Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between program technicians and service coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a program technician and a service coordinator. Additionally, a program technician has an average salary of $42,891, which is higher than the $40,792 average annual salary of a service coordinator.
The top three skills for a program technician include customer service, math and technical support. The most important skills for a service coordinator are customer service, social work, and patients.
| Program Technician | Service Coordinator | |
| Yearly salary | $42,891 | $40,792 |
| Hourly rate | $20.62 | $19.61 |
| Growth rate | 12% | 12% |
| Number of jobs | 83,881 | 55,922 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 60% |
| Average age | 43 | 43 |
| Years of experience | 12 | 12 |
A program technician is responsible for resolving computer software and application issues and performing administrative duties for customer support. Program technicians keep a record of resolution reports and customer files, process payments for program installations and updates, and offer new services to the customers according to their needs and account eligibility. A program technician must have excellent communication and organizational skills, especially in navigating computer systems, to guide the clients with troubleshooting and improving the optimization of applications.
A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.
Program technicians and service coordinators have different pay scales, as shown below.
| Program Technician | Service Coordinator | |
| Average salary | $42,891 | $40,792 |
| Salary range | Between $25,000 And $71,000 | Between $29,000 And $56,000 |
| Highest paying City | Bellingham, WA | Washington, DC |
| Highest paying state | Oregon | Maine |
| Best paying company | Meta | Mt. San Antonio College |
| Best paying industry | Government | Government |
There are a few differences between a program technician and a service coordinator in terms of educational background:
| Program Technician | Service Coordinator | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Northwestern University | SUNY at Binghamton |
Here are the differences between program technicians' and service coordinators' demographics:
| Program Technician | Service Coordinator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 28.5% Female, 71.5% |
| Race ratio | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.3% White, 55.1% American Indian and Alaska Native, 2.1% | Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 11% | 11% |