Sales associate and customer service jobs in Fredericksburg, VA

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We've been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category. We have an immediate, on-site opening for a diamond jewelry sales specialist in our DC studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment. Key Duties and Responsibilities: Guide clients through the process of stone selection and finalizing a ring or jewelry purchase during in-person and virtual appointments, on website chat, and over the phone Confidently provide real-time diamond feedback and recommendations while chatting over the phone or on the website Advise clients on 4Cs of diamonds Educate clients on the differences between lab-grown diamonds, natural diamonds, and moissanite Guide clients on all aspects of ring design, encouraging them toward design details with structural integrity Empower clients to feel confident in their once-in-a-lifetime purchase Meet sales goals and close sales efficiently Work with the in-house gemology team to source, select, and present diamonds Coordinate with CAD team and production team to ensure smooth design and production process for client jewelry Respond quickly to inbound phone calls, chats, and emails Maintain and nurture client relationships as the main point of contact for all sales Requirements and Experience: Strong knowledge of fine jewelry styles and trends A keen eye for detail and a high level of empathy and professionalism Ability to work proactively and think creatively to solve problems as they arise Solid organizational skills Ability to multitask and juggle many client requests at once 2+ years sales experience in jewelry or bridal Extremely detail oriented Excellent communication skills GIA coursework a plus but not required Jewelry fabrication or design experience a plus but not required Adobe Illustrator experience a plus but not required Job Details: Full time on site role located in Washington, DC Office hours are 10AM to 6PM Available schedules: Thursday - Monday Benefits: Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success. Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month! 401k. Optional 401k program. Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge Performance Based Bonuses. Monthly bonus for achieving sales targets Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

Salary: $40000.0 - $60000.0/year Experience: 2 Year(s) Bilingual Licensed Insurance Customer Service (Spanish/English) - State Farm Golden Valley, MN | Salary + Bonus (40,000 - 60,000/year) Signing Bonus! Join a top-performing State Farm agency as a bilingual (Spanish/English) Customer Service Representative. Help customers with insurance coverage, claims, and policy changes while growing your career in a fast-paced, professional environment. Must be fluent in Spanish and English. An active Property and Casualty license is required prior to starting. Responsibilities Establish and maintain customer relationships with follow-up as needed Provide prompt, accurate, and friendly customer service, including inquiries about insurance coverage, policy changes, claims, transfers, and billing Use a customer-focused, needs-based approach to educate clients about insurance options Maintain a positive attitude and strong work ethic with a commitment to daily success Qualifications Active Property and Casualty insurance license - MN required prior to start Life & Health license - optional but a plus Strong communication skills in English and Spanish (written, verbal, listening) Excellent interpersonal and relationship-building skills Detail-oriented, organized, and people-focused Self-motivated and comfortable in a team environment Proactive problem-solving skills Ability to learn new computer systems efficiently Able to multi-task in a fast-paced environment while maintaining accuracy Eligible to work in the US and complete a background check Bilingual; fluent in Spanish and English Compensation and Benefits Salary plus performance-based bonus Paid time off (vacation and personal/sick days) Signing bonus Disability and life insurance Retirement plan with company match Valuable professional experience Opportunity for growth and advancement within the agency About Our Agency This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies Employees of State Farm agents are not employees of State Farm Selected candidates must meet licensing requirements and complete training programs #SMAC PI1a1a53ebee5d-30***********5

We are looking for Customer Service Representatives to join our client's team. In this role, you will provide exceptional customer support by addressing inquiries related to basic account issues, password resets and troubleshooting general website and access related problems. This role requires being 100% onsite in Alexandria, Virginia on a shift basis and being able to be public trust security cleared. We can only accept applications from US Citizens and Green Card holders. Qualifications Customer Service Experience: At least one (1) year of customer service experience, including phone and/or email contact center experience, data entry, contact center problem logging, and use of Automatic Call Distribution (ACD) systems. Communication Skills: Strong listening and oral communication skills with the ability to interact professionally and courteously with customers. Technical Proficiency: Must be proficient in using web-based databases, software, and email platforms. Language Skills: Must be fluent in English (speaking, reading, and writing). Background Check: Must be able to pass a federal background investigation and obtain a Public Trust clearance. Required Skills Customer service experience, communication skills, background check. Pay range and compensation package $17.50 to $20.00 per hour Equal Opportunity Statement: We are committed to diversity and inclusivity.

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

Schedule: 1,800 - 2,000 hours per year Salary Band: $140,000 - $160,000 (non-licensed) $160,00-$190,000 (licensed broker) $200,000+ (licensed attorneys) This law firm is home to highly motivated professionals distinguished by intellectual rigor, technical excellence, and a shared commitment to superior client service. The Customs Specialist plays a critical role in advising clients on complex import and trade compliance matters while contributing to a collaborative, high-performance environment focused on continuous improvement. Highly preferred to have a Licensed U.S. Customs Broker or licensed practitioners of Law. Key Responsibilities The Customs Specialist will provide substantive analysis and practical guidance across a broad range of customs and trade matters, including: Tariff classification, customs valuation, country-of-origin determinations, and entry requirements Identification of duty drawback opportunities and duty/fee savings strategies Advising on CBP automated systems, including ACE, post-entry audits, and focused assessment audits Supporting the design and implementation of compliance solutions, with an emphasis on automation and process optimization Assisting with due diligence reviews, privilege reviews, and audits of client records and files Conducting legal and factual research related to customs laws, regulations, markets, and industry standards Coordinating filings and communications with U.S. Customs and Border Protection and other government agencies Collaborating with attorneys, specialists, and clients to deliver accurate, timely, and strategic outcomes Qualifications Bachelor's degree or higher from an accredited college or university Customs Broker License strongly preferred. Trade Compliance Specialists or Import Specialists will be considered. Substantial experience in customs and international trade compliance, including roles such as: Licensed Customs Broke U.S. Customs Auditor Hands-on experience with CBP's ACE Portal Exceptional written and oral communication skills, with the ability to convey complex technical information clearly and precisely Strong research capabilities, including regulatory and factual analysis Proficiency with Microsoft Office applications, including Word, Excel, and Access Willingness to travel as required, internationally. This role rewards precision, judgment, and intellectual stamina. It suits someone who enjoys living at the intersection of law, logistics, and systems where a single classification decision can ripple across global supply chains.

Clearance: Public Trust (Candidate must currently hold-or be able to obtain-Public Trust; DOJ Public Trust preferred) Work Type: Onsite, Government Site Schedule: 24/7 Operations (Standard 40-hour workweek; no telework) Contract: 6-month assignment with extension potential Role Summary The EOC Specialist - Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer. Key Responsibilities Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time. Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs. Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status. Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T. Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports. Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement. Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository. Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel. Maintain POC and site information for remote locations; create and update SOPs related to IMC processes. Generate and distribute daily and weekly operational reports. Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures. Required Technical Skills Experience monitoring and managing enterprise systems and networks using advanced tools and technologies. Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis). Proficiency with event and alert response workflows in an enterprise operations environment. Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors). Strong incident management communication skills, including drafting notifications and operational summaries. Ability to initiate and support Critical Incident and Incident Response Bridge processes. Hands-on technical support capability for data center environments. Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance. Preferred / Nice-to-Have Skills Familiarity with ServiceNow Familiarity with BMC Remedy Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience). Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale. Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S. Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins). About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

Customer Experience Team Member At HomeServices Property Management we provide excellent customer service with our one call resolution model. Reporting to the Manager of Customer Experience, this role supports the organization by providing support to our agents, landlords, tenants and vendors. Duties include responding to inquiries regarding owner statements, tenant ledgers, property account history and expenses. In addition, the Customer Experience Team Member is responsible for handling maintenance requests by reviewing, assessing and dispatching vendors as needed. A high level of customer engagement, advanced communication skills and the ability to deliver excellent customer service is a requirement as well as prioritizing tasks and responsibilities. Team members are part of a regional operations team and handle requests by phone, email and text and are responsible for thoroughly documenting and communicating all requests with landlords, tenants, vendors and property management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Team Member needs to demonstrate the following: * Collaborate with other departments, such as accounting and field staff, to ensure smooth coordination and resolution of customer inquiries * Handle client inquiries professionally and ensure outstanding customer service is provided * Resolve tenant and landlord problems by identifying the customer's needs, determining the cause, determining and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution * Understand how to interpret landlord, tenant, and vendor financial statements * Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors and property management staff * Stay up to date with industry trends and guidelines in the property management sector, and share this knowledge with the HSPM staff to stay ahead of the curve * Develop and maintain excellent relationships with prospective and existing clients * Successfully navigate through extremely sophisticated operational issues * Effectively manage high volume of incoming calls in a call center environment following communications guidelines, policies and property management processes * Contribute to team effort by accomplishing related and individual results * Process incoming property management field office mail, utility bills, HOA and condo association management documents, real estate tax bills, insurance bills, renewals and cancellations Performance Expectations * Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. * Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism. * Establish and maintain positive and productive work relationships with all staff, customers, and business partners. * Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. * Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * High school diploma, some college or equivalent experience * Proven customer support call center experience * Ability to effectively resolve conflicts * Proficient computer skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint * Knowledge of AppFolio preferred * Ability to multi-task and possess time management skills with a focus on deadlines are a must * Excellent interpersonal, customer service, written and verbal communication skills * Maintain regular and punctual attendance * Knowledge of contracting, property maintenance, handyman or specific trades terminology preferred We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Equal Opportunity Employer

Job DescriptionFantastic opportunity here in local Real Estate! We are looking for a go-getter Real Estate Sales Agent! Want to make a lot of money and work with talented people? Love helping people find the home of their dreams? So do we! We are looking for a motivated real estate sales agent who is passionate about making the home selling/buying experience as great as it should be. This is your opportunity to join a dynamic and hyper-successful team where you can grow your career, earn a significant financial income and help your customers achieve their ultimate goal of a new home. Our leads system, smart technology and training will get you off the ground and running... FAST. It's very common for newly affiliated real estate sales agents to have multiple transactions in their first weeks/months. This can be you. We would love to have you join the family today! Compensation: $80,000 - $300,000 Responsibilities: Supervise the closing process to provide clients with an efficient and smooth transaction experience Provide world class customer service to clients to ensure their satisfaction and trust and increase sales volume Develop new opportunities within specific geographies served by our team to ensure growth for our business Have local knowledge of the community to answer questions about potential homes and the surrounding neighborhood Consistently reach out and follow-up with leads to grow sales opportunities Qualifications: Self motivated and able to perform tasks independently Willingness to learn new tools, systems, and technologies A proven record of sales experience and success is preferred Show good organizational and time management skills Great communication and social skills About Company Keller Williams Capital Properties continues its trajectory of growth, breaking multiple records in 2024. To date, we stand out as one of the fastest-growing brokerages, ranking in the Top 20 of all franchises. This year, we set new internal benchmarks for future growth, exceeding $3.15B in total sales volume, serving nearly 7K families, generating over $80MM in revenue, and sharing nearly $1MM in profit back to its agents who contributed to the company's growth. Through a constantly expanding, diverse, and talented team, we successfully deliver on our commitment to providing outstanding client service while making a purposeful impact on our neighborhoods and deliberate difference within the communities we serve. As we continue our growth, so do our Agent Enterprisers; with 100+ individual agents, teams & groups increasing their business by over 20% year-over-year!

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

Shift: Monday through Friday, roughly 10: 00AM to 6: 00PM EST. Some evenings and day trips are required Work hours will include evenings, weekends, or holidays as required by the ******. Regular work hours are 10a-6p Monday through Thursday. Friday hours will be scheduled as required by the ******. This is an hourly position, with overtime available over 40 hours. Duration: 12 Months Pay range: $70.00- $76.64/hr. Onsite Job **10+ years of professional driving experience required** Driver Requirements: Driver must perform the Services in a professional and timely manner and in compliance with all applicable laws. Driver must maintain a neat, professional appearance (dark suit, white shirt, tie) Consuming alcohol is prohibited while performing the Services or within eight hours before reporting for duty. Weapons are prohibited on Client property, in Company vehicles, and in any location where work-related activities are being performed. Driver must arrange for all regular maintenance, repairs, and inspections on the provided leased vehicle. Proper documentation of daily/monthly business miles is a requirement. Driver must maintain a valid driver's license and submit annual driving records to Client. Driver must complete annual physical and vision examinations;notify Client of any medical restrictions. Driver must maintain basic first aid and CPR certifications. Driver must use the company gas card exclusively for the provided vehicle. Possess a working cellular phone for communication with ***** and staff. Provide assistance with supplementary duties and team support outside core driving responsibilities to ensure seamless operational needs for the ******. Daily commuting radius within an hour of mid-town Manhattan is a requirement. *** Client Services Obligations: Client will provide a vehicle (“Car”) for Driver's use in performing the Services. Client will maintain automobile liability insurance on the Car and pay for all title, registration, taxes, and other expenses applicable to the Car. Client will also pay for all required maintenance and repairs on the Car and for all tolls incurred while performing the Services. Client will own the Car at all times. Client will also provide Driver with a gasoline credit card (“Gas Card”) for use with the Car only. Client will provide Driver with the use of its offices (including office supplies) and administrative services in Client'discretion as necessary for Driver to perform the Services Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Description: A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. The typical shift for this position is 4pm - midnight. Reliable transportation is a must. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements: · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients. Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits. Contributions Contributions First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships. This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships; Works with capture resources to develop the overall win strategy and performs associated opportunity marketing; Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers; Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors; Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items. Qualifications Specific qualifications of the ideal candidate include the following: Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree Minimum of 6 years experience in IT, preferably in business development or sales Demonstrated experience in navigating Federal acquisitions processes successfully Successful track record of identifying and closing opportunities Strong organization, presentation and planning skills and experience Excellent written/verbal communication skills Ability to manage multiple priorities in a fast-paced, high growth environment Local Required PERSONAL STYLE Self-motivated, confident and entrepreneurial. Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action. Intellectual strength, with a disruptive thought process and a unique perspective. High moral values, confidence, humility, integrity Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy. Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals. About steampunk Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit ************************* We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program. We can recommend jobs specifically for you! Click here to get started.

Job Description Join Our Team as a Service Consultant at Safford Brown Mazda Fairfax! Due to a significant increase in customer volume, our Service Department is growing, and we're seeking two additional Automotive Service Consultants! No prior automotive experience? No problem! We've successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we'll provide the training you need to thrive! At Safford Brown Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you! Why Join Us? At Safford Brown Mazda Fairfax, we: Value work-life balance, ensuring you have time for what matters most. Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way. Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: Greet customers with a warm, professional attitude and check them in for service appointments. Discuss and confirm requested services, providing clear and helpful communication. Monitor vehicle progress, follow up with updates, and ensure customer satisfaction. Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We Offer: Competitive pay plans with commission and guaranteed income. Flexible work schedules to accommodate personal needs. Paid time off, vacation, and holidays. Health and wellness benefits including medical, dental, and 401(k) plans. Paid training, growth opportunities, and mentoring. Discounts on vehicle purchases, products, and services. Team lunches every Saturday and a supportive, family-oriented culture. Who We're Looking For: Individuals who value customer satisfaction and have a desire to make a positive impact. Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving. Women and men with hospitality or retail experience who are ready to transition into a growing field. Those looking for a long-term career with a supportive and dynamic team. Why This Role Could Be Perfect for You: Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers' lives. How to Apply: As our ideal candidates are technologically adept, we accept online applications only. Apply below to take the first step toward joining our incredible team! We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Our Team as a Service Consultant at Safford Brown Mazda Fairfax! Due to a significant increase in customer volume, our Service Department is growing, and we're seeking two additional Automotive Service Consultants! No prior automotive experience? No problem! We've successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we'll provide the training you need to thrive! At Safford Brown Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you! Why Join Us? At Safford Brown Mazda Fairfax, we: Value work-life balance, ensuring you have time for what matters most. Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way. Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: Greet customers with a warm, professional attitude and check them in for service appointments. Discuss and confirm requested services, providing clear and helpful communication. Monitor vehicle progress, follow up with updates, and ensure customer satisfaction. Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We Offer: Competitive pay plans with commission and guaranteed income. Flexible work schedules to accommodate personal needs. Paid time off, vacation, and holidays. Health and wellness benefits including medical, dental, and 401(k) plans. Paid training, growth opportunities, and mentoring. Discounts on vehicle purchases, products, and services. Team lunches every Saturday and a supportive, family-oriented culture. Who We're Looking For: Individuals who value customer satisfaction and have a desire to make a positive impact. Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving. Women and men with hospitality or retail experience who are ready to transition into a growing field. Those looking for a long-term career with a supportive and dynamic team. Why This Role Could Be Perfect for You: Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers' lives. How to Apply: As our ideal candidates are technologically adept, we accept online applications only. Apply below to take the first step toward joining our incredible team! We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Orange, VA. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base pay plus Commissions Bonuses Health Insurance (after 30 days) Retirement (after 12 months) Paid Time Off (vacation and personal/sick days) Reimbursement for ExamFX (study guide) and one attempt at each test Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Customer Engagement Specialist to join us. The Customer Engagement Specialist plays a key role in strengthening the relationship between IT service providers and end users. This role supports the planning and execution of engagement strategies, gathers user feedback, and helps drive service improvements through communication, outreach, and collaboration with technical teams. Duties and Responsibilities: User Engagement & Communication: Serve as a liaison between end users and IT service teams to ensure customer needs and concerns are captured and addressed. Conduct outreach activities such as user briefings, onboarding sessions, and satisfaction surveys. Assist in the development of user-facing communications, including service announcements, newsletters, and knowledge articles. Feedback Collection & Analysis: Collect and analyze customer feedback to identify trends, recurring issues, and opportunities for service improvement. Support the development of customer satisfaction metrics and reporting dashboards. Track and report on engagement outcomes and follow-up actions. Collaboration & Coordination: Work closely with business analysts, documentation specialists, and service desk teams to ensure alignment of messaging and support materials. Coordinate with VIP support teams and field technicians to ensure high-touch service delivery where needed. Support the planning and execution of customer engagement campaigns and events. Knowledge Sharing & Training Support: Assist in the creation and maintenance of user guides, FAQs, and quick reference materials. Support training initiatives by helping to identify knowledge gaps and user education needs. Qualifications Required Skills/Certifications: DoD Secret security clearance Education: Bachelors degree in IT or related field (preferred) ITIL v3 Foundations/ITIL 4 Foundations certification Business Relationship Manager certification 2-4 years of experience in customer engagement, communications, or IT service delivery. Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical audiences. Familiarity with ITIL-based service management and enterprise IT environments. Experience with tools such as ServiceNow, SharePoint, Microsoft Office Suite, and survey platforms. Ability to work independently and collaboratively in a fast-paced, mission-critical environment. Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: There are no physical requirements for this position. Location: McLean, VA Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What's Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.