Director of customer care vs director of strategy

The differences between directors of customer care and directors of strategy can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a director of customer care, becoming a director of strategy takes usually requires 8-10 years. Additionally, a director of strategy has an average salary of $145,870, which is higher than the $125,654 average annual salary of a director of customer care.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a director of strategy are analytics, healthcare, and project management.

Director of customer care vs director of strategy overview

	Director Of Customer Care	Director Of Strategy
Yearly salary	$125,654	$145,870
Hourly rate	$60.41	$70.13
Growth rate	6%	10%
Number of jobs	88,687	65,254
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 68%
Average age	47	39
Years of experience	6	10

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a director of strategy do?

A director of the strategy works together with senior managers in a company to determine where the company is going and how it will get there. This role is frequently found in big companies. The director of the strategy directly reports to senior management and can also be a valuable member of the management lineup. The director often works with a small team consisting of analysts and support staff. The director of the strategy is also responsible for getting and assessing information about the industry and current market trends, competitors, and possible business opportunities.

Director of customer care vs director of strategy salary

Directors of customer care and directors of strategy have different pay scales, as shown below.

	Director Of Customer Care	Director Of Strategy
Average salary	$125,654	$145,870
Salary range	Between $89,000 And $176,000	Between $107,000 And $198,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	California
Best paying company	Google	McKinsey & Company Inc
Best paying industry	Technology	Media

Differences between director of customer care and director of strategy education

There are a few differences between a director of customer care and a director of strategy in terms of educational background:

	Director Of Customer Care	Director Of Strategy
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 68%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Georgia

Director of customer care vs director of strategy demographics

Here are the differences between directors of customer care' and directors of strategy' demographics:

	Director Of Customer Care	Director Of Strategy
Average age	47	39
Gender ratio	Male, 57.8% Female, 42.2%	Male, 66.2% Female, 33.8%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	10%

Differences between director of customer care and director of strategy duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Director of strategy example responsibilities.

Manage RFP and RFI processes.
Lead the re-engineering of the overall DTC marketing process.
Lead SaaS business divesture negotiations, system and customer transition.
Plan, develop, lead and manage Medicare programs and medicare-relate studies.
Manage design team in creating new UI concepts and designs for online projects.
Manage the organization's data visualization program and social media presence, increasing the number of unique website visits.

Director of customer care vs director of strategy skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common director of strategy skills

Analytics, 9%
Healthcare, 8%
Project Management, 8%
Business Development, 5%
Client Facing, 4%
Digital Transformation, 4%

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Director Of Customer Care
Director Of Customer Care vs Director Of Strategy

Updated January 8, 2025

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