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The differences between health services managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a health services manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $84,568 average annual salary of a health services manager.
The top three skills for a health services manager include patients, behavioral health and mental health. The most important skills for a service director are patients, healthcare, and patient care.
| Health Services Manager | Service Director | |
| Yearly salary | $84,568 | $114,981 |
| Hourly rate | $40.66 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 162,609 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A health services manager is responsible for monitoring the medical services and policies of a healthcare institution, ensuring that the medical team provides the highest quality care services for the patients. Health services managers supervise daily operations, resolving complaints, facilitating health programs, and training new staff. They handle departmental budgets and allocate adequate resources to support medical procedures. A health services manager also inspects the quality of medical tools and equipment and schedule regular maintenance to guarantee efficiency and avoid potential hazards and delays.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Health services managers and service directors have different pay scales, as shown below.
| Health Services Manager | Service Director | |
| Average salary | $84,568 | $114,981 |
| Salary range | Between $56,000 And $127,000 | Between $70,000 And $188,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | Genentech | Mayo Clinic |
| Best paying industry | Health Care | Technology |
There are a few differences between a health services manager and a service director in terms of educational background:
| Health Services Manager | Service Director | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 59% |
| Most common major | Nursing | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between health services managers' and service directors' demographics:
| Health Services Manager | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 31.2% Female, 68.8% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 10.9% Unknown, 4.3% Hispanic or Latino, 14.8% Asian, 8.2% White, 61.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |