Director of customer care vs customer account executive

The differences between directors of customer care and customer account executives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a director of customer care, becoming a customer account executive takes usually requires 6-12 months. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $61,741 average annual salary of a customer account executive.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a customer account executive are quality customer service, customer accounts, and inbound calls.

Director of customer care vs customer account executive overview

	Director Of Customer Care	Customer Account Executive
Yearly salary	$125,654	$61,741
Hourly rate	$60.41	$29.68
Growth rate	6%	-4%
Number of jobs	88,687	277,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 41%
Average age	47	40
Years of experience	6	12

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a customer account executive do?

The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.

Director of customer care vs customer account executive salary

Directors of customer care and customer account executives have different pay scales, as shown below.

	Director Of Customer Care	Customer Account Executive
Average salary	$125,654	$61,741
Salary range	Between $89,000 And $176,000	Between $26,000 And $143,000
Highest paying City	Seattle, WA	Boston, MA
Highest paying state	Washington	Alaska
Best paying company	Google	Okta
Best paying industry	Technology	Telecommunication

Differences between director of customer care and customer account executive education

There are a few differences between a director of customer care and a customer account executive in terms of educational background:

	Director Of Customer Care	Customer Account Executive
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Director of customer care vs customer account executive demographics

Here are the differences between directors of customer care' and customer account executives' demographics:

	Director Of Customer Care	Customer Account Executive
Average age	47	40
Gender ratio	Male, 57.8% Female, 42.2%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between director of customer care and customer account executive duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Director of customer care vs customer account executive skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

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Director Of Customer Care
Director Of Customer Care vs Customer Account Executive

Updated January 8, 2025

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