Customer support representative jobs in Harrisonburg, VA - 513 jobs
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Customer Service Representative (Part-Time)
James Madison University 4.2
Customer support representative job in Harrisonburg, VA
Working Title: Customer Service Representative (Part-Time)
State Role Title: Administrative and Office Specialist II
Position Type: Part-time - Wage / Part-time Salaried
Position Status: Part-Time
FLSA Status: Non-Exempt: Eligible for Overtime
College/Division: Financial Aid and Scholarships
Department: 100179 - Financial Aid and Scholarships
Pay Rate: Hourly
Specify Range or Amount: $15.00 per hour
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 1/30/2026
About JMU:
At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community nestled on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.
At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information:
The Customer Service Representative plays a key role in supporting the financial aid process by serving as a primary point of contact for students, parents, and the general public. This position is responsible for providing guidance on application procedures and eligibility requirements for all types of financial assistance, and for administering aid in accordance with federal, state, and institutional regulations, policies, and procedures.
Duties and Responsibilities:
Counsels JMU student/parents and prospective students/parents, advising them of application processes and criteria, federal regulatory issues, status of application, professional judgment, and financial aid eligibility options.
Works closely with other JMU offices (University Business Office, Registrar's Office and Centennial Scholars Program Office) to facilitate the initial and on-going enrollment of students.
Assists students and parents with the completion of FAFSAs, FSAIDs, Master Promissory Notes and Entrance Loan Counseling.
Works closely with loan area as well as the University Business Office.
Works with local high schools and JMU community with requests for presentation and workshops.
Assists with the Financial Aid email box as needed.
Qualifications:
Required:
Demonstrated oral and written communication skills
Commitment to professional customer service
Exceptional time-management, problem-resolution, and organizational skills
Ability to work independently
Demonstrated accuracy and strong attention to detail
Additional Posting Information:
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
$15 hourly 20d ago
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Customer Sales & Serv Rep
DTS Fluid Power 3.6
Customer support representative job in Harrisonburg, VA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$39k-53k yearly est. Auto-Apply 57d ago
Hospice Care Consultant
Gentiva Hospice
Customer support representative job in Charlottesville, VA
Lead with purpose. Advocate with heart. Make a lasting difference.
Join our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in the healthcare community.
As a brand ambassador, you will:
Educate, inform, and inspire confidence in our services, so that the right patients are referred at the right time
Identify new referral opportunities by calling on hospitals, home health agencies, skilled nursing facilities, assisted living communities, clinics, and physician offices
Engage in meaningful conversations with healthcare professionals about patient needs and how hospice care can support quality of life
Plan and execute strategic marketing initiatives to increase awareness and drive referral growth
Represent our organization at community events, professional associations, and educational in-services to promote our services
Serve as a resource and advocate for patients and families, ensuring they understand hospice options and the benefits of early referrals
About You
What You Bring
You're a results-driven, self-motivated professional who thrives on relationship-building, strategy, and heart-centered service. You have a deep understanding of the healthcare landscape and bring consultative marketing experience to the table. You're confident working independently and collaboratively with both clinical and operational teams.
Bachelor's degree in business, marketing, communications or equivalent experience
Minimum 2 years in healthcare sales, business development, or referral marketing
Strong existing relationships with physicians, hospitals, skilled nursing facilities or home health professionals
Prior experience in hospice, palliative care, or home health is a plus
Excellent communication, presentation, and time-management skills
Proficiency in Microsoft Office Suite and CRM platforms
Sensitivity to the needs of terminally ill patients and their families
Proven track record of meeting or exceeding admissions and census targets
We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply now to join our mission-driven team!
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
Location Gentiva Hospice Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
Home health care: Heartland Home Health
Advanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.
$46k-76k yearly est. Auto-Apply 12d ago
Customer Service Associate
Variety Stores LLC
Customer support representative job in Front Royal, VA
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$24k-32k yearly est. 7d ago
Customer Assistance Representative Full Time (Washington, VA, US)
American Airlines 4.5
Customer support representative job in Washington, VA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Startng pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Greeting customers when they enter the airport or arrive in the ticket area
* Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
* Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
* Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
* Troubleshooting kiosk technology issues to identify the source of issues or errors
* Communicating with IT about kiosk technology issues that require additional servicing
* Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
* Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
* Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
* Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
* Accepting and activating customers' self-tagged baggage at the activation station
* Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
* Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
* Refer customers to customer service agents when appropriate
* Performing clearance and verification of documents at kiosks
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with gate information and directions
* Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
* Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
* Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
* Adhere to government regulations (e.g., DOT, FAA, TSA)
* Adhere to company policies, procedures, and performance standards
* Wear uniforms as required by company policy
* Provide quality customer service in a professional manner in accordance with American's guidelines
* Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak and understand the English language.
* Bilingual language skills may be required in some locations
* Applicable valid driver's license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face Customer Service experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$16.1 hourly 5d ago
Customer Service Rep(06015) - 630 N Main St.
Domino's Franchise
Customer support representative job in Bridgewater, VA
We are a locally owned company dedicated to our team members and our community. Commonwealth Pizza is proud to be a franchise of Domino's Pizza and is committed to providing the best pizza experience anywhere.
Our award-winning stores and people are continuously recognized nationwide for operational excellence and exceptional sales.
This is a direct result of the loyalty and pride our team members exhibit on a daily basis.
Our company is truly fortunate, as we have some of the industry's best as part of our team.
Domino's has always provided an exceptional opportunity for growth-this remains the backbone of our long-term success.
Whether you aspire to be an owner yourself or wish to advance into a management position, we are here to help you reach your goals.
Gladly giving Free Kindness with Every Order!
Job Description
Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world!
You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible.
You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast-paced environment.
Domino's Pizza takes care of their employees, it is a fact that we promote from within, and 99% of our current franchise owners
started out as CSR's, Delivery Drivers, or Assistant Managers!
What are you waiting for, apply today!
Qualifications
• Must be able to work various shifts per week.
• Positive Personality
• Customer Service Oriented
• Clear, Energetic Voice
Additional Information
• Locally Owned
• Job Benefits
• Flexible Schedules
• Competitive Wages
• Paid Training
• Career Advancement Opportunities
• Meal Discounts
All your information will be kept confidential according to EEO guidelines.
$26k-33k yearly est. 3d ago
Customer Experience Associate
Market OT Concepts
Customer support representative job in Harrisonburg, VA
Job Description
We are looking for personable, self-motivated individuals to join our team as Customer Experience Associates. We are rapidly expanding in the Northern VA area and are in need of representatives who are excited to be a part of this growth.
Candidates for our Customer Experience Associate position should have winning attitudes and the ability to make our clients' customers feel welcomed in-store. As the first point of contact for the customer, the Customer Experience Associate is the 'face of the company' and takes personal ownership of each customer's experience.
The Customer Experience Associate will be expected to:
Present and promote our clients products/services using solid arguments to existing and prospective customers in a retail setting
Resolve customersupport related issues and provide customers with proper solutions to their concerns
Professionally and compliantly represent not only our company but our clients as well
Report new customer acquisitions and sales to the Director of Operations
Develop and maintain a knowledge base of the evolving products and services
We offer Customer Experience Associates:
Competitive hourly pay + bonuses (PAID WEEKLY)
Team-oriented environment
PAID hands-on training experience
Excellent career development and growth opportunities
Paid travel opportunities - Optional
Flexible Schedule
For immediate consideration, apply through Indeed with your resume today!
$19k-31k yearly est. 15d ago
Customer Relations Representative - State Farm Agent Team Member
Hunter Wyant-State Farm Agent
Customer support representative job in Charlottesville, VA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$31k-42k yearly est. 31d ago
Customer Relations Representative - State Farm Agent Team Member
Greg Leffler-State Farm Agent
Customer support representative job in Charlottesville, VA
Job DescriptionBenefits:
Competitive salary
Health insurance
Paid time off
Parental leave
Flexible schedule
Opportunity for advancement
Training & development
ABOUT OUR AGENCY:
Our agency has proudly served the community since November 1st, 1995. Were a small but tight-knit team made up of three full-time employees and myself. Our culture is rooted in collaboration and carewe celebrate birthdays, anniversaries, and milestones with team lunches and always look out for one another. We take pride in delivering exceptional service to our clients every day.
I earned a degree in Geology and began my State Farm journey in Auto Claims back in 1987, right out of college. Before that, I spent time working on oil rigs during summers and breaks. My passion for this industry runs deepmy mother was the first female Fire Adjuster for State Farm in Oklahoma. Outside of work, Im a husband, father, and proud grandfather who enjoys spending time with family and giving back to the community.
Im a board member of Therapeutic Adventures, a nonprofit providing outdoor recreation to individuals with special needsincluding fly fishing, canoeing, and our standout adaptive ski program at Massanutten Resort. I also stay active with the youth group at my church.
If you're looking to join a supportive, experienced, and community-focused team, wed love to hear from you!
ROLE DESCRIPTION:
As a Customer Relations Representative with the Greg Leffler State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
This role also requires creativity and understanding of digital marketing and social media tactics
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
$31k-42k yearly est. 18d ago
Customer Service Team Player
Hang 10 Car Wash
Customer support representative job in Harrisonburg, VA
Job DescriptionDescription:
NEW WASH SITE OPENING....Customer Experience / Team Player
(FULL TIME ONLY)
**Starting Wage $17/hr - potential $20/hr in the first year**
**Buffet of Benefits - Medical, Dental, Vision, 401k, and more!**
**Paid Weekly**
**Growth from Within Only**
Job purpose:
Hang 10 is a fast-growing company and is taking the car wash industry by storm, through a passion to provide the most fun and affordable unlimited car wash experience for every member of our community. Our passion for hiring the best talent and treating them like family truly sets us apart.
We are looking for a Servant Leader to come join our growing SHAKA Team! At Hang 10 you will work in a fun, fast-paced environment. We live to serve our Team Members with the training and resources they will need to be successful, and in turn to serve our valued customers to provide an industry leading experience and unparalleled value.
Expectation:
Welcome guests using the Hang 10 standards of customer excellence.
Drives sales of monthly Shaka Club memberships by making every customer aware of program
Maintain proper positioning in loading zone, always aware, and in position.
Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded.
Engage customers in vacuum area.
Gather, wash towels from customer vacuum area, and deliver to front desk.
Smiling and engaging with guests throughout the customer journey.
Work to solve any guest or operational issues that may arise.
Drive value proposition to guests and encourage use of all value-add items for their benefit - free vacs, air tool, mat wash, towels, vacuums, window cleaner etc.
Use Shaka Sign at pay stations, tunnel and vacuum areas to thank exiting guests.
Perform preventive maintenance and cleaning of car wash equipment as needed.
Consistently uphold company policies.
Complete all operational checklists as required
Requirements:
Experience
Entry-level
Knowledge, skills & abilities
Excellent people skills
Team Player
High Vibes
Self-Starter
Strong Work Ethic
Sense of urgency
Flexible Schedule
Excellent verbal skill
Attitude & disposition
Positive Attitude
Customer Focus
Respect
Responsiveness
Professionalism
Patience
Other
Effective radio communication
Working Environment
Ability to work outdoors in all weather conditions and seasons.
Be on your feet for extended periods of time.
Ability to work in a limited space, i.e. was tunnel
Physical Requirements
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work requires strenuous physical exertion for extended periods including walking, climbing, throwing, lifting, pulling, and frequently carrying objects possibly weighing up to 50(lbs) or more. While performing the duties of this position, it is regularly required to use to finger/s, handle, feel or operate objects, tools, or controls, and reach with hands and arms, stop, stand, walk, talk, or hear. It is frequently required to sit, climb, balance, kneel, and occasionally required to crawl.
$17-20 hourly 2d ago
Bottleless Cooler / Municipal Water Solutions Representative
Culligan 67Md
Customer support representative job in Ruckersville, VA
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Outside B2B Sales At Culligan, we're changing how businesses think about water. We provide eco-friendly, bottleless water and ice solutions that connect directly to municipal (city) water lines-eliminating plastic bottles while delivering crisp, great-tasting purified water through Culligan's exclusive purification process. It's better for workplaces, better for people, and better for the planet.
We partner with offices, medical and dental practices, manufacturing facilities, hospitality, warehousing, and more-helping them upgrade from outdated fountains and 5-gallon bottle coolers to modern, premium hydration solutions backed by over 85 years of water expertise.
Just as importantly, we invest in our people. We offer a supportive, team-driven culture where growth, success, and fun go hand in hand. If you're competitive, motivated, and enjoy face-to-face sales, this is a great opportunity to build a rewarding career with a product customers genuinely want.
What You'll Do
Meet face-to-face with local businesses to educate, consult, and recommend bottleless water solutions
Prospect daily through cold calling, phone outreach, email/video follow-ups, and social media
Build strong rapport and work toward one-visit closes when possible
Follow up on company-provided and self-generated leads
Manage activity, notes, and paperwork in CRM while traveling within your territory
What We're Looking For
Outside B2B sales experience preferred (cold calling a plus)
Energetic, personable, and commission-driven
Strong communication, organization, and time-management skills
A self-starter with a true “hunter” mindset
Reliable transportation and valid driver's license
High school diploma or GED required (college preferred)
Why Culligan?
Premium, in-demand product with minimal competition
Eco-friendly solution businesses value and trust
Strong support, training, and team culture
Opportunity to grow while making a real impact
If you're ready to sell a solution that makes a difference-and be rewarded for your effort-we'd love to hear from you.
Apply today and grow with Culligan.
Compensation: $30,000.00 - $70,000.00 per year
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$30k-70k yearly Auto-Apply 8d ago
Customer Service Teammate
Go Car Wash
Customer support representative job in Harrisonburg, VA
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$13-15 hourly 60d+ ago
Technical Support & Customer Service Coordinator
Game Day Signals
Customer support representative job in Elkton, VA
Job Description
Employment Type: Part-Time, On-site (up to 28 hours per week, Monday-Friday) Work Schedule: Later-day office hours, typically within 10:00 AM - 6:00 PM
(e.g., 10-4, 11-5, or 12-6)
Salary: 20-25 USD per hour
Growth Opportunity: Potential to move into a full-time role
Game Day Signals is seeking a Technical Support & Customer Service Coordinator to provide technical support, device troubleshooting, and customer assistance. This role is responsible for resolving technical issues, supportingcustomers, and assisting with daily operational needs.
Additional responsibilities include providing backup support for order fulfillment and administrative tasks, as well as assisting with social media content creation as needed.
Requirements
ResponsibilitiesTechnical Support & Device Repair
Troubleshoot Game Day Signals units and resolve technical issues via phone and email
Perform battery replacements, screen replacements, and basic hardware repairs
Program, configure, test, and prepare devices for customer use
Diagnose warranty issues and coordinate repairs or replacements
Maintain accurate service, repair, and warranty records
CustomerSupport & Outreach
Provide technical support to customers via phone and email
Assist teams with setup, usage, and troubleshooting
Prepare quotes and invoices for customer orders
Follow up with customers to ensure successful implementation and satisfaction
Communicate clearly and professionally with coaches, staff, and partners
Operations & Team Support
Assist with order fulfillment, shipping, and inventory as needed
Process returns and prepare replacement units
Assist with other administrative tasks as needed
Social Media & Content Creation
Create and post product-related content on Facebook, Instagram, and X
Capture photos and short videos of products, setups, and behind-the-scenes activity
Assist with announcements, promotions, and product updates
Monitor comments and messages and route inquiries appropriately
Additional Responsibilities
Assist with supply ordering related to technical repairs and support
Help with office organization and upkeep as needed
Participate in continuous improvement of support processes and documentation
Requirements
Experience in technical support, customer service, IT support, or hands-on troubleshooting
Comfort working with small hardware components, batteries, and screens
Strong communication and customer service skills
Experience posting content on Facebook, Instagram, and X
Organized, dependable, and able to manage multiple priorities
Willingness to assist with fulfillment and operational tasks as needed
Ability to lift and move packages up to 25 pounds
Experience with Shopify or similar order management systems is a plus.
Benefits
Part-time employees are eligible for:
Company-matched 401(k)
$27k-37k yearly est. 21d ago
Customer Service Representative
Rockingham Insurance Company 3.2
Customer support representative job in Harrisonburg, VA
Job DescriptionDescription:
POSITION MISSION: Provide high quality customer service through accurate, timely, and professional responses relative to researching and answering billing, payment and policy questions, providing coverage advice and premium change pricing, and processing policy changes. Assess customer needs, service insurance policies, collect confidential client information, prepare reports and maintain records.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Promote products and company positively, answering customer questions and addressing concerns
Communicate information, clearly and effectively, about policies and answer questions relating to coverage and premiums to customers managing expectations both via phone and email with a proactive approach
Respond to in-person, phone and written requests for information, providing accurate, timely and responsive assistance to customers and agents.
Data Entry for new business quotes, policy changes, and assign incoming email, mail, fax and voice messages to the correct agency team member
Communicate with customers, agents, and company personnel to secure information necessary to resolve inquiries and explain policy change, billing, cancellation and reinstatement procedures.
Develop and provide in-force policy change quotes for agents
Research and resolve questions and concerns raised by customers
Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests
Handle basic billing questions (where to pay, who to pay, what to pay) and pass any higher-level questions to a Customer Experience Agent
Document all conversations and interactions with customers, carriers and agents in AMS360 agency management system to support account sales, service and renewal cycle for follow up communication
Schedule annual coverage review meetings with customers for agents
Contact leads and schedule appointments for agents to present policies, quotes, and coverages
OTHER DUTIES
Assist in creating/maintaining prospective client lists from various sources
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Familiarity with all types of insurance policies (automobile, property, Agribusiness - a plus, etc.), with a working knowledge of the insurance industry.
Proactively learn and grow knowledge of insurance coverage and carrier appetite.
Experience with using AMS 360 policy administration system or similar policy administration system.
Ability to understand generated sales reports.
Demonstrated ability to communicate, present, influence and sell effectively.
Experience in delivering and maintaining client-focused solutions.
Ability to work independently as well as support other team members.
Organized with strong attention to detail and accuracy; utilizes time and available resources effectively with ability to handle multiple priorities and deadlines simultaneously and effectively.
Continuously builds knowledge and skills connected with new developments in customer service, technology, and insurance products and services.
Obtain and/or maintain Virginia property and casualty insurance license.
COMPETENCIES:
Critical thinking
Detail oriented
Strong work ethic
Relationship building
Strong organizational/time management skills
Oral and written communication skills
Customer-Service Oriented
QUALIFICATIONS:
Minimum high school diploma, GED, or equivalent.
1+ years of demonstrated success in an insurance call center or independent agency environment.
Personal Lines insurance experience strongly preferred.
CISR, CPIA or similar designation(s) preferred.
Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful.
Current Virginia Property and Casualty License REQUIRED.
Proficient in Microsoft Office (Word, Excel, Teams)
PHYSICAL DEMANDS:
Position operates in a professional office environment and routinely uses standard office and mobile equipment such as computers, phones, and photocopiers.
Position may require traveling to attending both internal and external meetings, attending conferences and other training events
Requirements:
$29k-36k yearly est. 14d ago
Customer Service and Sales Associate
Hertz 4.3
Customer support representative job in Charlottesville, VA
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.
Wages: $17.00/hr.
Responsibility of a Sales and Service Associate includes:
Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
Convert phone shops to reservations and rentals
Creating a positive customer service experience by listening to and identifying customer needs
Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
Assist customers with various post rental inquiries that involve the rental and billing process.
Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
Skills/Experience:
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time.
Qualified applicants will have the following:
A valid driver's license with record in good standing
Ability to drive and operate vehicles
Fluency in English
1-2 years of customer service and sales experience.
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
$17 hourly Auto-Apply 7d ago
Airside Experience Associate - CHO - Part Time
Landmark Aviation
Customer support representative job in Charlottesville, VA
The Airside Experience Associate helps to ensure safe and efficient operations by supporting the various needs of our business. This position is responsible for efficiently handling and processing baggage, freight, and cargo as well as oversight of secured airport access points.
An Airside Experience Associate must be able to work flexible schedules, including night, holiday and weekend shifts.
Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise.
The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
$18k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Teammate
Go Car Wash Management Corp
Customer support representative job in Harrisonburg, VA
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$13-15 hourly 15d ago
Customer Service Representative
City National Bank of Wv 4.9
Customer support representative job in Verona, VA
EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS
Summary Description
Provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new products by recognizing customer needs.
Essential Functions
Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs
Maintains and balances a working cash supply
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Works closely with manager and branch team to generate new business
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Actively participates in branch campaigns and incentives
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Position Requirements
High school diploma or equivalent
1-2 years of retail/customer service experience, with sales experience preferred
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
Work is generally performed indoors in environmentally-controlled conditions
Critical Skills / Expertise
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or ability to learn) the bank's operating systems, policies and procedures
$28k-34k yearly est. Auto-Apply 4d ago
Customer Service Representative
Hoc, Leading Energy Markets Compliance Solutions Provider 3.9
Customer support representative job in Verona, VA
Apply Description
Individuals will serve as initial contact to new and existing Propane, Ice, and HVAC customers, inform customers of products and services offered, set up new accounts, and provide quality customer service. Must have outstanding computer and telephone skills, be willing to refill propane cylinders, and attend a 2-week training program at our Mt. Jackson, VA location.
Hours for these positions are Monday - Friday from 8 AM - 5 PM.
Excellent benefits package to include medical, optical, dental, disability, and life insurance, holiday, vacation, paid personal leave, 401K, and profit sharing.
Equal Employment Opportunity
$27k-35k yearly est. 60d+ ago
Customer Service Rep
Robbins Staffing Solutions
Customer support representative job in Charlottesville, VA
Temp
Customer Service Ambassador
($20 - $22 per hour plus exceptional bonus plans)
Our client, a locally owned property management and development company in Charlottesville, is seeking an experienced Customer Service Ambassador to join their team!
The person in this role will be the first point of contact in our leasing office, assisting customers and supporting team members. Work hours are generally 8:30 am - 5 pm, Monday - Friday.
Responsibilities:
Customer Service & First Impressions
Office Visitors & Phones - Welcome and assist customers, vendors, and visitors.
Customer Service - Accept rental payments, write receipts, assign parking permits, manage key loans, submit service requests, and assist with move-ins, move-outs, and customer events.
Often the first point of contact for customers, vendors, contractors, and community members.
Ensure the leasing office is organized and inviting and that exterior signage, parking lots, sidewalks, and patios are tidy and welcoming. Keep the promo shelf well-stocked & eye-catching.
Administrative
Check after-hours drop box, assist with marketing initiatives, monthly lease renewal calls, move-in and move-out processes, key audits, and other activities as needed.
Manage office supplies & purchases, sort mail, and keep beverage stations stocked and clean.
Support & assist residential, commercial, marketing, and other teams as needed, including errands (a company vehicle is available).
Qualifications & Requirements:
An eagerness to serve customers, support teammates, and learn about property management.
Highly organized and adept at simultaneously managing multiple tasks.
Comfortable with being interrupted regularly while working in a bustling environment.
Able to work independently, confidently, and with minimal supervision.
Embrace & promote the company's Mission | Purpose | Values
2+ years in similar or relevant positions
Proficient in Microsoft Office, including Outlook, Word, and Excel
Exceptional written and verbal communication skills
A valid driver's license and acceptable background check. (No DUI or reckless convictions within the past 3 years.)
Robbins Staffing Solutions, Inc. is an award winning staffing firm serving our local clients and candidates for over 19 years. We are a proud Equal Opportunity Employer.
$20-22 hourly 13d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Harrisonburg, VA?
The average customer support representative in Harrisonburg, VA earns between $29,000 and $48,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Harrisonburg, VA