Commercial equipment and supplies sales representative vs sales support representative

Differences between commercial equipment and supplies sales representative and sales support representative duties and responsibilities

Commercial equipment and supplies sales representative example responsibilities.

• Utilize CRM database to manage and track prospect interaction to ensure accurate documentation of window requirements and ongoing communication.
• Provide merchandising assistance to customers by building displays, negotiating placement, replenishing permanent secondary displays and using POS materials effectively.
• Prospect and generate sales revenue by adding new program residential customers and cross selling and upselling current residential customers.

Sales support representative example responsibilities.

• Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
• Facilitate the transition from AS400 to JDE operating system.
• Utilize all programs, systems, and procedures of windows operating systems.
• Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
• Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
• Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.
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