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The differences between home office representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a home office representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a home office representative has an average salary of $34,049, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a home office representative include customer service, care services and payment arrangements. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Home Office Representative | Customer Service Representative | |
| Yearly salary | $34,049 | $32,260 |
| Hourly rate | $16.37 | $15.51 |
| Growth rate | 4% | -4% |
| Number of jobs | 221,162 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 42% | High School Diploma, 33% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
Home Office Representatives are employees who work on administrative or clerical activities for the company. They work from their own home's comfort. Companies with telecommuting programs employ them. Home Office Representatives may be assigned to do appointment setting, customer service activities, and other administrative tasks. They are expected to work with integrity and to remain trustworthy. Home office representatives need to be computer-savvy. They should be familiar with different applications as well. They should also have good communication skills.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Home office representatives and customer service representatives have different pay scales, as shown below.
| Home Office Representative | Customer Service Representative | |
| Average salary | $34,049 | $32,260 |
| Salary range | Between $18,000 And $62,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between a home office representative and a customer service representative in terms of educational background:
| Home Office Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 42% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between home office representatives' and customer service representatives' demographics:
| Home Office Representative | Customer Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 42.4% Female, 57.6% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |