Director of customer care vs customer service supervisor

The differences between directors of customer care and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a customer service supervisor. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Director of customer care vs customer service supervisor overview

	Director Of Customer Care	Customer Service Supervisor
Yearly salary	$125,654	$38,792
Hourly rate	$60.41	$18.65
Growth rate	6%	-4%
Number of jobs	88,687	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Director of customer care vs customer service supervisor salary

Directors of customer care and customer service supervisors have different pay scales, as shown below.

	Director Of Customer Care	Customer Service Supervisor
Average salary	$125,654	$38,792
Salary range	Between $89,000 And $176,000	Between $27,000 And $53,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	Maryland
Best paying company	Google	Schneider Electric Industrial Services
Best paying industry	Technology	Finance

Differences between director of customer care and customer service supervisor education

There are a few differences between a director of customer care and a customer service supervisor in terms of educational background:

	Director Of Customer Care	Customer Service Supervisor
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs customer service supervisor demographics

Here are the differences between directors of customer care' and customer service supervisors' demographics:

	Director Of Customer Care	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and customer service supervisor duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Director of customer care vs customer service supervisor skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Director Of Customer Care
Director Of Customer Care vs Customer Service Supervisor

Updated January 8, 2025

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