Information technology associate vs information technology director

Differences between information technology associate and information technology director duties and responsibilities

Information technology associate example responsibilities.

• Accomplish defect-free releases through careful planning, testing and QA efforts.
• Upgrade and maintain network hardware including Cisco manage switches, routers, and firewalls.
• Lead international, multi-organizational software testing teams through the SDLC, towards a production go-live.
• Manage and coordinate offshore resources in providing control validation testing for large retail company and SOX external audit.
• Manage workforce forecasting, scheduling, and load balancing for call activities, ensuring SLA and quality assurance metrics are meet.
• Manage security clearance for unit, conduct security investigation, and maintain security database.
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Information technology director example responsibilities.

• Lead the implementation of the ServiceNow ITSM solution.
• Work with customers and internal management to create and manage acceptable SLA standards and measurements.
• Manage the migration of email system for 400 plus users from Novell GroupWise to Google Gmail.
• Manage the QA department and oversee the support of all storage for the company and its outsource customers.
• Perform resource planning for a portfolio of projects via prioritizing the demand queue and successfully managing business relationships.
• Lead the prototyping of a Microsoft SharePoint implementation that customize the look & feel to support the organizational requirements.
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