Call center representative jobs in Jackson, MS - 149 jobs
All
Call Center Representative
Customer Service Representative
Provider Relations Representative
Associate Customer Service Representative
Call Center Agent
Customer Care Specialist
Customer Service Representative
Edelbrock Group 3.9
Call center representative job in Jackson, MS
A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction.
Responsibilities:
Communicate with customers via phone and email.
Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary.
Build and maintain strong relationships with customers to foster loyalty and retention.
Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience.
Work with sales department/tech department to provide information to customers.
Provide product ETA's, and pricing.
Work with internal departments to facilitate customer's needs.
Data entry in various platforms.
Qualifications:
At least 1 - 3 years of work experience in customer service.
High school diploma or equivalent.
Excellent phone etiquette and verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Strong problem-solving abilities and attention to detail.
Proficient in Excel, Word, Oracle, and Adobe.
$26k-30k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Provider Relations Representative II, Dental - Mississippi
Avesis
Call center representative job in Jackson, MS
Join us for an exciting career with the leading provider of supplemental benefits!
Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
At Avesis, the Provider Relations Representative plays a vital role in connecting our dental provider community with the resources, education, and support they need to thrive. As a key member of our Provider Relations Department, you'll be the bridge between Avesis and our participating provider network, ensuring that our partners are equipped, informed, and engaged every step of the way.
If you're a self-driven communicator who thrives on building relationships and solving problems, this is the role for you. Your expertise and passion will directly contribute to Avesis's mission of delivering high-quality, accessible dental care to our members, while also supporting and nurturing the growth of our provider community. Join us in making a meaningful impact in the healthcare space!
In this role, you will combine the flexibility of a hybrid work environment with the opportunity to build lasting partnerships both remotely and in the field. You will lead efforts to foster the best-in-class provider education, tackle provider inquiries and issues, and manage a variety of initiatives that enhance our relationships with the provider network. Our chosen candidate must reside within the state of Mississippi due to the travel component of this role.
Functional Competencies:
Provider Relations encompasses several diverse provider administrative duties to improve the Avesis provider experience including direct provider engagement and training with the goal of resolution of issues.
Conduct provider outreach via in-person/video/phone or email by providing training, orientation, and coaching for performance improvement within provider practices. Provide guidance through education to enable Avesis network providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools.
Consistently documents all provider interactions, including calls, emails, virtual and in-person visits, in accordance with departmental standards. Ensures that notes are clear, timely, and accurately reflect the nature of the communication to support ongoing relationship management, issue resolution, and continuity of service across teams.
Maintains thorough and timely records to ensure accountability, transparency, and effective information sharing across teams.
Conduct monthly and/or quarterly meetings with provider groups documenting discussions, issues, attendees, action items, researching claims or prior authorization issues on site and routing to the appropriate party for resolution.
Owns and manages relationship and performance of assigned provider groups. Serves as the primary point of contact for assigned providers.
Communicate and shares provider claims and directory reporting both internally and externally and additional reporting as necessary.
Complete provider orientation via phone, email, in-person and/or virtually for all applicable product lines to train, resolve issues, and educate staff/providers.
Perform onsite facility reviews, when applicable and conduct quarterly face-to-face visits within the assigned territory and/or market. Work closely and coordinates with Avesis Claims, Customer Service, Utilization Management, Clinical Management, Credentialing, Recruitment, Account Management, and other staff to develop operational solutions for various provider network projects.
Educate providers regarding state program, group policies, and/or health plan policies and procedures and state/federal regulation for compliance requirements. Investigate and respond to complex provider related issues and initiate change of provider demographic related database information.
Responds to general provider contract inquiries, provider education and non-routine claim issues.
Attend work-related events/conferences while representing the organization and brand in a professional manner.
Coaches, mentors, and develops junior team members as applicable.
Core Competencies:
Knowledge of health plan operations.
Knowledge of provider/health plan contracts/agreements.
Microsoft applications and other windows-based applications to include an intermediate level in Microsoft Excel and databases. Knowledge of and intermediate ability to use various computer programs such as Microsoft Office including spreadsheets, databases, word processing and presentation software and programs/systems utilized in data analysis.
Behavioral Competencies
Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
Initiative: readiness to lead or take action to achieve goals.
Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
Flexible and responsive: managing new demands, changes, and situations.
Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.
Minimum Qualifications:
High School Diploma or equivalent.
1 to 2+ years of Dental office experience.
Comprehension of Medical/Dental Terminology.
Must reside within the state of Mississippi
A valid driver's license with proof of auto insurance and the ability to use your own vehicle.
The ability to travel up to 50% is required to meet prospective clients, existing customers, attend trade shows and other meetings as needed. Travel times may vary and can range from short overnight trips to extended stays.
As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.
Preferred Qualifications:
Bachelor's degree
Previous Provider Relations Experience
Dental Assisting National Board (DANB) certified or Certified dental assistance (CDA).
1 year of experience with provider credentialing and contracting processes.
1 year of dental insurance claim experience, as well as the ability to analyze data to resolve provider claim issues.
At Avsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are:
Zone A: $46,080.00-$76,800.00 Zone B: $50,220.00-$83,700.00 Zone C: $54,050.00-$90,080.00 FLSA Status: Salary/Exempt
This role may also be eligible for benefits, bonuses, and commission.
Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
We Offer
Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
Competitive compensation package.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance, paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.
How To Stay Safe
Avsis is aware of fraudulent activity by individuals falsely representing themselves as Avsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.
Avsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avsis recruiters will come from a verified email address ending in @ Avsiscom.
We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to .
To learn more about protecting yourself from fraudulent activity, please refer to this article link (articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: #/) with the Federal Trade Commission. Avsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.
Equal Employment Opportunity
At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!
$26k-37k yearly est. 2d ago
Customer Care Specialist
Jackson State University 4.1
Call center representative job in Jackson, MS
The Department of Facilities and Construction Management at Jackson State University is seeking a Customer Care Specialist to join their team. The Customer Care Specialist provides essential support to the Central Receiving Department and ensures the efficient and effective operations of the department. They also assist with other tasks such as documentation, computerized inventory, records, storage and supply acquisitions.
Examples of Duties
* Manage the front office.
* Maintain a computerized inventory system for supply acquisition.
* Maintain logs and count records, storage, and control for Central Receiving.
* Prepare, compile, and sort documents for data entry.
* Check source documents for accuracy.
* Verify data and correct data where necessary.
* Obtain further information for incomplete documents.
* Enter data from source documents into prescribed computer databases, files and forms.
* Check completed work for accuracy.
* Store completed documents in designated locations.
* Maintain log books or records of activities and tasks.
* Respond to all requests for information and access relevant files.
* Comply with data integrity, security, and University policies and procedures.
* Perform all duties and/or special projects as assigned by the immediate supervisor.
Typical Qualifications
* Ability to bend, stand, stoop, crawl, or access small areas as needed.
* Ability to lift a minimum of 50 Ibs.
* Ability to follow oral and written instructions.
* Strong customer service skills.
* High School diploma or GED.
* Must have a valid Mississippi Driver's License.
$25k-29k yearly est. 60d+ ago
Customer Service Representative
Viemed Healthcare Inc. 3.8
Call center representative job in Jackson, MS
Essential Duties and Responsibilities: * Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)
* Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software.
* Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly.
* Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers)
* Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
* Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
* Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
* Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.
* Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
* Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion.
* Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
* Responsible for performing other duties as assigned by management.
Qualifications:
* High school diploma or equivalent.
Preferred Knowledge, Skills and Abilities:
* Customer service experience preferred.
* Relevant healthcare or medical billing experience preferred.
* Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
* Commitment to service excellence and superior performance.
* Solid verbal and written skills.
* Proper phone and email etiquette.
* Manage time effectively.
* Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
* Organized and structured in carrying out responsibilities.
* Professionally postured in both behavior and physical appearance.
* Strong interpersonal and communication skills; respectful and polite in all interactions.
* Able to physically lift, carry, and move equipment.
* Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
$25k-31k yearly est. 2d ago
Customer Service Representative and Sales Associate
Brandsource
Call center representative job in Jackson, MS
Job SummaryFOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Answering and return phone calls and texts. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be willing to learn the appliances and other product we sell, so that you can makes sales as well.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities:
Receive incoming calls in a professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Selling Appliance and accessories to customers
Qualifications:
Minimum two years office experience
Appliance sales experience (recommended)
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits/Perks
Flexible Scheduling
Growth and Career Advancement Opportunities
Great Working Environment
Compensation: $15.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
$15 hourly Auto-Apply 60d+ ago
Industrial Customer Service Representative
Martin Incorporated 4.6
Call center representative job in Ridgeland, MS
Job DescriptionDescription:
Job Title: Industrial Customer Service Representative
Status: Non-Exempt
Reports to: Customer Service Manager
About Martin Inc.:
Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit ********************
Summary:
As an Industrial Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."
Key Responsibilities:
Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required
Enters and tracks customer orders from inception through delivery.
Expedites customer products or raw materials as required.
Communicates with sales as required to assist customers with setup, parts, and daily operations.
Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance.
Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change.
Performs other duties as assigned.
Requirements:
Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
Ability to communicate effectively with customers, sales, suppliers, and other team members.
Ability to make decisions based on information available.
Ability to follow verbal and written instructions within specified time frames.
Possession of intermediate to advanced MS Office and general computer skills.
Experience with CSD software preferred
2 Years of experience in Industrial Supply or Safety Product Customer Service preferred
Prior customer service experience within an industrial environment is preferred.
What makes Martin Different:
As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are:
Our low-cost, low-deductible individual and family healthcare plans
8 paid holidays
Weekly Pay
Benefits:
401(k)
401(k) matching
Dental Insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Schedule:
Full-time
Monday - Friday
7:30 a.m. - 4:30 p.m.
No Weekends
$23k-28k yearly est. 25d ago
Call Center Representative - Ridgeland, MS (Onsite)
Gainwelltechnologies
Call center representative job in Jackson, MS
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a CallCenterRepresentative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
* Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
* Serve as the first tier of support for web portal navigation, including login and password assistance.
* De-escalate situations with dissatisfied callers, providing empathetic and effective support.
* Handle complex tasks and assignments independently within defined processes.
* Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information.
* Document all calls promptly and accurately.
* Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
* Stay informed about updates and changes to Medicaid and healthcare policies.
* Adhere to call quality standards to deliver an exceptional provider experience.
* Manage call handling times to help the team meet service level goals.
* Comply with contract requirements, business rules, and relevant legal and industry regulations.
* Perform other duties as assigned.
What we're looking for
* High school diploma or GED equivalent required
* Minimum of three years of customer service experience
* Proven experience collaborating with internal departments and personnel
* Familiarity with operating fax machines, telephone systems, and computer software applications
* Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
What you should expect in this role
* This position is onsite in Ridgeland, MS.
* The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
* Training is approximately 3 weeks.
* Video cameras must be used during all interviews, as well as during the initial week of orientation.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-ONSITE #LI-JA1 #LI-CM1
The pay range for this position is [[salary Min]] - [[salary Mid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$21k-27k yearly est. 60d+ ago
Customer Service Representative
Copart 4.8
Call center representative job in Jackson, MS
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $16.04 - $18.07 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$16-18.1 hourly Auto-Apply 60d+ ago
Call Center Representative
Together Women's Health
Call center representative job in Flowood, MS
Southern Women's Health, a practice partner of Together Women's Health (TWH), an industry leading network of medical providers in the women's health field, is adding a CallCenterRepresentative to their team. This role is the first point of contact between patients and providers.
This is an on-site, in-person position.
Responsibilities
Respond to incoming calls while always providing outstanding customer service.
Answer patient questions and provide information regarding office hours, procedures, and directions.
Schedule appointments and provide follow-up calls.
Collect documents to fax and scan
Qualifications
Strong commitment to providing excellent patient care and support.
Manage multiple calls and perform tasks in a fast-paced environment.
Proficiency with callcenter software, EHR (Athena preferred) and basic computer skills.
Basic understanding of medical terminology and healthcare procedures.
WHAT'S IN IT FOR YOU?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people!
WHY TOGETHER WOMEN'S HEALTH (TWH)?
Because we do things a bit differently here. We're a rapidly growing network of OBGYN practices, and while it's important to know what we are, it's more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.
Together Women's Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$21k-27k yearly est. Auto-Apply 1d ago
Outbound Call Center Agent
Steadfast Employment
Call center representative job in Jackson, MS
We are seeking experienced CallCenterRepresentatives to join our fast-paced, high-volume callcenter in Jackson, MS. This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.
Key Responsibilities
Handle outbound calls while reading verbatim from a script
Meet and maintain callcenter performance metrics, policies, and procedures
Receive and apply coaching and feedback to continuously improve performance
Maintain professionalism in a high-volume, fast-paced environment
Sit for extended periods while managing continuous call activity
Qualifications / Requirements
Previous callcenter experience required
6-12 months of customer service experience preferred
Strong basic computer and navigation skills
Ability to pass a background check
Must pass pre-screener for training
Must adhere to a 30-day probationary period with strict attendance requirements
Excellent verbal communication and active listening skills
Dependable, coachable, and goal-oriented
Shift Details
Please apply if you are interested in being a part of our next training group!
To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.
Schedule: Monday-Friday, 8:45 AM-5:00 PM, with two required Saturdays per month (8:45 AM-4:00 PM)
Pay: $15.00 per hour
Pay Schedule: Weekly pay
$15 hourly 20d ago
Technical Customer Service Representative
Tempstaff 3.2
Call center representative job in Clinton, MS
Salary: $48-$58k annually, plus a quarterly bonus.
Benefits: Health Insurance, 401(k), Generous Paid Time Off, Quarterly Profit Sharing
Local company founded in 1997 is seeking a customer-focused, problem-solving individual as a Technical Customer Service Representative. This role combines technical support with hands-on customer service and warehouse responsibilities. The ideal candidate is motivated, detail-oriented, and enjoys working in a dynamic environment supporting customers and internal teams.
Primary Responsibilities - Technical Support:
Learn to repair and maintain valves, meters, and related equipment.
Understand products and applications to assist customers and sales representatives by phone and in the field.
Read plans and specifications and perform product takeoffs.
Troubleshoot products remotely and on-site.
Conduct product and maintenance training for customers.
Assist engineers and operators with product selection and application.
Secondary Responsibilities - Warehouse & Customer Service:
Load and unload trucks.
Maintain, organize, and clean the warehouse.
Prepare products for shipping and ensure accurate documentation.
Answer phones, provide pricing information, and create quotes.
Process orders via phone or email, and prepare invoices and shipping documents.
Receive inventory and enter into QuickBooks.
Assist in preparing quotes for project bids.
Required Competencies:
Positive and professional attitude.
Self-motivated with ability to work independently.
Strong desire to help customers and team members solve problems.
Excellent verbal and written communication skills.
Technical aptitude with mechanical and problem-solving expertise.
Superb attention to detail.
Clean driving record.
Ability to collaborate effectively and maintain a team mindset.
Preferred Skills & Abilities:
Proficiency in Microsoft Office (Word, Excel).
Experience with QuickBooks or NetSuite accounting software.
Forklift operation.
Ability to read schematics and engineering plans/specifications.
Basic electrical wiring knowledge (low voltage circuitry - 4-20 mA and Pulse Output).
Willingness to travel overnight 2-3 nights per month if needed.
Eagerness to learn new technical skills as required.
Why Work at MMG:
Join a collaborative, problem-solving team dedicated to providing excellent customer service.
Opportunities for growth, professional development, and cross-training in technical and operational areas.
Competitive compensation and benefits package, including quarterly profit sharing.
$48k-58k yearly 17d ago
Customer Service Representative(Account Management)
Precoat Metals 4.4
Call center representative job in Jackson, MS
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Jackson, MS facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
INDHP
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
$26k-31k yearly est. 2d ago
Sales & Customer Service Representative
Forestry Suppliers 3.5
Call center representative job in Jackson, MS
will report to the company's Supervisor of Sales & Customer Service.
This Sales & Customer Service Representative will handle a variety of responsibilities for the company, including:
- Respond to sales and customer service calls and emails
- Monitor customer accounts
- Perform administrative tasks related to Sales and Customer Service
The position is located in Jackson, Mississippi, and does not require out-of-town travel. Normal working hours are Monday-Friday, 8am-5pm. Competitive salary with excellent benefits with a long-time stable company. Eligible Sales Team members may qualify for a mostly remote work schedule.
Desired Skills and Expertise
- Basic office and clerical skills, including experience with Microsoft Office software.
- High school diploma
We are seeking an applicant who exhibits:
- Ability to follow detailed instructions
- Integrity of the highest degree
- A utility player mentality who is enthusiastic about learning new skills and generating innovative solutions to solve work challenges and identify opportunities
- A confident, friendly, positive attitude that shows everything you do as a welcome opportunity to learn more about Forestry Suppliers, Inc.
- An ability to treat confidential material appropriately
- Ability to learn quickly and prioritize effectively
- Excellent communication skills; ability to communicate clearly and effectively
How to Apply
- Online, see the "Apply for this position" button below.
- Cover letter is highly encouraged, and a resume is required.
- No phone calls, please.
- Candidates who do not follow the application instructions will not be considered for employment at Forestry Suppliers, Inc.
About Forestry Suppliers, Inc.
When Jim Craig started this company in 1949, customer packages wrapped for Parcel Post were loaded on a Red Wagon and pulled to a nearby post office. Today, Forestry Suppliers, Inc. is a direct-mail supplier for natural resource professionals worldwide.
Our annual catalog and website feature over 10,000 quality products for forestry, environmental science, surveying, engineering, horticulture, grounds maintenance, educational professionals, and more.
And our Red Wagon service continues with product support services including technical support before and after any sale, a bilingual sales staff, experienced customer service representatives, a knowledgeable bid and contract department, and an in-house repair service, all of which reinforce our guarantee of 100% satisfaction.
Forestry Suppliers, Inc. is headquartered in Jackson, Mississippi.
About Our Benefits
Forestry Suppliers is a privately-owned company with almost zero red tape. We are committed to getting things done with as few meetings as possible. With everyone under one roof in downtown Jackson, Mississippi, it's easy to get the answers you need - just walk down the hall.
Some employees have made a career here for more than 40 years! It's easy to do with a great team of people in a strong, stable company that's been in business for more than 75 years.
If you're looking for your forever career home, we think you'll like our down-to-earth atmosphere and our excellent benefits, including:
- Paid holidays (8), including two days at Thanksgiving and at Christmas
- Paid personal time off for vacation, sick leave, etc.
- Profit-sharing retirement plan
- Profit-based bonuses
- Medical and prescription drug benefits with low premiums for individuals and families
- Telehealth medical benefits, including mental health therapists, neck and back pain specialists, and nutrition counseling
- Flex savings account (FSA)
- Vision benefits
- Dental benefits
- Student loan repayment assistance (SLRA) program
- College education assistance program for employee dependents
- Employee discount when purchasing FSI products
- And more
Equal Opportunity Employer
Forestry Suppliers Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$22k-32k yearly est. 60d+ ago
Palm Beach Tan CSR
Sunray Tanning, A Palm Beach Tan Franchisee
Call center representative job in Ridgeland, MS
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.Responsibilities:
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications:
Must be at least 16 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
Palm Beach Tan offers tremendous opportunities to grow and create an amazing career. We're looking for bright, passionate and fun individuals to join our team. If this sounds like you, we'd love to hear from you.
$23k-30k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Thread True
Call center representative job in Jackson, MS
HIRING IMMEDIATELY
We offer:
Competitive pay
Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
401k enrollment with employer contribution
Paid sick leave, parental leave, and community service leave
The opportunity to be on the ground floor of a rapidly growing brand
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. You will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.
Responsibilities:
● Provide the best customer service
● Effectively communicate with team
● Ensure quality 100% of the time.
● Oversee inventory and communicate needs
● Staying up to date with new training and procedures
● Maintain the overall cleanliness of space
$23k-30k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Ken Jones-State Farm Agent
Call center representative job in Jackson, MS
Job DescriptionBenefits:
License Reimbursement
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As an Customer Service Representative - State Farm Agent Team Member for Ken Jones - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer
$23k-30k yearly est. 12d ago
Customer Service Representative - State Farm Agent Team Member
Robin Covington-State Farm Agent
Call center representative job in Madison, MS
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Robin Covington - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$23k-30k yearly est. 15d ago
Customer Service Rep(05916) - 2785 Hwy 49
Domino's Franchise
Call center representative job in Florence, MS
Summer days, heat waves and paydays! APPLY TODAY!
Central Mississippi Pizza (CMS) is locally owned and operated! While SAFELY being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. Our company motto is “Less Stress, More Success!
Job Description
As an CMS Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for Customers. You are the face of Domino's.
WHAT DO CSRs DO?
· Provide a fun, happy, and exciting environment for our Customers while taking orders.
· Uphold and represent a rock-solid brand image.
· Ensure our stores are kept clean and sanitized for our Team and Customers.
· Get into the action and make perfect product all the time. · Learn organizational and inventory skills.
· Provide amazing Customer service.
· Execute time management skills and the ability to multi-task in a competitive work environment.
· Help be part of the pizza industry that is leading in technology by using the most advanced equipment.
· Demonstrate your own style while working in a diverse work environment.
· The ability to take ownership in resolving problems.
· Operate all equipment inside the store.
WHAT'S IN IT FOR YOU?
· Join a winning Team who is the best pizza company in the world & in every neighborhood!
· Work flexible fun hours and enjoy great product discounts.
· Opportunity to continue your development through CMS Welcome to Management Classes.
· This is the first step for many to owning your own Dominos store.
· Learn team building and problem-solving and develop your skills for the future.
· Opportunity to give back to the community through partnerships and donations.
· Variable hourly (meaning hours vary by week) position with competitive pay.
· Medical, dental, vision insurance available if CSR averages 30 or more hours per week during a designated 9 month measurement period.
· 401K program available.
Qualifications
HOW CAN YOU QUALIFY?
· You must be 16 years of age or older (with a work permit in some areas) and possess a willingness to learn.
· Strong communication and basic math skills to count change.
· Be outgoing, have a positive, upbeat attitude with strong communication and verbal skills.
· Ability to stand, walk, sit, carry, use machines, and lift up to 25 pounds.
· Apply on jobs.dominos.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$23k-30k yearly est. 8d ago
Customer Service Representative
Copart 4.8
Call center representative job in Jackson, MS
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Pay $16.04 - $18.07 per hour
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
$16-18.1 hourly Auto-Apply 42d ago
Customer Service Representative(Account Management)
Precoat Metals 4.4
Call center representative job in Byram, MS
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Jackson, MS facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customer service & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
INDHP
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
How much does a call center representative earn in Jackson, MS?
The average call center representative in Jackson, MS earns between $18,000 and $31,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Jackson, MS
$24,000
What are the biggest employers of Call Center Representatives in Jackson, MS?
The biggest employers of Call Center Representatives in Jackson, MS are: