Director of customer care vs team manager

The differences between directors of customer care and team managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a director of customer care and a team manager. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $82,017 average annual salary of a team manager.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a team manager are patients, taking care, and project management.

Director of customer care vs team manager overview

	Director Of Customer Care	Team Manager
Yearly salary	$125,654	$82,017
Hourly rate	$60.41	$39.43
Growth rate	6%	-
Number of jobs	88,687	96,615
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

Director of customer care vs team manager salary

Directors of customer care and team managers have different pay scales, as shown below.

	Director Of Customer Care	Team Manager
Average salary	$125,654	$82,017
Salary range	Between $89,000 And $176,000	Between $44,000 And $152,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	Alaska
Best paying company	Google	Meta
Best paying industry	Technology	-

Differences between director of customer care and team manager education

There are a few differences between a director of customer care and a team manager in terms of educational background:

	Director Of Customer Care	Team Manager
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Director of customer care vs team manager demographics

Here are the differences between directors of customer care' and team managers' demographics:

	Director Of Customer Care	Team Manager
Average age	47	47
Gender ratio	Male, 57.8% Female, 42.2%	Male, 55.9% Female, 44.1%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between director of customer care and team manager duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Team manager example responsibilities.

Build and manage narcotics trafficking/use database in Unix base setting.
Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.

Director of customer care vs team manager skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common team manager skills

Patients, 10%
Taking Care, 6%
Project Management, 5%
Performance Management, 4%
Leadership, 4%
Direct Reports, 4%

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Director Of Customer Care
Director Of Customer Care vs Team Manager

Updated January 8, 2025

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