Major account representative vs customer service representative manager

The differences between major account representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a major account representative, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a major account representative has an average salary of $40,700, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a major account representative include business sales, HR and geographic territory. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Major account representative vs customer service representative manager overview

	Major Account Representative	Customer Service Representative Manager
Yearly salary	$40,700	$32,048
Hourly rate	$19.57	$15.41
Growth rate	4%	-4%
Number of jobs	200,316	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 81%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	4	12

What does a major account representative do?

A major account representative serves as the manager of a client. They are often described as a good communicator, energetic, organized, and customer-oriented. Their role is to address and facilitate issues and concerns, gather specific data, and contact future clients and business partners. This job position requires someone who has a background in business management, sales, and customer service oriented. An ability to multitask and solve problems is also important.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Major account representative vs customer service representative manager salary

Major account representatives and customer service representative managers have different pay scales, as shown below.

	Major Account Representative	Customer Service Representative Manager
Average salary	$40,700	$32,048
Salary range	Between $27,000 And $60,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between major account representative and customer service representative manager education

There are a few differences between a major account representative and a customer service representative manager in terms of educational background:

	Major Account Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 81%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Major account representative vs customer service representative manager demographics

Here are the differences between major account representatives' and customer service representative managers' demographics:

	Major Account Representative	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 66.5% Female, 33.5%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between major account representative and customer service representative manager duties and responsibilities

Major account representative example responsibilities.

Manage campaigns to maximize ROI, performance, impact and relevance for current clients.
Lead the execution and management of sales cycles and deliver transparency through utilization of multiple CRM's.
Maintain activity within a CRM system and manage accurate forecasting.
Account analysis and preparation, assessing customer needs, and preparation of professional sales recommendations tailor to each customer s business.
Generate prospective members both inside and outside of the club through PowerPoint presentations and individual tours of the facility.
Utilize specific networking partners including CPA's, personal bankers, current clients and insurance agencies to partner with and obtain referrals

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Major account representative vs customer service representative manager skills

Common major account representative skills

Business Sales, 12%
HR, 10%
Geographic Territory, 9%
CRM, 8%
ADP, 6%
Salesforce, 6%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Major Account Representative
Major Account Representative vs Customer Service Representative Manager

Updated January 8, 2025

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