Customer associate vs customer service associate

Differences between customer associate and customer service associate duties and responsibilities

Customer associate example responsibilities.

• Manage product queries, process orders and deliveries of medical devices to NHS and private hospitals in UK.
• Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
• Provide troubleshooting steps to service apple products.
• Answer phones, operate POS and collect payments of cash, credit/debit cards and checks.
• Job duties include not only calls, but faxing, copying, outlook, multitasking.
• Require to have above average language skills, phone, negotiating, collaboration, persuasion, innovation.
Show more

Customer service associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
• Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
• Perform upselling on every call.
• Train in flight emergencies, hazardous materials and CPR.
Show more