Front office clerk vs front desk coordinator

The differences between front office clerks and front desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a front office clerk and a front desk coordinator. Additionally, a front desk coordinator has an average salary of $31,667, which is higher than the $31,051 average annual salary of a front office clerk.

The top three skills for a front office clerk include patients, check-in and data entry. The most important skills for a front desk coordinator are patients, customer service, and check-in.

Front office clerk vs front desk coordinator overview

	Front Office Clerk	Front Desk Coordinator
Yearly salary	$31,051	$31,667
Hourly rate	$14.93	$15.22
Growth rate	-5%	-
Number of jobs	163,789	119,803
Job satisfaction	-	-
Most common degree	Associate Degree, 28%	Bachelor's Degree, 29%
Average age	47	42
Years of experience	2	2

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

What does a front desk coordinator do?

A Front-Desk Coordinator is the point of contact in a commercial establishment or building such as offices, clinics, salons, and even government agencies. The primary responsibility of a Front-Desk Coordinator is to greet and assist clients of their needs, such as filling-up registrations, appointing schedules, directing clients, and bridging information in a building. Because of these responsibilities, it is crucial to have a pleasing personality and excellent communication skills. Moreover, a Front-Desk Coordinator can also have the task of correspondence in which they are to communicate with clients through calls and emails.

Front office clerk vs front desk coordinator salary

Front office clerks and front desk coordinators have different pay scales, as shown below.

	Front Office Clerk	Front Desk Coordinator
Average salary	$31,051	$31,667
Salary range	Between $25,000 And $37,000	Between $26,000 And $38,000
Highest paying City	Minneapolis, MN	Seattle, WA
Highest paying state	Alaska	Alaska
Best paying company	Limbach	University of California, Berkeley
Best paying industry	Government	Health Care

Differences between front office clerk and front desk coordinator education

There are a few differences between a front office clerk and a front desk coordinator in terms of educational background:

	Front Office Clerk	Front Desk Coordinator
Most common degree	Associate Degree, 28%	Bachelor's Degree, 29%
Most common major	Business	Health Care Administration
Most common college	University of Pennsylvania	-

Front office clerk vs front desk coordinator demographics

Here are the differences between front office clerks' and front desk coordinators' demographics:

	Front Office Clerk	Front Desk Coordinator
Average age	47	42
Gender ratio	Male, 13.9% Female, 86.1%	Male, 9.4% Female, 90.6%
Race ratio	Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between front office clerk and front desk coordinator duties and responsibilities

Front office clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
Verify releases of information according to HIPPA regulations.
Maintain confidentiality of patient information; abiding by HIPPA guidelines.
Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Front office clerk vs front desk coordinator skills

Common front office clerk skills

Patients, 34%
Check-In, 8%
Data Entry, 8%
Customer Service, 7%
Front Desk, 4%
Appointment Scheduling, 4%

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

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Front Office Clerk
Front Office Clerk vs Front Desk Coordinator

Updated January 8, 2025

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