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Home office representative vs national account representative

The differences between home office representatives and national account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a home office representative and a national account representative. Additionally, a national account representative has an average salary of $44,826, which is higher than the $34,049 average annual salary of a home office representative.

The top three skills for a home office representative include customer service, care services and payment arrangements. The most important skills for a national account representative are national accounts, customer service, and product knowledge.

Home office representative vs national account representative overview

Home Office RepresentativeNational Account Representative
Yearly salary$34,049$44,826
Hourly rate$16.37$21.55
Growth rate4%4%
Number of jobs221,162204,509
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 72%
Average age4747
Years of experience44

What does a home office representative do?

Home Office Representatives are employees who work on administrative or clerical activities for the company. They work from their own home's comfort. Companies with telecommuting programs employ them. Home Office Representatives may be assigned to do appointment setting, customer service activities, and other administrative tasks. They are expected to work with integrity and to remain trustworthy. Home office representatives need to be computer-savvy. They should be familiar with different applications as well. They should also have good communication skills.

What does a national account representative do?

A national account representative plays a pivotal role in managing client relationships. These professionals manage relationships for high-value customers, especially those who invest vast amounts in the company or those who have stayed in the organization for an extended period. In general, the national account representative's primary goal is to foster trust. National account representatives identify new business opportunities and make sales calls. To qualify as a national account representative, you must possess a bachelor's degree in this field, primarily in business administration.

Home office representative vs national account representative salary

Home office representatives and national account representatives have different pay scales, as shown below.

Home Office RepresentativeNational Account Representative
Average salary$34,049$44,826
Salary rangeBetween $18,000 And $62,000Between $30,000 And $64,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between home office representative and national account representative education

There are a few differences between a home office representative and a national account representative in terms of educational background:

Home Office RepresentativeNational Account Representative
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 72%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaSUNY College of Technology at Alfred

Home office representative vs national account representative demographics

Here are the differences between home office representatives' and national account representatives' demographics:

Home Office RepresentativeNational Account Representative
Average age4747
Gender ratioMale, 42.4% Female, 57.6%Male, 54.5% Female, 45.5%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between home office representative and national account representative duties and responsibilities

Home office representative example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
  • Assist customer with adding comcast services.
  • Utilize negotiation and influencing abilities by offering customers solutions using products and services from MCI portfolio.

National account representative example responsibilities.

  • Manage and assist a vast customer base in the market for new roofing needs after a large hail storm in Lubbock.
  • Increase revenue through upselling new specialize testing options with key clinic staff and physicians.
  • Provide sales and technical support to distributors and OEM'S in the electrical distribution industry.
  • Maintain continuous contact with customers, including OEM, distribution, system integrators and end users.
  • Maintain continuous communication with warehouse managers, third party administrators, injure employees and healthcare professionals.
  • Respond to inquiries from medical providers, hospitals and other healthcare facilities regarding eligibility and claim status.
  • Show more

Home office representative vs national account representative skills

Common home office representative skills
  • Customer Service, 30%
  • Care Services, 17%
  • Payment Arrangements, 5%
  • Credit Card, 5%
  • Inbound Calls, 5%
  • Outbound Calls, 5%
Common national account representative skills
  • National Accounts, 17%
  • Customer Service, 15%
  • Product Knowledge, 13%
  • Account Management, 5%
  • Sales Growth, 4%
  • Trade Shows, 3%