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The differences between division chiefs and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a division chief and a customer service manager. Additionally, a division chief has an average salary of $86,913, which is higher than the $61,487 average annual salary of a customer service manager.
The top three skills for a division chief include oversight, rehabilitation and human resources. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Division Chief | Customer Service Manager | |
| Yearly salary | $86,913 | $61,487 |
| Hourly rate | $41.79 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 14,138 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Division chiefs are professionals who are responsible for leading and managing subordinates of a particular division of a department. These chiefs are required to conduct administrative and personnel transactions as well as review their legislation and technical program activities. In the military, division chiefs are required to supervise military personnel while implementing military personnel management operations within the command. Division chiefs must also organize training programs to ensure the skill, technical, and professional development of all marines.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Division chiefs and customer service managers have different pay scales, as shown below.
| Division Chief | Customer Service Manager | |
| Average salary | $86,913 | $61,487 |
| Salary range | Between $37,000 And $203,000 | Between $35,000 And $105,000 |
| Highest paying City | Olympia, WA | Washington, DC |
| Highest paying state | Washington | New Jersey |
| Best paying company | Connecticut Children's Medical Center | KLA |
| Best paying industry | Government | Manufacturing |
There are a few differences between a division chief and a customer service manager in terms of educational background:
| Division Chief | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between division chiefs' and customer service managers' demographics:
| Division Chief | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 83.5% Female, 16.5% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |