Director of customer care vs support staff

The differences between directors of customer care and desk clerks supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a support staff. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $31,772 average annual salary of a support staff.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a support staff are customer service, developmental disabilities, and mental health.

Director of customer care vs support staff overview

	Director Of Customer Care	Support Staff
Yearly salary	$125,654	$31,772
Hourly rate	$60.41	$15.28
Growth rate	6%	36%
Number of jobs	88,687	161,915
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a support staff do?

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

Director of customer care vs support staff salary

Directors of customer care and desk clerks supervisors have different pay scales, as shown below.

	Director Of Customer Care	Support Staff
Average salary	$125,654	$31,772
Salary range	Between $89,000 And $176,000	Between $25,000 And $40,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	New York
Best paying company	Google	Lakeland Electric
Best paying industry	Technology	Finance

Differences between director of customer care and support staff education

There are a few differences between a director of customer care and a support staff in terms of educational background:

	Director Of Customer Care	Support Staff
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Duke University

Director of customer care vs support staff demographics

Here are the differences between directors of customer care' and desk clerks supervisors' demographics:

	Director Of Customer Care	Support Staff
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between director of customer care and support staff duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Support staff example responsibilities.

Manage SharePoint inventory repository and assign access levels to new hires as needed.
Provide companionship to the consumer.
Tutor students in various science courses, English and GED prep classes.
Maintain a safe, supportive and therapeutic environment which fosters growth and rehabilitation.
Work with students at various levels of mathematics knowledge within the same teaching environment.
Work with students who have graduated from the developmental mathematics program on more advance mathematics classes.

Director of customer care vs support staff skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common support staff skills

Customer Service, 9%
Developmental Disabilities, 7%
Mental Health, 6%
Meal Preparation, 6%
Direct Care, 6%
Home Maintenance, 6%

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Director Of Customer Care
Director Of Customer Care vs Support Staff

Updated January 8, 2025

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