Director of customer care vs customer care supervisor

The differences between directors of customer care and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a customer care supervisor. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Director of customer care vs customer care supervisor overview

	Director Of Customer Care	Customer Care Supervisor
Yearly salary	$125,654	$42,702
Hourly rate	$60.41	$20.53
Growth rate	6%	-4%
Number of jobs	88,687	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Director of customer care vs customer care supervisor salary

Directors of customer care and customer care supervisors have different pay scales, as shown below.

	Director Of Customer Care	Customer Care Supervisor
Average salary	$125,654	$42,702
Salary range	Between $89,000 And $176,000	Between $30,000 And $59,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Google	-
Best paying industry	Technology	-

Differences between director of customer care and customer care supervisor education

There are a few differences between a director of customer care and a customer care supervisor in terms of educational background:

	Director Of Customer Care	Customer Care Supervisor
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs customer care supervisor demographics

Here are the differences between directors of customer care' and customer care supervisors' demographics:

	Director Of Customer Care	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and customer care supervisor duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Director of customer care vs customer care supervisor skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Director Of Customer Care
Director Of Customer Care vs Customer Care Supervisor

Updated January 8, 2025

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