Information technology consultant jobs in Janesville, WI

Job Title: IT & OT Software and Applications Manager Reports To: IT Director We are seeking an experienced IT & OT Software and Applications Manager to lead a team of software developers, application specialists, and data scientists. This role is responsible for designing, developing, and maintaining business and operational software systems that drive efficiency, quality, and innovation. The manager will collaborate with IT, OT, and business teams to ensure software aligns with business objectives, supports key processes, and delivers measurable value. Key Responsibilities: Lead, mentor, and manage a team of developers, data scientists, product owners, and analysts. Oversee software development for ERP, custom applications, and data platforms, ensuring quality, scalability, and secure coding practices. Collaborate with stakeholders to understand business needs, prioritize features, and develop solutions that deliver value. Manage project delivery using agile methodologies, including Scrum and Kanban, ensuring timelines, budgets, and quality goals are met. Establish and monitor team performance metrics (OKRs/KPIs) and software system effectiveness. Drive system support, troubleshooting, and end-user training programs to maximize adoption and operational efficiency. Maintain security and compliance standards, including secure coding, audits, and adherence to data privacy regulations. Stay current on technology trends, applying new approaches to improve software performance and business outcomes. Qualifications: Required: Bachelor's degree in IT, Software Engineering, or related field (or equivalent experience). 7-10 years in software development or application management. 3-5 years managing teams of 15-25+ IT professionals. Experience with .NET, JavaScript, ERP systems (preferably JD Edwards), agile development, and secure coding practices. Experience managing data science teams, including analytics, machine learning, and data governance. Preferred: Experience with DevOps, CI/CD pipelines, automated testing, and enterprise architecture. Experience using AI development tools to improve productivity in ERP and custom software environments. Skills: Strong leadership, team development, and conflict resolution skills. Analytical and creative problem-solving ability. Collaborative, customer-focused mindset with attention to detail. Ability to learn and apply emerging technologies.

On behalf of our client, Executive Search Partners is seeking an IT Applications Manager with shop floor support experience for a mid-sized manufacturing company based in the northern Illinois area. The Manager will report to the top IT person in the company and will be responsible for a team of up to 20 people. Qualifications: Required: Bachelor's degree in IT, Software Engineering, or related field (or equivalent experience). 7-10 years in software development or application management. 3-5 years managing teams of 15-25+ IT professionals. Experience with .NET, JavaScript, ERP systems (preferably JD Edwards), agile development, and secure coding practices. Experience managing data science teams, including analytics, machine learning, and data governance. Experience with shop floor systems (IoT, SCADA Preferred: Experience with DevOps, CI/CD pipelines, automated testing, and enterprise architecture. Experience using AI development tools to improve productivity in ERP and custom software environments. An excellent compensation package includes profit sharing and annual increasing bonuses plus excellent benefits.

The IT Director acts as the strategic interface between the DEHU/DOAS and Energy Recovery businesses and the technology function. The position is responsible for understanding business needs, aligning IT solutions with business objectives, and ensuring the successful delivery of the solutions. This role involves collaborating with stakeholders to drive innovation, improve processes, and enhance overall business performance through technology. Position Responsibilities: Strategic Alignment: Partner with business leaders to understand their goals and objectives and align IT strategies to support these goals. Technology Innovation/Application Roadmap: Based on the business strategy, set a rolling 3 year application/innovation roadmap. Project Management: Oversee the planning, execution, and delivery of IT projects, ensuring they meet business requirements and are completed on time and within budget. Innovation and Improvement: Bring ideas and identify opportunities for process improvements and technological innovations that can enhance business performance. Stakeholder Communication and Change Management: Facilitate effective communication between IT and business units, ensuring stakeholders are informed about IT initiatives, progress, and issues. Ensure a change management workstream as part of projects, and that the business can effectively use new technology. Interface with IT Operations: IT Operations (Infrastructure, Security, and Help Desk) is led by the Madison Air CISO/VP Infrastructure. This leader and the group is a strong partner to the IT Director DDER. Performance Monitoring: Track and report on the performance of IT services and projects, using metrics and KPIs. Hold team and partners accountable to successful delivery. Key Relationships: DDER President, Leaders of DDER companies, Leadership Teams of these companies, as well as department leaders and managers as designed by leadership. DDER Employees - The position is responsible to interact with employees and understand goals and pain points. Employees are located in Canada and various locations in US. Madison Air CIO and IT leadership counterparts across the portfolio. DDER is part of the Madison Air family. The CIO of Madison Air is responsible for overall strategy. This position does not report to the CIO and we design a role such as this to report directly into Madison Air member companies as it is the business where they need to be focused. However, the position is a still member of the larger IT team by nature of responsibilities and a part of the IT leader team, and our Technology Enterprise Council. The position will have support from and interaction with the CIO and the other IT leaders at the other companies. Madison Air CISO and their security, infrastructure and service teams: These disciplines report through the Madison Air CISO to get consistency and scale in the way we deliver IT operations. The CISO is a partner and key contact for the IT Director. We work together to accomplish goals. AI Council - The IT director will also interact with the Madison Air AI Council Requirements: Bachelor's degree 8+ years of IT leadership experience Experience implementing various business applications Experience implementing technology for the manufacturing industry Delivered proven business results (i.e. productivity gains, revenue growth, cost savings) Project Management Financial Management for IT Excellent verbal and written communication skills, with a focus on customer service Experience working in an ambitious, high growth environment. Experience managing direct reports. Located in Madison, WI or another DDER location. Travel required up to 50% in the initial onboarding phase and 25% thereafter.

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Madison-based Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Systems Engineer. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI with the opportunity to work remotely on occasion. We'll Provide: Collaborative environment, ability to learn about many different industries, flexible PTO, and opportunities to volunteer in the community with some great organizations Significant room for professional growth Health & dental, optional vision, a 401k plan, life insurance, and short and long term disability What You'll Do: Plan, design, implement, and support primarily Microsoft solutions both in the cloud and on-premises for organizations ranging from a dozen to hundreds of users Keep up with current and emerging technologies and help develop standards, processes, and procedures Implement and support Microsoft cloud technologies including O365, Azure, Entra ID, Intune, and SSO. Implement and support Microsoft on-premises technologies including Windows, Hyper-V, and AD. Perform network configuration and support including switches and firewalls Prepare and maintain system documentation and standards of work. Maintain exceptional customer service at all times Skills You'll Need: 2+ Years supporting Microsoft cloud technologies (O365, Azure, Entra ID, Intune, etc.) 2+ Years supporting Windows Server and Active Directory 2+ Years working with networking and firewalls 5+ Years combined IT support experience Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Associate's or Bachelor's degree in an Information Technology-related field is preferred Ability to work a light, rotating on-call schedule Technical curiosity Proficiency or familiarity with Connectwise, Datto, Ninja, or similar products Next Steps: Quick apply with your resume here

-Windows Server -VMware Virtualization -Networking LAN/WAN -Active Directory/Group Policy -Office 365/Microsoft Azure Responsibilities Maintain system efficiency Ensure system design allows all components to work together properly Make recommendations for upgrades Evaluate and modify system performance Qualifications Bachelor's degree in engineering, computer science, or related field 5+ years' experience as System Administrator System Engineer certification Strong analytical skills

SAP SME Consultant (ABAP | ECC & S/4HANA) - ONSITE We are seeking a highly skilled SAP ABAP Consultant to serve as a Subject Matter Expert (SME) for validating client technical specifications related to moving data from SAP ECC and S/4HANA into a data lake. This role focuses on reviewing and reverse-engineering ABAP technical specs, custom Z-tables, and extraction logic to ensure accurate data mapping, business logic interpretation, and readiness for downstream ETL development. The ideal candidate brings deep hands-on ABAP experience, strong analytical skills, and the ability to collaborate effectively with functional teams, data engineers, and client stakeholders. Qualifications 12-15 years of SAP ABAP experience, with 3+ years in S/4HANA Experience with ECC to S/4HANA migration projects Strong understanding of FI, CO, SD, MM, PP, and SRM modules Exposure to SAP BW / BI is a plus Key Responsibilities Review and understand technical specifications written by ABAP developers for ECC and S/4HANA systems. Analyze and reverse engineer custom Z-tables and ABAP programs across SAP modules (FI, MM, SD, HR, etc.). Collaborate with SAP functional teams to understand business logic, dependencies, and data flows. Prepare and validate detailed technical documentation, including: Data extraction logic Field-level mappings Business rule interpretation Source-to-target data lineage Review technical specification documents and raise clarifications to ensure data engineers can build accurate and efficient data lake ETL pipelines. Required Skills & Experience Core ABAP (ECC & S/4HANA) Classical and OO ABAP programming ALV Reports (Classical & OO) BDC, BAPI, RFC SmartForms and Adobe Forms User Exits, Customer Exits, BADIs Function Modules, Modularization techniques, Macros Advanced ABAP (S/4HANA-centric) CDS Views (Basic & Composite) AMDP (ABAP Managed Database Procedures) OData services and Fiori integration ABAP RESTful Programming Model (RAP) CDS Annotations Business Object Processing Framework (BOPF) Data Handling & Extraction Z-table data extraction with joins, filters, and delta logic Performance tuning of SELECT statements Open SQL and Native SQL Data Dictionary object creation (Z tables, views, domains, data elements) Handling clustered and pooled tables (ECC legacy) Documentation & Technical Design Technical Specification Document (TSD) preparation, review, and validation Field-level mapping and source-to-target lineage Business logic documentation and transformation rules Functional-to-technical traceability Why Join Us Work on complex SAP-to-data-lake initiatives Play a key SME role influencing enterprise data strategy Collaborate with cross-functional and data engineering teams

Must have at least 2 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Deskside support, imaging, migration, printer and other support with hardware

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. We value compassion, accountability, respect, and excellence. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally. The Opportunity Under the direction of the Sr. Manager, IT Operations, the Manager, IT Operations leads the Systems, Database, and DevOps engineering functions within Operations (Run). The role's purpose is to ensure the seamless, secure, and cost efficient operation of infrastructure, data platforms, and customer facing environments by driving automation and monitoring, orchestrating releases and environment management, and executing reliable backup/DR and capacity planning. The Manager, IT Operations serves as the Tier 3 operational lead for incidents/problems/changes, partnering closely with the Manager, Service Desk for ticket triage/escalations, with Software Engineering (Build) for CI/CD hand offs, and with IT Security & Compliance (Protect) for patching and control adherence. What You'll Do People Leadership & Team Operations Direct a multidisciplinary team of Systems, Database, and DevOps engineers; set goals, run 1:1s, coach, and manage performance. Establish on‑call schedules, shift coverage, and training plans; foster a culture of safety, accountability, and customer focus. Contribute to hiring, onboarding, succession planning, and career development within the Run pillar. Core Operations Manage day‑to‑day operations for servers, storage, virtualization, networking, identity, and cloud platforms; uphold standards and hardening baselines. Oversee database administration (backup/recovery, performance, patching) and data‑platform reliability. Coordinate build promotions across non‑prod/prod, maintain deployment windows, rollback/runbooks, and change controls in partnership with Software Engineering and DevOps. Own event management, alert hygiene, runbooks, and automation to reduce MTTD/MTTR and toil. Maintain tested DR plans and RTO/RPO; forecast and optimize capacity across on‑prem/cloud. Ensure accurate configuration and asset data across the lifecycle. Incident/Problem/Change Lead P1/P2 incident response and post‑incident reviews; ensure corrective actions, knowledge articles, and preventive changes are implemented. Enforce change enablement quality (risk assessment, peer review, back‑out, comms) to improve change success rate. Financials & Vendors Provide budget inputs and day‑to‑day stewardship of run costs (cloud, data center, licenses, support); surface optimization opportunities to the Sr. Manager. Manage vendor/service‑provider performance and escalations; validate services against SLAs/OLAs. Risk, Compliance & Safety Execute operational controls aligned to ITIL and quality frameworks; maintain audit‑ready evidence. Partner with IT Security & Compliance on vulnerability/patch management, privileged access hygiene, and control adherence (e.g., HIPAA, FDA/GMP CSV, PCI). Stakeholder Management & Communication Publish service health dashboards and executive updates; communicate status of incidents, changes, risks, and DR/capacity posture. Serve as escalation point for the service desk and technical teams; maintain strong relationships with business leaders and product teams. What You Bring Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field required; equivalent experience considered Master's degree is a plus Certifications/Licenses: ITIL 4 Foundation required; Managing Professional or equivalent preferred. Relevant platform certifications preferred (e.g., AWS/Azure Administrator/Architect Associate, Microsoft, VMware VCP, Cisco CCNA/CCNP, CompTIA Security+). Experience: 7-10+ years in IT infrastructure/operations with 2-4+ years supervising teams or leading multi‑disciplinary operations functions. Demonstrated experience executing ITIL processes and coordinating major incident/problem/change practices. Hands‑on familiarity with enterprise monitoring/observability, CMDB/asset management, backup/DR, networking, Windows/Linux, virtualization, databases, identity, and endpoint management. Experience operating in regulated environments (HIPAA, PCI, FDA/GMP with Computer Software Validation) preferred. Specialized Knowledge and Skills: Strong people‑leadership and coaching skills; able to set direction, prioritize under pressure, and hold teams and partners accountable. Excellent verbal/written communication and executive presence; builds trust with stakeholders and vendors. Analytical, metrics‑driven decision‑making with financial acumen (business cases, budgeting inputs, forecasting basics). Customer‑first mindset; continuous improvement and automation orientation. Necessary Competencies: Major-incident leadership Ownership & follow-through Clear operational communication Operational rigor & change discipline Data-driven mindset (SLA/SLO) Continuous improvement & automation Travel Requirements Minimal travel required. Why Standard Process? Standard Process is proud to be a top workplace! We offer a comprehensive and competitive benefit package, which includes: Competitive salary and annual incentive program Comprehensive health care and flexible benefit plan, including pet insurance Company-matched 401(k) plan Profit sharing plan On-site childcare with highly accredited curriculum Platinum WELCOA award-winning wellness program, including: On-site 24x7 fitness center Whole food court On-site chiropractic care On-site massage therapist Personal trainer Daily fitness classes On-site life coach $450 monthly Standard Process supplement allowance Paid time off and holiday time Educational assistance Company hosted outings and events Strong community involvement Standard Process understands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law.

At Drake & Associates, were not looking for the average or the expected. Were looking for THE EXCEPTION. Thank you for your interest in making an impact with us. This opportunity plays a meaningful role in supporting our mission and delivering the ultimate client experience, and our hiring process reflects that. Please take a moment to watch our video and learn why we approach hiring with such intention. Drake & Associates: Make an Impact! We are a well-established and rapidly growing financial planning firm in Waukesha, WI, with a strong focus on helping individuals and families navigate their retirement planning with confidence and clarity. As our firm continues to scale, technology plays a critical role in delivering an exceptional client experience and supporting our internal operations. We are seeking a proactive and hands-on IT Operations Manager who has experience developing or scaling an IT function within a financial or professional services environment. This individual will oversee all aspects of technology for our growing financial planning firm. They will also have the opportunity to build and shape the IT department as a new strategic function, ensuring our systems are secure, efficient, and scalable as we continue to expand. The ideal candidate combines strong technical expertise with leadership skills and enjoys balancing day-to-day support with long-term Technology Strategy and planning. Key Responsibilities Establish, manage, and grow the IT function, building foundational systems, processes, and best practices to support firmwide operations. Maintain and troubleshoot computer systems, networks, and software applications to ensure reliability and performance. Provide responsive technical support to team members and resolve IT issues promptly. Manage and administer Google Workspace, user accounts, and security permissions. Support key firm technology systemsincluding CRM, project management, communication, and training platformsto ensure seamless functionality and integration. Set up, configure, and maintain hardware and software across office and remote environments. Document IT inventory, processes, and procedures in internal systems. Supervise and mentor the IT Intern, assigning tasks and providing hands-on training and feedback. Implement and monitor cybersecurity policies, backups, and data protection measures. Develop and maintain IT policies, best practices, and compliance standards. Lead technology improvement projects, upgrades, and rollouts that align with firm goals. Oversee conference room A/V systems, video conferencing platforms, and collaboration tools. Qualifications Bachelors degree in Information Technology, Computer Science, or a related field. 5+ years of progressive IT experience, including at least 12 years in a leadership or management role. Proficiency with Mac OS and Google Workspace administration. Experience with CRM and project management systems and other cloud-based business tools. Understanding of cybersecurity best practices and compliance requirements in financial services. Strong analytical, problem-solving, and documentation skills with a high attention to detail. Excellent communication and interpersonal skills. Proven ability to lead IT initiatives, mentor, and train junior staff to build a strong, collaborative team environment.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at ************************************** Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at ***************************** Requirements Required Qualifications * Relocation to the Madison, WI area (reimbursed) * A history of academic and professional success * Exceptional interpersonal, communication, initiative, and leadership abilities * Available to work second or third shift hours * Eligibility to work in the U.S. without sponsorship * COVID-19 vaccination Preferred Qualifications: * Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute * Knowledge of Linux, especially Ubuntu, Redhat, or CentOS * CompTIA+, CCNA, Network+, or Linux+ certification * Knowledge of VMware

Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.

What this role will entail: Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you - keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k. Accountabilities: Handling a massive variety of client support requests from a diverse client base Hardware deployment to clients PC Imaging Determine the best solution based on the issue and details provided by customers Travel on-site to clients organization Follow-up and update customer status and information Identify and suggest possible improvements on procedures Walk the customer through the problem-solving process Indicators that this will be the role for you: Proven experience as a IT Bench Technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTIA A+ and Net+ certifications are a plus! 1 year MSP experience REQUIRED Experience working with network equipment Experience working at an NOC is a plus! More about us: At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions. Our core values are not posters on the wall. They are who we are. Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident. If these values describe how you show up in your work and with your clients, you will fit right in here. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**_What Strategic Planning/Execution contributes to Cardinal Health_** Strategy is responsible for leadership, direction and expertise in the development of business strategy, strategic management disciplines and business analytics that support the company's mission vision and valuation objectives, in close collaboration with business leaders. The Senior Strategy Consultant is a pivotal role in Technology Strategy and Execution responsible for shaping and driving the strategic direction of Global Technology Business Services (GTBS) initiatives across the organization. As an individual contributor within Technology Strategy and Execution, you will work closely with senior GTBS leadership, business units, and GTBS teams to ensure alignment of technology initiatives with the overall business strategy. This role requires a deep understanding of enterprise architecture, emerging technologies, and business processes to develop and implement strategic roadmaps that enhance business performance. **_Responsibilities_** + Strategic Planning: Develop and maintain the GTBS technology strategy, ensuring alignment with business goals and objectives. Identify opportunities for leveraging technology to improve business outcomes. Contributes to budgeting and estimation of Strategic initiatives to generate investment requests for financial planning. + Stakeholder Engagement: Collaborate with senior leadership, business unit leaders, and GTBS teams to gather insights and ensure the technology strategy meets business needs. Act as a trusted advisor on GTBS strategy and digital transformation. + Technology Roadmap: Design and share technology roadmaps that align with the enterprise's strategic goals. Identify key initiatives, dependencies, and resource requirements. + Innovation and Emerging Technologies: Monitor industry trends, emerging technologies, and best practices to identify opportunities for innovation. Provide thought leadership on the adoption of new technologies that can drive business growth. + Enterprise Architecture: Work closely with the enterprise architecture team to ensure that GTBS technology strategy is effectively translated into technical architecture and implementation plans. + Performance Measurement: Develop and use metrics to evaluate the effectiveness of the GTBS technology strategy, adjusting as necessary to meet evolving business needs. + Risk Management: Identify potential risks and challenges associated with GTBS technology initiatives and develop mitigation strategies. Ensure compliance with regulatory requirements and industry standards. + Communication: Develop clear, concise, and compelling presentations and reports for senior management, outlining GTBS strategies, progress, and outcomes. Facilitate cross-functional team meetings with business and technology stakeholders to ensure communication and guidance are provided. + Software Vendor Market Insights: Conduct research and deliver key insights on selected software vendors, including but not limited to, changing pricing models, negative industry behaviors, and upgrade/retirement plans that may influence our software purchase and renewal strategies. Raise risks and concerns as they arise with key incumbent vendors to ensure the opportunity for GTBS to review and take action as needed. **_Qualifications_** + 8-12 years of experience in IT strategy, enterprise architecture, or a related field, with at least 3 years in a strategic planning role, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Strong understanding of enterprise IT infrastructure, cloud computing, enterprise resource management applications including experience with distribution and manufacturing systems, cybersecurity, and digital transformation. + Proven experience in strategic planning and roadmap development. + Excellent communication, presentation, and interpersonal skills. + Outstanding time management and organization skills with ability to work across multiple job levels to achieve results. + Ability to influence and engage with senior leadership and business stakeholders. + Strong analytical and problem-solving skills with a focus on delivering measurable business outcomes. + In-depth understanding of healthcare industry standards, compliance standards, and best practices in IT management. + Certifications: Relevant certifications such as TOGAF or PMP are a plus. + Strong research skills, providing key software market insights on targeted vendors. Ability to stay informed and provide succinct escalations as appropriate. **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $105,100 - $150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/11/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Sub-Zero, Wolf, and Cove are the leading manufacturers of luxury kitchen appliances. We are a long-standing, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability. Team Description Our IT CRM (Customer Relationship Management) team is integral to delivering a luxury experience to our customers. This individual will join an established team with a focus on enhancing and delivering capabilities for B2B and B2C relationship management. Our mission is to deliver innovative and sustainable solutions to support an end-to-end seamless experience across Marketing, Sales, and Service touchpoints. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future. Primary Responsibilities This position requires a strong understanding of quality software delivery, internal and external customer needs, and the ability to translate business needs into scalable, secure Azure-based and Microsoft Dynamics solutions. The role involves working closely with technical personnel, business stakeholders, and participating in cross-functional project teams. Strong interpersonal and communication skills are essential. · Design, develop, and maintain cloud-native applications using Azure services such as Azure Functions, Logic Apps, App Services, and Azure SQL. · Build and manage CI/CD pipelines using Azure DevOps to ensure reliable and repeatable deployments. · Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications. · Participate in all phases of the software development lifecycle, including planning, development, testing, deployment, and support. · Ensure applications meet performance, scalability, and security standards. · Provide second-level support for Azure-based applications and services, resolving issues escalated from help desk or analyst teams. · Write and execute unit, integration, and system test plans to validate functionality and performance. · Create and maintain technical documentation for solutions, processes, and configurations. · Stay current with Azure platform updates, best practices, and emerging technologies, and provide recommendations for adoption. · Strong communication skills to effectively interact with both technical and non-technical stakeholders. · Ability to conceptualize solutions from both a technical and business perspective. · Collaborative mindset with a focus on team success and knowledge sharing. · Adaptability to changing priorities and openness to feedback. · Analytical thinking and problem-solving skills with a proactive approach to challenges. · High level of accountability and ownership of deliverables. Qualifications: (Required) · Bachelor's degree in software engineering or related field of study · 3+ years of experience in software development with a focus on Azure cloud technologies. · Experience with Azure DevOps, Git and Agile Methodologies · Familiarity with relational and non-relational databases, including Azure SQL · Must be detail-oriented with strong analytical and problem-solving abilities · Must be able to work independently and as a part of a development team working on small, medium, large, and enterprise projects · Knowledge of commonly used concepts, practices, and procedures within a particular field · Possess strong communication skills · A thorough understanding of relational database practices · Familiar and experienced with major enterprise database programs such as SQL Server or cloud data storage · Familiar with data modeling tools and methodologies, and knowledgeable in database system applications and stored procedures · A wide degree of creativity and latitude · Languages such as C#, ASP.Net, PowerShell, Python · Experience with SOA/web services design and programming Qualifications (Preferred) · Microsoft Power Platform experience · Microsoft Dynamics experience - Sales, Service, and Marketing We value our employees by providing: · Competitive compensation based on skills · Industry-leading health, dental, and vision plans · Generous 401 (K) savings and profit sharing · On-site UW Health clinic, fitness center, and walking paths · Education assistance and internal training programs · Electric vehicle charging · Maternity & paternity leave · Interested in learning more about the robust benefits package we offer? Click here! · Hybrid work environment This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms. This role is onsite in Oconomowoc, WI.Job Duties & ResponsibilitiesApplication Packaging: Develop, build, and maintain application packages for deployment. Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. Endpoint Administration: Administer device lifecycle processes including provisioning, patching, and decommissioning Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment. Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience. Technical End User Support: Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience. Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods. Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures. Promotes department goals as well as the mission of the hospital. Participate in daily team huddles and department meetings Consistently meet individual and team key performance indicators (KPIs) Communicates with all individuals in a positive and professional manner. Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support Additional Job Description: Education/Training Requirements : Bachelor's degree in computer science, or related field and/or equivalent work experience 3+ years' experience required in end-user support and desktop engineering Valid driver's license and must be insurable by Rogers Experience with Microsoft InTune, SCCM and Jamf Pro Proficiency in Windows 11, mac OS, Office 365 Strong understanding of Hybrid Azure AD and identity management Familiarity with NIST and HIPAA Privacy compliance frameworks Proficiency in Powershell scripting for automation and device configuration Experience supporting a variety of end-user devices and peripherals Excellent troubleshooting, communication, and documentation skills This role is onsite in Oconomowoc, WI. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Current Madison College employees must apply to the internal career site by logging into Workday Application Deadline: Salary Information: $75,000 - $95,000 Department: School of STEM_Faculty & Managers Job Description: The School of Science, Technology, Engineering, and Math at Madison College is hiring a full time Information Technology Infrastructure Instructor. Madison College is a comprehensive, open-access institution providing a high-quality education to a diverse population, including first-generation college students. We are seeking motivated and engaged candidates who share a willingness to collaborate with other faculty members, staff, students, and the community at large. The ideal candidate will demonstrate a commitment to the field and to teaching that will enable them to be a visionary and innovative member of the program. Work-life balance is an important element of Madison College. Flexible work hours and scheduling allow faculty to enjoy their lives outside of work. Full-time faculty work a nine-month contract for the academic year (Fall and Spring semesters), and teaching summer courses is optional, with additional pay. Most importantly, you will play a major part in influencing and maintaining the College's mission, vision, and values. Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team! This position will be open until filled, with a first consideration date of September 28. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Our goal is to conduct first round interviews the week of October 13, and second-round interviews the week of October 27, with a January 5, 2026, start date. This position is responsible for instruction of Information Technology in the infrastructure programs at the college level including IT-Network System Administration and IT-Cloud DevOps Specialist. This includes developing a relevant and progressive curriculum, designing and implementing effective learning strategies and environments, utilizing innovative teaching techniques and technology, delivering instruction of high quality, assessing student learning, advising students, and participating in college service activities at the department, school and college levels. This position reports to the Dean in the School of Science, Technology, Engineering, and Math. A faculty member in this position can expect to teach in person (day and evening), and online. All faculty are expected to teach in a variety of formats (training provided as needed for non-traditional formats). This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capital. Nestled between two recreational lakes, Madisonians are offered year-round activities for all, including the Dane County Farmers' Market located around the Capitol Square, more than 200 miles of scenic biking and hiking trails, world class restaurants, and numerous festivals and community events. Madison is consistently ranked as a top community in which to work, live and play. Madison offers a small town feel, with a big city impression. But, if that's not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit ********************* Essential Duties: Facilitate student learning by developing appropriate instructional strategies to fit students' needs and support student engagement. Continually revise curriculum to improve student learning. Evaluate student performance and provide regular feedback in courses taught by the instructor. Contribute to student success and retention by advising students with course selection, career concerns, internships, and other matters. Serve as an advocate for students and engage in activities that help students achieve their goals such as writing letters of recommendation, and/or helping students link with internships, service learning, job shadowing and other forms of networking. Provide support to the program, the school, and the college by attending and engaging in events and meetings and participating fully within the team environment. Continually improve teaching through professional development activities and the integration of new techniques and technology. This includes the development and implementation of an individualized professional development plan. Maintains a commitment to the college mission, vision and values. Knowledge, Skills, and Abilities: Knowledge and / or experience with some or all the following technical skills: Linux, Windows Server Administration (e.g. Active Directory, Single Sign-On, Group Policy), Data networking systems, Basic programming/scripting language (e.g. Python, PowerShell), Virtualization technologies Effective communication skills including demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities. Demonstrated commitment to excellence in teaching and learning. This includes, but is not limited to, knowledge/experience with current educational methods/strategies such as learner-centered instruction, active learning, assessment, evaluation, collaborative techniques, and strategies aimed at closing the achievement gaps across race, gender, class, and disability (through inclusive pedagogy). -Desire and ability to teach courses at both the collegiate transfer and technical/occupational program levels. Ability to communicate complex and difficult concepts and ideas to students with varied backgrounds and levels of preparedness. Engage in continuous improvement in the quality of instruction by reviewing and utilizing innovative methodologies, techniques, and delivery methods, as well as incorporating appropriate use of new and emerging technologies into the learning environment. Ability to work collaboratively with colleagues on course and program promotion, direction, and innovation. Minimum Qualifications: Education Associates Degree OR Combination of education and other accomplishments that are equivalent to the above. (If claiming equivalency, attach separate statement that presents basis for this claim and submit supporting evidence, e.g., IT Industry certifications, transcripts, publications and other work products.) Work Experience Four (4) years or 8,000 hours of combined occupational experience in information technology. The experience must include two (2) years (4,000 hours) of related work experience within the past five (5) years. (waived if 2 years post -secondary teaching experience in the last five years). Mode of Instruction Experience with, or willingness to learn, different modes of instruction (online, hybrid, Classroom Live, and modes of the future). APPLICATION PROCEDURES (Required): A completed official Madison College online application A cover letter A current resume or CV Unofficial transcripts *Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION. Note: Candidates will be required to present a teaching demonstration and provide related curriculum materials for the screening committee. Your official degree transcripts will be required if hired. Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you are experiencing application issues, please contact us at the Talent Acquisition email ************************* or HR hotline **************. To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email. Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at ************** or ************** Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 **************

Job DescriptionDescription: IT Systems Engineer - Cloud, Data & Systems Join Certco's IT team and take charge of our cloud infrastructure, enterprise systems, and data integration! If you're a hands-on problem solver with experience in Azure/AWS, ETL, SQL, and virtualization, we want you. Provide advanced support, optimize systems, and help drive our technology forward. What You'll Do: Manage Azure & AWS cloud resources, storage, and virtualized servers Support ETL workflows and SQL databases Provide Tier 1-3 help desk support and participate in on-call rotation Assist with enterprise IT systems design, monitoring, and optimization What You Bring: 3+ years in systems engineering or IT infrastructure Hands-on experience with ETL tools (SSIS, Pentaho, Talend), Azure/AWS, and enterprise storage Strong knowledge of Windows Server, Active Directory, virtualization (VMware/Nutanix), and scripting (PowerShell, Python, SQL) Excellent troubleshooting, communication, and documentation skills Why Join Certco: Collaborative and innovative IT environment Opportunity to work on cloud, data, and enterprise systems Competitive pay, benefits, and room to grow Support local independent grocery stores and work alongside amazing employees in a company culture like no other - an IT role with real impact and heart. Apply now and be part of something special! Requirements: Position Summary This role is responsible for participating in the design, implementation, and maintenance enterprise systems and infrastructure, with a strong focus on data integration, cloud services, and advanced help desk support. The ideal candidate will have hands-on experience with ETL tools, database management, cloud platforms (Azure and AWS), and enterprise storage systems, and server virtualization. Essential Job Functions ETL & Database Management Support ETL tools and workflows for data integration and transformation. Maintain and troubleshoot Microsoft SQL databases to ensure performance and reliability. Cloud Infrastructure Manage and support storage and compute resources in Microsoft Azure, to include health monitoring, capacity and performance, security and compliance, backup and replication, cost tracking, and incidence response. On a monthly basis, review capacity planning, disaster recovery, compliance, and cost optimization. Server Virtualization and Storage Systems Maintain and support Network Attached Storage (NAS) systems for enterprise use. Ensure data integrity, backup, and disaster recovery protocols are in place. Support & Operations Provide Tier One, Two, and Three Help Desk Support for escalated technical issues. Participate in a rotating on-call support schedule to ensure 24/7 system availability. Assist in vulnerability assessments and patch management. Track open tickets: follow-up with the requestor and others assigned to determine and communicate the progress of the ticket or request. Ability to meet SLA requirements. Systems Engineering Assist with design and deploying enterprise IT systems and services. Monitor system performance and implement improvements to optimize uptime and efficiency. Knowledge, Skills, and Abilities Virtualization and Infrastructure, to include Nutanix and VMware. ETL and Data Integration - hands-on skillset with ETL tools, data transformation, and solid understanding of APIs and data pipelines. Enterprise IT systems - experience with ERP, CRM, and WMS systems, middleware and integration platforms, and scripting (PowerShell, Python, SQL). Advanced Support and Troubleshooting - deep knowledge of Windows Server OS, Active Directory, DHCP, GPOs, DNS. Be able to quickly obtain root cause analysis for complex issues. Strong understanding of ITIL - Incident, Problem, and Change Management. General understanding of project management fundamentals such as Agile or Waterfall. Ability to effectively collaborate with members of the IT and business teams. Strong documentation and communication skills. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of experience in systems engineering or IT infrastructure roles. Proficiency with ETL tools (e.g., Pentaho, Talend, SSIS). Strong knowledge of Azure and AWS environments. 3+ years of experience with enterprise storage solutions. Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a skilled IT Engineer, Field Services to join our team. In this role, you will deliver outstanding customer service and technical support to our Pinnacle businesses, focusing on caregivers and clinicians. This is a hybrid role, that will be supporting remotely, and onsite. Additionally, you will contribute to IT projects and support the development and maintenance of our technology infrastructure across Senior Living Communities in your region. DUTIES & RESPONSIBILITIES Serve as a dedicated resource to our Pinnacle business lines executing infrastructure projects, performing site visits, managing acquisitions, and acting as an escalation point for Pinnacle related issues. Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. Install, configure, and maintain computer systems, software applications, and peripheral devices. Assist in the setup and configuration of network equipment, ensuring smooth and secure connectivity. Ensure communities have resilient network and internet access. Effectively manage projects, ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). Proactively monitor and follow up on open projects and tickets, ensuring timely updates to customers and driving issues to resolution. Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. Provide hands-on support and end-user training for mobile devices. Stay organized and maintain accurate documentation of projects and support cases, troubleshooting steps, and resolutions for future reference and knowledge sharing. Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. Contribute to the creation and maintenance of knowledge base articles and support automation tools such as chatbots and predictive AI. Travel locally and out of state is ; driving more than 2 hours could be expected. Financially responsible over IT/Travel Budgets. Other duties as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) A passion for technology BS Degree in Computer Science or Information Systems or equivalent experience 2+ Years experience providing technical support. Experience with a ticketing system such as Zendesk or ServiceNow An understanding of Wi-Fi and VoIP Excellent problem-solving skills Willingness to learn new tech and advance your career. Good verbal and written communication skills A strong work ethic, with a focus on delivering quality service and support. 50% travel , sometimes driving further than 2 hours. Why Join Us At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact. Location: Wisconsin, preferrably Northern side due to travel Wage: $65,000 - $75,000 Type: Full-Time, Remote with up to 50% travel, sometimes driving further than 2 hours What sets us apart: Empowered, autonomous leadership supported by centralized resources A work-life balance that supports personal well-being Full benefits package: medical, dental, vision, 401(k) with match Generous PTO, holidays, and professional development A culture built around our core values-CAPLICO: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership About Pennant Pennant Services supports over 190 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed. Learn more at: ******************** Pennant Service Center 1675 E. Riverside Drive, Suite 150 Eagle, ID 83616 The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.