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Restaurant general manager vs general service manager

The differences between restaurant general managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a restaurant general manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $56,521 average annual salary of a restaurant general manager.

The top three skills for a restaurant general manager include customer service, strong analytical and customer satisfaction. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

Restaurant general manager vs general service manager overview

Restaurant General ManagerGeneral Service Manager
Yearly salary$56,521$85,187
Hourly rate$27.17$40.96
Growth rate6%6%
Number of jobs339,757435,376
Job satisfaction4.5-
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 58%
Average age4444
Years of experience66

What does a restaurant general manager do?

A restaurant general manager is someone whose responsibility is to handle the daily operations of the restaurant. Restaurant general managers ensure compliance with the overall operations to the company's standards. They oversee the preparation and delivery of products, restaurant repair and maintenance, team management, inventory management, and customer relations. To become a restaurant general manager, one should have excellent customer relations and service skills, and commercial awareness. Good personal skills, flexibility, and strong communication skills are also necessary.

What does a general service manager do?

General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.

Restaurant general manager vs general service manager salary

Restaurant general managers and general service managers have different pay scales, as shown below.

Restaurant General ManagerGeneral Service Manager
Average salary$56,521$85,187
Salary rangeBetween $40,000 And $79,000Between $52,000 And $137,000
Highest paying CityWashington, DCMountain View, CA
Highest paying stateNew YorkCalifornia
Best paying companyTesoroStanford University
Best paying industryHospitalityFinance

Differences between restaurant general manager and general service manager education

There are a few differences between a restaurant general manager and a general service manager in terms of educational background:

Restaurant General ManagerGeneral Service Manager
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 58%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Restaurant general manager vs general service manager demographics

Here are the differences between restaurant general managers' and general service managers' demographics:

Restaurant General ManagerGeneral Service Manager
Average age4444
Gender ratioMale, 62.2% Female, 37.8%Male, 78.3% Female, 21.7%
Race ratioBlack or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between restaurant general manager and general service manager duties and responsibilities

Restaurant general manager example responsibilities.

  • Train and manage culinary art student to achieve significant improvements in their productivity.
  • Manage the acquisition and resale of appropriate property investments maximizing ROI for all partner investors.
  • Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
  • Utilize labor effectively to meet budgets while ensuring high-quality of service and cleanliness.
  • Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
  • Oversee catering events and may also offer culinary instruction and/or demonstrate culinary.
  • Show more

General service manager example responsibilities.

  • Lead team through ISO certification which increase quality and processes.
  • Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
  • Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
  • Maximize repair/assembly departments' workflow, parts inventory, and logistics.
  • Improve quality systems across all plants and obtain QS or ISO certification at all sites.
  • Show more

Restaurant general manager vs general service manager skills

Common restaurant general manager skills
  • Customer Service, 20%
  • Strong Analytical, 11%
  • Customer Satisfaction, 7%
  • Cleanliness, 6%
  • Human Resources, 5%
  • Restaurant Operations, 4%
Common general service manager skills
  • Customer Service, 20%
  • Customer Satisfaction, 7%
  • Business Plan, 6%
  • Employee Development, 5%
  • Oversight, 5%
  • Financial Statements, 5%

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