Market survey representative vs customer service representative

The differences between market survey representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a market survey representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, a market survey representative has an average salary of $44,153, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a market survey representative include customer service, product knowledge and CRM. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Market survey representative vs customer service representative overview

	Market Survey Representative	Customer Service Representative
Yearly salary	$44,153	$32,260
Hourly rate	$21.23	$15.51
Growth rate	4%	-4%
Number of jobs	163,737	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 59%	High School Diploma, 33%
Average age	47	40
Years of experience	4	12

Market survey representative vs customer service representative salary

Market survey representatives and customer service representatives have different pay scales, as shown below.

	Market Survey Representative	Customer Service Representative
Average salary	$44,153	$32,260
Salary range	Between $30,000 And $63,000	Between $25,000 And $41,000
Highest paying City	West New York, NJ	Des Moines, WA
Highest paying state	Alaska	Washington
Best paying company	Cambria	Oracle
Best paying industry	Pharmaceutical	Insurance

Differences between market survey representative and customer service representative education

There are a few differences between a market survey representative and a customer service representative in terms of educational background:

	Market Survey Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 59%	High School Diploma, 33%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Market survey representative vs customer service representative demographics

Here are the differences between market survey representatives' and customer service representatives' demographics:

	Market Survey Representative	Customer Service Representative
Average age	47	40
Gender ratio	Male, 47.8% Female, 52.2%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.8% American Indian and Alaska Native, 0.2%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between market survey representative and customer service representative duties and responsibilities

Market survey representative example responsibilities.

Achieve real growth successes employing attentive needs base services and business development campaigns utilizing amass network of legal and healthcare professionals.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Calculate ROI for clients using sales metrics and do profitability analytics for both current marketing campaigns and propose expanded advertisements.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Market survey representative vs customer service representative skills

Common market survey representative skills

Customer Service, 37%
Product Knowledge, 35%
CRM, 5%
Market Research, 4%
Outbound Calls, 3%
Product Development, 3%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Market Survey Representative
Market Survey Representative vs Customer Service Representative

Updated January 8, 2025

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