orders to comply with customer requirements. Coordinate expedites through appropriate personnel in Planning & Production Departments. Monitor delivery status of orders from key customers. Coordinate source inspection to enable parts to ship in a timely manner. Verify and administer terms and conditions on customer orders and quotations. Process complete and accurate phone quotations. Process purchase orders for imported products. Receive and process customer purchase orders and informs them of delivery date. Fulfil customer requests for information. Process confirming orders and coordinates with necessary personnel. Monitor quote progress to assure response by due date. Monitor order progress to assure prompt processing. Serve as back-up to other Customer Service Representatives on customer team. Salary $50,000 - $63,000 Location - Sidney, NY 30 Minute Drive from Binghamton, NY 20 Minute Drive from Oneonta, NY The Person - The key skills and qualities of a Customer Service Representative at Amphenol Aerospace Operations: Associates degree with experience in customer service in a manufacturing environment or call center required and/or equivalent related education experience. Excellent interpersonal skills and be adept at both oral and written communications. Proficiency with Microsoft Office Confidentiality Be a team player Be able to work in a fast paced environment The Company - With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in designing and manufacturing electrical components for the aviation and commercial airplane industry for over 100 years. Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions. Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement. We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work. Amphenol offers a competitive wage and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government. Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally. Amphenol - Making History, Designing the Future
    $50k-63k yearly 21d ago
  • Customer Service Representative - Bilingual

    CVS Health 4.6company rating

    Call center agent job in Homer, NY

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **This position is designated for bilingual candidates. Fluency in English and Spanish is required.** **Position Summary** Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. + Engages, consults and educates members based upon the member's unique needs, preferences and under‐standing of Aetna plans, tools and resources to help guide the members along a clear path to care. + Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. + Triages resulting rework to appropriate staff. + Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. + Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. + Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member. + Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-ser‐vice tools, etc. + Uses customer service threshold framework to make financial decisions to resolve member issues. + Explains member's rights and responsibilities in accordance with contract. + Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system. + Educates providers on our self-ser‐vice options; Assists providers with credentialing and re-credentialing issues. + Responds to re‐quests received from Aetna's Law Document Center regarding litigation; lawsuits Handles extensive file review requests. + Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. + Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. + Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. + Performs financial data maintenance as necessary. Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. + As a call center inbound representative you will be responsible for taking inbound Brokerage calls to provide application status, contract and appointment status. + In addition you will review commission inquires, data entry, processing of Medicare contracts, appointments and verification of certification for external producers/agents to be eligible to market Medicare plans. May supplement the background check review and documentation process as well. **Required Qualifications** + 6 months of Customer Service experience + Strong communication and empathy skills. + Ability to navigate multiple systems and tools. **Preferred Qualifications** + Knowledge of health plan benefits and regulatory requirements. Prior experience in healthcare, insurance, or call center environments is highly valued. **Education** + High School Diploma or GED **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 01/18/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
    $17-34.2 hourly 4d ago
  • Member Solutions Representative

    Beginnings Credit Union 3.6company rating

    Call center agent job in Ithaca, NY

    Beginnings Credit Union (Beginnings) is in search of a skilled Member Solutions Representative. This individual will provide prompt, friendly, professional, accurate service to members who contact the credit union using various methods. This person will educate, sell, and refer products and services, highlight promotions, address inquiries, while providing the member with positive experience. The position is hybrid/remote with a requirement to be located within 100 miles of Ithaca, NY. Requirements & Responsibilities: · Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed. · Work efficiently to assist members in a calm, polite, and professional manner. · Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner. · Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies. · Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I's authority or responsibility. · Successfully completes all training and keeps abreast of company policy changes · Participate in Saturday rotation and works additional hours for special projects. · Meet or exceed sales or referral goals as an individual and collaboratively with the team. · Perform other job duties as assigned by manager. Desired Skills and Experience: · Zero to six months of similar or related experience. · High school education or equivalent. · To provide prompt accurate, and professional service to all members and potential members through multiple platforms. · To be available for member inquiries through various communication methods. · To process member transactions accurately and in accordance with Beginnings policy and procedures. · To maintain a positive attitude and a spirit of teamwork. · To successfully sell and refer credit union products and services. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #Beginnings1 Salary Description $19.00 - $21.44
    $42k-59k yearly est. 60d+ ago
  • Customer Service Representative

    Fenix Parts Inc. 3.9company rating

    Call center agent job in Elmira, NY

    Join the Automotive Revolution at Fenix Parts About Fenix Parts: Fenix Parts isn't just a company; it's an essential part of the automotive recycling revolution. As a leading force in the recycling and resale of OEM automotive parts, we have made our mark in the industry for over 25 years. With a robust network expanding across more than 30 locations in the U.S., we are at the forefront of reducing the environmental impact of auto waste. We thrive on innovation, sustainability, and a commitment to excellence. Why Join Fenix? Our team is expanding rapidly to keep pace with our growth and the increasing demand for price-friendly automotive solutions. We are in search of passionate, skilled individuals who are ready to drive their career forward in a dynamic and rewarding environment. Position Overview: Customer Service As a key player on our team, you'll engage in helping customers with all situations related to their accounts, orders and discrepancies. You will also be tasked with other customer service related duties as they may arise. Job Snapshot: 5-day work week. Handle incoming calls regarding customers selling purchasing parts and or selling their vehicles. Maintain relationships with coworkers and customers Arrange vehicle pickups from customer homes and businesses. Mark and ring out parts Load or Unload parts operating a forklift Maintain awareness of inventory levels and top sales parts Open communication with supervisors to maintain site-specific needs. What We Offer: Competitive Compensation: Attractive earnings with growth potential. Benefits: Comprehensive benefits package including health, dental, and vision coverage, plus 401(k) options. Work-Life Balance: Enjoy a stable day shift schedule Professional Development: Opportunities for advancement in a growing company. Inclusive Culture: Proud to be an Equal Opportunity/Affirmative Action employer. Requirements: High School Diploma or equivalent Excellent computer skills Excellent communication skills Strong math skills Knowledge of auto parts and vehicles Special Invitation: Transitioning military professionals are encouraged to apply. Your skills are highly valued here! Equal Opportunity Employer: We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. Ready to Make a Difference? Become part of something bigger and help shape the future of automotive sustainability. Apply today to join our amazing team at Fenix Parts and drive forward your career. Together, let's revitalize the way the world views automotive recycling!
    $30k-38k yearly est. Auto-Apply 7d ago
  • Customer Service Representative

    Teamworld 4.1company rating

    Call center agent job in Binghamton, NY

    Full-time Description GENERAL JOB DESCRIPTION The Customer Service Representative plays a key role in managing customer requests, entering and maintaining accurate order data, and supporting internal teams throughout the order lifecycle. This position requires strong data entry accuracy, excellent communication skills, and the ability to coordinate with purchasing, production, art, and logistics, to ensure a premier customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadline-driven environment. PRIMARY DUTIES AND RESPONSIBILITIES Data Entry & Order Processing Enter, update, and maintain accurate customer information, order details, and communication records in the CRM and ERP system. Process sales orders, purchase orders, and customer quotes with a high level of accuracy. Type and prepare detailed order documentation, confirmations, and updates. Ensure timely and precise entry of pricing, product specs, and customization details. Customer Support & Communication Serve as a secondary point of contact for customer inquiries via phone, email, and chat. Provide professional, prompt, and clear communication regarding order status. Collect and verify required order information from customers. Follow up with customers to ensure satisfaction and address any issues. Administrative & Support Responsibilities Document all customer interactions, changes, and updates. Provide backup support for other Customer Service Representatives as needed. Participate in special projects, including process documentation and workflow improvements. SECONDARY DUTIES AND RESPONSIBILITIES Requirements KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES Strong data entry accuracy and attention to detail. High proficiency with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). Excellent written and verbal communication skills. Strong organizational and time-management abilities; able to prioritize multiple tasks. Ability to work effectively in a fast-paced, deadline-driven team environment. Sound judgment, critical thinking, and problem-solving skills. Customer-first mindset with the ability to build consultative relationships. Adaptable, proactive, and able to manage shifting priorities. Education Associate degree preferred, or a combination of relevant education and experience. Experience 2-3 years of customer service, administrative support, or data entry experience. Promotional product industry experience a bonus but not required. Advanced Excel knowledge preferred. Monday - Friday | 8am - 5pm | $20 - $22 / hr. | On-site in Binghamton, NY
    $20-22 hourly 60d ago
  • Materials Representative

    USA Compression 4.4company rating

    Call center agent job in Towanda, PA

    USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers. Essential Duties and Responsibilities: The Materials Representative is a critical role involved with maintaining accurate and acceptable physical inventory levels of spare parts, supplies, and tools. In doing so, the materials representative will adequately support the field services team in providing a high quality level of service to the customer. Duties and Responsibilities: * Make deliveries and pick up spare parts and supplies as necessary * Count spare parts inventory to ensure accuracy * Place orders with vendors for spare parts and supplies * Ship and receive parts orders utilizing various forms of technology (i.e. computer software barcode scanner, etc.) * Perform general housekeeping duties in warehouse, field storage, and office areas * Process order requests from field service technicians via phone or e-mail * Participate in safety training program and contribute to continuous improvement of safety guidelines * Maintain company vehicle through routine vehicle maintenance and inspection * Track outstanding core parts and return cores to vendors for credit * Operate and maintain warehouse equipment (i.e. forklift, pallet jack, etc.) * Ability to reconcile invoices * Any other duties or responsibilities as assigned by supervisor. Skills/Capabilities and Education: * High School diploma or equivalent required * Minimum of 2 years relevant work experience in materials management and/or inventory warehousing * Preferred 1 year experience in natural gas industry * Basic understanding of invoicing procedures * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression * Communicates a "can do" attitude and positive outlook, minimizing negative behaviors * Strong verbal communication skills * Ability to ensure ethical behavior in all dealings with suppliers * Excellent numerical perception * Ability to work independently and with a team * Must be able to manage multiple assignments and changing priorities in fast paced environment utilizing strong organizational skills * Demonstrates good judgment and a strong attention to detail * Demonstrates initiative and resourcefulness * Knowledgeable in the use of Excel, Word, Outlook, Internet and inventory tracking software. * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. * Applicant must have the ability to legally work in the U.S. Working Conditions: * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to extremes in temperature and weather conditions depending upon assigned location. * Some exposure to high noise levels in excess of 85dBA that require hearing protection, as well as exposure to potentially hazardous chemicals and materials. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. * There is a strong emphasis on safety while working with heavy equipment and machinery.
    $32k-48k yearly est. 60d+ ago
  • Materials Representative

    Energy Transfer 4.7company rating

    Call center agent job in Towanda, PA

    USA Compression Partners, LP, (NYSE: USAC) provides mission-critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology-driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, our strong commitment to safety, and our superior service to customers. Essential Duties and Responsibilities: The Materials Representative is a critical role involved with maintaining accurate and acceptable physical inventory levels of spare parts, supplies, and tools. In doing so, the materials representative will adequately support the field services team in providing a high quality level of service to the customer. Duties and Responsibilities: * Make deliveries and pick up spare parts and supplies as necessary * Count spare parts inventory to ensure accuracy * Place orders with vendors for spare parts and supplies * Ship and receive parts orders utilizing various forms of technology (i.e. computer software barcode scanner, etc.) * Perform general housekeeping duties in warehouse, field storage, and office areas * Process order requests from field service technicians via phone or e-mail * Participate in safety training program and contribute to continuous improvement of safety guidelines * Maintain company vehicle through routine vehicle maintenance and inspection * Track outstanding core parts and return cores to vendors for credit * Operate and maintain warehouse equipment (i.e. forklift, pallet jack, etc.) * Ability to reconcile invoices * Any other duties or responsibilities as assigned by supervisor. Skills/Capabilities and Education: * High School diploma or equivalent required * Minimum of 2 years relevant work experience in materials management and/or inventory warehousing * Preferred 1 year experience in natural gas industry * Basic understanding of invoicing procedures * Valid driver's license with a Motor Vehicle Record history acceptable to USA Compression * Communicates a "can do" attitude and positive outlook, minimizing negative behaviors * Strong verbal communication skills * Ability to ensure ethical behavior in all dealings with suppliers * Excellent numerical perception * Ability to work independently and with a team * Must be able to manage multiple assignments and changing priorities in fast paced environment utilizing strong organizational skills * Demonstrates good judgment and a strong attention to detail * Demonstrates initiative and resourcefulness * Knowledgeable in the use of Excel, Word, Outlook, Internet and inventory tracking software. * Ability to understand written and verbal communication from the company and supervisor including training, procedures, instructions, etc. * Applicant must have the ability to legally work in the U.S. Working Conditions: * Periodic lifting requirements in excess of 50 lbs. * Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements. * Exposure to extremes in temperature and weather conditions depending upon assigned location. * Some exposure to high noise levels in excess of 85dBA that require hearing protection, as well as exposure to potentially hazardous chemicals and materials. * Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. * There is a strong emphasis on safety while working with heavy equipment and machinery.
    $36k-44k yearly est. 60d+ ago
  • Customer Service Rep(03403) - 8 Court Street

    Domino's Franchise

    Call center agent job in Cortland, NY

    The Customer Service Representative is required to handle all aspects of service, including: telephone answering and face to face contact. The Customer Service Representative position is considered an In-store position and CSRs are required to learn other skilled positions within the store, such as: Oven tending, Pizza Topping and Pizza Making.
    $31k-40k yearly est. 7d ago
  • Customer Service Representative

    Glyph Technologies

    Call center agent job in Cortland, NY

    Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively
    $31k-40k yearly est. 23d ago
  • Customer Service Representative

    Mirabito Holdings 4.2company rating

    Call center agent job in Binghamton, NY

    Home Comfort Customer Service Representative Reports to: Regional Manager Status: Full time, hourly non-exempt Hourly Rate: $18 - $22 ESSENTIAL FUNCTIONS - include and are not limited to: Consistently render the best customer satisfaction to customers. Must productively multitask and efficiently navigate industry specific software. Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Consistently practice and participate in suggested selling and information gathering. Recommend other products and services to customers based on purchase or order history. Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of service or delivery related issues. Participates and provides expertise as a member of the customer service's departmental team. Execute customer service team's objectives to render the best customer satisfaction possible 100% of the time. Must be able to remain in a stationary position 90% of the time. Adhere to company policies and procedures 100% of the time. RESPONSIBILITIES - include and are not limited to: Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers. Works with the organization's personnel to resolve problems, facilitate solutions and enhance customer service offerings. Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel. Responsible for notifying administration of any required updates of customer records on the organization's internal database. Provides back-up support to other group members in the performance of job duties as required. Answers customer inquiries/communications as required. Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required. Provides activity/statistical summary reports each week to the Branch Manager each day. Conducts follow up phone calls to survey respondents who have concerns or questions. Comply with company dress code 100% of the time. Maintain confidentiality 100% of the time in regards to customer and company information. Reports to work with minimal absenteeism or tardiness. Attend job related training and informational seminars as requested. Performs other job related activities and special projects as assigned. QUALIFICATIONS AND SKILLS - include and are not limited to: Proficient in Microsoft Office Suite. 2 years progressive customer service or direct marketing experience preferred. Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. Possess a high school/vocational school diploma or G.E.D. and related certification.
    $18-22 hourly 60d+ ago
  • Captain - Customer Service

    Daveandbusters

    Call center agent job in Johnson City, NY

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17 per hour Salary Range: 16 - 17 We are an equal opportunity employer and participate in E-Verify in states where required.
    $16-17 hourly Auto-Apply 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Alexa Langeland-State Farm Agent

    Call center agent job in Vestal, NY

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $31k-39k yearly est. 19d ago
  • Insurance - Licensed Customer Service Representative

    Kolcun Insurance Agency, Inc.

    Call center agent job in Vestal, NY

    Job Description Great benefits including health insurance, bonus opportunities, retirement plan, paid time off. Join a successful agency that cares about our employees and clients. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today! Benefits Annual Base Salary Based on Experience Health Insurance Paid Time Off (PTO) Retirement Plan Bonus Opportunities after 1 year Mon-Fri Schedule Career Growth Opportunities Responsibilities Answer the phone and direct calls and messages to appropriate staff Immediately greet all customers, entering the office, in a friendly and helpful manner Take payments from clients Provide billing service and billing changes for clients Process customer minimal policy changes Assist licensed agent with policy services Attach client files and/or notes in management system Follow up with customers Requirements Personal lines P&C license Possess an upbeat, positive, and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Strong communication skills, both oral and written. Great Customer Service Skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations.
    $31k-39k yearly est. 7d ago

Learn more about call center agent jobs

How much does a call center agent earn in Union, NY?

The average call center agent in Union, NY earns between $27,000 and $52,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Union, NY

$38,000
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