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The differences between data process specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data process specialist and a service support specialist. Additionally, a data process specialist has an average salary of $48,604, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a data process specialist include data entry, data management and data accuracy. The most important skills for a service support specialist are customer service, support services, and social work.
| Data Process Specialist | Service Support Specialist | |
| Yearly salary | $48,604 | $43,538 |
| Hourly rate | $23.37 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,321 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A data processing specialist is a data entry professional who specializes in collecting, interpreting, and organizing data according to company standards and policies. They usually work on spreadsheets, documents, databases, and presentations to arrange and convey data in an easy-to-understand format, all while adhering to deadlines. They may also conduct their own reviews and assessments to identify inconsistencies and errors, performing corrective measures right away. Moreover, a data processing specialist must maintain an open and transparent communication line with managers and co-workers for an efficient workflow.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Data process specialists and service support specialists have different pay scales, as shown below.
| Data Process Specialist | Service Support Specialist | |
| Average salary | $48,604 | $43,538 |
| Salary range | Between $30,000 And $78,000 | Between $26,000 And $72,000 |
| Highest paying City | Baltimore, MD | New York, NY |
| Highest paying state | New York | Connecticut |
| Best paying company | CAMRIS International, Inc. | Cheniere Energy |
| Best paying industry | Government | Technology |
There are a few differences between a data process specialist and a service support specialist in terms of educational background:
| Data Process Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between data process specialists' and service support specialists' demographics:
| Data Process Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 36.6% Female, 63.4% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |