Operations clerk vs support clerk

The differences between operations clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations clerk and a support clerk. Additionally, a support clerk has an average salary of $35,159, which is higher than the $33,746 average annual salary of an operations clerk.

The top three skills for an operations clerk include customer service, data entry functions and computer system. The most important skills for a support clerk are customer service, data entry, and patients.

Operations clerk vs support clerk overview

	Operations Clerk	Support Clerk
Yearly salary	$33,746	$35,159
Hourly rate	$16.22	$16.90
Growth rate	-5%	-5%
Number of jobs	158,449	163,168
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 38%
Average age	47	47
Years of experience	2	2

What does an operations clerk do?

An operations clerk is responsible for performing administrative and clerical duties, ensuring smooth business operations. Operations clerks often handle customer service, respond to customers' inquiries and concerns, and direct guests to appropriate departments. They also manage data entry tasks, update customers or employees' information to the database, create business reports, identify potential clients through cold calls and e-mails, sort and file documents, and monitor inventories. An operations clerk must have excellent time-management and organizational skills to follow office procedures and meet deadlines.

What does a support clerk do?

A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

Operations clerk vs support clerk salary

Operations clerks and support clerks have different pay scales, as shown below.

	Operations Clerk	Support Clerk
Average salary	$33,746	$35,159
Salary range	Between $27,000 And $41,000	Between $22,000 And $54,000
Highest paying City	Boston, MA	San Diego, CA
Highest paying state	Massachusetts	Hawaii
Best paying company	Ncar - The National Center For Atmospheric Research	Los Alamos National Laboratory
Best paying industry	Manufacturing	Government

Differences between operations clerk and support clerk education

There are a few differences between an operations clerk and a support clerk in terms of educational background:

	Operations Clerk	Support Clerk
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	Western Carolina University	Stanford University

Operations clerk vs support clerk demographics

Here are the differences between operations clerks' and support clerks' demographics:

	Operations Clerk	Support Clerk
Average age	47	47
Gender ratio	Male, 31.7% Female, 68.3%	Male, 26.1% Female, 73.9%
Race ratio	Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.5% Asian, 9.2% White, 55.2% American Indian and Alaska Native, 1.1%	Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0%
LGBT Percentage	6%	6%

Differences between operations clerk and support clerk duties and responsibilities

Operations clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Input global notes in CRT.
Retrieve documents to be send to the IRS.
Encode checks with 10 key hardware TRP or NCR machines.
Register patients in the HMS system.
Research case law using Internet and Westlaw software.

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Support clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Inform eligible or potentially eligible individuals with Medicaid cover service and how to use them.
Assist in development and creation of provider workshop materials to include manuals, PowerPoint presentations, and registration materials.
Organize and locate inventory and update companies QuickBooks.
Prepare subpoenas for document production, deposition and trial appearance/testimony.
Record results in database from medical questionnaires complete by individuals presenting Medicaid claims.

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Operations clerk vs support clerk skills

Common operations clerk skills

Customer Service, 25%
Data Entry Functions, 8%
Computer System, 7%
Payroll, 6%
Office Equipment, 4%
Provide Clerical Support, 4%

Common support clerk skills

Customer Service, 19%
Data Entry, 15%
Patients, 10%
Clerical Support, 6%
Medical Terminology, 6%
Office Equipment, 5%

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Updated January 8, 2025

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