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The differences between customer representatives and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer representative and an international customer service representative. Additionally, a customer representative has an average salary of $37,351, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a customer representative include phone calls, windows and technical support. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Customer Representative | International Customer Service Representative | |
| Yearly salary | $37,351 | $31,752 |
| Hourly rate | $17.96 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 220,778 | 185,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service representative is an individual person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he/she sells. He/She must possess an approachable personality, a passion for customer service, and work with his/her fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Customer representatives and international customer service representatives have different pay scales, as shown below.
| Customer Representative | International Customer Service Representative | |
| Average salary | $37,351 | $31,752 |
| Salary range | Between $25,000 And $55,000 | Between $24,000 And $40,000 |
| Highest paying City | Urban Honolulu, HI | Minneapolis, MN |
| Highest paying state | Hawaii | Minnesota |
| Best paying company | IBM | Valent BioSciences |
| Best paying industry | Transportation | Health Care |
There are a few differences between a customer representative and an international customer service representative in terms of educational background:
| Customer Representative | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer representatives' and international customer service representatives' demographics:
| Customer Representative | International Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 22.8% Asian, 7.4% White, 52.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |