Customer Care Specialist
Call center representative job in Jackson, MS
The Department of Facilities and Construction Management at Jackson State University is seeking a Customer Care Specialist to join their team. The Customer Care Specialist provides essential support to the Central Receiving Department and ensures the efficient and effective operations of the department. They also assist with other tasks such as documentation, computerized inventory, records, storage and supply acquisitions.
Examples of Duties
* Manage the front office.
* Maintain a computerized inventory system for supply acquisition.
* Maintain logs and count records, storage, and control for Central Receiving.
* Prepare, compile, and sort documents for data entry.
* Check source documents for accuracy.
* Verify data and correct data where necessary.
* Obtain further information for incomplete documents.
* Enter data from source documents into prescribed computer databases, files and forms.
* Check completed work for accuracy.
* Store completed documents in designated locations.
* Maintain log books or records of activities and tasks.
* Respond to all requests for information and access relevant files.
* Comply with data integrity, security, and University policies and procedures.
* Perform all duties and/or special projects as assigned by the immediate supervisor.
Typical Qualifications
* Ability to bend, stand, stoop, crawl, or access small areas as needed.
* Ability to lift a minimum of 50 Ibs.
* Ability to follow oral and written instructions.
* Strong customer service skills.
* High School diploma or GED.
* Must have a valid Mississippi Driver's License.
Call Center Representative - Ridgeland, MS (Onsite)
Call center representative job in Jackson, MS
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Adhere to the client's SLAs and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
* 2 or more years of customer service experience in any industry
* Knowledge of basic help desk software, computer software and Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective resolution
* Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
* Opportunities to travel through your work (0-10%)
The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Customer Service Representative
Call center representative job in Jackson, MS
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $16.04 - $18.07 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Auto-ApplyOutbound Call Center Agent
Call center representative job in Jackson, MS
We are seeking experienced Call Center Representatives to join our fast-paced, high-volume call center in Jackson, MS. This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.
Key Responsibilities
Handle outbound calls while reading verbatim from a script
Meet and maintain call center performance metrics, policies, and procedures
Receive and apply coaching and feedback to continuously improve performance
Maintain professionalism in a high-volume, fast-paced environment
Sit for extended periods while managing continuous call activity
Qualifications / Requirements
Previous call center experience required
6-12 months of customer service experience preferred
Strong basic computer and navigation skills
Ability to pass a background check
Must pass pre-screener for training
Must adhere to a 30-day probationary period with strict attendance requirements
Excellent verbal communication and active listening skills
Dependable, coachable, and goal-oriented
Shift Details
Training Start Date: January 12th, 2026.
To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.
Schedule: Monday-Friday, 8:45 AM-5:00 PM, with two required Saturdays per month (8:45 AM-4:00 PM)
Pay: $15.00 per hour
Pay Schedule: Weekly pay
Call Center Agent
Call center representative job in Jackson, MS
Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we're focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.
EXPERIENCE / EDUCATIONAL REQUIREMENTS:
Education:
Graduate of four-year high school or equivalent (GED).
Experience:
One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.
ESSENTIAL FUNCTIONS:
The essential functions include, but are not limited to, the following:
Schedule patients for 20 physicians
Demonstrate empathy and active listening during patient calls
Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
Provide timely response to patient and supervisor requests
A strong desire to strive for excellence and happiness in helping others
Strive to answer all calls pleasantly, and be helpful with their requests
Must have full-time availability
Fluent in English, both written and spoken
Comfortable with computer and telephone systems, training will be provided
Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click ***************************************************** to start the assessment
Technical Customer Service Representative
Call center representative job in Clinton, MS
Salary: $48-$58k annually, plus a quarterly bonus.
Benefits: Health Insurance, 401(k), Generous Paid Time Off, Quarterly Profit Sharing
Local company founded in 1997 is seeking a customer-focused, problem-solving individual as a Technical Customer Service Representative. This role combines technical support with hands-on customer service and warehouse responsibilities. The ideal candidate is motivated, detail-oriented, and enjoys working in a dynamic environment supporting customers and internal teams.
Primary Responsibilities - Technical Support:
Learn to repair and maintain valves, meters, and related equipment.
Understand products and applications to assist customers and sales representatives by phone and in the field.
Read plans and specifications and perform product takeoffs.
Troubleshoot products remotely and on-site.
Conduct product and maintenance training for customers.
Assist engineers and operators with product selection and application.
Secondary Responsibilities - Warehouse & Customer Service:
Load and unload trucks.
Maintain, organize, and clean the warehouse.
Prepare products for shipping and ensure accurate documentation.
Answer phones, provide pricing information, and create quotes.
Process orders via phone or email, and prepare invoices and shipping documents.
Receive inventory and enter into QuickBooks.
Assist in preparing quotes for project bids.
Required Competencies:
Positive and professional attitude.
Self-motivated with ability to work independently.
Strong desire to help customers and team members solve problems.
Excellent verbal and written communication skills.
Technical aptitude with mechanical and problem-solving expertise.
Superb attention to detail.
Clean driving record.
Ability to collaborate effectively and maintain a team mindset.
Preferred Skills & Abilities:
Proficiency in Microsoft Office (Word, Excel).
Experience with QuickBooks or NetSuite accounting software.
Forklift operation.
Ability to read schematics and engineering plans/specifications.
Basic electrical wiring knowledge (low voltage circuitry - 4-20 mA and Pulse Output).
Willingness to travel overnight 2-3 nights per month if needed.
Eagerness to learn new technical skills as required.
Why Work at MMG:
Join a collaborative, problem-solving team dedicated to providing excellent customer service.
Opportunities for growth, professional development, and cross-training in technical and operational areas.
Competitive compensation and benefits package, including quarterly profit sharing.
Representative II, Customer Service Operations
Call center representative job in Jackson, MS
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Representative
Call center representative job in Pearl, MS
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
High School Degree or Equivalent required
Associates' Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail
Auto-ApplyCustomer Service Representative(Account Management)
Call center representative job in Jackson, MS
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Jackson, MS facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
Customer Service Representative - Onsite- Jackson/ Ridgeland Area
Call center representative job in Ridgeland, MS
**SHIFT IS MONDAY- FRIDAY**
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
In this role, you will...
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage.
We are excited to speak to someone with the following...
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Attend 100% of training, for the first 30 days of employment.
Work overtime as required
Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.
Pay Rate- $16/hr.
Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at ***************************
Auto-ApplyHR Service Center Representative
Call center representative job in Flowood, MS
Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies.
HR Service Center Representative Job Duties and Responsibilities
Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management.
Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management.
Respond promptly to employee inquiries regarding HR policies, procedures, and benefits.
Coordinate HR-related training sessions, workshops, and events as needed.
Generate HR reports utilizing HR systems or other data management tools as requested.
Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements.
Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc.
Contribute to the continuous improvement of HR processes and systems as needed.
Additional responsibilities as the HR Service Center organization expands.
HR Service Center Representative Qualifications
Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes.
Experience with HR systems. (SAP/Kronos/SuccessFactors a plus)
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels.
Excellent attention to detail and organizational skills.
Ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and strategic thinking skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
A proactive, team-oriented mindset with a customer-first approach.
Why Ergon Inc.?
At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes:
Competitive pay
401(k) matching & profit sharing
Health, Dental, Vision, and Life Insurance
Short- and Long-Term Disability Plans
Additional voluntary benefits
Paid holidays, vacation, and sick leave
Tuition assistance
At Ergon Inc., we live by our core values:
Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.
Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.
Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.
Come and join the Ergon team!
Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
We are an EEO/AAP employer.
Job Role: HR Service Center Representative
Location: Flowood, MS
Employment offer contingent upon pre-employment drug test, background check, and MVR.
Account Service Representative I
Call center representative job in Jackson, MS
Essential Functions • Obtain quotes on various lines of insurance and inform the Agents of results. • Bind coverage on new and renewal business after discussing with Agent. Obtain proper application, signed forms and premiums in a timely manner.
• Complete changes on existing business and work renewals.
• Explain coverage, policy language and answer questions on policies written or quoted through the Rural
Insurance Agencies.
• Process daily mail and perform daily work for Rural Secretary to scan and mail.
• Service policies on books and assist with claim problems, etc. when and where needed.
• Responsible for accurate accounting entries to allow Accounting Department to process Company statements
for payment and commission payments to the agency force.
• Responsible for keeping aged receivables current.
Additional Responsibilities
• Travel is required for making presentations at agent and secretary meetings.
• Must possess and maintain a valid Driver's License and acceptable driving record.
• Other duties and responsibilities as assigned.
• Regular and predictable attendance is required.
Customer Service Representative
Call center representative job in Jackson, MS
Car Title Loans is looking for an energetic, positive Full Time Customer Service Representative to join our team!
will work at Store 4523 located at 1500 University Blvd Ste C Jackson, MS 39204.
The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer Service Representative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
Ability to work with minimal supervision
Reliable attendance is an essential requirement of the position
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States
We offer our Customer Service Representatives:
Monthly bonus program
Steady hours, Paid Time Off, Paid Holidays
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation/Car Title Loans) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation, Car Title Loans and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings, Car Title Loans and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation / Car Title Loans is an Equal Opportunity Employer
Customer Service Representative
Virtual Customer Service Representative- NO COLD CALLS / Work from Home
Call center representative job in Jackson, MS
Why Meron Financial Agency?
Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind?
At Meron Financial Agency, we believe you can have both: financial success
and
a life you love.
We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits.
And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families.
Why Agents Choose Us
Leads - No chasing, no begging
Ownership Pathway - Build your own agency
Hands-On Mentorship - Learn directly from top leaders
Cutting-Edge Tech & Training - Work smarter, not harder
Incentive Trips & Recognition - See the world while being celebrated
Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more)
The Bigger Picture
Performance bonuses and capital opportunities
True work-life balance-design your schedule, your way
Passive income and long-term wealth-building options
A culture where people come first
What You Can Expect
Commission-Only with
uncapped earning potential
Average new agents earn $800-$1,200 per policy
Part-Time: $50K+ your first year
Full-Time: $80K-$300K+ your first year
Agency Owners: $200K-$500K+ annually in system-driven income
What We're Looking For
Driven, coachable individuals who want to make a real impact
Must live in the U.S.
Must be a U.S. citizen or legal/permanent resident
Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
Customer Service Representative
Call center representative job in Jackson, MS
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
Receive and process payments in customer accounts.
Market to current, former, and potential customers to drive loan production.
Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
Process loan applications and collect payments due.
Perform all other duties as assigned.
Required
High School Diploma or GED
Must have a valid driver's license and reliable vehicle
Preferred
Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
Up to 3% 401(k) Match
Paid Time Off (16 days per year after one full year, cash back for unused time)
Paid Holidays
Annual Raises and Performance Bonuses
Monthly Incentive and Employee Referral Bonuses
Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture!
Read what our customers are saying about us!
Auto-ApplyCustomer Service Representative - Carthage, MS
Call center representative job in Carthage, MS
Scott Petroleum Corporation is seeking a Customer Service Representative to join our team. This is an excellent opportunity for those seeking to gain experience in a customer-focused environment.
Key Responsibilities:
Orders and Customer Service:
Handling customer orders by phone and in person
Dispatch delivery orders to drivers
Maintaining daily and monthly inventory totals
Greet and assist customers in a friendly and courteous manner
Provide information about products
Handle customer inquiries, complaints, and requests professionally and efficiently
Safety and Compliance:
Follow safety guidelines and protocols to ensure a safe working environment
Adhere to company policies and procedures, including those related to cash handling and store security
Qualifications:
High school diploma or equivalent preferred.
Friendly and approachable demeanor with excellent communication skills.
Ability to work independently and as part of a team.
Basic computer skills for operating cash registers and recording transactions.
Position and Benefits:
Competitive hourly wage.
On-the-job training to develop valuable customer service skills.
Together, we drive progress and reliability.
It is the policy of Scott Petroleum not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Auto-ApplyCSR Full Time
Call center representative job in Forest, MS
Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.
We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!
We offer:
Competitive Wages
Uncapped Bonus Potential
Life/Health Benefits
401(k) Savings Plan
Educational Assistance
Paid Vacation/Holidays
Great Schedules
Comprehensive Training
To learn more about Advance America visit Advance America Website
Position Summary
The Full Time Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Job Responsibility
Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
Job Responsibilities Cont. Education Required
High School Diploma or equivalent required; some college preferred.
Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.
Experience Required
Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
Physical requirements
Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am - 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).
Competencies Action OrientedAdaptabilityCore Values and Business EthicsCustomer FocusDrive for ResultsInterpersonal SkillsSales SkillsSupervisory Responsibiity Travel
Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
Position Type/Expected Hours of Work
40 hours per week
Attire
Professional business attire or Advance America logo apparel required.
Other Duties
Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 1825
Inbound Call Center Agent
Call center representative job in Jackson, MS
Job Title: Inbound Call Center Reservation Specialist
Job Type: Full-Time & Part-Time Opportunities Available
We are seeking dependable and customer-focused Inbound Call Center Reservation Specialists to join our team in the new year. In this role, agents will handle inbound calls and schedule reservations for multiple client accounts. This position requires strong communication skills, attention to detail, and the ability to provide excellent customer service in a fast-paced call center environment.
Key Responsibilities
Answer inbound calls in a professional and courteous manner
Schedule, modify, and cancel reservations for various client programs
Accurately document customer information in reservation systems
Follow client-specific scripts, policies, and procedures
Confirm reservation details and answer customer questions
Meet performance metrics for quality, accuracy, productivity, and attendance
Maintain confidentiality and professionalism at all times
Shift Availability Day Shift Agents (5-Day Schedule)
Monday - Friday: 8:45 AM - 5:15 PM
Monday, Thursday & Friday: 8:45 AM - 5:00 PM
Monday, Thursday & Friday: 8:45 AM - 4:00 PM
Night / Evening Agents (4 Agents Needed)
Thursday & Friday: 5:15 PM - 8:00 PM
Saturday & Sunday: Rotating day/night shifts each week
Additional Evening Option:
Friday: 5:15 PM - 8:00 PM
Saturday & Sunday: Rotating day/night shifts each week
Applicants must be able to commit to their selected schedule.
Qualifications
High school diploma or equivalent required
Previous call center, reservations, or customer service experience preferred
Strong verbal communication and active listening skills
Ability to navigate multiple systems while on calls
Accurate data entry and attention to detail
Reliable attendance and punctuality
HR Service Center Representative
Call center representative job in Flowood, MS
Job Description
Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies.
HR Service Center Representative Job Duties and Responsibilities
Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management.
Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management.
Respond promptly to employee inquiries regarding HR policies, procedures, and benefits.
Coordinate HR-related training sessions, workshops, and events as needed.
Generate HR reports utilizing HR systems or other data management tools as requested.
Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements.
Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc.
Contribute to the continuous improvement of HR processes and systems as needed.
Additional responsibilities as the HR Service Center organization expands.
HR Service Center Representative Qualifications
Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes.
Experience with HR systems. (SAP/Kronos/SuccessFactors a plus)
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels.
Excellent attention to detail and organizational skills.
Ability to maintain confidentiality and handle sensitive information.
Strong problem-solving skills and strategic thinking skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
A proactive, team-oriented mindset with a customer-first approach.
Why Ergon Inc.?
At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes:
Competitive pay
401(k) matching & profit sharing
Health, Dental, Vision, and Life Insurance
Short- and Long-Term Disability Plans
Additional voluntary benefits
Paid holidays, vacation, and sick leave
Tuition assistance
At Ergon Inc., we live by our core values:
Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.
Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.
Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.
Come and join the Ergon team!
Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.
We are an EEO/AAP employer.
Job Role: HR Service Center Representative
Location: Flowood, MS
Employment offer contingent upon pre-employment drug test, background check, and MVR.
Job Posted by ApplicantPro
Customer Service Representative(Account Management)
Call center representative job in Byram, MS
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Jackson, MS facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace