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The differences between case management coordinators and support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a case management coordinator and a support coordinator. Additionally, a case management coordinator has an average salary of $47,063, which is higher than the $41,144 average annual salary of a support coordinator.
The top three skills for a case management coordinator include social work, patients and customer service. The most important skills for a support coordinator are customer service, patients, and data entry.
| Case Management Coordinator | Support Coordinator | |
| Yearly salary | $47,063 | $41,144 |
| Hourly rate | $22.63 | $19.78 |
| Growth rate | 12% | 12% |
| Number of jobs | 126,335 | 103,838 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Average age | 43 | 43 |
| Years of experience | 12 | 12 |
The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.
A support coordinator assists disabled participants in developing knowledge, experience, and connections with the community. Support coordinators connect the participants to the National Disability Insurance Scheme (NDIS) and consider appropriate options for them. They are expected to help participants resolve crisis points while assisting them in developing a capable and resilient support network. They also provide coaching assistance to participants who have faced challenges and create reports about the participant's achieved outcomes.
Case management coordinators and support coordinators have different pay scales, as shown below.
| Case Management Coordinator | Support Coordinator | |
| Average salary | $47,063 | $41,144 |
| Salary range | Between $33,000 And $65,000 | Between $29,000 And $56,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Hawaii | Illinois |
| Best paying company | Citi | IBM |
| Best paying industry | Government | Technology |
There are a few differences between a case management coordinator and a support coordinator in terms of educational background:
| Case Management Coordinator | Support Coordinator | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Most common major | Business | Psychology |
| Most common college | University of Southern California | SUNY at Binghamton |
Here are the differences between case management coordinators' and support coordinators' demographics:
| Case Management Coordinator | Support Coordinator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 30.0% Female, 70.0% | Male, 29.4% Female, 70.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.6% White, 53.8% American Indian and Alaska Native, 2.2% | Black or African American, 12.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 11% | 11% |