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Operations clerk vs claims clerk

The differences between operations clerks and claims clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an operations clerk, becoming a claims clerk takes usually requires 2-4 years. Additionally, an operations clerk has an average salary of $33,746, which is higher than the $32,815 average annual salary of a claims clerk.

The top three skills for an operations clerk include customer service, data entry functions and computer system. The most important skills for a claims clerk are data entry, customer service, and clerical support.

Operations clerk vs claims clerk overview

Operations ClerkClaims Clerk
Yearly salary$33,746$32,815
Hourly rate$16.22$15.78
Growth rate-5%-3%
Number of jobs158,44978,588
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 31%
Average age4744
Years of experience24

What does an operations clerk do?

An operations clerk is responsible for performing administrative and clerical duties, ensuring smooth business operations. Operations clerks often handle customer service, respond to customers' inquiries and concerns, and direct guests to appropriate departments. They also manage data entry tasks, update customers or employees' information to the database, create business reports, identify potential clients through cold calls and e-mails, sort and file documents, and monitor inventories. An operations clerk must have excellent time-management and organizational skills to follow office procedures and meet deadlines.

What does a claims clerk do?

Claims clerks review the forms and documents for insurance claims to check for missing information and attachments. The data they obtain is entered into their database for safekeeping and quick retrieval. They should know the answers to their clients' questions about the regulations, policies, and procedures covered by their insurance policy. These clerks prepare documents that their agents use to present to their clients. When working for this position, a person must have the ability to communicate well and be familiar with computer applications.

Operations clerk vs claims clerk salary

Operations clerks and claims clerks have different pay scales, as shown below.

Operations ClerkClaims Clerk
Average salary$33,746$32,815
Salary rangeBetween $27,000 And $41,000Between $27,000 And $39,000
Highest paying CityBoston, MA-
Highest paying stateMassachusetts-
Best paying companyNcar - The National Center For Atmospheric Research-
Best paying industryManufacturing-

Differences between operations clerk and claims clerk education

There are a few differences between an operations clerk and a claims clerk in terms of educational background:

Operations ClerkClaims Clerk
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 31%
Most common majorBusinessBusiness
Most common collegeWestern Carolina University-

Operations clerk vs claims clerk demographics

Here are the differences between operations clerks' and claims clerks' demographics:

Operations ClerkClaims Clerk
Average age4744
Gender ratioMale, 31.7% Female, 68.3%Male, 17.5% Female, 82.5%
Race ratioBlack or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.5% Asian, 9.2% White, 55.2% American Indian and Alaska Native, 1.1%Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage6%11%

Differences between operations clerk and claims clerk duties and responsibilities

Operations clerk example responsibilities.

  • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
  • Input global notes in CRT.
  • Retrieve documents to be send to the IRS.
  • Encode checks with 10 key hardware TRP or NCR machines.
  • Register patients in the HMS system.
  • Research case law using Internet and Westlaw software.
    • Show more

Claims clerk example responsibilities.

  • Manage adding and removing vendors through claims automate system to ensure they are in compliance with IRS regulations.
  • File commercial, worker's comp, Medicare, and Medicaid claims to insurance carriers and employers.
  • Open and sort mail by claim types (HCPA UB 92 and T18).
  • Process medical HMO claims, POS claims, PPO claims and fee for service claims.
  • Review, scan, and file HCFA forms
  • Audit paper claims for accuracy in CPT and ICD9 codes.
    • Show more

Operations clerk vs claims clerk skills

Common operations clerk skills
  • Customer Service, 25%
  • Data Entry Functions, 8%
  • Computer System, 7%
  • Payroll, 6%
  • Office Equipment, 4%
  • Provide Clerical Support, 4%
Common claims clerk skills
  • Data Entry, 26%
  • Customer Service, 9%
  • Clerical Support, 7%
  • Computer System, 5%
  • Medical Claims, 4%
  • Process Claims, 4%

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Updated January 8, 2025

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