Director of customer care vs assistant office manager

The differences between directors of customer care and assistant office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and an assistant office manager. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $43,074 average annual salary of an assistant office manager.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for an assistant office manager are customer service, patients, and financial statements.

Director of customer care vs assistant office manager overview

	Director Of Customer Care	Assistant Office Manager
Yearly salary	$125,654	$43,074
Hourly rate	$60.41	$20.71
Growth rate	6%	-8%
Number of jobs	88,687	56,866
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does an assistant office manager do?

An assistant office manager's role is to perform administrative and management support-related tasks. Most of the responsibilities revolve around gathering information and maintaining a database, preparing presentations and processing necessary documents, arranging schedules and appointments, and taking charge of the procurement of office supplies. Furthermore, an assistant office manager may take part in maintenance activities and decisions, devise plans to maximize space, improve the office environment, and even attend meetings on behalf of the manager.

Director of customer care vs assistant office manager salary

Directors of customer care and assistant office managers have different pay scales, as shown below.

	Director Of Customer Care	Assistant Office Manager
Average salary	$125,654	$43,074
Salary range	Between $89,000 And $176,000	Between $31,000 And $59,000
Highest paying City	Seattle, WA	Campbell, CA
Highest paying state	Washington	Alaska
Best paying company	Google	Cambridge Associates
Best paying industry	Technology	Finance

Differences between director of customer care and assistant office manager education

There are a few differences between a director of customer care and an assistant office manager in terms of educational background:

	Director Of Customer Care	Assistant Office Manager
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs assistant office manager demographics

Here are the differences between directors of customer care' and assistant office managers' demographics:

	Director Of Customer Care	Assistant Office Manager
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 17.8% Female, 82.2%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.3% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and assistant office manager duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Assistant office manager example responsibilities.

Communicate Medicare and Medicaid benefits and regulations with patients.
Provide customer service to residents and family members in Medicaid process.
Maintain current patient demographic and insurance information, and ensure strict confidentiality of patients' records in accordance with HIPAA regulations.
Reduce overhead by thousands of dollars for waste management and EHR yearly cost with Aprima.
Review all diagnosis on the encounter forms to make sure that ICD-10 codes are used properly.
Organize patient information, insurance paperwork, and patient file management; closely follow and monitor HIPAA regulations.

Director of customer care vs assistant office manager skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common assistant office manager skills

Customer Service, 24%
Patients, 16%
Financial Statements, 5%
Front Desk, 4%
Appointment Scheduling, 3%
Office Equipment, 3%

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Director Of Customer Care
Director Of Customer Care vs Assistant Office Manager

Updated January 8, 2025

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