Call Center Agent - IN- Full-time - Monday thru Thursday 8:30 AM until 5:00 PM alternating Friday 8:30 AM until 4:30 PM and Sat 9:00 AM to 1:00 PM
Call center representative job in Indianapolis, IN
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.
MUST HAVE High School Diploma or GED
What You'll Do:
Help save lives by supporting blood donation efforts through compassionate and professional phone outreach.
Pay: $16/hour (+ evening and weekend shift differential)
Must be able to work a hybrid schedule which includes in office and remote
Training Details:
Duration: 2 weeks
Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST)
After training, you'll transition to the regular schedule you applied to and are hired
Schedule:
This is a hybrid position, must be able to work in-office and remote
Benefits
Medical, dental, vision , 401k matching 7%
18 Days of PTO and 6 paid holidays (PTO days added after 1st year)
Wellness Program
Tuition Reimbursement
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Adheres to work schedule
Meets productivity, quality, and service level goals
Provides compelling messaging to donors to influence blood donation
Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
Answers donor questions, requests and concerns via phone and text
Recruits new donors by asking existing donors for family/friend referral (pledge)
Educates and motivates donors to schedule their next donation appointment
Attends training and implements techniques/tactics taught into workflow
Maintains accurate donor information in profile
Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
Participates on team projects, as assigned
Demonstrates Versiti's core values daily
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti's mission in the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
equivalent required
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required
Tools and Technology
Personal Computer (desk top, lap top, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required
Not ready to apply? Connect with us for general consideration.
Auto-ApplyPart Time Customer Outreach Representative
Call center representative job in Indianapolis, IN
North America's Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, service, and employees in the world, we will continue to be America's choice when it comes to selecting a Lawn Care Professional. Come to work with your passionate enthusiastic attitude, and you'll experience the thrill of being a part of a winning team and you'll be rewarded with many opportunities for personal growth!
As we continue to grow, we are looking for our next great Marketing Representative to join our successful team. As a sales and marketing professional, you will be working on a team to generate leads for our sales staff by offering home owners the opportunity to obtain a free no- obligation service quote and lawn care advice. No selling is required, but this is a great opportunity for those looking in the field of sales or business. Great Opportunity for Students!
As an associate Weed Man will enjoy:
Ability to work independently as part of a team
Competitive Salary and Bonus Program
Varying Benefit Packages
Industry and Company Training
Advancement Opportunities
Resource Center Representative
Call center representative job in Greenwood, IN
Job DescriptionThe Resource Center Representative is responsible for supporting the entire customer service, administrative, and production activities according to the contracted company policies and procedures. This will involve the daily operational processes of the assigned customer site, located in Greenwood, IN (US 31 & East Worthsville Rd). Hours are Monday-Friday. No evenings or weekends!
BenefitsAt Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:
Generous PTO
7 paid holidays + 1 personal holiday of your choosing
Weekly Employee Engagement Activities
Paid volunteer time
Monthly Fitness Reimbursement
Tip Lead/Business Referral Program
Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)
What You Have
Excellent verbal and written communication skills
Friendly and approachable demeanor
Excellent interpersonal and customer service skills
Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines
Ability to function well in a high-paced and at times stressful environment for production center
Dependable and punctual
Collaborative team player, willing to take on any job to help the team as a whole
Ability to take direction and work independently
Strong attention to detail
Resiliency
Confidentiality with proprietary information
Reliable transportation
Ability to do a lot of walking within a production/manufacturing environment (depending on site)
Be able to lift approximately 50 pounds
What You'll Do
Ensure that Resource Center Manager is kept up to date on site activities - particularly those activities that may have an impact on the overall client relationship/expectations
Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results
Ability to serve all metropolitan sites based on home-base site
Being proactive in seeking out opportunities to be helpful during idle time
Providing outstanding customer service in all encounters
Put in initial service tickets on equipment
Phone queue management
Follow dress code, attendance, and customer experience policies
Production Center:
Operate high volume production equipment
Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials
Bulk mail runs (site dependent)
Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)
Triage issues with virtual meeting equipment
Refresh of meeting rooms
Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.
Troubleshoot print and copy equipment, escalating to a technician when needed
White Glove Service:
Conducting mail runs
Being proactive in seeking out opportunities to be helpful and provide great customer service
Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to):
a. Front Desk supportb. Answering phones and managing emailc. Greeting guests & customersd. Handling scanning projectse. Mail Services, including processing, pick-up and deliveryf. Using production equipment to create booklets, documents, and other services as requested
What You'll Bring to the Role
A high school diploma or equivalent
1-3 years' work experience in a customer facing role
Prior experience working in an administrative capacity, highly desired
Reliable transportation
A valid Indiana state driver's license
Motor vehicle report (MVR) with clean driving history
About VAFVan Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.
Ready to take your career to the next level? Apply today and join a team that's redefining technology solutions for the modern workplace.
IN-IDOI-Inbound Call Center Rep
Call center representative job in Indianapolis, IN
Title: IN-IDOI-Inbound Call Center Rep Hybrid Duration: 12 Months Interview: In person only Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory. DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc. DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency. RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program. PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Call Center Representatives at FTDIN
Call center representative job in Indianapolis, IN
Job Description
La Fonda On The Plaza in Indianapolis, IN is looking for one call center representatives to join our team. We are located on 51 Ditch Rd. Our ideal candidate is self-driven, motivated, and hard-working.
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Bilingual Call Center Representative
Call center representative job in Indianapolis, IN
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCollections Call Center Agent
Call center representative job in Indianapolis, IN
Join the Team at Superior Auto!
Are you a strong communicator who enjoys helping people and making a real impact? Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call.
In this role, you'll be the friendly, solutions-focused voice that helps customers stay on track with their accounts-while also supporting stores that need extra collections assistance. If you're motivated, professional, and ready to grow your skills, we'd love to meet you.
What We Offer
Competitive pay of $18/hr and monthly incentive based on results.
No late nights, no Sundays - You'll have time for life outside of work.
Steady schedule - Five-day workweek, alternating Saturdays with a weekday off.
Solid benefits including health, vision, dental, and more.
Growth opportunity - Be part of a new department where you can help shape the future.
What You'll Do
Make timely, professional outbound collections calls to customers on behalf of our store locations.
Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
Support special outreach projects such as delinquency prevention campaigns.
Follow compliance scripts and communication standards to ensure accuracy and consistency.
Solve complex account situations and escalate to the appropriate team.
Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
Participate in team meetings, coaching sessions, and ongoing training.
What We're Looking For
High school diploma or GED (preferred but not required).
Clear, confident communication skills.
Customer service or collections experience (preferred, not required).
Ability to work both as part of a team and independently.
Ability to work occasional pre-approved overtime based on call volume.
Superior Auto is an Equal Opportunity Employer
Auto-ApplyCustomer Service/ Call Center Representatives
Call center representative job in Indianapolis, IN
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Kelly Services is currently seeking several Customer Service/ Call Center Representatives for our client's Indianapolis, IN location.
In addition to working with the world's most recognized and trusted name in staffing, Kelly employees can expect:
Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
Pay $13.00 per hour
Schedule: Availability: 8 am - 8 pm - Monday-Friday, Sat OT
Training: 8 am - 4:40pm (3 wks)
OJT: 9 am - 5:30pm (2wks);
Duration: TBD
Anticipated start date: 1/23/2017
SUMMARY
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
MAJOR JOB DUTIES AND RESPONSIBILITIES
Receive and place telephone calls.
Perform data entry and use software programs.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Must document all calls and evaluate each account to determine if further research is necessary.
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
Requires close attention to accuracy, performs independently, subject to practices and procedures.
EDUCATION/EXPERIENCE
Requires High school diploma;
1 year of customer service or call-center experience;
Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.
Medical terminology training and experience in medical or insurance field preferred.
Willingness to work a flexible schedule for peak call times
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below.
Additional Information
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
Customer Service Representative - $500 Sign on Bonus
Call center representative job in Batesville, IN
About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit ***********************
Client Care Advocate - Annuities
Start Date: December 1, 2025
Location: Batesville, IN
Hourly Rate: Hartford - $17.58 per hour + overtime pay and bonus opportunities
Paid Training:
* Training lasts approximately 12 weeks
* Training hours are Monday - Friday, in-office, from 8:30am - 5:00pm EST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls
* After training, you will follow a hybrid schedule
* Our contact center is open as follows:
* Monday - Thursday 8:00am - 7:00pm EST
* Friday 8:00am - 6:00pm EST
This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.
Perks and Benefits:
* $500 sign-on bonus
* All IT equipment provided
* Hybrid work schedule after training period (M -TH in office)
* Free lunch and parking
* Referral bonuses
* Eligible for annual bonus
* Comfortable workspaces and game rooms
* 12 days annual PTO plus 5 sick days, 11 holidays, and volunteer time off
* Free health insurance - employee & children levels based on salary band
* Training & career advancement
* 6% 401(k) match and equity opportunities
* Tuition, adoption, and lifestyle reimbursement
POSITION OVERVIEW
Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Batesville, IN or Hartford CT. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the following duties:
RESPONSIBILITIES:
* Understands insurance products, procedures, and system capabilities
* Responds to inbound calls providing excellent customer service
* Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
* Receives and resolves telephone inquiries from parties of the contract within service standards
* Identify, communicate, and proactively work to solve problems or issues
* Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
* Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
* Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships
* Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
* Main contact for assigned sales representatives, accounts, and states
* Provides a broad range of technical and operational support to clients and agents
* Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
* Participation in team meetings and other cross functional groups is expected
* This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
* Provides other duties as assigned by management
REQUIRED QUALIFICATIONS:
* Bachelor's degree or equivalent work experience
* 1+ years' experience in customer service
* Strong PC and Software skills, especially Microsoft Office products
* Insurance industry knowledge is a plus
PREFERRED QUALIFICATION:
* Proven ability to grasp new products, concepts, and procedures
* Understanding of the industry, sales process, and distribution channel
* Strong attention to detail with excellent organizational skills
* Great interpersonal and team skills required
* Strong written and oral communication skills
* Excellent phone presence and presentation
* Ability to maintain positive attitude and composure in dealing with difficult situations
* Demonstrated flexibility with schedules and time management
* This position is not eligible for visa candidates now or in the future.
#LI-KK1
Privacy Statement
Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to *****************
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
Easy ApplyCustomer Support Representative
Call center representative job in Bloomington, IN
TempToFT
AppleTree is partnering with an amazing client in the Bloomington area looking for Customer Support Representatives. Candidates must live within 1 hour of the Bloomington area.
This family-owned; global company started as a home-based business. Their work environment focuses on bringing people together and fostering relationships that promote respect, inclusion, diversity, and equality. These collaborative working relationships foster innovation.
The Customer Support Representative is responsible for managing incoming customer and sales representative calls and emails regarding inquiries that relate to order processing, consignment inventories, and pricing contracts.
Must live in Bloomington Area
Responsibilities:
Answer calls and questions from external customers and sales representatives
Assist Customer or sales representative in placing orders
Answer product-related questions from external customers
Work with Customer Relations on complaints due to service errors
Navigate multiple sites to provide customers with information about their orders
Collaborate with other departments as needed
In office 1 to 2 times a month
Requirements:
High School diploma or equivalent required
Experience in a related role preferred
Proficient in Microsoft Office software
Excellent communication and interpersonal skills
Maintain regular and punctual attendance
Adhere to safety requirements
Maintain company quality standards
Ability to work in a collaborative and independent work environment
If you meet these requirements, apply or call 812-772-5627 today! Interviews will begin immediately!
JOB TYPE: FULL TIME
SHIFT: 1st (9:00 am-5:30 pm)
PAY: $17.00/HR
Customer Success Representative
Call center representative job in Indianapolis, IN
Job Description
S&K Building Services is a fast-growing commercial window cleaning and exterior services business. As we continue to scale across the U.S., we're looking for a reliable and detail-oriented Customer Success Representative to join our team. This role supports our customers and branch teams by managing onboarding, billing, collections, and account updates. You'll be the first point of contact for customers, helping ensure they have a smooth, positive experience from start to finish.
This position will be located at our Headquarters | 4801 Industrial Pkwy, Indianapolis, IN 46226
WHAT YOU'LL DO
Serve as the first point of contact for customer calls and emails, resolving inquiries quickly and accurately
Set up new customer accounts, ensuring all required documentation (W-9s, COIs, questionnaires, etc.) is received and verified
Prepare, validate, and send invoices; manage and troubleshoot customer billing portals
Follow up on overdue accounts and communicate with customers to resolve payment issues
Accurately post and apply customer payments; escalate any discrepancies when needed
Maintain clean, up-to-date customer data across systems and coordinate updates with branches and HQ
Respond to customer requests for account updates, invoices, or documentation
Deposit cash and checks or forward payments to HQ per company procedures
Build positive relationships with customers and act as a liaison between them and internal teams
Perform other related duties as assigned
WHO YOU ARE
You have 2+ years of experience relative to customer service, billing, or administrative experience
You are proficient in Microsoft Office Suite (Excel, Outlook, Word)
You have high attention to detail and strong organizational habits
You are comfortable working independently and managing competing priorities
You have a high degree of accuracy and attention to detail
You reside in the Indianapolis, IN area and are willing and able to work in office
NICE TO HAVE
You have experience in field services or commercial services
You are familiar with accounting or ERP systems
WHAT WE OFFER
Competitive Hourly Base Pay up to $21
Weekly Pay
Health Care Plan (Medical, Dental & Vision) - Benefits Effective within 30-60 Days of Hire
Retirement Plan (401k with a Company Match)
Paid Time Off (Vacation & Public Holidays)
Training & Development
Customer Service Representative Fueler/Washer
Call center representative job in Indianapolis, IN
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description4304 W Morris St, Indianapolis, IN 46241
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle mechanics but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a diesel technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
We take pride in offering a competitive wage and great benefits.
This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hourly rate.
Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
Career stability
Opportunity for growth
Excellent benefits, including paid time-off
Strong, well-rounded training on a variety of OEM equipment (Penske's Technician Certification Program is certified as a Continuing Automotive Service Education provider)
Advanced vehicle maintenance technology
Location and schedule flexibility
Qualifications:
• High school diploma (or equivalent)
• Valid driver's license
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer.
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 4304 W Morris St
Primary Location: US-IN-Indianapolis
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2330146
Customer Service Representative
Call center representative job in Indianapolis, IN
Benefits: * 401(k) * Bonus based on performance * Competitive salary * Paid time off FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities
Position Overview
We are looking for a friendly and professional customer service representative who excels at building relationships and thrives in a fast-paced environment. The ideal candidate will bring B2B sales experience, strong communication skills, and a calm, solution-focused approach under pressure.
A Successful FASTSIGNS Customer Service Representative Will:
* Serve as the first point of contact for inbound calls, emails, and online inquiries
* Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment
* Collaborate with the production and installation teams to ensure client needs are met
* Contribute to daily team meetings and sales strategy sessions
* Build and maintain long-term relationships with B2B clients
* Make outbound calls and follow up with business clients to generate opportunities and close sales
Ideal Qualifications for FASTSIGNS Customer Service Representative:
* 2+ years of experience in customer facing roles
* Friendly, approachable personality with a professional demeanor
* Strong communication skills via phone and email
* Ability to stay composed and effective under pressure
* Organized and detail-oriented, with the ability to manage multiple priorities
* Comfortable with CRM systems, Microsoft Office, and email platforms
* High school diploma or equivalent
* Great listening and organization skills
* Ability to sit for long periods (4 hours or more)
* Ability to view a computer screen for long periods (4 hours or more)
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
Customer Service Agent
Call center representative job in Indianapolis, IN
•$10 - $16+/ hour, plus bonus potential •Work from Home - Part-Time or Full-Time •Customer Service by phone and chat openings •Yearly Scholarships •Christmas Bonus
We are actively recruiting for our virtual call center. We offer part-time opportunities that you can work from home or your dorm room. Work with one (or more) of our name-brand clients 15-25 hours each week. Set your schedule up around your life.
NO outbound sales calls ever. Customers call you for help with their orders, vacation planning or roadside assistance depending on which client you are placed with.
To find out more, visit our website and click Apply Now. If a flexible schedule is important to you, check us out and decide if you want to partner with us.
Escalation Call Center Agent- WellTrans
Call center representative job in Indianapolis, IN
Job DescriptionDescription: Location: Indianapolis, IN Job Type: Full-TimeWellTrans NEMT is hiring Escalation Agents to support our growing call center. This role handles complex issues, urgent trip concerns, and calls that require advanced problem-solving. Escalation Agents work closely with internal teams to resolve service failures, support stranded members, and ensure a positive and safe experience for all.
ResponsibilitiesHandle escalated or urgent member and provider calls
De-escalate frustrated callers with professionalism and empathy
Investigate and resolve complex trip issues (delays, missed trips, safety concerns)
Coordinate with Routing, Dispatch, Provider Relations, and leadership
Provide real-time follow-up and complete accurate documentation
Identify when formal complaints must be submitted through the correct channels
Support Member Advocates with questions related to escalation criteria
Why Join WellTransGrowing statewide NEMT leader
Opportunities for advancement
Supportive leadership and team environment
Meaningful work helping members access essential care
Requirements:Requirements
At least 5 years of customer service experience with at least 3 years in a call center setting
Strong de-escalation and problem-solving skills
Excellent communication and documentation abilities
Ability to stay calm under pressure and manage high-severity situations
Must work on-site (no remote options)
Customer Service Representative
Call center representative job in Indianapolis, IN
Job DescriptionBenefits:
Competitive salary
Paid time off
Training & development
What You Will Receive Please be aware this job is not remote you would need to report to the office in Speedway every day
Earn competitive pay depending on your skills, experience and availability
Work during traditional business hours M-F 8-5 No Weekends
Professional small office with a friendly touch
Paid training on working software
Business casual attire atmosphere
Paid vacation, paid personal days for family needs and holidays.
Owner very flexable to suit candidates needs
Very small two person office does not provide insurance
Bonus potential based on performance
Advancement potential to assistant office manager, office manager and general manager
Yearly pay increases
Responsibilities
Dedication to excellent customer service
Able to manage small business details while working independently
Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
Experience handling projects to completion
Ability to multi-task in a high stress environment
Qualifications
Strong telephone and written communication skills.
Strong Computer skills
Outgoing personality; enjoys working with people
Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
(1+) years experience working in a Call Center or Customer Service Role preferred
Knowledge of home repair and light remodeling a plus
Handyman Connection of Indianapolis is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business.
We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Indianapolis to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.
If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of Indianapolis
Account Service Representative (Indianapolis, IN)
Call center representative job in Indianapolis, IN
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
JOB DESCRIPTION
Position: Account Service Representative (ASR) - Indianapolis, IN
Position Summary: Account Service Representatives are positions assigned to the Sales Department in Toledo, OH. Each representative is tasked with territory management of an existing territory. In order to fully service their territory, each ASR will be provided a list of accounts specific to their territory. Managing such accounts shall consist of assessment of service needs, financial assessment, and overall growth of each account.
Territory: Indianapolis
Principle Responsibilities:
Territory management of a specific territory. To comply with all policies and procedures of the company. Follow up on a timely basis to all client and employee requests. Insure proper documentation and materials are accurately completed. Perform financial assessments of existing accounts. Develop Organic Growth within assigned territory. Communicate effectively and professionally with internal and external employees.
Scope: It is imperative that each ASR manage their time appropriately and efficiently. Much of their time will be spent building relationships and communicating client's issues to the operations department. It is the responsibility of each ASR to manage the financial relationship as well as service aspects of each client within the assigned territory.
Education: College degree in Business Management and or Marketing preferred but not required.
Experience: Previous outside service management in the medical field of 2 years preferred but not required.
Skills: The ability to communicate effectively orally and written. All ASR's are to manage their time efficiently and complete their pending paperwork accurately and timely.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Sales
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyAccount Service Representative - Employee Benefits
Call center representative job in Indianapolis, IN
Job Description
Are you interested in joining a successfully growing organization that has been recognized repeatedly as a state and national Best Places to Work? If so, join Apex Benefits!
Apex Benefits is looking for an Account Service Representative who excels in client service and is confident working in benefits administration systems - Employee Navigator experience preferred.
Apex Benefits, a leading benefits consulting firm headquartered in Indianapolis, IN is known for our culture, our expertise, and the way we show up for our clients and each other. We offer our employees competitive benefits, a collaborative team environment, and advanced training.
This position is based on the north side of Indianapolis with a target start date in early 2026.
Job Summary
Responsible for providing exceptional service support to assigned accounts to foster positive client relations, business development and account retention. Represent Client Advisors or Account Executives, as necessary, by providing direct contact with clients.
Summary of essential job functions/responsibilities
Maintain positive relationships with designated accounts through effective daily/weekly communication both oral and written
Provide service to internal and external customers service which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefits and enrollment issues.
Complete and maintain up-to-date customer service call reports, documenting customer service notes and action items in the CRM system as required
Identify potential client issues and report them as appropriate to the account team
Assist with the implementation of new clients including but not limited to preparing materials for open enrollment meetings; obtaining and completing carrier/vendor paperwork to prepare for client signature
Update CRM system for assigned clients at implementation and renewal
Create and maintain client information files with appropriate documentation
Assist with the completion of the tasks included on the New Business and Renewal checklists in accordance with established best practices
Assist with education, coordination and implementation of new services, carriers and products
Establish and maintain mutual communication with the account team to stay abreast with client activities
Assist with the creation of client meeting agendas and meeting summaries
Assist Senior Analyst with the demonstration, collection of plan data, implementation, renewal, and maintenance of client accounts within a benefits administration platform
Demonstrate Apex Benefits core values and maintain positive working relationships with team members, clients, vendors and carrier contacts
Minimum requirements
High School diploma or GED required.
2+ years' experience in a business-to-business account services support role. Experience supporting medical and ancillary insurance related product lines preferred.
2+ years' experience with benefits administration platforms, Employee Navigator preferred
Indiana Life and Health license or the ability to earn one within 6-months of employment
Minimal travel may be required
Superior problem solving, analytical ability, attention to detail and customer service skills
Self-motivated, with the ability to work productively and proactively to see projects through completion in a minimally supervised environment
Highly developed reasoning and problem-solving skills
Strong organizational and time management skills
Conscientious, diligent work ethic
Professional writing and verbal communication skills
Positive attitude, willingness to learn and interest to work toward team goals
Capable of maintaining confidential information
Literacy in Word, Excel, PowerPoint and Web navigation
Able to react to change positively and handle other essential tasks as assigned
Apex Benefits Group, Inc. demonstrates equal opportunity employment and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
Powered by ExactHire:188128
Service Center Rep
Call center representative job in Indianapolis, IN
Type: This is a full-time position. Normal working hours are Monday-Friday 8a-5p
Classification: Nonexempt
Summary/Objective: Responsible for handling incoming calls, scheduling appointments and prompt patient service.
Supervision Received:
Reports to Office Manager and/or Team leader.
Supervision Exercised: None.
Education: High School Diploma or GED
Experience: Minimum of two years of experience in telephonic customer/patient service operations, preferably in health care setting.
Essential Functions:
Answers and screens all calls and emails per clinic guidelines; directs appropriately to Physicians, other medical personnel, administrators and support staff.
Takes messages following guidelines related to timeliness and accuracy and processes appropriately.
Places return calls as requested.
Maintains physician schedules to fill openings.
Completes clerical work associated with incoming referrals from outside medical sources.
Processes paperwork for new clients efficiently and in accordance with protocols.
Obtains pertinent information from new patients by asking them to complete surveys or interviews in a courteous and professional manner.
Collects data for the admission process.
Respects client or patient dignity and confidentiality.
Adheres to the facility dress code and appears professional at all times.
Respects patient confidentiality.
Assists other departments, as directed.
Other duties, as assigned
The jobholder must demonstrate current competencies applicable to job position.
Competencies:
Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
Displays the ability to communicate with others effectively, listen closely and convey points clearly.
Proficient with computer programs which may include Microsoft Word, Excel, Outlook and others.
Demonstrates excellent patient service skills and the ability to calm patients quickly who may be distraught.
Knowledge of clinic policies and procedures.
Knowledge of patient service principals and techniques.
Skill in screening and directing calls in a polite and professional manner
Demonstrated knowledge of telephone equipment and computers
Ability to work cooperatively as a member of clinics service team Travel:
No travel is required.
Work Environment:
This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift objects up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Requirements
Experience: Minimum of two years of experience in telephonic customer/patient service operations, preferably in health care setting. Medical terminology preferred.
Education: High School Diploma or GED
Call for CVs: Role Players
Call center representative job in Butlerville, IN
Job Description
LEVEL: Various
TYPE: Consultant/Contract
McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers.
McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award.
Duties
McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others.
The general duties of the Role Player are as follows:
Study assigned role and any scripts provided to ensure realistic reenactment.
Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments.
Maintain acting character for duration of scenario.
Follow directions given by instructors regarding the given scenario.
Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation.
Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required.
Demonstrate reliability and timeliness with ability to be at training locations when necessary.
Requirements
The qualified candidate for Role Player should possess the following experience:
Previous experience as a role player for federal training programs is highly desired.
High school diploma or GED equivalent preferred.
Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly.
Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training.
Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment.
Perform mission-related duties in a manner that ensures mission success within safety constraints.
Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application.
Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities.
Willing and able travel to austere/hazardous locations as necessary.
Must be a U.S. Citizen.
McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws.
Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.