Director of customer care vs project coordinator

The differences between directors of customer care and project coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a project coordinator. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $50,375 average annual salary of a project coordinator.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a project coordinator are project management, customer service, and powerpoint.

Director of customer care vs project coordinator overview

	Director Of Customer Care	Project Coordinator
Yearly salary	$125,654	$50,375
Hourly rate	$60.41	$24.22
Growth rate	6%	-8%
Number of jobs	88,687	38,743
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a project coordinator do?

Project coordinators act as the liaising body between different departments involved in a specific project. They are members of the group assigned to work together for special projects or undertakings that will benefit the organization. Project coordinators join meetings of the special committee, from planning to evaluation. They take notes and jot down action plans. They ensure that the committee members assigned to do specific tasks are doing so. They also guarantee project success by ensuring that the people involved in the project are working well together.

Director of customer care vs project coordinator salary

Directors of customer care and project coordinators have different pay scales, as shown below.

	Director Of Customer Care	Project Coordinator
Average salary	$125,654	$50,375
Salary range	Between $89,000 And $176,000	Between $33,000 And $75,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Google	Meta
Best paying industry	Technology	Finance

Differences between director of customer care and project coordinator education

There are a few differences between a director of customer care and a project coordinator in terms of educational background:

	Director Of Customer Care	Project Coordinator
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs project coordinator demographics

Here are the differences between directors of customer care' and project coordinators' demographics:

	Director Of Customer Care	Project Coordinator
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 37.7% Female, 62.3%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between director of customer care and project coordinator duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Project coordinator example responsibilities.

Create and lead Smartsheet training for team members.
Manage timely delivery of regular deliverables to the CIO.
Project manages all aspects of office redesign to include; new furniture, layout, logistics, and telephony requirements.
Manage FTP site for all projects and coordinate with all consultants and clients to help upload and download auto cad drawings.
Manage Minnesota Medicaid billing and patient eligibility from admission and renewals.
Manage the PMO Intranet site and develop related standard operating procedure documents.

Director of customer care vs project coordinator skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common project coordinator skills

Project Management, 15%
Customer Service, 11%
PowerPoint, 7%
Data Entry, 5%
Purchase Orders, 5%
Project Coordination, 5%

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Director Of Customer Care
Director Of Customer Care vs Project Coordinator

Updated January 8, 2025

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