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The differences between customer representatives and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and a customer service trainer. Additionally, a customer representative has an average salary of $37,351, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Representative | Customer Service Trainer | |
| Yearly salary | $37,351 | $32,452 |
| Hourly rate | $17.96 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,778 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer representatives and customer service trainers have different pay scales, as shown below.
| Customer Representative | Customer Service Trainer | |
| Average salary | $37,351 | $32,452 |
| Salary range | Between $25,000 And $55,000 | Between $25,000 And $40,000 |
| Highest paying City | Urban Honolulu, HI | Tacoma, WA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | IBM | Salesforce |
| Best paying industry | Transportation | Telecommunication |
There are a few differences between a customer representative and a customer service trainer in terms of educational background:
| Customer Representative | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer representatives' and customer service trainers' demographics:
| Customer Representative | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |