Call center representative jobs in Cedar Rapids, IA

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. Job Description Olsson is offering an exciting opportunity to work directly with the world's leading technology companies in a high-impact commissioning role. As a key player in our team, you'll ensure that state-of-the-art facilities-like data centers and other large-scale infrastructure-operate at peak performance from day one. In this role, you'll: * Oversee daily commissioning activities with precision and accountability * Conduct thorough pre-functional and functional testing to validate system integrity * Collaborate with clients and internal teams to drive successful project outcomes * Champion quality and reliability to help secure repeat business from satisfied partners We're seeking professionals who bring deep commissioning experience and thrive in fast-paced, collaborative environments. Ideal candidates will be comfortable working with complex mechanical and electrical systems, and possess a proactive mindset, strong attention to detail, and a passion for excellence Qualifications You are passionate about: * Working collaboratively with others. * Having ownership in the work you do. * Using your talents to positively affect communities. You bring to the team: * Strong communication skills * Ability to contribute and work well on a team * 3+ years of experience in commissioning * Strong Knowledge base of Pre Functional and Functional Commissioning * Experience in Mechanical and Electrical systems * Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work * Ability to work with marketing and business development to gain new clients * Investigation and troubleshooting of problems to find solutions * Construction experience preferred #LI-DD1 Additional Information Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: * Receive a competitive 401(k) match * Be empowered to build your career with tailored development paths * Have the possibility for flexible work arrangements * Engage in work that has a positive impact on communities * Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting *********************************** Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here. Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email. Create alert

The City of Cedar Rapids is hiring a Utilities Customer Account Specialist to support account management and billing operations for our municipal utilities. In this role, you'll help maintain accurate customer accounts, assist with credit and collections processes, and ensure compliance with policies and procedures. You'll work closely with both internal teams and external customers to resolve account issues, audit data, and support efficient billing operations. If you're detail-oriented, customer-focused, and thrive in a fast-paced utility environment-we'd love to have you on our team! About our Organization At the City, we are committed to employing individuals who reflect our community's diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation. About our Community Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here! About the Position Supports the Utilities business unit for the City 's Municipal Utilities with adherence to regulations, laws, policies, and procedures under the supervision of the Assistant Utilities Business Manager. The City of Cedar Rapids does not offer sponsorship for employment authorization. * Assists with the city's municipal utilities credit and collections account management and customer accounts; serves as back-up for the Utilities Collection Coordinator * Supports and maintains collection processes * Identify and track outstanding customer debt * Assists with auditing and validating delinquent accounts * Communicates with customers to address outstanding balances and payment arrangements * Assists with credit and collection escalation customer complaints * Supports the implementation of collection strategies to improve payment compliance * Maintains the utility customer care and billing system * Generates and maintains accurate records, updates customer account information, and reviews and corrects billing system records to ensure accuracy * Generates and analyzes reports from the utility billing system to identify and correct data anomalies * Assists the utilities business unit during peak times * Collaborates with external customers, agencies, and government entities on the city's policies, standard operating procedures and business practices * Performs related work as required Required Education and Experience * Two years of post-secondary education in business administration, finance, or a related field * One to three years' experience in a customer-facing role or * An equivalent combination of education and/or experience * Experience in handling escalated customer issues * Excellent written, verbal, and interpersonal communication skills * Proficiency with Microsoft Office * Ability to work collaboratively with a diverse population

KT Pacer As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. The Technical Customer Service Representative is responsible for providing technical support and assistance to customers experiencing issues. Core duties include troubleshooting problems, guiding customers through solutions, escalating complex cases, documenting customer interactions, and staying updated on product changes. Position Key Accountabilities: Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards Collaborate with customers to ensure on-time delivery, correct costing, and quality of product Engage with customers to provide written estimates and quotes for parts & service repairs Process work and sales orders from initial to closing stages Work with Purchasing, Production, Engineering, and Operations teams to align material deliveries to service schedules Process warranty claims with customers and vendors Troubleshoot invoice discrepancies with Accounting & Receiving to ensure precision and accuracy Obtain and apply product and industry specific knowledge for professional development Other duties and responsibilities as assigned Desired Qualifications and Experience Levels: High School Diploma Required At least 3 years of experience in Customer Service, Service & Repair, or Manufacturing required High degree of mechanical, electrical, and hydraulic aptitude is preferred Strong communication skills - both verbal and written Excellent attention to detail is required Proficient in Microsoft Excel, Word and Outlook Strong desire to drive continuous improvement Ability to develop and maintain customer / distributor relationships Highly organized and motivated Throughout our company and in all interactions, Kentucky Trailer Associates choose to be: Patient, demonstrating self-control Kind, giving encouragement and appreciation to others Humble, without arrogance or pretense Respectful, treating others as important individuals Selfless, focusing on the needs of others Forgiving, letting go of resentment when wronged Honest, free of deception Committed, honoring the choices we make Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.

Job Description As a Customer Care Expert at Wix, you'll be the trusted guide for our users, helping them achieve their goals and resolve issues while growing online. You'll provide high-quality support using a mix of product knowledge, problem-solving, and AI-powered tools across phone, chat, and email. In your day-to-day, you will: Work within a highly organized environment, following a clear daily schedule to ensure consistent and timely support for our users. Manage a high volume of contacts across multiple channels like emails, chat and phone. De-escalate and resolve complex or sensitive situations with empathy and clear communication. Document user interactions accurately and thoroughly in designated systems in real time for tracking and follow-up purposes; navigate multiple software tools simultaneously while engaging with customers. Build strong relationships with users and uncover their true needs. Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate. Collaborate with peers and product teams, sharing user feedback and following established escalation paths Collaborate live with peers and cross‑functional teams to surface user feedback and follow established escalation paths. Work with other departments and product teams, and advocate our users' needs to impact product roadmaps. Analyze user behavior and relevance to determine their effect on user satisfaction. Stay current on Wix products, features and services by learning, retaining, and communicating new features and improvements as they are released. *** This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids 2-3 days a week depending on the shift. Available Shifts: Tue-Sat, 10am - 7pm Tue-Sat, 1pm - 10pm Training Shift: Mon-Fri, 8am - 5pm *These shifts will commence at the end of the training period. During the training period, you will be required to work onsite every day. Please note that we have a limited number of open positions per shift, you can add your preferred shift during the application process, however, it is not guaranteed until the time of offer.* Qualifications A customer service professional with at least 2 years of experience working in a client-facing role. You have a strong emotional intelligence and the ability to navigate complex customer needs with empathy and professionalism. You find meaning and pleasure in helping others succeed and are curious to know what really drives users. You have strong critical thinking skills and ability to maintain focus and productivity during extended periods. You can maintain composure and exercise sound judgment under routine work pressures. You hold yourself to high-performance standards, and work to improve constantly and are confident about taking responsibility and ownership. You're passionate about new technologies like AI and always eager to learn more. You thrive in a fast-paced, dynamic environment with the ability to handle multiple user interactions (back-to-back, if needed also simultaneously) and look at change as an opportunity to grow. You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests. Bonus points if you have experience in tech, SaaS, or internet companies. Additional Information You'll be part of the Customer Care Guild, a team of experts dedicated to helping Wix users succeed. By providing support across various channels, our team ensures users have the tools and guidance they need to make the most of Wix's products. We thrive on collaboration, feedback, and a shared passion for helping users achieve their goals.

Job Description Job Title: Customer Service (Bilingual English/Spanish) Job Type: Full-Time Salary: Competitive base + performance bonuses Join a Winning Team with Doug Valentine State Farm Agency Are you a bilingual professional who thrives on delivering outstanding customer service? Doug Valentine State Farm Agent is looking for a bilingual Customer Service Representative (English/Spanish) to help us serve and support our growing customer base in Cedar Rapids, IA. If you're detail-oriented, people-focused, and fluent in both English and Spanish, this is a great opportunity to grow your career and make a real impact. This is an in-office position. What You'll Do Respond to customer inquiries with professionalism and empathy Assist policyholders with policy changes, billing, and coverage updates Process and follow up on insurance claims Maintain accurate records of all customer interactions Collaborate with the team to ensure excellent service and support What We're Looking For Must have or be willing to obtain Property and Casualty license Must have or be willing to obtain Life and Health license Fluent in both English and Spanish Strong communication and customer service skills Detail-oriented and able to multitask Previous customer service or insurance experience preferred Must be able to commute to our Cedar Rapids, IA office What We Offer Competitive base salary, based on experience Performance-based bonuses Paid Time Off (vacation, personal, and sick days) Parental leave Health and dental insurance 401(k) with employer matching Advancement and career development opportunities Why Join Us? At Doug Valentine State Farm Agency, we are passionate about helping people manage the risks of everyday life and recover from the unexpected. We are a supportive, high-performing team that values professionalism, service, and community. If you're looking for a place to grow, make a difference, and be part of something meaningful, wed love to hear from you. Ready to Apply? If you're motivated to succeed and meet the qualifications, apply now with your resume. Qualified applicants will be contacted regarding next steps. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Build your career, not just your resume. For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the face of our Evansdale branch. This isn't a high-turnover call center job. You'll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance. What You'll Do Support existing business accounts with quotes, bids, and order follow-ups. Answer and resolve customer calls and emails with accuracy and speed. Enter orders and track shipments to ensure on-time delivery. Partner with sales and management to identify new opportunities. Be the customer's voice inside our company. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. What We Offer Starting pay $16.00 - $19.00 / hour DOE Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match Paid time off and paid holidays Paid training in the plastics industry-technical knowledge included What We're Looking For Excellent communicator with strong problem-solving skills. Organized multitasker who thrives in a fast-paced office/warehouse support role. Positive, team-focused attitude. High school diploma (or equivalent). Ready to grow with Regal Plastic? Apply today and take the first step toward a career with stability, growth, and impact. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pay: $20-$21/hr Schedule: Monday-Friday, flexible start time (6 AM, 7 AM, or 8 AM) We are hiring a Customer Service Representative to support a new high-volume customer account. This role is ideal for someone who enjoys data coordination, fast-paced email communication, and working within multiple systems. What You'll Do Manage a high volume of incoming customer emails Build and process customer orders using SAP and our Warehouse Management System Perform accurate, high-speed data entry Communicate with internal teams to ensure order accuracy Maintain detailed documentation and follow customer requirements What We're Looking For Previous customer service or data coordination experience Strong attention to detail and ability to multitask SAP experience strongly preferred Comfortable navigating multiple systems and handling large email volumes Reliable Monday-Friday availability with flexible start times Why You'll Love It Steady schedule Clean, fast-paced office environment Opportunity to support a growing customer account Why work for Advance Services, Inc. Advance Services is for and about people; we are your employment specialists. Enjoy our easy application process. You NEVER pay a fee! Weekly pay. Fun Safety and attendance incentives. Health Benefits to keep you and your family healthy. PTO so you have time for you. Apply for this job by clicking the apply button. You will be directed to our website. Please select Cedar Rapids, IA branch or call our office at ************* Stop in and see our experienced friendly staff at 1450 Boyson Rd Suite C-5 Hiawatha IA 52233 Advance Services is an equal opportunity employer Great Referral Incentives. Advance Services partners with the top companies in the area!

Hibu is looking for a Website Support Specialist! This person would be responsible for handling DNS issues in a customer support and production capacity. The DNS Web Support Specialist will interact with several internal departments, external clients, and vendors on a daily basis to ensure sites are set live and secure. Responsible for answering Five9 Call Queue calls and addressing incoming emails. Responsibilities: Receives inbound calls regarding domains and email issues. Makes outbound phone calls to clients to assist with DNS issues as needed. Researches and investigates hosting issues and provides prompt resolutions. Contacts vendors to resolve domain and email hosting issues. Secures and purchases new domains for clients. Monitors personal Outlook inbox and Teams group chat for internal and 3rd party vendor-related updates and issues. Monitors DNS team shared Omni Channel to promptly resolve client issues. All other duties as needed and assigned. This role is directly client-facing and a significant part is telephone based customer interaction. As a result, the employee is representing Hibu and needs to provide a positive experience for our clients. In addition to client interaction, there is regular contact with internal operations departments, sales reps and managers, as well as third parties working with our clients. Skill Requirements: Excellent written and verbal communication skills. Skilled at providing client-focused interactions, creating positive experiences for Hibu's clients. Adaptable, able to quickly learn new products and processes. Proactive in bringing issues impacting production to management in a timely and effective manner. Strong time management skills. Ability to complete multiple priorities simultaneously. Strong working knowledge of Microsoft Office Suite. Ability to handle multi-line phone system. Familiarity with multiple web browsers (Chrome, Edge, etc.) 1-2 years' experience as a customer-service agent. Preferred Skills: Experience working with DNS tools. Familiarity with File Transfer Protocol (FTP.) IND10 #LI-AG1 Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address ******************************** : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Teller Service Representative-PT Part-time: 30-35 hours/week PAY $17.78 WANT TO BE A PART OF SOMETHING GREAT? VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY. Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked! Benefits: *********************************************************** SUMMARY Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services. ESSENTIAL FUNCTIONS • Create excellent service experiences that promote the Veridian brand. • Understand and be familiar with Bank Secrecy Act (BSA) guidelines. • Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc. • Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc. • Actively cross sell credit union services by providing information to current, new and potential members. • Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member. • Assist members over the phone. • Consistently achieve established monthly and annual sales and service goals. • Contributes to team effort by accomplishing related results as needed. • Monitor necessary departmental files and reports, updating member information as required. • Maintains member confidence and protects operations by keeping information confidential. • Balance cash box per teller balancing procedures. KEY ATTRIBUTES • Oral and written communication skills. • Member service focus. • Attention to detail and accuracy. • Positive attitude that supports a team environment. • Dependable and punctual; flexible during peak times. • High level of confidentiality. • Organizational skills. • Self-motivated; ability to work without close supervision. • Problem solving; analysis. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: • Occasionally lift and/or move items over 10 pounds. • Remain sedentary (seated) for extended periods of time. WORKING CONDITIONS This job operates in a professional office environment and routinely uses standard office equipment. TRAVEL Limited travel expected. REQUIRED EDUCATION AND EXPERIENCE • High School Diploma. • Relevant work experience in the area of customer service and/or cash handling. • Math and clerical aptitude. • Fluent computer skills in a Microsoft Windows environment. OTHER DUTIES Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ABOUT VERIDIAN Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

Responsive recruiter Replies within 24 hours Benefits: 401(k) matching Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Position Summary: This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery. General Job Duties: All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values. All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner. All full time employees are required to work at least 40 hours a week. All employees are expected to escalate issues as necessary. All employees must conduct themselves in a respectful and professional manner as outlined in the Vetter's Inc. Culligan Employee Handbook, code of ethics, and code of conduct. All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team. All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions. Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors. Essential Job Functions: Assist in customer service and answer the phone in a manner that correlates with Vetter's Inc. Culligan's mission statement and values. Maintain financial accounts by taking payments and/or processing customer adjustments when necessary. Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary. Account collection activities, which includes following procedures for reminding customers about past-due accounts. Maintain customer files. Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed. Enter all sales leads, service order, and installations in to computer system. Take an active hand in training and aiding others in the Vetter's Inc. Culligan team. Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in. Track all inventory of the appropriate branch. Follow regulatory reporting procedures, which includes customer and month-end reports. Work with consumer AP departments to bring accounts into current standing. Other duties as assigned. Cross Training Requirements: This position is responsible for cross training with the Vetter's Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence. Position Requirements: The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry. Position Requirement: Capable of working effectively independently and in a team environment Self-motivated, goal and detail oriented Flexible and adaptable to changing work environment Ability to prioritize multiple tasks and manage time efficiently Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR) Proficiency in Microsoft Office programs, particularly in Excel Reasoning Ability Requirements: Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally. Physical Requirements: Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day). Compensation: $16.00 - $18.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

Job Details Cedar Rapids, IA Full Time 1st shift (mainly Monday - Friday) SalesFlex Support Rep Job Vision: Ensure that 7G Distributing will drive profitable volume growth, market share, and maintain its position among Suppliers as a leading distributor through implementing effective sales and merchandising strategies. This will in part be accomplished by: Focusing on areas and factors where 7G Distributing must improve in order to win long-term, sustainable market share while the sales team is focused on detailed, tactical execution. Ensuring “best-in-market” DSD service to all accounts through “best-in-class” execution and maintaining superior “partner” relationships with retailers and Suppliers. Serve as a role model for 7G Distributing by establishing mutual respect with management and co-workers. Lead by example to promote teamwork, cooperation and enhanced morale. Operate with candor, integrity and professionalism is all 7G Distributing interfaces. Essential Job Functions: Ability to perform all functions of pre-sales, merchandising and special events, Ability to adjust daily schedules to be relief for pre-sales, merchandising, draft or special events, Increase volume and distribution by supplier/brand/sku for assigned accounts as established by 7G, Maintain and/or grow market share for assigned accounts as set forth by 7G as measured in competitive sales reports, Sell new package placements and tap handles as prioritized and directed by monthly sales goal (All 7G brands), Dominate merchandising in all assigned accounts, Prepare and transmit orders consistent with retail needs and 7G goals before the stated order cut-off time, Utilize the handheld order entry and account management computer as a selling tool, ensuring all products are reviewed in order to prevent out of stocks and hot shots, Advise and train retailers and their employees in the proper methods of selling, merchandising and pricing products, always putting the needs of the retailer first, Be aware of competitive trends in the market, adjust selling strategies accordingly to ensure 7G is winning in the marketplace. Communicate competitive trends and intelligence to the Team Leader, Maintain control of retailer inventories to ensure adequate product is available for sale while, minimizing out of stocks, Achieve point of service (POS) execution dominance versus competition, Improve sales of all 7G products by building displays and placing POS materials according to 7G Distributing, Supplier and retailer guidelines, Utilize POS effectively by gaining the #1 position and matching available POS with account type, Ensure that product is rotated per the 7G Distributing rotation policies and procedures, Provide Bulk delivery assistance as required, Maintain a “Fresh” look to POS ensuring all POS is current, clean and in working order, Complete daily merchandising worksheets, examining and disclosing all out-of-stocks, shelf-outs and time spent merchandising accounts, Demonstrate initiative in gaining placement, displays, and reduced prices on promoted brands/packages, Adhere to the Rotation policy, eliminating out of code product, Work as a team with Sales and Delivery personnel, Qualifications Required Qualifications: 6 months sales/related on the job experience, Computer knowledge that includes Microsoft Windows, Office Suite and Web Based Applications, Driver's license and meet insurability requirements, Ability to stand for long periods of time and lift up to 50 pounds at times regularly.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner Knowledgeable regarding Internet Service Provider services. Do you know what it means to “Pair a Remote”? Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling Ownership of resolving the customers reason for contacting Tech Support Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed Comfortable using a Knowledge Base system in conjunction with your call handling Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy) Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system Accurately document customer interaction while following all required policies and procedures. A strong desire to provide world class customer service every time you are interacting with our customers Comply with requirements surrounding confidential information and personal information Self-starter who stays up to date on ad hoc training activities Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications Must be 18 years of age High school diploma or equivalent Understand the basics of VoIP Phone systems, internet gateways, and HD video. The ability to evaluate, troubleshoot, and follow-up on customer issues Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (30+ words a minute) Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Understanding Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change is constant Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service or Tier II, technical support CompTIA IT certification COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

CUSTOMER SERVICE REP 1.RECEIVE,PROCESS PHONE ORDERS. 2.PREPARE PRODUCTS. 3.STOCK INGREDIENTS FROM DELIVERY AREA TO STORAGE.CLEAN/ORGANIZE DAILY. ABILITY TO COMMUNICATE VERBALLY WITH CUSTOMERS,CO-WORKERS BOTH OVER THE PHONE AND IN PERSON.ABILITY TO ADD,SUBTRACT,MULTIPLY.

The Distribution Center Team Member plays a crucial role in supporting our purpose of providing lasting value for those we serve by performing the shipping, picking, or receiving functions in the distribution center. This role works with other distribution team members and team leads to process all products in an efficient manner while maintaining high levels of accuracy and safety. This individual promotes our culture, our 5 P's and our purpose of creating lasting value for those we serve. Key Responsibilities & Essential Functions: Adhere to all company safety policies and initiatives Process orders with an RF gun or scanner, motorized cart and/or fork lift in an efficient and accurate manner Provide feedback on adequate stock levels Assist in maintaining distribution center cleanliness and order Cross-train in other departments of the distribution center Support team members by participating in team lifts Participate in distribution center process improvements Provide coverage in areas of the distribution center in which staffing is low and work level is high Requirements Critical Success Factors: Ability to learn, grow, and adapt to change Ability to work collaboratively with all areas of the distribution center Execute duties with the highest regard for safety, continuous improvement, and cost reduction Ability to work independently and in a team environment Excellent customer service orientation Willingness to give and receive constructive feedback Ability to stay on task and work efficiently Ability to analyze workload and establish priorities with time sensitive deadlines Ability to maintain a positive attitude and solid work ethic Strong communication skills Self motivated with strong problem solving ability Strong detail orientation Dependable Ability to stay on task Job Requirements/Specifications: High School Diploma or GED required Previous distribution experience preferred Demonstrated computer skills required Ability to lift 70lbs on a consistent basis; lift up to 100lbs occasionally Ability to stand and walk for long periods of time Knowledge of handheld RF scanner is a plus Forklift operating experience preferred Knowledge of Eclipse preferred Ability to work an extended shift to complete work tasks as needed Work Environment & Physical Demands: Consistently standing, walking, lifting, working with hands, working with fingers, and working indoors Frequently carrying, pushing, bending at the waist, twisting upper body, reaching, near and far vision acuity, depth perception, field of vision, vision adjustment, color vision, team lifting, working with others, cold, heat, temperature changes, high places, mechanical hazards Some sitting, climbing, balancing, kneeling, crouching, talking, hearing, working alone, non-standard work shifts, extended days, humidity, noise Occasional crawling, driving, wet, vibration, confined area, working outdoors, electrical hazards, explosive materials, fumes, odors, dusts, mists, gases, poor ventilation The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required. Full Time Positions: plus benefits that include medical, dental, vision, life insurance, disability insurance, paid time off, 401k and Employee Stock Ownership Plan Part Time Positions: plus benefits that include paid time off, 401k and Employee Stock Ownership Plan

************************ Auxiant's Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as a Customer Service Representative in our Cedar Rapids, IA office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: Handle incoming and outgoing phone calls from providers and members. Handle incoming live chats via the website from providers and members. Respond to emails via Auxiant secure email from providers. Essential Functions: Answer provider phone, live chat, and secure email questions regarding claim status and benefits Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential Functions: Other duties as assigned or appropriate Education/Qualifications: Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Previous call center experience preferred Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience. *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Assisting customers and answering phones in Respiratory therapy area of DME. Assists with getting orders for CPAP/BIPAP equipment. Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call. What you will Do: Assists patients/customers in obtaining correct medical equipment to meet needs - assess for safe use. Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom. Fit patient with appropriate product based on physician orders and patient needs. Encourage purchase of retail items to patients who might be looking for something extra. Obtain insurance information - data entry into computer system. Verify benefits as needed. Utilize HME computer system - enter appropriate data for purchase or rental based on item. Document safety and use education. Adheres to all safety, infection control and employee health policies and procedures. Hours/Schedule: Full Time, 40 hours per week 8:30 am to 5 pm Minimum Qualifications: Valid IA driver's license and an acceptable Motor Vehicle Report (MVR) High language, high math, high reasoning ability. * Personal computer, 10-key calculator, Microsoft Office, database software. * Ability to work with diverse groups of people. Position Highlights and Benefits We care about your well-being, both physical and mental, which is why our benefit package includes: * Wellness programs * Education reimbursement * Personalized health insurance plans including dental and vision * Paid time off * Long- and short-term leave * Retirement planning * Life insurance coverage All benefits begin day 1 with no waiting period! Ministry/Facility Information: MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: * MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center * MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation * MercyOne Oelwein Medical Center, Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

JOB DUTIES AND RESPONSIBILITIES The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. * Ensure at all times operating principles are being adhered to: * Clean - Keep all areas clean and pristine. * Safe - Follow all safety policies and procedures. * Friendly - Use customer courtesy skills to provide superior guest service. * Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards. * Fantastic Value - Effectively manage and ensure an optimum value proposition for our patrons. * Display "Family Style Service" to deliver the best experience to our guests: * Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. * Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. * Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. * Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees. * Responsible for cashing customers' tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments with cash transactions, such as but not limited to, slot jackpots, table fills/credits and other departments needing cash for their guests. * Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. * Keeping cash drawer balanced. Ensure that all casino funds are secured when not in use. * Verifying and documenting personal identification information for check and cash advance transactions. * Be in compliance with all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance). * Responsible for superior customer relations. Ensure safety and security of employees and customers. * Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club. * Provide information to casino related events and promotions. Redeem offers and provide promotional materials for guests'. Work as needed for special events and promotions. Greet our customers arriving from bus groups. * Completes all company-required training within designated time frames. * Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: While performing the duties of this job, the employee is required to stand most of their shift. The employee must be able to speak and listen with guests effectively. The employee must be able to bend/lift up to 30 pounds. The employee must also be able to operation a computer and 10-key calculator. Mental Demands: Ability to communicate effectively with guests and employees at all levels. While performing the duties of this job must be able to work with computers and computer systems used for the position. The employee must be able to work in a fast paced customer service environment and be able to multi-task. Work Environment: While performing the duties of this job, the employee is exposed to variable temperatures, smoke and bright flashing lights. The employee may be required to perform duties outside in all seasons. The noise level in the work environment can be very loud. MINIMUM QUALIFICATIONS Education: A high school diploma, GED is preferred. Training/Experience: Previous cashier or banking experience is preferred. Previous customer service experience is a plus. Other: * Must be able to obtain and maintain a Valid Gaming license. * Must be able to receive and maintain all required certification(s). * Must complete all required company training.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness