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Information technology associate vs information technology technical services manager

The differences between information technology associates and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an information technology associate, becoming an information technology technical services manager takes usually requires 6-8 years. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $75,790 average annual salary of an information technology associate.

The top three skills for an information technology associate include SOC, data analysis and sarbanes-oxley. The most important skills for an information technology technical services manager are project management, ITIL, and service management.

Information technology associate vs information technology technical services manager overview

Information Technology AssociateInformation Technology Technical Services Manager
Yearly salary$75,790$114,021
Hourly rate$36.44$54.82
Growth rate10%16%
Number of jobs116,996209,334
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 64%
Average age4247
Years of experience28

What does an information technology associate do?

An information technology (IT) associate is an individual who assists in the management of an IT infrastructure of an organization. IT associates are required to provide support and maintenance of network and wireless infrastructure as well as manage the technical side of an organization's web content platform. They must assist in the management of the inventory of equipment that can include computer desktops, projectors, copiers, and printers. IT associates should also communicate with staff members so that they can respond to their IT needs as well as provide maintenance and support.

What does an information technology technical services manager do?

An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.

Information technology associate vs information technology technical services manager salary

Information technology associates and information technology technical services managers have different pay scales, as shown below.

Information Technology AssociateInformation Technology Technical Services Manager
Average salary$75,790$114,021
Salary rangeBetween $51,000 And $111,000Between $86,000 And $150,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateNew YorkCalifornia
Best paying companySAPMayo Clinic
Best paying industryFinanceFinance

Differences between information technology associate and information technology technical services manager education

There are a few differences between an information technology associate and an information technology technical services manager in terms of educational background:

Information Technology AssociateInformation Technology Technical Services Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 64%
Most common majorComputer ScienceBusiness
Most common collegeUniversity of PennsylvaniaCarnegie Mellon University

Information technology associate vs information technology technical services manager demographics

Here are the differences between information technology associates' and information technology technical services managers' demographics:

Information Technology AssociateInformation Technology Technical Services Manager
Average age4247
Gender ratioMale, 73.2% Female, 26.8%Male, 81.6% Female, 18.4%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 14.6% Asian, 14.6% White, 54.2% American Indian and Alaska Native, 0.4%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information technology associate and information technology technical services manager duties and responsibilities

Information technology associate example responsibilities.

  • Accomplish defect-free releases through careful planning, testing and QA efforts.
  • Upgrade and maintain network hardware including Cisco manage switches, routers, and firewalls.
  • Lead international, multi-organizational software testing teams through the SDLC, towards a production go-live.
  • Manage and coordinate offshore resources in providing control validation testing for large retail company and SOX external audit.
  • Manage workforce forecasting, scheduling, and load balancing for call activities, ensuring SLA and quality assurance metrics are meet.
  • Manage security clearance for unit, conduct security investigation, and maintain security database.
  • Show more

Information technology technical services manager example responsibilities.

  • Lead SCCM client rollout to all servers.
  • Lead the redesign of systems to meet PCI and encryption compliance goals.
  • Manage the implementation of a global Unix environment in support of product development.
  • Manage design and planning for proprietary software that interfaces with the new ERP.
  • Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
  • Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.
  • Show more

Information technology associate vs information technology technical services manager skills

Common information technology associate skills
  • SOC, 14%
  • Data Analysis, 12%
  • Sarbanes-Oxley, 9%
  • Project Management, 8%
  • Customer Service, 5%
  • Develop Recommendations, 4%
Common information technology technical services manager skills
  • Project Management, 8%
  • ITIL, 7%
  • Service Management, 7%
  • Customer Service, 6%
  • ITSM, 4%
  • Process Improvement, 4%

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